Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm with Virgin Mobile and it won't allow me to switch my phone number over (please take note that I already paid for this months bill). How do I port over my phone number? I really need to keep it, informing people that my number changed is way too ...
Hi, This would be my first bill and as I was seeing my credit card transaction history, I was shocked to see Public mobile charging 60.6 dollars instead of the 38 dollars. I am unable to find any connection to the 60 dollars. Nothing adds up. I am a...
Hello!On Sunday July 8, I was informed on a super promotion from Public Mobile by a super representative on Saint-Denis Street: 40$ (not 45$) for 4 GoI wanted to switch to Public Mobile but first I had to have my phone replaced (insurance). I was tol...
I didn't receive the $20 promo that's supposed to come with a new activation. What can be done?
cant do sim swap. i never registered for self serve and cant send my self access code since i cant activate my sim since losing my phone
Just got this: Switch to a monthly plan with our sister-brand, Koodo, and get 4GB of data on Canada's fastest 4G LTE network and unlimited CANADA-WIDE talk and text for ONLY $40 per month! Plus, you may be eligible for a $0 phone with the Koodo Tab! ...
Hi there, I paid for an add-on for texting, and when attempting to start texting, I've been receiving the messages stating that my current plan doesn't include texting. I'm just curious: long does it take before the add-on is active on the account?
I have used all the free calls, i dont want to go for add on. I tried changing plan with a same plan and gave effective immediately. But it did not change the plan though i have sufficient funds at account.
I am on a monthly 4G-2GB plan. While our home wifi was down for nearly a week this past week, I purchased 2 x 200Mb data top ups to tide me over until the wifi got back up, and i only used a small amount (4Mb or something like that) of the second pur...
Hi everyone,I’m in the U.S. and renewing my unlimited talk US roaming, but could not see as an option anymore. I mistakenly added 200 mins. US/Canada long distance for $8, when I tried to coonect to the US provider, it said no US roaming connection. ...
Hi.I missed my autopay today, so my account was suspended. I deposited money in my bank a couple hours later and the regular monthly amount was withdrawn by Public Mobile. Now, my account tells me I have $45 in available funds with no payment due a...
I have this plan This plan includes: -- 2GB at 4G LTE Speed- Unlimited International Text- Unlimited Provincial TalkHowever i cant call my wife. It says i can't make a long distance call. Funny note: My wife is seated next to me. I bought both sim c...
I've been with public mobile for 2 yrs. I have Iphone 6. This afternoon my stopped, as far as i know billing info hasn't changed and I am mid-cycle.
Hi there,This happened with by my dad and my husband and nothing has worked!! We have read through similar posts and tried everything!Both were on auto pay and received a text saying that payment did not go through. We logged into account online to m...
Hello, been a happy PM customer for a little under a year and my wifes been with them for 14-16 months In my area Telus has by far the best network. Overall there has been very few issues, generally PM Mod team is very quick at responding. For the pa...
I'm a new customer. I cancelled my Service with Rogers first. Then activated with PM. A PM rep helped me port my number. I can make outgoing calls, send text messages, the data is working. When trying to call my phone, it says the number is out of se...
I had tried many times of the password recovery procedure, but still can't receive the email for the password recovery
I have to admit that when I first came across Public Mobile in my search for a new provider I was skeptical. I was frustrated that I couldn’t just pick up the phone and ask some specific questions about porting my number. But the opportunity to get t...
If I decide to switch to public mobile, do they buy out the existing contract I am in with another provider? I know a few companies do this but am not sure about them.
I'm new in Canada and needed a phone number quick, so went with PM as they seemed cheap and cheerful, I went with a custom 90 day plan;Province wide calls,No text (regretting this now but it was an oversight on my part)9GB at 4G LTE$165 total for the...
quite off topic, but I cannot find an answer online. with regards to salmon, what happens to those that get to their spawning site, but cannot find a mate, do they still die, or do they leave alive to come back next year?
HI, We had a fido account, which was closed. We tried to port the number, and had partial sucess.Calls can be made, but not able to receive fido has REopened the account for 24hours so we can PORT the numberbut as we already did this, Public Mobile h...
Haven't used a prepaid plan in 20 years or so..... so if I am approaching my data/text/talk limit will I been notified before hand so that I am not "cut off" and be given time to adjust my add on accordingly?
Hello, I have been a long time telus customer and I was getting fed up with how my bill was never consistent. I joined public mobile yesterday, after reading good reviews, and I have to say it was so easy to start my account and port my cell number...
Hi there, I had an automatic credit card payment set up. Then after some problems, the credit card got charged and I also mailed in a check for the same amount. So I paid on both credit and check but did not get refund on credit card.. help?
I referred a friend to Public Mobile and told her to get a SIM card at Walmart. Walmart (North Vancouver Capilano Mall) mobile representative provided awesome customer service to my friend. He set up her new Public mobile account, ported mobile num...
For over a year I was using an Iphone 6 using Public Mobile. It worked great. I could email, text and make calls from inside a hockey rink, and got good coverage where I lived near Charlottetown, PEI. Over Xmas I bought a Samsung S7 online through...
Created an account. Paid for a month. Got a phone number. Card is in phone, phone displays card but it is not displaying signal or phone number. Other than test for IMEI I did not see any place to enter the IMEI? Could this be the problem? I have a d...
Only yesterday I was creating presentation and after worked with it all the day. But today I couldn't find my last slides that I hardly created. I didn't try to find powerpoint repair tool or something like. I don't have any spare time for this purpo...
My plan was activated on the 8th of July, however as I was not able to recevie any calls or texts, I checked the system and it has advised that my plan expired on the 7th of July. Customer service has advised for me to re enter the voucher at the pay...
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