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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't enter my account

What can I do if I can't enter the "my account" section because it's deactivated

Plan change

I’m a new at public mobile since yesterday, I built a plan ( 6GB at 4G LTE Speed /90 days, Unlimited International Text, Unlimited Talk to Canada and the US: at 165 dollars plus tax ) but I made a mistake and I want to change it now to ( 15GB at 4G L...

Contacting a Manager

Hey guys, newbie. I'm stuck in this Public Mobile Trap and don't know what to do anymore. So reaching out to the community for similar situations and RESOLUTIONS. I just want to fix this fast, tired of waiting in agony. Short Background: Nothing b...

account locked out

Hi, My credit card got stolen and replaced with a new card number.I want to update my credit card in autopay into, but found out that I forgot my password of my account. After 3 tries my account is locked.I tried to reset my password by click forgot ...

Resolved! Unclear as to moderators' hours

So, I was looking at the Knowledge Base article about contacting the moderators (https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452/show-comments/true), and noticed an error of sorts W...

my first time loading up phone and bought 28 dollar voucher for a 27 dollar plan and total is$ 28.15

$25 is my plan so i bought a $28 voucher and as with other cell companys the plan went past $28 bucks. so tell me what do i do? o and this my first time on pm network

Re: Plan didnt change

i just added money to my account and changed my plan from 25 dollar talk only to new 25 dollar talk and text plan but it didnt take and still on the only talk plan WHAT,

Visual Voicemail

I know PM doesn't offer visual VM and that this has been discussed, but I haven't see anything recent. For those that want this, we will have to keep bringing this up to get noticed. Has PM commmented on visual VM before? What's their stance?

How to cancel from my prepaid

hi i cancelled my account to switch to another provider, but i didnt remove my credit card from autopay. I cant log in now because i cancelled the phone, is there a way i can remove my autopay option now, or will it not be used because the phone line...

Unlock my phone?

I have an LG K4 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx me INeed this unlocked to use public mobilePlease help me

Resolved! Has this ever been achieved?

Hi there fellow Publicmobilers,Hope all of you will have been doing well. Just recently I found out that I couldn't retrieve any of my old cell phone photos and text messages. Has anyone ever somehow, miraculously, found all of their lost cell phone...

Recovering Usage History for longer than 90 days

Is there any way to recover the history for more then 90 days ago? I need some info that was approximately 5 months ago. Thanks!

I forgot my security question

I totally forgot my password and my answer for the security question. Can anyone help me?

Referral reward taken away for no reason

Got a text saying my referral reward will no longer be active. Yet the person I referred still has service. Once again I'm confused on how to find the mod link. Why so conviluted of a contact style?@

Rewards not applied to my December billing (90 day billing cycle)

I noticed that the automatic payment applied to my charge card for my phone had increased for the next 90-day term, so I checked my payment records. These records are hard to understand, but what I did notice is that my rewards were not applied for ...

Resolved! Not able to make local calls to certain numbers?

Is Public Mobile having issues at the moment. I am in Montreal 514 area code. Also in montreal its 438 area code for another cell company. Some 438 numbers work and some are not working. When I try to call it says sorry it's not part of your plan you...

Not able to call to US with long distance addon

I'm trying to call a number from Missouri area code 314 from Canada but I get the automated PM reply saying international call is not included in my plan. I only have provincial calling but I have a 200m long distance add on that should be for this p...

Resolved! Prepaid money

I don't use my phone at the momeny so I would like to just top up with some money I can use in emergency, I don't want a full plan. Is there an option where I can top up 10 CAD and pay per call?

Resolved! Changing over to a different phone

Hello, I currently have been with Public mobile for a year or two now, and I have a new used phone I would like to change over to. I'm wondering how I go about doing this. Can I take the same sim card out of my other phone and just start using it? Ca...

iPhones for Sale (West GTA)

*sold*

Payment Issues

I am trying to pay using a credit card but it just keeps writing that it could not complete the transaction and that my credit card was not charged. It is not providing any further information or any solution ideas.Could this be because my credit car...

Password reset link

Hi there, I forgot My account password, and the reset password link will not send me link,I checked in spam folders as well. ThanksStephen

Resolved! Invalid sim

My partner was with PM and decided to go elsewhere. Her account is now deactivated/deleted from PM. I have her sim and would like to try PM for myself. When I go to create an account with her old sim it tells me the number is invalid. I have chec...

Resolved! Advice needed - U.S. roaming add on not showing on account. (screenshot)

Hello,I am travelling to the U.S.Because I think I will need more than 250MB of data, I ordered the talk & text 10 day add-on for $15 and 1GB of U.S. Data for $20.$35 was deducted from my account.When I log in to my add ons I do not see the U.S. roam...

problems making and receiving calls.

I'm currently having issues receiving and making phone calls. The phone phone dials and nothing happens (no ring tone).

Resolved! Oh no! It looks like something went wrong, but don’t panic.

Every time I attempt to view my plan the portal displays an error: "Oh no! It looks like something went wrong, but don’t panic." I've logged in/out several times. And when I click the change plan link I get a blank page with no ability to select a ...

Re: Just changed to public mobile last night , everything works fine except incoming calls fail

Just changed to public mobile last night , everthing works great except incoming calls fail . Whats the problem?

Data Usage

It appears that I have used 2 GB in 1 week. This seems impossible to me. Can you please provide the details of my data usage over the last month so I am aware how it is being used so quickly. Thx! Please also let me know what period my billing cycl...

Resolved! Need Help Cancelling an Account

My wife passed away recently, and I don't know her Public Mobile login details. If someone can help me cancel her account, please send me a PM and I can provide whatever details are needed to verify.

Available Funds

My account displays that I have $100.00 in available funds. I do not plan on using the available funds and would like to transfer them back onto my credit card. How do I go along doing this?Thank you.

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