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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Stolen phone

My pm phone was stolen and the thief is using the phone. I’d like moderator help to shut the phone down.thanks.

Resolved! I ordered a sim card on Jan 12th and I have not yet received it my Order # is 237380

Texts not always working?

I've never had problems with this before. I also haven't changed anything in Self-Serve or in my phone softwares. I've tried other (factory default) SMS software with the same results. I've tried my SIM in another device with same results. I'm in BC....

Resolved! Plan not accepted..

I am supposed to be on a $28 dollar plan, and have never had an issue. Even though it said I'm on $30 for 30 said it has always reverted to my$28 dollar plan and left whatever money in my account for next to up.I have exactly the right amount in my a...

Wanting to change my phone number

I currently have a public mobile account and I want to change my phone number. I know that I need to login to my account to do this but when I try to login with my emai, the system says that my email is not recognized so I figured my email or my sim ...

Re: Samsung Galaxy S20 - details on compatibility with PM?

Will Samsung s20 5g T-Mobile version unlocked work with public mobile ?

Resolved! Self Serve is Down?

All I get is a blank page at this link:https://selfserve.publicmobile.ca/I want to access my account but I don't even have the option to log in.Is the system down?

Self Service Down?

Been trying to access self service all day and am just getting a white page, have tried multiple different browsers as well as different devices. Is anyone else getting this same issue? Link I'm usinghttps://selfserve.publicmobile.ca/

Resolved! New phone number

Not receiving text messages

Activation

Can't get SIM or info

I signed up on December 31st, and Public Mobile told me I would receive my new SIM card within 3 to 7 business days.I realized on January 20th I hadn't received it yet. I filed a ticket and let them know my order number and what the situation was. Th...

Re: I want my money refunded

I want a refund i double paid on my debt visa

Resolved! email and pin

forgot my email and phone pin

Resolved! One month of free service plus 5GB of free data

Hi there, How can I see or know if this promo was applied to me. Get one month of free service plus, 5GB of free data.The free 5GB data is for first month?And the second month is free? Thanks

Resolved! Auto-pay - when payment date falls on a weekend ...

Hi guys, Just want to say how happy I am with Public Mobile! My question is about auto-pay. When the auto-pay (30 day) payment date falls on a weekend, does it still come out on the 30th day, even though that may be a Saturday or Sunday? OR does it ...

Resolved! Promos

New public mobile customer here...just signed up today. How do I find out if any promos are available to me and how do I sign up for them?

Caller unable to hear me

So, looking through the posts, I see I am far from the only one with this issue. When receiving a call, the caller is unable to hear me, but I can hear them. This is happening on both my iphone and my wife's Samsung, so it's highly unlikely it's a ph...

Account deactivated

Hi my account is deactivated. I have auto payment but it is is not activated. I tried manual payment but no luck please help

Resolved! locked out of my own account.

I am locked out of my account and even after an hour, the account does not let me try to find the password. I made a new account just to ask a question here. Hopefully, this issue can be solved soon. The email of the locked-out account is the same as...

Promotion unable to be applied - help!

Resolved! Promotion unable to be applied - help!

Hi! I hope everyone's doing well. I'm having a little trouble with my plan activation and hope someone can offer some help. Thank you in advance! A little over a week ago, I saw that Public Mobile (PM) had a promotion where you can get the first mont...

Resolved! SIM card hasn't arrived yet....

We ordered a SIM card online on Jan. 9 and still have not received it in the mail. Website says that we should receive it in 3-7 days. Is the wait time longer now? We are in Bancroft, ON.

HELP!

Resolved! HELP!

So i'm trying to get back my old number from when i last used this service provider due to that number being connected to several important accounts that require 2FA and a text message and when i signed up on a new account and tried to customize the ...

Resolved! Re: my login is disabled

Hello I manage my special needs sons phone plan. I recently received a message that the payment did not go through. I need to update the credit card info to pay my son's bill but my login has been disabled. does this happen when you don't log in for ...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Stolen phone

Resolved! I ordered a sim card on Jan 12th and I have not yet received it my Order # is 237380

Texts not always working?