Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Service was out for 2 days due to non payment., I paid this morning and it took it off for my current plan but now I still have none of my services and says I still owe 50 but it also says I've paid today I have no idea wtf is going on
I added a $43 voucher and only $3 of it went onto my account why?
Hi, New to Public Mobile and recently arrived in Canada, yesterday registered both my Wife & I's new sim cards. Her's works perfectly and very impressed, mine not so much. Making a comparison to try and find the issue. Same plan on both phones.Mine (...
I paid the owing amount in my account and now it says my current balance is $45 which is what my plan costs. is my plan renewed or will i be using my funds if i text, call or use my data?
Hello, my account was suspended yesterday. I am signed up for Auto pay and it looks like payment didn’t go through. This morning I topped up the account but my service has not been resumed and I can’t make calls or check my voice mail. Please advise....
Does your company need ID to set up a plan and Sim card? Because I have absolutely no ID and I recently moved to another province
Activated two phones at dealer. One phone has mobile data, but no callingThe other has calling but no mobile data. Four people at dealer tried for 3 hoursno solution. Both phones are telus network compatible. Sent private email, no reply so far. A...
I wasn't aware of this prior, so I'm not sure what's happening. My account got suspensed today, and I see my account status with "plan expired" on it. I initially signed up for the $50/8gb with promo of $10 off for the first 6 months back in Dec, wit...
Please help! I found an old thread in the community and followed all the tips. But still cannot solve this issue. Thx
Just got my SIM today to join PM and asked for my Rogers number to be ported but PM ported the wrong number for me - it was my Rogers number but with one different digit.When I put in my old Rogers SIM to at least use my old carrier to call or text, ...
Hello,I can see I have purchased roaming text, calling and data in the US.200 min US and Canada long distance400 min Intl long distanceUS Roaming - 500 MB DataHowever, on using text I get the message "Sorry, your current plan does not include US Roam...
Hi I would like to ask how does it work to do a referral, I thought my husband will get $10 off once and I didn’t see it on our account. Thank you
hello i have a question. i pay my public service by call . i payed with debit card but i dont know i pay for mistake 3 times my plan . what will it hapen ? i loose my money?
Am I able to refer my children (age 14 and 12) and use me as a referral and get the discounts each month? Of course since they aren’t of age, it will be my name and credit card on all accounts. Thinking it maybe possible as it will be 3 different pho...
I have a credit and yet my plan isn’t working
Hello,While in USA, I would like to be able to call and/or text to Canada numbers. Which add-ons should I get that would let me do this. From add-ons page it seems I need $8 for talk AND $8 for text. But I want to make sure I can make call/text fr...
My plan was activated on 26 July 2018. My loyalty reward is coming up in couple of months.Since PM plans are in 30 days cycle, my aniversary date will be 5 days later than my 13th payment 21 July 2019. Will I get my first loyalty reward on my 13th ...
Hello, I am having a strange problem. I used up all my data already and now my phone is not receving any text message from PayPay. If text messages from my friends, I get them ok. Can someone help please?
What is the longest period allowed to put a call on suspension before losing the account & phone #?
Just joined PM, and having trouble getting the SIM to work with my iPhone. The SIM works with my daughters older iPhone, so not really sure what the problem is. I used a SIN from a different carrier - no issues. The phone has been unlocked from bell....
Hi! I've recently switched SIM cards. My old provider was BellMTS, my new provider is Public Mobile. Both rent space from the Telus, so I was able to keep my old phone number. Any incoming calls to my number are taken over by BellMTS. My phone does n...
Hello i am locked out of my account , when i call 611 it says my pin is wrong , and i just put on a 30$ top up which i do every month adn its telling me its not enough . please help
I purchased a Public Mobile SIM from a local retailer but, after porting my phone number from a corporate TELUS account and activating a new PM account last night, the SIM will not connect to a network from my iPhone 8.
Bonjour mon compte encore suspendu après paiement. Mon forfait est 50$ et j'ai 58$ dans mon compte. J'exige que mon compte soit rétablie le plus tôt possible. Ceci n'est pas la première fois que ça arrive. Merci bonne journée
Hello everybody, Can i Anybody help me? I cant sign to my self -account. I want to pay my public account
2 days ago I tried to transfer my number from fido to public mobile. I closed my account with Fido and then tried to do the self-serve transfer of numbers. It worked for a couple of hours as I was able to call but now I can't make or receive calls. I...
I need international roaming. Are there still ways to move to Telus or koodoo?
forgot my password and security question. Hadn't needed it for years. Can't sign in to change my credit card info. Account suspended. Just need it to send to my account. I changed to autopay and now i cant talk to reps. Help
forgot my password and security question. Hadn't needed it for years. Can't sign in to change my credit card info. Account suspended. Help
I am porting a land line number from Bell. I can make phone calls from the new account but not receiving them. Here is the timeline: Activation started: Tuesday 6 PMLand line terminated: Wednesday 3:30 PMOutgoing calls enabled: Wednesday 5:30 PMSti...
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