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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cannot Receive Text Messages

Hello, I only switched to Public Mobile yesterday. It hasn't even been a full 24 hours and already I lost the ability to receive text messages. This is a BIG problem because 1) I receive verification codes sent from my work Outlook email so I can a...

add on

how can i confirm that my add on will actually work when i get to the states? i'd love some sort of confirmation now to avoid frustration later

Difficulty with sign up

Resolved! Difficulty with sign up

I have signed up and had service but my telephone # has been ported back Bell Mobility.Is there a moderator who can assist me with this

Cant open my plan details using chrome on pc.

when i try to open my plan details from the overview page I get the msg "Oh no!It looks like something went wrong, but don’t panic." I am able to open using chrome on my android and using edge browser on pc.I have tried -clearing cache/cookies-set "...

Resolved! New service not activated yet

Transferred to public mobile last night from Bell Canada. Got the text from Bell saying they were notified of cancellation, but no active service yet with public mobile. Why??

Resolved! Error in payment double paid

Hi I double paid for my service. I have 50 sitting in my account. I had to restart the phone twice because it went working due to errors in payment. It's working now. But I heard you cant get a refund in top up payments. Its sitting in my account can...

Resolved! credit card

The expiry date on my new credit card has changed. How do I change that in my auto payments????

Resolved! So, uh, how long does a SIM card take to arrive?

Yes, yes, I know this is like the 1000th post on the same topic, but all of the ones I've searched for are old, and things have changed, such as the vaccines and reopenings, etc. So I want to know, will Canada Post still deliver my sim card in 3 week...

Resolved! Number ported - -service cancelled?

I switched to another carrier and ported my number over. Does that automatically cancel my public mobile payments? I tried logging into my account but it doesn't exist anymore for whatever reason.

My account is not working

Resolved! payments

can i pay 2 months ahead of time? or i should pay only one month at a time

Numbers

Resolved! Payment method

I am able to pay thru my personal bank account instead of credit card?

Reactivate SIM card with new user

Resolved! Reactivate SIM card with new user

My son lost his brother's phone so I suspended the service and marked as lost, then ordered an new sim card and phone and reactivated his number with no problem.The original phone and sim card have since been returned to us. Can I reactivate this ph...

incoming calls will not go through

Resolved! incoming calls will not go through

I just set up a account, i can send and receive texts. Am able to call out, but can not receive calls??

Resolved! Data Usage Update

Curious to know how frequently PM updates Data Usage. My Usage History is running Two days behind.

Credit Card account address update

This post is for your information only. We can discuss it and I will not assign a post as solution of this thread unless my info is wrong. I moved recently. I updated the address on my credit card account. Without updating my PM autopay cc info, I...

Missing referral bonus

As of Sept 4, 2020 one of my 2 referral bonuses dropped off even though both my friends are still with public mobile. How do I rectify this and get $10 credit for the missing 10 months? Thanks

Resolved! New Plan

Hello!After my credit card expired, my plan was cancelled.So I went on My Account > Change Plan > and then no plan appears.I can no longer use my phone (call/text/data) and no in person store can help me with a website issue. I tried going from Plans...

Resolved! account suspended and not letting me top up

My account is suspended and it won't allow me to add any top ups on with a credit card. Plus I also have forgotten my 4 digit passcode

Data plan not getting updated

I have had the 25 dollar plan for the past 6 months or so my data has nver gotten updated.What should i do? One more question if I upgrade my plan and get the 2gb bonus is that for every single month 2gb bonus or just for the first month?

Resolved! Pay my plan

How can I loggin I don't have security question or password to log in just want to pay my plan

Resolved! Phone password not working, locked out

I was setting up a government app that has lots of my private info on and did not have adequate security on my phone. It asked me to set up a password and now am locked out of my phone. Normally swipe to get in but asking for that password and keep...

Pls delete

Pls delete. I figured out a solution.

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Cannot Receive Text Messages

add on

add on

Difficulty with sign up

Resolved! Difficulty with sign up

Cant open my plan details using chrome on pc.

Cant open my plan details using chrome on pc.

Resolved! New service not activated yet

Resolved! Error in payment double paid

Resolved! credit card

Resolved! So, uh, how long does a SIM card take to arrive?

Resolved! Number ported - -service cancelled?

My account is not working

Resolved! payments

Numbers

Resolved! Payment method

Reactivate SIM card with new user

Resolved! Reactivate SIM card with new user

incoming calls will not go through

Resolved! incoming calls will not go through

Resolved! Data Usage Update

Credit Card account address update

Missing referral bonus

Missing referral bonus

Resolved! New Plan

Resolved! account suspended and not letting me top up

Data plan not getting updated

Resolved! Pay my plan

Resolved! Phone password not working, locked out

Pls delete

Submit ticket now

eSIM activation

email address no longer used and cannot access but...

To "disable" voicemail, dial: 0048080000000#

can't activate