cant log in to my account

[alexsieg]

dont remember the email or pass word how can i reset or make a new account 

[JoyLuck]

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@artemio wrote:

I cant log into account and thew password reset dialog says to contact a bot ? Bot wont help. 

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Contact a moderator (Public Mobile representative) who can assist you:

Please use the chatbot SIMon to help you solve your issue. If SIMon cannot solve your issue then you have the option to contact a moderator.

Step 1: Choose the ? button at the right bottom corner of this page or choose “Get Help” at the top of the page and then choose the “Chat with SIMon” button.

Step 2: Tell SIMon what the issue is and see if he can find a solution for you.

Step 3: If Simon cannot find a solution then type in “moderator” to connect to a Public Mobile customer service representative.

Step 4: Simon will present you with two choices. Choose “Account-specific question”

Step 5 Then choose “No, I want a human”

Step 6 Create your ticket

Check the sent folder to make sure your ticket was sent (envelope icon, top right) and the inbox for a reply from the moderators.

[artemio]

I cant log into account and thew password reset dialog says to contact a bot ? Bot wont help.

[geopublic]

@alexsieg  If you have access to you phone and never setup a selfserve account. Click here to register your selfserve account.

If you want to setup a new account you will need a new sim card.

[Anonymous]

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@alexsieg wrote:

dont remember the email or pass word how can i reset or make a new account 

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Check all your email inboxes for a welcome email from here. That will be your self serve username login. Then you can try the Forgot your password? link.

Is your service active now? Suspended? Suspended longer than 90 days?

[ddeep91]

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@alexsieg wrote:

dont remember the email or pass word how can i reset or make a new account 

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@alexsieg  If you have forgotten your username or password you will have to get in touch with the  MOD TEAM via a private message.

Contact them directly using (Private Message) this Moderator Team.

Make sure you enter a title and text in the body of the message describing the problem.

The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox. Keep an eye on your Mailbox.

Give them as many details are you can, Your phone number, pin number, email address, name on the account

Please note: It may take 24-48 hours for them to get in touch with you.

Cheers

[gblackma]

@alexsieg contact the moderators directly through private message here 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you no longer have access to your email provide a new one and ask them for a temporary password. Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.
If you need to, you can also enable email notification to receive a private message notification sent to your email. Go to your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Stay safe. 

[gpixel · Accepted solution]

@alexsieg 

I suggest you make a ticket and speak to SIMon by tapping on the ? icon on the bottom right. SIMon will give you suggested fixes and gather the correct information needed to create a ticket in the proper category. Pick the correct categories that suits your issues and then click "submit ticket/click me" to start a private message to the moderators.

https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Moderators are available from Monday to Friday from 9AM to 9PM EST and from Saturday and Sunday from 9AM to 7PM PM EST

[Triguy]

You would need to submit a ticket to a moderator by clicking on the question mark on the bottom right.  Also you could send a private message to a moderator. private message link to contact them directly  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437