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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Call history 2015

Hi there, l need my call history from 2015 February to December 2015 please with the phone number 51********0. Thank you you. Please l need them and it's very urgent .

Notification Error

Did somebody notice or have this issue as i do ? For some reason whenever i recieve a mail from Pm community and i try to access the notification button into my account i get an error."You don't have any notifications. Try posting a new topic or ques...

Resolved! SIm Card Activation Failed

Hi, i was registering my new SIM last night and the process was timed out as soon as i selected my number. The new sim card activation page will not let me restart the process again. The error message that i get is "Invalid SIM number" Appreciate th...

Service unavailable

Hi, I recently bought a new sim card and changed it on my account, also changed the phone number. However my service is not working even after reloading my monthly plan . Please take a look, Thank You

Resolved! what if I'm not on autopay and my next cycle is due?

Hi All, What happens if I am not on auto-pay and my next cycle is due. Will I lose my number or something? Looking forward to your replies.Kind Regards,Beehjae

activate my new sim card and transfer it to my mobile number

hi i want to activate my sim card but i can't , can you please help me thanks

Resolved! Sim Card not Working

Hi there. I just went on vacation for the last month to Vietnam. While I was away, I used a local SIM card and everything worked fine. I just got back this past Friday and my Public Mobile Sim doesn't work anymore. I tried using other sims card in my...

Global News report does not feature PM ?!?!?!?!

Hello Everyone, I came across this news report by Global News today which compares various cell phone plans in Canada and gives detailed information on various carriers, postpaid plans, prepaid plans etc. http://globalnews.ca/news/3007092/the-best-ch...

Resolved! Unregistered SIM following activation and number says out of service

I got my number ported yesterday Oct, 20th, was working as of 3pm with no issues until today until 11am. on the 21st. When i call my cell number it says the number is out of service. The phone itself says unregistered SIM. The account was setup on th...

Resolved! Incoming international calls

How do incoming calls work?I know with data, when you run out, youre out. you cant get changed anything extra.How about calls? Will your phone let you make a long distance call if you dont have it in your plan?Do incomeing calls count? Or can someone...

Options for 120 Plus Day Plans.

I think in order for Public Mobile to be more competitive with what is on the market. Clients that are willing to pay for 120 Days. 180 Days or even 365 Days plans should be reward with more data. I think customer retention is important for any kind...

Resolved! Port from Kodoo

Hi All. Just activated my SIM and per the instructions chose a new number as I will be coming over from Kodoo. Does anybody have the "next steps"? Hoping for a quick resolution as the time is ticking on the 90 days I paid for (no data left on my kodo...

Slow day for forum?

Hello all, I've noticed today the volume of posts has dropped compared to the rest of my "just over 2 months" of visiting. Is this a result of the DNS / DDOS issues on the US East coast this morning?

Accidentally changed my number!

Hi all, Just signed up with Public Mobile earlier this week and everything has been great so far! Early this morning I was browsing the site to see what features/ options I had as a customer on the site and I noticed there was a change number feature...

Resolved! PM does care about service

Remember that if you like, you may go buy phone anywhere you like. With public mobile you need patience too work with online discussions.Everything works out in the end.

Resolved! Porting Number

I plan to port my number to PM within the next week. I was wondering whether I should or can I activate my SIM for the 10 days then port if that's possible to do or will it be easier to wait it off and port when I'm ready.

Resolved! Got charged $84 on a $75 Top-up

Recently my 90 day (auto-pay) enabled plan ran out of data and I was looking around to see if I can top my the account. Further looked in the forms and found that it is not possible as of today, which is fine.My problem is that during that time of t...

Resolved! Plan Change today - Account suspended

Hey, my $140/90 day plan was supposed to be changing to $120/90 day since today is the first day of my billing cycle. I awoke to no data and no voice access and the website said my account has been suspended! I had autopay and everything so I can't f...

Account balance lost, account suspended

Hello, my 90 day plan expired just a couple days ago, and I am about to buy a new plan, but I discovered that my $26 account balance is now 0. Can anyone help me restore the account balance so I can purchase another plan? Thank you, Janta

Emergency Calls only

My phone has been working well and suddenly it's showing emergency calls only. Can't call out and receive calls. Pls advise.

Referral Bonus Revoked, WTF?

Hey Guys,My sister referred me to PM, and after checking everything out and paying quite a bit to start up (included Long Distance package) it turned out that my handset doesn't work on the system, even though the IEM number seemed to check out (boug...

Resolved! Alcatel (preferably unlocked) in Montreal/Laval region

Hi!My mother's phone no longer works and I'm trying to get her another one. She is in her late 60s and very unfamiliar with today's technilogy. She currently has an Alcatel flip phone. Would anybody be able to direct me to a place in the Montreal/Lav...

Resolved! Voicemail system in French. How to change it back to English?

My voicemail system was set up in French as my account had to be recreated through customer service sometime ago. How do I get it back into English?

Cannot make calls today! plan->same plan (was now cheaper) months ago, no reactivation with autopay

The same plan (Unlimited US/Canada calling, Unlimited International Text, 6GB Data, was $176 for 90 days) became $150 for 90 days a month or two ago, I changed it on my account for the next renewal date (today). Today rolled around, it took the $150 ...

Re: All you need to know about our Community Moderators

Excellent Information for all of us. Thanks @Jeremy_M

Changing my phone - that I got from a Bell network user

HelloWhat do I need to do to change from my old Samsung phone to a new phone my son in law gave me that was registered to the Bell Network (Samsung S5). Do I need a new SIM Card? Does the phone need to be unlocked?Thanks.Sm

PM changes my phone number

My ported phone number has been changed by public mobile twice in the last 2 months without my knowledge or my permission! I have been told that the number cannot be changed back until Nov.19 (an entire month from now!!) Unacceptable!! Has anyone el...

I can't send any texts! However, I can send and receive calls, and I can receive texts.

Hey Everyone! For some background info, I have a S7 that I just set up with Public Mobile. I finally figured out how to get my LTE set up in my last post, but I have another question for you guys. As of today, I can no longer send texts! It was work...

Do you have experience with South American carriers? In Chile and/or Argentina?

Hi Community, @Karen1 recently posted that she is planning to head to Chile and Argentina, with a couple of different iPhone models. I was wondering if anyone has had experience travelling there and could recommend a carrier to try out for about a m...