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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! lock the data

i want to lock or stop my data when its over the limit

Difficulty with call and data today 31.08.2019

I have had extreme difficulty today with making calls and my data isn't turning on despite restarting my phone multiply times. Who else is experiencing this in Calgary? Got stranded today because the data wont come on. Seriously considering moving t...

Public Mobile at the Montréal-Pierre Elliott Trudeau International Airport (YUL)

Please see the post belowI tryed to post this a few times and it keep dissapering so I had to use this workaroud.Thank you @dabr @Luddite @kselmak @ShawnC13 @Triguy for your help on this topic

Rewards missing

I recieved a text saying that only one reward was applied to my account but the remaining two were not. Please advise.

Resolved! credit card won't validate

I am trying to buy an add-on and my credit card won't be validated/authorized. I have an appropriate credit card from their list and from a Canadian institution. I've tried using a different browser, unblocking pop-ups, clearing website and cookie ...

Resolved! What happened to my post?

I made a lengthy post a few hours ago and when I went back to it is seems to be marked as "private" what happed? Here is a link to it: https://productioncommunity.publicmobile.ca/t5/Retail/Public-Mobile-at-the-Montréal-Pierre-Elliott-Trudeau/m-p/4179...

Resolved! Autopay

Can someone tell me how to set up autopay? do i select amount due, other, or select an amount?

New reward

HiIs there any new rewards.

SIM Hacking by Social Engineering with PM

The boss of Twitter was hacked today, the hacker transfered his phone mumber to a new number and SIM by social engineering. Basicly they phoned his AT&T and had the number transfered. Am I right in thinking that this is impossible to do with PM ...

Resolved! Page is throwing Errors when I try to click Plan & Add-ons

Hello,Trying to purchase US Roaming data on self-serve but the page is erroring. Any advice? Leaving to the US in a few hours

Un-used Data?

Keeping fair use policies in mind, assuming auto-pay is in effect on the account, wouldn't it be a sweet thing if previous un-used data was carried over? Or is this already in place? If not, it would be an amazing selling feature to those that alrea...

Resolved! (Another One) Can't access my account

I got locked out of my account approximately a year ago, maybe longer. I never actually followed up with any steps to log back in - service was still working fine and all I wanted to do was check some info. I think I tried too many password attemps, ...

Resolved! No texting on current plan

I recently switch from an old plan to a new custom plan. Lately I've been getting "you've been sent a text but you need to have texting in your plan" messages, which I thought was a bug. Turns out that most people I text with are through Apple's syst...

can't create self serve account. I get an error message saying "phone number is invalid".

I just activited my account. My phone number is being ported from Rogers. On the activation site, I was not able to type in the serial number of my phone as the field for the SN only accepted numbers, not letters. Still, I chose my plan, provided ...

Resolved! Can't login my account

Hi,I haven't been able to login my account. Everytime I enter the password, it says it's wrong and when I try to reset the password it doesn't send me the link to reset. Please help asap!!!

I can’t make the calls

Account set up

why does it take a few hours for the new account to activate?

My phone isn't letting me call *611

I've been trying to call *611 to pay my phone bill but it won't let me call the number and my sim card is saying sim card carrier unknown

annuler transfert de numéro, cancel number transfer to public mobile

Je souhaiterais annuler ma demande de transfert de numéro de mon ancient fournisseur vers public mobile. Je voudrais avoir un autre fournisseur que public mobile, mais je ne peux transférer mon numéro ailleurs car je dois annuler la demande de transf...

Resolved! 250 mb data

When my 250 mb of data are used up, can I still send picture messages on the $15 plan?

Early renewal/auto pay

Hey gang, my plan is set for renewal on the 4th I m running low on data and would prefer to do an early renewal as appose to buying more data. Can I do this?thanks in advance

Nothing working

Since yesterday I have no data, no service. Only wi-fi. My account says Im paid. I even tried to top up but the site wont accept the top up.I shut down, took out the sim, waited, restarted, no good. iPhone 7. Any advice?

account suspended even after reolacing with new credit card

The credit card used in my account was changed. I replaced it with a new card. why is my account still suspended?

Payment

Hi, They asked me to note the visa debit card information but it stop at 2024 and for me it's 2025 (expiration date. What I have to do ? Thanks

Still having issues after 5 days of no service.

I posted here yesterday and got some tips to help try and restore service to my phone. I tried reporting lost and then resuming service. I tried restarting the phone multiple times. I tried removing the sim, restarting the phone and putting it back i...

Resolved! Signal strength.

Just a curiosity. I have a dual sim phone and have my Telus sim active for one last month as well as my Public Mobile sim installed. So I see 2 signal strength displays, one for each sim. Since PM is on the Telus network I would have expected the two...

OnlineActivation/PhoneNumber/LoadErrorMessage

I receive this error when trying to port my number from Bell. Called them, phone is unlocked. The alternate phone number section is circled red when I try to continue off this page,l tried different phone numbers. Any suggestions?

Add On

I purchaced a $20 add-on yesterday morning for talk, text, and roaming while i am out of the country because the first one expired, it shows I paid but my phone does not work and I am beyond upset right now. Please what do I do, I honestly wish I h...

$60 US/CAN plan not working in US.

I signed up for the US/Can plan for $60 with 8GB of data and 2GB data roaming last week. I am currently in the US and my iphone will not connect to the american tower and I cannot send or receive texts/calls/use data. I have taken it off "automatic ...

Plan pricing, data and the competition

Hello public mobile community! First time posting here so barre with me... so i signed up for public mobile 3 months back and love the pricing and don't notice the 3g speed vs lte to be honest. Signed up for the 1gb for 25$/month plan but i see onli...

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