[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Account Changes
I just changed my account. Today is the date my account renews. It looks like my account is charged twice. How do I get credit back?
I need to ask, if a PM Num was ported out, without the owner's consent, can the Port be reversed?
Having an issue and just found out via a PM Agent on this, but not sure if Port out can be undone and Num ported back to PM under the same Plan and all that
Resolved! Cost for the remaining period of the new plan
Hi, I need to change my plan immediately from $15/month to $25/month, currently in the mid of the current plan month. What will be the cost calculation and plan renewal date? Will I lose the half money of my previous $15 plan?
Not receiving phone calls
I can phone someone but they cannot phone me. When they try it says that the call cannot be completed.
Very poor network at home
everything is same as before . but we’ve been experiencing very poor network at home for last two months .
Resolved! Expriration message
I need to know why am I told my plan has expired when there is/are sufficient funds available for my plan
Resolved! urgent plan change required - ERROR
Hi, I need to urgently switch my plan to have more data for online school. keep getting error message that i should retry in a few minutes. account is topped up. Can't log in to my account any more...
Resolved! Sim card
I activated a new sim card about 4 or 5 months now until now I NEVER USE IT ON DAY but someone else is using the number how is that possible? edited: corrected label
Resolved! Ported out, use data until end of month?
Hi there, I signed up for the $35 plan after Christmas and pre-paid for January with my credit card. Last night I was offered a win back deal with previous provider so I ported back. As I have prepaid for this month can I use the PM data by placing m...
New address, don't let me update credit card
I changed address recently so I change my profile address to new one, I also has changed address with my credit card company. Nonetheless, when I click to update credit card in my public mobile account, it won't let me. I am using the same credit c...
Resolved! Getting back lost number
Hi. I lost my phone a few days ago. I am wondering if it's possible to get my old number back on a new sim. Thanks
No notifications? Any one else get this?
Anyone else receive this since the forum updates? (On mobile) They were working yesterday but very slow. 40+ minute delay on mobile compared to PC for some notifications. Now nothing at all lol.
Resolved! Service not working
My most recent payment was successful yesterday. Today my service stopped working. Incoming calls go straight to voicemeail, outgoing calls give me a message to call *611 for help. I am now locked out of my account, despite using the correct passwo...
Resolved! U.S Roaming
I purchased a roaming package and when I used the data, I purchased more data. At this point only calls work but the data is not. I have configured all the APN settings referenced by the support bot and help articles and still nothing. Any idea what ...
Resolved! about refer a friend reward
I referred a friend to activate a account with public Mobil on Dec 25,2021. but I never received a text message to confirm this referral. I checked my account and no refer a friend reward added. I am 100% sure that I used my referral code correctly. ...
Resolved! Reviving phone number
Hello, I recently ported in another phone number into my current plan/account and it seems that my number has been put out of service (I was expecting it too), I would like to know how i could "revive" temporarely it and then port it outwards to anot...
Resolved! Is the Oneplus Nord N200 compatible with Public Mobile?
Hi, I checked on here and it didn't have this model on the list. I'm in the market for a new phone and it seems like it's reasonably priced.
Resolved! Locked out of account
Account is locked, deactivated, didn't update the account. It will not let me reset my password either.
Resolved! Sign in issue
I am trying to login to my account, however I know my email, but it's mot accepting my email. I need my account number. Please help me with signing. Thank you
others cannot call me
I don't know why when others call my phone it will turn to Voicemail but which is not mine. So I cannot know if there is anyone call me. Besides, I also cannot send text and receive text. what's wrong with that!!!
Resolved! Cant Access my voicemail
I am unable to access my voicemail, if i hold down the 1 keypad it just says the number you have dialed cannot be reached please try again later. I didnt port numbers or anything. Its really annoying
Resolved! Lost access to PM Account; Please Help!
Lost access to my Public Mobile account and forgot which e-Mail I used for it. How do I change the e-Mail/password associated with my account so I can add data to it? Thanks,Stephanie
Resolved! December 2021 Reward Refer a Friend and Get $5 Off Each Month for 6 Months
I referred a friend who started using PUBLIC SIM card from 30Dec2021. I can see my $1 referral in my account. However, there was a deal that if you refer a friend and the friend activates SIM by 31Dec2021, you get $5 off from your monthly bill for th...
International minutes
I haven’t used any of my minutes yet it’s showing I’ve use nearly the whole amount????
Resolved! International calls
I have enabled the calls to UK paying $15 but it doesn't allow me to make the call. I dialed the number correctly. It should be dialed as 011 44 (0) 22 xxxx xxxx according to public mobile. Still, they do not allow me to connect. This is a very impor...
can't place call due to limit reached, but actually not
Try place a call, refused due to available minutes exceeded. Log in and check the usage detail which showed not even 50% used. Why?
Resolved! US roaming
I bought a 10 day US roaming add on and it worked great. I received a text today saying that it expires tomorrow. But today it doesn't work. When I try to make a call, it says it can't be completed because I used all my minutes. The add on is Unlimit...
Resolved! New Phone!
So a couple months ago I took the huge step and replaced my very aged Samsung S5. I ended up with a moto g play (32gb) 2021 edition. (Less than $200) For the most part I’m over 85% happy with it. (Yes yes, it’s already complaining about space requir...
Resolved! Rogers Landline to Public Mobile
Hello Hopefully I did this correctly. I did the mistake of cancelling my account before transferring the number. I did check and no one has taken the number.is there a way anyway to get my number back?we had that number for 30+ years.
No wonder people complan regarding submitting a ticket!!!
Tried to submit a ticket. Nothing major, just a question regarding new feature(s). And it was a total failure!Asked by system to verify myself; two option - by account credentials or by PIN. Nothing worked.By credentials got this PIN option returned ...
