Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Locked out of community

I was recently locked out of my community account, and the system would not let me reset the password. I had to create a new account to get in touch with a moderator. Is there any other way to do this?

Resolved! Going to Telus and keeping my phone number

Hello, My old plan was recently made unavailable and unfortunately, PM is not a good option for me anymore. I receive my mother's old iPhone 5 phone and I want to use it with Telus' prepaid 100$/year plan. I went to a Telus store and when they were t...

Data usage incorrect

I made an RT our payment of $60 waited four days to get my service for nobody to explain to me what happened to begin with now two days ago I got a text message saying I'm 75% into my data I am supposed to have 6 GB what is going on with my account ...

Resolved! Updating AutoPay

Hey, I’m trying to update my CC information for the autopay however it’s saying that my card is declined. I’ve contacted my CC company and they’re saying it’s going through on their end; I even have the verification codes on hand for confirmation. P...

My data has not connected yet

I have switched it on and it still does not connect to any network so I would like to know how to fix this problem please I need my data.

The questions about reward

Hi, I have some questions!!1. I gonna leave Canada for four months, how can I keep my number? 2. Can I still keep my refer friends rewards and auto- payment reward when I renew my plan? Pla tell me if you know !!Thank you!!!

Having trouble signing in

Hi there, New to Public Mobile. Successfully ported number from Telus. Setup an online account but having trouble logging in. The email address I used is not recognized. Need to change billing information on pre-pay. Can a moderator help? FJQA

Resolved! US Roaming Package Coverage

Hello everyone. Does the roaming package covers Saipan? Thank you.

Unable to make call or text, account is active

My wife just came back from an overseas trip. Her plan renewed while she was out of the country. I checked the account and it is active. However, when she tried to use her phone to make a call (from the airport) the message said she cannot make long ...

Re: Will my iPhone work on Public Mobile network?

I just tried to use my daughters iphone with a public mobile SIM card and the settings are quite different than you stated on the instructions here. It is an iphone 5 unlocked. How do I get service?

Easy Smeasy !

Picked up a card tonight from Walmart. Setup my account, hoping I could port my old cell number. By the time I had my account setup and paid, my phone and old number were active. Old provider was Telus, so I’m glad it was that easy.

Resolved! Transfering number from Fido

I'm trying to transfer my fido number over but when I enter my old number it gives me the below message. We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctly.- Selec...

Sonetel Number Port not working

Hi team, I have just ported my Sonetel number 647 243 xxx2 to Public Mobile SIM Card No. 89122xxxxxxx8927205The process was smooth and efficient. However, I'm able to make only outgoing calls from this number.Incoming calls are NOT working! None of m...

Resolved! change plan

My plan has expired and I want to change plan.The payment was made to cover the amount but it still wouldn't change,then another payment was made by mistake.

problems with credit card - expiry year entered as 2017 according to credit card company

Hi there,My credit card has been working with autopay for over a year.But now having issues.I tried to update the info by clicking replace card, but it says unable to process.I called the credit card company but they keep insisting that I've entered ...

Resolved! data block

Hi! I'm just new to public mobile. Don't have sim card in phone yet. But with my phone plan, I have chosen no data. Can a data block be put on my phone so that I can easily send and receive text pictures/videos? Thanks

Resolved! changing phone number

Hi! I just registered with public mobile. Because I was registered with PC Mobile, Public Mobile asked me to choose a new phone number, and that I could ask Public Mobile to get my old number transferred from PC Mobile to Public Mobile. How does t...

How many times are they legally allowed to increase the monthly fee?

I am a "legacy" customer, originally paying about 25$ monthly for unlimited text, talk, Canada-wide... they have already raised rates once for 3$, now for a second time 5$ in February. Is there not some legal rule that they cannot raise the fee past ...

I don't remember the email

I have 2 accounts with public mobile. One that it is mine and the other that I use for my mother in law. She used the account for a certain time but than she took I break for a couple months (she used it when she goes in vacation in the West).But now...

Resolved! port issues

hey I just received the the message from public Public Mobile here: Your transfer request has been completed successfully. Welcome to Public Mobile and thank you for joining us!the problem is i can't use any data, only the cell calls are enable, is...

change plan

i have activated the pm sim card last month but now i want to chnge the plan to one of the promotional plan but don't know how to do it.please helpthanks in advance

Resolved! Serious help needed.

In January I attempted to activate a phone number, after being told the activation failed and my credit card was not charged it turned out my credit card was charged and I just found out this month that I activated three accounts with the same sim ca...

Just ported my number to my new sim card, not receiving texts

Hello! Apologies if this is a kind of n00b question, i switched to PM officially today and transferred my rogers number with it. I can send texts, make phone calls and use data just fine, but so far i have not received any texts from people, and inco...

Can't enter my account

What can I do if I can't enter the "my account" section because it's deactivated

Plan change

I’m a new at public mobile since yesterday, I built a plan ( 6GB at 4G LTE Speed /90 days, Unlimited International Text, Unlimited Talk to Canada and the US: at 165 dollars plus tax ) but I made a mistake and I want to change it now to ( 15GB at 4G L...

Contacting a Manager

Hey guys, newbie. I'm stuck in this Public Mobile Trap and don't know what to do anymore. So reaching out to the community for similar situations and RESOLUTIONS. I just want to fix this fast, tired of waiting in agony. Short Background: Nothing b...

account locked out

Hi, My credit card got stolen and replaced with a new card number.I want to update my credit card in autopay into, but found out that I forgot my password of my account. After 3 tries my account is locked.I tried to reset my password by click forgot ...

Resolved! Unclear as to moderators' hours

So, I was looking at the Knowledge Base article about contacting the moderators (https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452/show-comments/true), and noticed an error of sorts W...

my first time loading up phone and bought 28 dollar voucher for a 27 dollar plan and total is$ 28.15

$25 is my plan so i bought a $28 voucher and as with other cell companys the plan went past $28 bucks. so tell me what do i do? o and this my first time on pm network

Re: Plan didnt change

i just added money to my account and changed my plan from 25 dollar talk only to new 25 dollar talk and text plan but it didnt take and still on the only talk plan WHAT,

Community

Forum Posts