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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Is there a way to disable SMS messages?

I like to have a phone to just talk, not text. I find it is a poor choice for conversation. I could do it with Koodo and I had to talk to a service rep. Any chance I can do that here?

Failed Activation

About 48 hours ago I attempted to activate a sim card along with port my number over from Freedom Mobile. I verified all the information was filled in correctly. It seemed to work when I clicked on the finish button. The site asked me not to click th...

Resolved! Unable to receive call after port out from Rogers

Hi there, After move from Rogers to PM yesterday, I am not able to receive call. All incoming calls goes to voice mail.At the time when port out is requested, there was a block feature in Rogers side but after I chat with customer service, it is remo...

Resolved! Can’t get on account

We can’t remember the email we used to activate my sons account and need to get on to his account. Help!

Resolved! Holiday 2019 Add On

Hey everyone, So, i activated the 400min INTL Long Distance (incl CA & US) add-on. My question is, is this for calls originating in Canada, or does this work if I make a call in the US (without purchasing the US Roaming add-ons ? Speaking of, how man...

Resolved! Payment issues, unable to process transaction

Hey there, I've made several attempts with my credit card to pay off my outstanding balance (The same card I have always used, that was already on autopay and had worked previously) but for some reason every time I try to pay I get the error "Sorry, ...

Resolved! Data on profile has disssapeared

Hello,I was checking my three accounts and realized that my wife's account is missing the 500 Mb + 500 Mb addon which is part of the $25.00 plan.So because off this the system is using instead her 1GB Promo and 0 Free Holiday Giveaway: 1GB Add-on tha...

Autopay

I am set up for autopay but they have not taken my payment and now my service has been suspended. Do I wait or do I make a payment?

Resolved! 3G?

Can anyone pls tell me if public mobile uses the older tech 3G and that's y the service is so cheap? If so, is 3G a lot slower than 4G LTE. Thx.

Resolved! add ons

do add ons expire? was wondering as i got the two adds on PM was giving out n xmas n wondering if they expire so i know when to use them up by?thanks

lots of problems with this site sorry i activated

Resolved! Does anyone here have more refer a friend rewards than your PM bill?

If so, what happens to the excess funds? What can you use it for here?

Data not working

Hello, I signed up with Public yesterday. My texting and calling is working, but when i try to use the internet it says not connected. The phone says my data is turned on. Ive tried restarting the phone and taking the sim card out and putting it back...

Switching to Public Mobile

Hey guys, I am thinking to switch from Koodo to Public Mobile and I have few questions to ask: Can I switch my current sim card (Koodo) to Public Mobile without buying a Public Mobile's sim card?Can I keep my current number while switching to Public ...

Coverage in Mexico?

I'm going to be traveling to Cancun this weekend and would like to purchase an add-on that would support data usage of my phone. Is there an add-on that public mobile offers that could serve this purpose? I only see coverage in US.. anyon else have l...

Paid outstanding balance - When does Service resume

I just found out that my credit card on file for autopay has expired. I have replaced the credit card on file with one that is not expired today and made the outstanding balance to hopefully reactivate my plan. 1) I am on auto-pay but I made my payme...

Resolved! Paying for multiple accounts with same credit card on same day

I just switched one of the three phones on my Fido account to PM and now want to transfer the other two. Based on previous posts here, I understand some people in the past had problems using the same credit card to pay for multiple accounts on the sa...

Resolved! Purchased an add-on I don't think I really need...

By mistake, I purchased an add-on that I don't think I will ever need. Just wondering, if moderators can offer refunds. If not, it's no big deal. I'll just keep the add-on until it expires. Thanks.

New credit card denied

Seems like many have had this problem. I have changed browsers, used incognito, re-entered address exactly as it appears, &c. but my new credit card is still "declined by the issuer" even though the bank says it's all good. What do?

Resolved! Can't set up voicemail

I just activated and switched to public mobile. Calls and text are working, but I cannot set up my voicemail. When I dial it asks me to chose a language, and then to give a mailbox number to retrieve messages or a number to leave a message with.Also...

Discount codefor purchasing new SIM

Hi, where can I get a discount code to purchase a new SIM?

Resolved! U.S Roaming

U.S Roaming Bundle has got only 250MB data for 10 days or I can use my data plan as roaming in U.S

Resolved! Data

I receive bonus data in my plan. Does that mean it will use my data and once that is used then move on to my bonus data?Thank you in advance..

service interrupted

Hello,I am not able to place calls in my area since 2 days. Everytime I try to call another numbers in my area I receive the same message right away: You don't have the permission to place a long distance call. It's really surprising me since I am ca...

Questions about switching 2 lines from Bell

Hi everyone here, been thinking of switching from Bell to PM and doing my research several weeks. Here are my questions:1. I got 2 lines (under a small business shareable plan) with Bell. According to the terms, the device balance will be paid out on...

Resolved! Getting new number

Tried to port in my old number, but because my account was cancelled with old provider can't. How do i get a new phone number issued?

please help

Forgot my password for my account and the security question

Resolved! $20 USroaming Add On

When I Purchase a $20 US roaming add on and have AutoPay does that charge go directly to the Credit Card registered? Also can I pick the day I want the US Roaming Add on to start or does it start as soon as I purchase the Add on?

Resolved! Phone compatability

Which of these phones are compatible with Public Mobile Canada's network? How good is the connection going to be? (is the compatibility decent) thanks in advanceSamsung Galaxy A20 - SM-A205U:https://www.newegg.ca/p/23B-0002-00E43?Item=9SIAKBDATM8490X...

Resolved! When does $5 off per month kick in?

I am a new customer. Happy with the switch from Fido. Porting was very quick and painless - less than an hour. My question is about the promotion I'm taking advantage of: $5 off / month for eight months. I paid full price for the first month when I s...

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