[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Push Notifications for private messages
This is a suggestion to add push notifications to the PM website. Seeing as Lucky Mobile is a direct competitor and they offer CC. What about PM doing a minor upgrade and adding notifications something along the lines of how Facebook sends notificati...
Resolved! What does does symbol mean????
Hi everyone what does this symbol mean at end of post. Thank you
Resolved! Email
Why when I try to set up a new plan it tells me my email isn’t available and to use a new one (I only have one email)
Phone Endorsement?
Hey all, I noticed that Public doesn't endorse any products? Would it be effective or them to look to a few of the bigger players and endorse some phone companies and get a finders fee from said companies? For example - Samsung, Apple, and LG or if ...
Resolved! Payment
Hi. I had to pay my balance 40$, but was charged 45.20$. With Taxes has be less
Card sim not working
Hi,I was able to connect to the Public Mobile network for a month+, but suddenly, my iPhone X is not longer able to connect to the carrier network and says that there is "no service", but when I put my sim card in my old iPhone 6, it is able to conne...
My number
Please how long does it take to have my former phone number back? The sales associate that helped me out at Walmart said it will take 2hours for the temporary number of public mobile to change to my former no. It's more than 3hrs now and it's not fix...
Resolved! Lost iPhone in Vancouver, BC
So, I found a lost iPhone. It's on, and it says Public Mobile, but it is a locked device with 17% left in the battery. My wife's iPhone charger doesn't fit the one on this one. I have no idea what model this is. Any idea on how to find the rightful o...
Resolved! Why Payment before the month is up?
2 part question: 1.). Why am I paying at the beginning of the month? Other providers get your bill ready at the end of the cycle but with Public Mobile apparently you pay before the beginning of the cycle. Doesn’t make sense because say I go over my...
actual customer help
My son registered his new sim card and its working fine but he's forgotten the email address he had at the time and now we can't access his account. Any ideas how to reset the account email address if we can't logon in the first place? Thanks
Adding new Credit Card to account (because old one expired)
The credit card connected to my account has recently expired and i want to register the new credit card. But, i am unable to find the option to change it via phone and i cant access the online platform because i forgot my password and it wont let me ...
Resolved! Self Serve Email
I forgot what email I used to registered my account? Can someone help me?
Data
Is there a way to get my GB of data credited back?
Resolved! Resetting your Password *bug*
Hello Oracles, I want to bring an issue to your attention. So after receiving that email on my last thread one of our kind community members said you should change your password. So I went to do that. But it came up that is didn't work. So, I logged ...
Resolved! Email from MOD team?
Hey everyone. I got a strange email this morning and I'm not sure why they are saying they can help me. I went to the original post and I didn't ask for moderator help. Are there possible scams in Public, or is this a legit moderator email? Thanks fo...
An Open Letter to the Community
To my fellow community members, Here I am freshly sprung from community jail.....a ban from the community as I have been accused of being xenophobic. As a result I will apologise to anyone from the community including @Tiana_V @Alan_K and @Oana...
Refer a Friend
Hello, How do we know who has been referred as a friend on our accounts? Eliza5
Can’t make outgoing calls
Can’t make outgoing calls as it says something about add ons.
Resolved! Update the plan
Can you help me update my plan to cover my data ? Thanks
Resolved! Autopay
I’m set up for autopay but when I went into my account it says it’s expired. Why would this be?
International incoming calls
Hi, I have recently joined the public mobile family. My plan includes 100 minutes outgoing Canada wide calls and unlimited incoming calls. however, my children from USA are not able to call me as they say their call does not go through. I appreciate ...
Resolved! Having 2 lines of single plan
Can I have 2 or 3 lines on on plan/account...?
Resolved! Iphone
I am in need of replacing the screen on my IPhone SE or buying a used serviced cell. Any help?
Reaching a Moderator without SIMon
Hi, just wanted to let everyone know. If you've already talked to a moderator once and you wanted to talk to them again, you can just go to your inbox click the last message that was sent to you by a moderator, hit reply and message them through ther...
Resolved! I cannot access my account.
My email and password are no longer working. I can't get into my account to reset password and my email isn't working either. Nor can I get any response from the moderator. Is there some way to contact the moderator directly??
Resolved! low data alert
I'm looking to get data alerts when I've used 50 and 90% of my data. Koodo automatically texted me, is it already set up with pm or is there any way to set it up?
Resolved! Early renewal
Is there any way I can renew my plan a day early?
Umidigi phones
I am looking for feedback from owners of Umidigi smartphones purchased from Amazon Canada.Anyone with usage over 1 year? Call reception in remote locations and Quality of speaker?I am long term Moto user which has good reception and call qualityin r...
Big Savings?
How often does Public Mobile have specials? And if a special comes up can anyone even a current user take advantage of that special? For example, my sister signed up and she has 8.00 off a month for the next 6 months. Can I take advantage of somethi...
