What’s IVR?

[LauraWu]

Why Public mobility send this message to me? IVR need pay more money? I don’t want to pay any more money for my phone

“Thank you for calling IVR. Did you know that you can check your Rewards, change your plans, purchase add-ons, view plan usage and so much more through My Account? Visit the new and improved My Account at myaccount.publicmobile.ca’

[slusagm]

@LauraWu 

check here

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[LauraWu]

Why I can not find messages you and cs_agey sent to me? Where are they? Hehe

[LauraWu]

No, I didn’t 

[hairbag1]

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@LauraWu wrote:

No, I even don’t know that number, what’s 611? 

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no problem...I was just wondering if you dialed it to get your account info over the phone. As you didn't...I'm guessing they sent that message to random clients and you were one. Public Mobile will sometimes send messages to customers with the latest & greatest. Just ignore it.

[LauraWu]

No, I even don’t know that number, what’s 611? 

[slusagm]

that is *611 or 1855-4PUBLIC.  No extra cost. Convenient but not giving you as much details as login My Account or app

[hairbag1]

@LauraWu 

did you recently dial 611 to get account info ? If so, they likely sent the message as a nag.

[Chalupa_Batman]

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@LauraWu wrote:

Why Public mobility send this message to me? IVR need pay more money? I don’t want to pay any more money for my phone

“Thank you for calling IVR. Did you know that you can check your Rewards, change your plans, purchase add-ons, view plan usage and so much more through My Account? Visit the new and improved My Account at myaccount.publicmobile.ca’

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IVR is Interactive Voice Response. Same as you call anyone who has an automated system. And maybe because they did an upgrade a few nights ago and something improved and they want you to see. Nothing to bother with.