cannot receive one time verification code from CIBC

[Rawaz]

Hi,

I've been having issues getting a one-time code to use to add a new interac contact.

What's strange is that i've had the call/sms come through on this a few months ago. I have a 672 number and I have read that this is a new area code and that it might not work, but it has done so a few times without issue in the past and now it's suddenly stopped? I've tried for 4 hours constantly. Also removed my sim, changed my network settings, reset and updated my phone. nothing! is this a problem with public? should i move to rogers or one of the more established telecoms?  many thanks

[geopublic]

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@aalmahdi wrote:

Hello, it has been now one week since I activated my Public Mobile number and still I don't receive verification code from my Bank.

Thank you

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@aalmahdi  The only thing I can suggest it try to change the number at CIBC to your spouses number or a family member and then back to your PM number to see if that resets it.

[dabr]

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@aalmahdi wrote:

Hello, it has been now one week since I activated my Public Mobile number and still I don't receive verification code from my Bank.

Thank you

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@aalmahdi   I think the issue might be with CIBC as their verification texts/alerts can suddenly stop.  You might need to ask CIBC why you're not receiving their texts/alerts, or you might need to refresh the alert settings in your CIBC account.

[aalmahdi]

Hello, it has been now one week since I activated my Public Mobile number and still I don't receive verification code from my Bank.

Thank you

[geopublic]

@aalmahdi  Did you just port in you number? If yes, some banks have security measures in place to protect against simjacking so they will not send out a text for 48 hours if a number has been ported out.

Wait for 48 hours to see if that is that is the case.

[gpixel]

@aalmahdi what type of phone do you have?

[computergeek541]

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@aalmahdi wrote:

I am having the same issue!! what should I do ??

#important #Urgent

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Does CIBC allow the code to be sent to you using any other method?  Being a TD customer, I can select either text message or phone call. I know that's not a permanent fix, but at least you'd be able to get into your bank account.

[Naepalm]

@aalmahdi You can contact CIBC and see if they can send a second factor  verification email instead of a text. Text second factor is not all that secure anyway. If some steals your Crdentials and SIM jacks you youll be in trouble. 

[aalmahdi]

I am having the same issue!! what should I do ??

#important #Urgent

[geopublic]

@Rawaz  Check your usage history  if the text is coming in then your device is blocking it. 😭

[Rawaz]

thanks for the suggestion, i tried it now however when i try adding it as a number on my account, cibc asks me to verify it with a one-time code 🤣😂

[Rawaz]

that's what has got me all confused! I've been on the phone with CIBC for an hour, they're now escalating it to their tech department and putting a note down in case similar calls spring up

[Rawaz]

thank you, but unfortunately im too invested deep with this number across many platforms and contacts

[geopublic]

@Rawaz  If has worked in the past then there isn't a reason why it shouldn't work now.

Make sure you are not blocking any numbers and also check with your bank to make sure you have supplied the correct number.

[Triguy]

You could setup a Textnow account and see if you can receive a sms through it.

[Staliger]

@Rawaz I had problems with 672 code. Change the number to the one with old code like 236 or 604, and no more problems.

[gpixel]

@Rawaz you can try changing your number to a more common area code, if you aren't too worried about keeping your current number.

you can do this in your self serve account.