New account partially setup, email did not include a QR code for the eSIM

[Bdw23]

Hi, I’m setting up a new account for a student in my household. We choose the eSIM option but the email did not include the QR code and only seems to have an option to install the app from the Apple Store. This isn’t an option for us. How do we get the eSIM QR code or cancel the setup so we can try again with a physical SIM? Credit card has already been charged for the service. Also, logging into the account does not help since it is not fully setup, it only takes us to the last page in the setup wizard, so there is no option to change SIM or anything.

 Thanks

[computergeek541]

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@Bdw23 wrote:

Hi, I’m setting up a new account for a student in my household. We choose the eSIM option but the email did not include the QR code and only seems to have an option to install the app from the Apple Store. This isn’t an option for us. How do we get the eSIM QR code or cancel the setup so we can try again with a physical SIM? Credit card has already been charged for the service. Also, logging into the account does not help since it is not fully setup, it only takes us to the last page in the setup wizard, so there is no option to change SIM or anything.

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You'll need to contact a Public Mobile customer support agent through https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to make arrangements.