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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New to Public Mobile: phone not working

Signed up, activated, SIM, created acct, paid. Phone number was to be transferred from a Rogers acct but not done. This is the 2nd phone number from the same Rogers acct - 1st worked fine. Got a strange text message from Public Mobile saying “to comp...

Promo Code Fails.

When attempting to activate a new service, the RBCREWARDS code is yielding this error: WSDoAllReceiver: security processing failed Any idea why this is happening? The code should be valid until the end of September.

No support from moderator team

I wanted to move the number from koodo to pm.Bought sim online, created an account, assigned the new number because as procedure there is no direct transfer from koodo and sent private email to the moderator team to complete the transfer.Pm charged m...

Resolved! https://selfserve.publicmobile.ca/ is down

Unable to login to selfserve, page is blank. Any timeline on when this will be fixed? I need it today.

Bug (and fix) for renewing a data plan.

Hi, everyone - When I've used up all my Public Mobile data plan, I can still connect to the Public Mobile self-serve site to renew it even though the rest of the internet is no longer visible from my device. That's a useful feature, but at the moment...

Account disabled - cant reset password to see status

I dont know why my phone suddenly can’t take or receive calls. It says that I need to call *611 but when I do that it says it’s public mobile and they can’t help with my request. I can’t sign in to see my account info but I know my account is paid an...

No data, no service conection

Lately, I do not have service, no data. Call/text work. Please check it and confirm. Thank you.

Resolved! When does one receive their annual rewards?

I have just been billed dor my 13 month and still have not received any loyalty reward. Was there a mistake or is this a time delayed event. The charge to my credit card went through without any loyalty reward. To whom should I email/text regardin...

protections for porting out the number

Hi all,Any protections for porting out the number to a different carrier?Thanks.

Re: US Roaming Not working despite having add-on show on account

Same thing happened to me today. I got the Long-distance 200 Minutes Add-ON AND the Unlimited Talk for 10 days in US Add-On. Both were 8$ each. IT NEVER WORKED even if I tried everything to make it work! Refund, Public Mobile??

Auto pay reward

Does a $10 recieve a $2 reward if I sign up for auto pay?

Voicemail set up

Does setting up your voicemail take away from your minutes if you're on a $10 plan?

Locked out of account

Can you please unlock my online account? I can not login at the moment and it says I’m locked out

Unable to make calls with no error

Hi Guys , I am using Xiomi Redmi 3s prime and just inserted public mobile SIM card. Its showing me full network coverage , but I am unable to make calls . Doesn't even give any error . I checked, my cellphone supports BAND 7 (2600 MHZ) which is su...

Changing Public Mobile number?

I activated with Public Mobile last week. Love it so far, except my new number is clearly recycled and I'm getting 3 or 4 debt collection calls a day for the previous owner on already. I dread to think what's going to come in the future! Can I chang...

Account STILL not working!!!!

I made a payment with a top up voucher on the same day my service was suspended. This was August 7th. The suspension was FINALLY lifted today, August 14th, an entire week later. But now, when I try to make a local call it says I don't have a long dis...

Lost my plan?

I paid for a 90 day plan today but realized soon after that I had not added text to my plan.I then saw a $10 option for 50 mins call and text which I paid for. Now my original 90 day plan has disappeared and all I am left with is this $10 call/text o...

Not able to activate - getting a 'Sorry, we are unable to verify your card at this time....' error

For the past 5 hours, I've been trying to activate my new SIM (I'm a new Public Mobile user). I'm using Chrome and have tried incognito mode as well. At first, I thought it was because I was trying to port my number at the same time (it's a port from...

does public mobile push back android updates or would it be telos?

Had an iphone for a while so updates were never an issue so since getting an android phone I'm still in June security update. I know Samsung has to push the update then carriers have to do their own crap and then it goes to consumers, does public mes...

Transferring number does not work

I am trying to transfer an old telus cell phone number to public mobile and no luck. Is there a life person to talk to who can help?

No Service - how do you get support?!

I have an apparently good phone here that won't connect to Public Mobile. Public Mobile shows up in the network operators list but I get "Unable to connect. Try Later." when I ask it to connect. I have 5 bars of signal strength, so I presume the radi...

Phone activation

Hello, I activated my sim and ported my phone number from bell I received a welcome text and everything seems to be working. I have got 2 text messages saying we are having difficulty with your switch to public mobile please fill out the sim and act...

URGENNNNNTTTTT PAS DE LIGNE

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New account sign up page froze

While i was attempting to open a new account, the sign up page froze at about step four. And now it won't recognize my email to go back in. Is there anyone at PM who could help?

Resolved! locked out of account

Help! Im locked out of my self serve account! Who do I contact!

Us calling

If i take canada and us calling in my plan do i need to get any different roaming plan while going to us.?

wrong email address

Hi!,I set up an account for my father on the 12th of August and he gave me the wrong spelling of his email address and he also didn't have his Bell account number to port his phone number. So I cant log into his account to make the changes. Is there ...

Resolved! Autopay subscriber account suspended & expired without permission. Cannot call or receive calls.

I am enrolled in Auto-pay with charges posted 11th of each month and my credit card charged normatively then the next day on the 12th of each month. Yesterday (August 13th, 0900hrs pacific time) I discovered that my phone will not permit me to place...

Resolved! Transfer my number to another company

I want to transfer my number to another company. I had a monthly plan with Public Mobile and after this expired I decided to move to another company. They asked me to transfer my number but it seems that something has happened and they cannot do it b...

Resolved! i have no service now? people cant call me,

people cant call me,i cant call,no service why? phone can not register on lelus? why i need help?you have problem public mobile?

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