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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Switching plans: Applied when current plan is up?

So currently I have a 90-day plan that has 333MBs (1GB spread among 3 months) and I want to upgrade that to another 90-day plan that has more data. My next pay cycle is coming up towards the end of February and I'd like to know whether it is possible...

Frustration with "paper"/pdf invoice: PM claims it needs 30 days!

Here is the problem:For some reason I need to obtain a pdf invoice from PM for the last half-year.I asked mods to generate one for me on Jan 21, i.e. 2 weeks ago. I asked thatI need it by Feb 1, i.e. in more than in a week, which is resonable in my...

Re: SOLVED: Cant access self serve.

HELPI cant get into my account as I cant remember password. when I try to retrieve it I am asked a security question but it doesnt give me the question. it just shows an empty box to type the answer.

Resolved! Auto-Pay did not work

My plan is currently on auto-pay, and I got a message on February 4 that the Auto-Pay had not worked. I verified my credit card and everything is correct, but every time I try to make a payment I get this message:"Unable to process this transaction. ...

T-Mobile Refurbished Galaxy S7

I just bought a refurbished T-mobile Galaxy S7 due to my Rogers S6 Edge getting water damaged and the one thing i've noticed is I'm getting less reception, in my office the reception was already poor was getting 2 bars with the old phone but now it l...

Cant receive calls/txts after porting from chatr

Hi, I just switched over to Public Mobile from chatr and I ported my number over. When I make calls from my phone, it goes through. But when other people call or text me I don't receive the notification on my phone. Its been about 4 days since I port...

Data active but what's up app does not work.

Hello, I have an Iphone 4s receently in Public Mobile.I have the cellphone data acive but when I try to use what'sup is searching data but gets no connection. I have been trying different things but no success.I apreciate any help on this topic.

being billed for more than my plan

Hi, my plan is $120 per 90 days, but I am being charged $246 each 90 days. How do I go about stopping future overpayment and getting a refund for past overpayment?

Intermittent lost of network service.

I have been with public mobile for two months, only recently I have realized sometimes I am not able to receive incoming calls. My phone will show full bars of reception, but my husband will try to call me and will direct him straight to voice mail. ...

Resolved! Disappointing Start. :(

Well, it's been a rather disappointing start with Public Mobile and I'm not sure what else to do other than sit back and wait for a Mod to help, but perhaps one of you can help me? 2 SIM cards, 2 issues.Card A: seemed to have no issues. Account set u...

APN Setup but still no Pics in Texts

Hi I have the APN setup on the phone for Public Mobile following the instructions and still can not send or receive pics in text. I have international texting and a 4g data plan Using an ASUS Senfone 2 Any thoughts

Need a receipt for payment for tax purposes

In my account all I can find is some very high level of balance information. But this does not include taxes charged, or dates the charge was placed. This is insufficient for tax purposes and makes it illegal for me to use my business phone line wi...

Resolved! US Roaming not working

Hi, I bought the US roaming bundle. Verified that I purchased it. It shows up when I log into My Account. My phone settings have also been turned on to data roaming. I purchased the bundle for a 2 day US travel. I'm passing through NY, CT and MA and ...

More than 1 data add on

Is there a limit to the data add ons you can buy ?

Locked out of community

I was recently locked out of my community account, and the system would not let me reset the password. I had to create a new account to get in touch with a moderator. Is there any other way to do this?

Resolved! Going to Telus and keeping my phone number

Hello, My old plan was recently made unavailable and unfortunately, PM is not a good option for me anymore. I receive my mother's old iPhone 5 phone and I want to use it with Telus' prepaid 100$/year plan. I went to a Telus store and when they were t...

Data usage incorrect

I made an RT our payment of $60 waited four days to get my service for nobody to explain to me what happened to begin with now two days ago I got a text message saying I'm 75% into my data I am supposed to have 6 GB what is going on with my account ...

Resolved! Updating AutoPay

Hey, I’m trying to update my CC information for the autopay however it’s saying that my card is declined. I’ve contacted my CC company and they’re saying it’s going through on their end; I even have the verification codes on hand for confirmation. P...

My data has not connected yet

I have switched it on and it still does not connect to any network so I would like to know how to fix this problem please I need my data.

The questions about reward

Hi, I have some questions!!1. I gonna leave Canada for four months, how can I keep my number? 2. Can I still keep my refer friends rewards and auto- payment reward when I renew my plan? Pla tell me if you know !!Thank you!!!

Having trouble signing in

Hi there, New to Public Mobile. Successfully ported number from Telus. Setup an online account but having trouble logging in. The email address I used is not recognized. Need to change billing information on pre-pay. Can a moderator help? FJQA

Resolved! US Roaming Package Coverage

Hello everyone. Does the roaming package covers Saipan? Thank you.

Unable to make call or text, account is active

My wife just came back from an overseas trip. Her plan renewed while she was out of the country. I checked the account and it is active. However, when she tried to use her phone to make a call (from the airport) the message said she cannot make long ...

Re: Will my iPhone work on Public Mobile network?

I just tried to use my daughters iphone with a public mobile SIM card and the settings are quite different than you stated on the instructions here. It is an iphone 5 unlocked. How do I get service?

Easy Smeasy !

Picked up a card tonight from Walmart. Setup my account, hoping I could port my old cell number. By the time I had my account setup and paid, my phone and old number were active. Old provider was Telus, so I’m glad it was that easy.

Resolved! Transfering number from Fido

I'm trying to transfer my fido number over but when I enter my old number it gives me the below message. We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctly.- Selec...

Sonetel Number Port not working

Hi team, I have just ported my Sonetel number 647 243 xxx2 to Public Mobile SIM Card No. 89122xxxxxxx8927205The process was smooth and efficient. However, I'm able to make only outgoing calls from this number.Incoming calls are NOT working! None of m...

Resolved! change plan

My plan has expired and I want to change plan.The payment was made to cover the amount but it still wouldn't change,then another payment was made by mistake.

problems with credit card - expiry year entered as 2017 according to credit card company

Hi there,My credit card has been working with autopay for over a year.But now having issues.I tried to update the info by clicking replace card, but it says unable to process.I called the credit card company but they keep insisting that I've entered ...

Resolved! data block

Hi! I'm just new to public mobile. Don't have sim card in phone yet. But with my phone plan, I have chosen no data. Can a data block be put on my phone so that I can easily send and receive text pictures/videos? Thanks

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