Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello! I got my mom a moto G5 and is on a $20 a month plan. She does not like the phone. So, I want to cancel her public mobile plan for a couple of months while I save to buy her an older iphone. The question is, can I then reactive her account and...
My Data was shut off today saying that I used all 500 MB up but i only got the plan last saturday so thought that was odd. I logged into self serve and according to my usage I have only used 23MB?
Hi, I had a public mobile number set up with a seperate email. Today I activated a new sim with a new gmail account to use with my another phone. I double checked to make sure that I put my referal phone number when I was setting up the account. Howe...
So I had autopay fail 3 months ago on my 90 day plan. I fixed it and PM confirmed it (and still somehow owe me a $120 refund from 6 months ago but aren't getting around to it).Today rolls around and I get a text telling me my plan is suspended becaus...
Hello, I am setting up a Public Mobile account for my kids phone, and I was able to go through the Sim card activation up until it was processing the payment, and it gave me an error that said something had gone wrong, and that I should log in again ...
I registered a plan from public mobile and gave my previous number with account information to the guy to register it. Then, I had the number. I can call anyone and Caller ID says it's me. But when trying to reach the number it says this number is no...
Paid our bill on Monday but our phone isn’t working. I’ve emailed Moderator team and no response. Who else do I contact? I need my phone for work and my boss has no more patience for this. Thanks in advance
I am only receiving text messages when connected to wi-fi. I don’t data plan so my settings might need adjusting. I am on an iPhone. Any suggestions?
Hello Public Mobile Team, I am using Public Mobile service with a number owned by me 647-765-****. since couple of days I am trying to make a call to another number 647-655-**** which belongs to my husband but not able to connect...
Hi everyone, my payment was made twice from my account, how can I get my money back, please?thanks a lot marky
How do I send a private message. No more messing around. I have a life. I would like to get bakc to it at some point today.
I sent 2 private messages (on yesterday and one today) to the mod team and I still have not received an answer to unlock my public mobile phone. Any idea how much time this takes? Thanks edit: thank you all for your answers. Looks like I will have to...
So my plan expired earlier today, and I just made a payment for the amount due through my debit card (which I've used countless times with Public mobile). As soon as I clicked "confirm" a the next page said "uh oh, something went wrong! Log out then ...
Please help.
Just looking for recent experiences. I have two lines on 90 plans and am planning on switching them to 30 day plans both are currently futuredated. One is going from 75 talk and text to 25 talk and text, the other 45$ talk text data LTE to talk text ...
Hello I have an LG X Power 2. I've been with Public since about February I'd say, I have had the same plan ever since. 60$ for 5gb of LTE/4G data and provincial texting/calling. I had an Essential Phone PH-1 but it broke and I had to switch to this p...
How long should I expect to wait for a private message I sent to the moderators? I was charged 500Mb within minutes of switching to PB and didn’t use the data. Need that rectified ASAP as now my data is low at the end of my billing period.
I signed up for the free sim card and free month of service on the $40 plan during the Flash Sale on Sept 30th at the Walmart in Sarnia on Quinn Road. Well I just received my credit card statement and I was billed $45.20 on Oct 1st by Public Mobile. ...
Good evening, I ordered two SIM cards separately by my credit card But I only received one(149717) last Monday so it's been waiting for 8days already. My order number is (149718)could you please find missing one my SIM card. Thank you.
Unlimited Canada-Wide calling means no long distance charges, right? I just want to make sure before I start making non-local calls. Thank you!!-Asia
Edit: Issues solved by getting code from samsung, thanks for the help everyone, greatly appreciate it! Hey guys, very excited to be with public mobile, however I am habing issues. I ported my phone number from virgin, now the PM SIM needed a 4 digit ...
I got an SMS from short-code 100 on Monday (2 days ago), stating:Public Mobile here. Just to let you know your Refer a Friend reward will be less on your next payment due to one of your friend's account inactivity. I still see her number in the refer...
It appears that something went wrong when I was creating my account, porting a number over from Telus. I made it right to the last page when I was signing up and then the page just "hung" there.Telus cancelled my account the next morning, so I can't...
I'm in the market for buying a used phone and would like to know if I can use self serve or buy just message a mod to add it using the IMEI to my account. I want to make sure that at the time of the transaction with the seller I can add the phone to ...
Help , im trying to transfer my number from virgin. 778 xxxxxxx. It offered me the data entry once, which i took too long to fill so it timed out. Now it just says unable to transfer.Whats up?Thanks!
No internet service after additional add ons
Hi, in the previous month, my phone was under the 20$ plan including only voice calls. This month, I've added a voucher for 25$ to get the voice calls + text messages. However, instead of applying that plan, I got again the 20$ deal and the rest of t...
Okay, another question and I believe many in the community would be able to answer. It's close to 48 hours now and I've not received any reply from mods and since they do not work after 9, I'm assuming I won't be helped for minimum 12 hours to god kn...
I added a US roaming add on Oct 15th. While in the US my texting did not work at all. Can you explain. The provider in The Palm Desert area was AT+T. Data and calls worked fine. I returned Oct 20th.
Hi, My daughter is on $10 per 30 days plan and I think she oversubscribed her usage so she is unable to call and text. I upgraded her to $25 unlimited and paid the different but she still not able to call nor text. She shutdown her phone and waite...
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