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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! online call forwarding

I'm currently travelling overseas and trying to forward my number to another canadian number. I trired *21* but I get "Not registered on network" message. I tried to access phone->settings->call forwardings but I get "Failed to read data" message.Is ...

Moderator_Team: added wrong US roaming add-ons

I added wrong options. I only want to add 250mb data.

Cannot access my account

Hi, I've just registered and paid for a months contract on public mobile. When I logged in (with what I thought were the correct details) I was unable to. When I try to reset the password it doesn't recognise my email. i have recieved a welcome emai...

Help!!

I cannot get into my account. My credit card expired and I need to update it. It will not let me sign into my account! I have tried resetting my password 20+ times and will still not work

Data usage

Hi, How can we use the 1GB data promo ? I have 1GB data plan and whenever i use data it automatically deducts from my data plan so what if I want to use the 1GB promo data ?

Have data. No text or phone service

On my Note 5 I can use data but have no texting or calling even though I have unlimited US Canada when try using a phone it says I have no long distance add-ons I am in Penticton British Columbia could this be my APN settings

Resolved! Can't send txt messages

Hi All, I recently switched to an Iphone 6S, everything works fine except I can't send out txt msgs...I can call out...receive calls and receive txt msgs, but, I can't send out txt msgs...I keep getting a failed sent msg..can anybody help me solve th...

Activating SIM Card

I have been trying to activate SIM card for few days. The last button I need to press to move on to part 2 and confirm I understand the terms is floating in the body of “the terms”. When pressed it takes me to the terms page and won’t allow me to con...

Resolved! We're sorry, but you have been banned from using this site. Return to my original page

Hello!Did someone experience this problem?We're sorry, but you have been banned from using this site.I can access the community from my phone using WI-FI but not LTE. When I'm connected to LTE it's said we're sorry, but you have been banned from usin...

Resolved! Referral code

Where do I obtain the referral code if I want to refer a friend?

Resolved! security answer

why is my public mobile phone number invalid and i know the year that my dad was bornand public mobile saying it.s in correct why

Resolved! "Plan Expired"

Auto payment was properly established and is confirmed on "my plan and add-ons" page. Yet Account Status states Plan Expired. I have read how this is a glitch that hopefully Public will fix in the future. If service goes down I don't need Public. So...

Resolved! New expiry date On credit card but can’t change the date

I tried to pay my bill since it had been due, but I’ve got a new credit card with a new expiry date and I cannot access my account since I’ve been with public for a long while and they did not ask for my email. If it is possible if you can try to acc...

Resolved! $25 talk and text plan

Hi! I've always been on a plan that I built on my own, but with the recent changes, I noticed the $25 talk and text plan with the bonus 500MB data upon using auto pay. On top of currently using my own plan, I puchase the $30 1GB data add on every cou...

Resolved! How can I make sure I don't lose my LTE account?

Hi all. I signed up four years ago with the "old LTE" plan but I'm thinking of either switching providers or possibly switching to PM's "new 3G" plan. I want to make sure I don't lose my old LTE account. I auto-prepay every 90 days. What happens if I...

Resolved! Referral code location

Hi there, Can someone tell me where I can access my referral code please? Im new. Thanks

Resolved! une autre carte de crédit

comment recevoir les mêmes services avec une autre carte de crédit

Resolved! 4 digit pin 611 call

I do not have a pin set up so how does this work?

Activation.

I just activated my sim. It didnt give me the plan i paid for, and i cant text or recieve any calls. I paid for the 60 dollar unlimited plan with the us coverage. When i went to change it, it didnt work. Then, it took my payment out twice. How ...

Resolved! account closed

if I decide to closae account or go else were for another provider how do I do this to transfer # else were thanks I cant seam to add more time since my account is not working right forpass word resetfor account :

Resolved! Calling to US

My daughter and I are both PM subscribers. Neither of us texts. She has only province wide calling. She is at Disneyworld until next Thursday. I have the same plan but with a CAN-US add-on. Am I correct in assuming that if I call her, she will b...

Resolved! No selection for Visa Debit card's expiry year of 2025

My Visa Debit card's expiry year is 2025. But there is no this option on the list. Can you add?

Resolved! How do I get PM to carrier unlock my phone.

Hi I just moved to another carrier but when I instert their SIM card, it says my phone is carrier locked. How to I proceed to unlock it. I have an iPhone 6. Thanks

Resolved! Bonus Rewards Issue

It seems that there is a two tiered approach to paying in advance with AUTO-PAY. The two tiers feature a quantitative reward ($2 per month credit) and a memory add-on or top up on an escalating manner for all but two plans. Is there a specific reas...

Resolved! I have yet to receive my SIM

Hello, I paid for a SIM card and got notification it was sent out on Aug 4, 2019. I have been checking my box everyday but yet to receive this SIM card. There is no tracking or any other way to confirm location of this SIM. How can i go about getting...

Resolved! auto pay

Hi everybody,I registered for auto pay but public mobile charge me $15 instead of $13.Please send me a phone# or emai address to talk them for refund.thanks

400min usa 8.00 not done yet

I would like you to add usa long distance 400min for 8$ as promised a few weeks ago pls cfm this is done as you did not do it. THOMAS11 Tks

Resolved! email info

I for got my log in info for account but when I come to comunity it works fine for user name and password woks I asked to be emailed for my account 2 times nothing please help:

charged for the wrong plan

At my last autorenew Public mobile charged me for the 90 day plan on 2 accounts when I had changed to the 30 day plan.Any ideas on how I contact them to get a refund other than filing a dispute with my credit card company?

Are there plans to offer more roaming options?

Hi Public Mobile, The current roaming plans only supports US with 10-day durations. This seems very restrictive. Have you ever considered to support International roaming plans, or plans shorter than 10 days? Thanks,Jack

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