Porting number frustration

[Chuska]

Hi there! I have setup an account with public 3 weeks ago and put in a ticket with the moderator (twice now)to port an existing account. I have had no response and am frustrated as currently I'm  paying 2 cell phone bills.  Any other suggestions? 

[gblackma]

Yes @Chuska use this private message link to contact them directly 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Type "Port Request" in the subject message field. Give them the name on the account,  phone number to port and the old providers account number. Stay safe. 

[Chuska]

There is nothing in my sent folder. Does that mean there is no ticket?

[Luddite]

@Chuska Check the SENT folder in your private messages to be sure a ticket was created. If you see a confirmation link there click it.

[Chuska]

Ok resubmitted another port request. Fingers crossed it works this time...

[Chuska]

Yes it's the initial number when I created the account. 

[computergeek541]

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@Chuska wrote:

Hi there! I have setup an account with public 3 weeks ago and put in a ticket with the moderator (twice now)to port an existing account. I have had no response and am frustrated as currently I'm  paying 2 cell phone bills.  Any other suggestions? 

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All you can do is submit another ticket. Go to https://publicmobile.ca.ada.support/chat

and type in "port request". You need a moderator to submit the request for you.

[gblackma]

@Chuska  can you log into your self service account and see what number is showing in your plan section? Thanks. Stay safe