Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Had a payment due a few days ago and Autopay did not charge my credit card. Just tried to pay the balance through self serve and keep receiving the message... Unable to Process Transaction Sorry, we are unable to verify your credit card information, ...
Just curious if in your experience does the reward show up in your account later then 72hrs. I figure I'll wait 7 days and if it still has not come I'll open a ticket. But thought it was best to reach out to the community first. Thanks in Advance.
Hello, I posted on the community page about a month ago, my phone (iPhone6) is continually searching for service. I tried reporting lost then resuming service, it would work for a few hours then return to ‘searching’ and not have service. I was sugge...
I am now with PM, updated to new iPhone, set up, working,. Gave old phone to hubby, reset to default settings, got new sim, registered and looked like it took, but calling isn’t working, and under general...network, says unavailable, Do I need to re...
Hello, public mobile won’t accept my credit card. I tried with numerous cards but it was still unable. I can’t make the payment and it will expire what should i do? Really disappointed
Will public mobile ever have phones to sell with SIM cards already in them and working? This could be an offer they have for those that are not very tech-oriented?
Public service announcement...LOL I think a really wise move for Public Mobile would be to completely end retail, open a few self serve kiosks in a few metro hot spots. Where you can buy a SIM card and it gives you instructions on how to get to the...
I don't understand card back in February I have not received it yet how do I go about receiving another one
HeyI have never used the self serve since I've been with Public mobile. Although, I have a user name/email I can't access my account to pay my bill this month. I enter my email, press forgot password. It states to contact an Admin. What am I to do......
Yesterday autopay failed on me and it wouldn’t process payment. So, I deleted my bank card and tried to register it in again but It won’t allow me to add my bank card into the system. Therefore, not allowing me to make payments for my phone bill. The...
I want to sign up for self serve but can't find it
hi people !! need help with voicemail , all incoming calls going strait to voicemail with no phone ringing ,what to do???? Txnks
Hi I need to log into my account but am locked out of my email I signed up with. Can a mod please advise.
I recently switched to Public Mobile from Fido. The porting went through successfully, that was 3 days ago. But I notice 3 things: 1, I assume the other two issues are caused by APN settings, but I can't edit APN settings on my phone. I use a phone c...
Hello,We have an active Public Mobile account, but Bell has our phone number. How do we port it over?ThanksElaine
Hi Everyone,I set up an account approximately 3 years ago for my son. I let his plan expire and it has not been used in approximately 2 years. I have all the log in information but the site will not allow me to log into the account to pick a new plan...
Can I upgrade my plan right away? The only option I see when trying to upgrade is to wait until the next cycle (payment) for my new plan to kick in.
Need a PUK Code - Moderator Please Help
Can someone tell me if anyone else having issues with even displaying my account log in page?
its askin me to put the 19 number code on the back of the sim card to activate the card and i got 20 on mine? its the card useless or what
How do you change the email address on your account?
Hi,I've filled out a support ticket to port my number as directed by they chat bot, but the final submit button remains greyed out. Could a mod please PM me to continue the process?Thanks
When I opened my account with public mobile, they didn't contact Fido to close my account with them. Because I'm using the same phone number..and now I have a bill of 46.49 with Fido. How do I get public mobile to contact Fido to resolve this?
Ok - so today - I have signed in to both the Community and my account. I went off to finish the laundry and as expected, my signins automatically signed me out - which is fine. HOWEVER, both when I first tried to sign in AND when I tried to sign in a...
6/04/2020 7:53Data Event2 2 BC 1MMS I don't understand this - this is posted as a data event - but it is going from my phone number to my phone number. How could that be a data event?
I am on the basic plan - $25 - which has unlimited Canadian LD. But it also says I have 200 US minutes. Now - is that 200 Each month - or just a total of 200 minutes? Thank you
HI All Next month we have to drive from Ontario to BC. We have driven across with other cell providers - Telus - and know that PM is a secondary carrier. I'd like to know if there are any KNOWN blank areas of coverage travelling on the Trans Canada. ...
I'm a new user - I registered March 13th. I was supposed to get a one time $10 credit and it is not reflected in the balance owing - please get back to me asap.
