05-25-2020 12:39 PM - edited 01-05-2022 10:53 AM
Hi there -
I have misplaced my password and would like to be able reset it please. Here is my information:
289 xxx xxxx
Basic (30$/month), paid monthly
Last text: 647xxxxxxxx
Thank you!
Shervin
Info edited by NDesai
Solved! Go to Solution.
05-25-2020 01:44 PM
If you remember the answer to security question provided during activation, you can use the forgot your password link on the login page.
If not, create a moderator support ticket for help using the ? button at the right side bottom corner of this page.
1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.
You can also enable email notification after receiving a private message at your INBOX.
My settings --> PREFERENCES --> Private Messenger --> enable "Receive email notifications for new private messages' --> Save
05-25-2020 12:53 PM
@shervmeh try the forget password link. If it fails contact the moderators. Ask them for a temporary password. There are 2 ways to contact the Moderator Team:
Keep an eye on the envelope top right of your screen. The mods answer will show up there. Welcome to the community. Stay safe.
05-25-2020 12:45 PM - edited 05-25-2020 12:46 PM
@shervmeh If you forgot your self-serve password, please try to reset it here: https://selfserve.publicmobile.ca/forgot-password/
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.
05-25-2020 12:45 PM
Please choose 3 vertical dots in your post and edit out your phone number. This is a public forum.
05-25-2020 12:43 PM
@shervmeh wrote:Hi there -
I have misplaced my password and would like to be able reset it please. Here is my information:
xxxxxxxxxxxxx
Basic (30$/month), paid monthly
Last text: xxxxxxxxxxxx
Thank you!
xxxxxxx
Use the Forgot your password? link.