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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1620 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3373 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32404 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44095 Views
  • 182 replies
  • 30 Bravos

Cannot access and use data.

Since activation yesterday, anytime I tried to access and use data, is am not able. I have to use someone's data from another carrier to access and send this info. Why please?. I signed up for the $35.00  2 GB promo.Thank you.

4public by Good Citizen / Bon Citoyen
  • 1146 Views
  • 5 replies
  • 1 Bravos

Usage History

On many days between 12 and 1pm my cell usage shows Item Web two times with large amounts of data which makes no sense. Therefore I have no data left too early. Any explanations pls?

Rhia by Great Neighbour / Super Voisin
  • 813 Views
  • 5 replies
  • 1 Bravos

Resolved! Talking is not included in plan

Hello! I'm using PM for about a year or so, never changed my plan or phone and used talking minutes (100 of them included monthly) without any problems. Today I tried to call a few times and it says that talking is not included in my plan. My Account...

kumade by Great Neighbour / Super Voisin
  • 1251 Views
  • 5 replies
  • 0 Bravos

International Roaming

The main reason why I'm hesitant to port over my main number over to PM is the lack of international roaming options. Chatr allows pay-per-use (PPU) roaming which is quite expensive however at least allows one to receive texts at no extra charge. Use...

harshad by Good Citizen / Bon Citoyen
  • 885 Views
  • 4 replies
  • 0 Bravos

Resolved! Invalid sim on account set up page

hi all,I am new here and would like to be public mobile customer but can not even go thru first box on Activation Page. SIM Card DetailsPlease enter the 19-digit number that appears on your SIM card. After entering my sim card number correctly I am g...

Andrea69 by Good Citizen / Bon Citoyen
  • 2427 Views
  • 13 replies
  • 0 Bravos

New phone

Register phone to sim number

sonyablade by Great Neighbour / Super Voisin
  • 886 Views
  • 6 replies
  • 0 Bravos

Resolved! $10 off your plan for 6 month

I saw a flash sale where I can get a $10 discount off my monthly plan if I entered my email, no code was emailed, before Jun 11 and signed up before Jun 26 which I did. Now after signing up I see no discounts, anyone know if something is wrong ¿ than...

Rmoussa by Great Neighbour / Super Voisin
  • 1225 Views
  • 4 replies
  • 0 Bravos

Resolved! International Roaming

I am aware that Public Mobile does not have roaming other than the US add on.   Increasingly various secure (banking especially) websites are asking for two step verification and send a code by text to my phone so I can access the site.  This means t...

kwhite64 by Great Neighbour / Super Voisin
  • 2410 Views
  • 16 replies
  • 2 Bravos

Resolved! Locked but not locked!

 First time with Public. Set up my account and all went well until I put the sim in the iPhone 6s... a msg came up saying “Sim not Supported” and goes on to say that the carrier is not supported and that I should request that it be unlocked. The thin...

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Al_EWYN by Great Neighbour / Super Voisin
  • 1926 Views
  • 13 replies
  • 0 Bravos

Data usage and Usage history pages don't add up

Hi, wondering why the Data usage page says I have used 214MB of data, but when I go to the usage history page to see when I used this data, all entries for the past 30 days add up to only about 100MB?  Keep in mind these are BOTH PM pages and NOT a c...

mydoghunter by Good Citizen / Bon Citoyen
  • 1708 Views
  • 15 replies
  • 0 Bravos

Monthly add on

I just put $25 on my phone using a voucher how do I know if my $25 monthly unlimited plan has been added? 

shauna8081 by Great Neighbour / Super Voisin
  • 1236 Views
  • 9 replies
  • 0 Bravos

Resolved! Invalid SIM

I got a new SIM in the mail. I tried to activate my account, but after submitting everything, it said "please wait" and it just timed out and gave a generic error. If I try to activate again it says invalid SIM. I can't make a ticket because my accou...

AnthonyJRS by Great Neighbour / Super Voisin
  • 1119 Views
  • 5 replies
  • 0 Bravos

Resolved! Log in Disabled.

I paid my account & attempted to log in to check out why my phone was not working this morning & it says log in disabled but will not allow me to et in using he "forgot password" option...

GV by Good Citizen / Bon Citoyen
  • 2300 Views
  • 15 replies
  • 1 Bravos

Resolved! Going out of country how do I pause my plan?

I will be out of Canada for over 6 months and will be using a different sim during that period. I don't want to keep paying for Public but at the same time I don't want this plan to be cancelled. Can I pause it till I'm back in Canada? If so, how do ...

SaadRehman by Great Neighbour / Super Voisin
  • 4142 Views
  • 8 replies
  • 1 Bravos

Referral code was applied but no reward?

1 Why am I not rewarded for the friend referral code.? It's a $10.00 amount.q 2. When am I going to get the full program for the 6month promotion where an activation for plans $35.00 or more accessed with the same email address between June 9-11 that...

4public by Good Citizen / Bon Citoyen
  • 2240 Views
  • 19 replies
  • 0 Bravos

Unable to change Plan

I'm trying to change my plan but no plans are showing up when I click on "Plans". I have setup autopay already.Thank you!

NTS1122 by Great Neighbour / Super Voisin
  • 869 Views
  • 6 replies
  • 0 Bravos

Resolved! Stopping Service

Hi,I am currently paid until mid July, but am now shopping for a new device and probably a new plan with a new provider.  I don't need my current number either.  What do I need to do to cancel my Public plan? Thank you,Mark

markemark by Good Citizen / Bon Citoyen
  • 1131 Views
  • 6 replies
  • 0 Bravos

Resolved! "Come Back" Promotion was not applied after my port-in

Hi, I received a "Come Back" promotion for $15 off my bill for 12 months specifically for my email address, and the offer is due on June 30.So I ported out my current service with Fido to PM today. But after I ported into PM and signed in to my accou...

ericjiangjil by Great Neighbour / Super Voisin
  • 1385 Views
  • 7 replies
  • 0 Bravos

Resolved! New to Public Mobile SIM Card ?

Just signed up to Public Mobile and transferring a number from Rogers.   when do I switch out the SIM Card?

RickAA by Great Neighbour / Super Voisin
  • 1068 Views
  • 6 replies
  • 0 Bravos
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