[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Retail is Gone, keep moving forward PM
Public service announcement...LOL I think a really wise move for Public Mobile would be to completely end retail, open a few self serve kiosks in a few metro hot spots. Where you can buy a SIM card and it gives you instructions on how to get to the...
SIM card not delivered
I don't understand card back in February I have not received it yet how do I go about receiving another one
Self Serve
HeyI have never used the self serve since I've been with Public mobile. Although, I have a user name/email I can't access my account to pay my bill this month. I enter my email, press forgot password. It states to contact an Admin. What am I to do......
Resolved! Unable to register bank card
Yesterday autopay failed on me and it wouldn’t process payment. So, I deleted my bank card and tried to register it in again but It won’t allow me to add my bank card into the system. Therefore, not allowing me to make payments for my phone bill. The...
self serve
I want to sign up for self serve but can't find it
Marius
hi people !! need help with voicemail , all incoming calls going strait to voicemail with no phone ringing ,what to do???? Txnks
Resolved! Account help
Hi I need to log into my account but am locked out of my email I signed up with. Can a mod please advise.
Can't edit APN settings on my phone, no data even though my plan includes data, can't text pictures
I recently switched to Public Mobile from Fido. The porting went through successfully, that was 3 days ago. But I notice 3 things: 1, I assume the other two issues are caused by APN settings, but I can't edit APN settings on my phone. I use a phone c...
Resolved! Porting a number
Hello,We have an active Public Mobile account, but Bell has our phone number. How do we port it over?ThanksElaine
Resolved! I can't log in to my account
Hi Everyone,I set up an account approximately 3 years ago for my son. I let his plan expire and it has not been used in approximately 2 years. I have all the log in information but the site will not allow me to log into the account to pick a new plan...
Resolved! Upgrade plan
Can I upgrade my plan right away? The only option I see when trying to upgrade is to wait until the next cycle (payment) for my new plan to kick in.
Need a PUK Code - Moderator Please Help
Need a PUK Code - Moderator Please Help
My account log in page
Can someone tell me if anyone else having issues with even displaying my account log in page?
trouble activating my sim card
its askin me to put the 19 number code on the back of the sim card to activate the card and i got 20 on mine? its the card useless or what
Resolved! How do you change the email address on your account?
How do you change the email address on your account?
Resolved! Support ticket for Number port from Koodo not submitting.
Hi,I've filled out a support ticket to port my number as directed by they chat bot, but the final submit button remains greyed out. Could a mod please PM me to continue the process?Thanks
Using same number as fido
When I opened my account with public mobile, they didn't contact Fido to close my account with them. Because I'm using the same phone number..and now I have a bill of 46.49 with Fido. How do I get public mobile to contact Fido to resolve this?
Resolved! Sign in Frustration!!!!
Ok - so today - I have signed in to both the Community and my account. I went off to finish the laundry and as expected, my signins automatically signed me out - which is fine. HOWEVER, both when I first tried to sign in AND when I tried to sign in a...
Resolved! Data Event
6/04/2020 7:53Data Event2 2 BC 1MMS I don't understand this - this is posted as a data event - but it is going from my phone number to my phone number. How could that be a data event?
Resolved! US calling
I am on the basic plan - $25 - which has unlimited Canadian LD. But it also says I have 200 US minutes. Now - is that 200 Each month - or just a total of 200 minutes? Thank you
Resolved! Coverage across Canada
HI All Next month we have to drive from Ontario to BC. We have driven across with other cell providers - Telus - and know that PM is a secondary carrier. I'd like to know if there are any KNOWN blank areas of coverage travelling on the Trans Canada. ...
Resolved! Balance owing incorrect
I'm a new user - I registered March 13th. I was supposed to get a one time $10 credit and it is not reflected in the balance owing - please get back to me asap.
Phone call cut off after being on hold for an hour.
Recently, (read as during the pandemic), I had to call Service Canada - not for UI - and during their many 'options' outline - was told my wait would be over 45 minutes. I called the number at various times during the day, and that was always the tim...
Resolved! I forgot to unlock my credit card tonight when auto-pay normally kicks in
Based on personal experience, Public Mobile usually charges my card around 2:03-2:14 AM EST. Like clock work. I only noticed an exception to this once when they charged my card later than usual (5AM).My credit card has a feature where I have the opti...
Resolved! Data setup on iPhone 5s
Hi folks. New member. I just finished setting up my phone but have no data, (calls work fine).Model: iPhone 5sModel Number: ME302C/ASoftware up to date. I found the following Public Article entitled “Set up data on an iPhone” and followed it as well...
Family has switched to Public!
We have officially as a family switched to Public Mobile from Bell.So happy! To not be paying for nothing! Ported my wife's phone and it was ported in less than 3 mins! Great job PM staff for being amazing! Have a wonderful Easter weekend folks! I a...
Poor voice quality, poor sound
The voice quality on calls seems to be worse than before. There is a lot of echo and distortion on my end and people I call say my voice sounds shrill and garbled and have said the quality changes during the phone call from bad to worse to bad again...
Resolved! Account status: plan expired. What does this mean?
In my account, On overview, it say:ACCOUNT STATUE: PLAN EXPIRED what does this mean. Did I just cause myself trouble by trying to switch plans and then hitting the cancel button
Resolved! auto pay / plan expired / no warningI
I have auto pay set up which has been going smoothly for quite some time but the payment was not debit from my credit card and service expired. Since I'm at home all day I didn't need date as my phone was connected to wifi. I had sent texts and was w...
