FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 28828 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 40667 Views
  • 185 replies
  • 29 Bravos

Resolved! Plan change

Hi. I recently changed my plan to a 250MB data only plan for $20 because I'll be leaving for my vacation in a few days and I thought I could live without talk & text. However, I realized it's inconveninent and now I want to get talk & text. I tried t...

shinichi77 by • Good Citizen / Bon Citoyen
  • 885 Views
  • 3 replies
  • 0 Bravos

Calls going to voicemail

I got 02 lines for my family and 02 for friends. All 04 numbers are going to voicemail as soon as called. This is very critical that we could receive calls. Please help.

nahidul by • Good Citizen / Bon Citoyen
  • 1798 Views
  • 26 replies
  • 0 Bravos

Transferring a prepaid cell number

I switched to PM from a virgin mobile prepaid just over 24 hours ago and I can make calls, but not receive them. And no texting in or out. I had to put my sim card from virgin back in so that I receive texts and calls but my prepaid plan is set to ex...

hlmac688 by • Great Neighbour / Super Voisin
  • 417 Views
  • 1 replies
  • 0 Bravos

Resolved! Cant Login

Hi, I tried to login but don't remember my password. Also, the security question doesn't accept the answer I set up while registering for the online account. . Please help me reset my password. My registered . Please it's urgent. Get back asap Rafi

Rafi by • Great Neighbour / Super Voisin
  • 885 Views
  • 2 replies
  • 0 Bravos

Resolved! Payment not working

Using a master card gift card, tnought it would work? Can't we pay with master card gift or debit card? I wait 24h to make sure the card was activated...

eparlier by • Great Neighbour / Super Voisin
  • 1494 Views
  • 11 replies
  • 0 Bravos

Resolved! Cancel my account

Can I port my # out when my plan isn’t active ? It was done yesterday and I don’t wanna be with public mobile no more. Can someone help me out please 

Smart_chick by • Good Citizen / Bon Citoyen
  • 3229 Views
  • 18 replies
  • 0 Bravos

No service

My son has no service since Wednesday how do I get help ive tried messaging and putting a post on but no response. What a waste of my money and my son is heartbroken. Just want his service fixed!! Please help

Bonwight by • Good Citizen / Bon Citoyen
  • 3163 Views
  • 41 replies
  • 0 Bravos

I have 2 issues

Hello I have 2 issues below..  1) I cannot recieve calls or text but can make calls2) my account is locked

Rafi by • Great Neighbour / Super Voisin
  • 817 Views
  • 4 replies
  • 0 Bravos

Where my money went?

at the beginning i paid 105$ for a three months plans. then i realised i needed more data.2 weeks after  i changed my plan and paid 45$. now i need to  pay 45$ next month.i would like to know what happenned with my money? it seems lost in the systemt...

elektra by • Great Neighbour / Super Voisin
  • 585 Views
  • 3 replies
  • 0 Bravos

Resolved! Number not ported

Ported my number on Friday,said ported successfully,but not working,internet working just have no phone #. Phone is unlocked. Please help

Rennie by • Good Citizen / Bon Citoyen
  • 1952 Views
  • 15 replies
  • 0 Bravos

open port request@Moderator_team

Virgin mobile is still telling me there is an open port request and they cant close my account until it is closed

cswanson by • Great Neighbour / Super Voisin
  • 394 Views
  • 1 replies
  • 0 Bravos

Plan did not renew?

So I just signed up with Public Mobile. When I signed up the lady set me up for auto pay. I thought this would be great cause I wouldn’t have to worry about anything it would just automatically come out every month on the 20th.. but the 20th came aro...

Brittoates by • Good Citizen / Bon Citoyen
  • 1875 Views
  • 13 replies
  • 0 Bravos

Resolved! Phone not recognizing SIM card

Hi There - I've sent the moderator team a message, but thought I would put this out there for some feedback. New account with public mobile, using a phone that was originally a Koodo phone, but unlocked and used with Rogers. Registered public mobile ...

darcebunn by • Good Citizen / Bon Citoyen
  • 3137 Views
  • 21 replies
  • 0 Bravos

My ported number from PC mobile doesn't work

I ported my number from PC mobile  several days ago. All I can do is make phone calls out. Phone calls in and texts don't seem to work.  I've left three private messages for moderators and it's been several days.  How can I get a prompt response from...

annaberl by • Good Citizen / Bon Citoyen
  • 909 Views
  • 3 replies
  • 0 Bravos

My ported number from PC mobile doesn't work

I ported my number from PC mobile  several days ago. All I can do is make phone calls out. Phone calls in and texts don't seem to work.  I've left three private messages for moderators and it's been several days.  How can I get a prompt response from...

annaberl by • Good Citizen / Bon Citoyen
  • 1349 Views
  • 7 replies
  • 0 Bravos

Resolved! Koodo calls

I keep getting calls from Koodo representatives saying that public mobile was bought out by Koodo and public mobile will be going out of business is this true? 

Sabina13 by • Great Neighbour / Super Voisin
  • 2727 Views
  • 13 replies
  • 0 Bravos

Add ons

If I am in Barbados can I make a call with PM if I buy the long distance add on or not, we go away for a month every winter I know other carriers have travel packages just curious if PM does 

Willaug56 by • Great Citizen / Super Citoyen
  • 1540 Views
  • 12 replies
  • 0 Bravos

Resolved! Switched to PM still not getting any phone calls!

Hey if anyone could help that would be great! I switched from chatter 3 days ago and still i am not receiving  any phone calls it is going to my chatter account still! Also not able to get texts from some numbers . I have sent private messages twice ...

Red741 by • Great Neighbour / Super Voisin
  • 914 Views
  • 3 replies
  • 0 Bravos

Public Mobile locked Sim card

Hey, @CS_Agent I have a locked sim card and I need some help getting the PUK code to get it unlocked. I private messaged you guys yesterday about some of the things you guys needed. I hope this can be resolved quickly as I'm going on a trip soon and ...

brettster99 by • Deputy Mayor / Adjoint au Maire
  • 600 Views
  • 3 replies
  • 0 Bravos

Resolved! When does usage reset

My plan was to renew overnight and I had tons of data left, because I'm not used of my new 4.5 Gb plan yet , so I was trying to use it up by streaming until midnight. When I was in my self serve today I see there is already significant data usage thi...

jp2 by • Deputy Mayor / Adjoint au Maire
  • 2343 Views
  • 8 replies
  • 0 Bravos

background apps and task killers

So there are a plethora of task killer apps, that shut down apps running in the background, with promises of speeding up the phone and improving battery life. But then there are many articles online that explain why they do more harm than good; essen...

sahands by • Great Citizen / Super Citoyen
  • 1150 Views
  • 4 replies
  • 0 Bravos

Unable to buy add-on

Hi,I am trying to purchase the us roaming and data add-on. I click the buy not button and nothing happens. It also says my plan is expired, but I am on auto pay and also have available balance. Can someone help me out. I am on my way to the us now.

bmusson by • Good Citizen / Bon Citoyen
  • 916 Views
  • 5 replies
  • 0 Bravos

Mobile Webpage to act as a reminder APP

Hiya if this not allow then please go ahead and remove admins. I made this page to keep track of my account and top up via recharge.com. Not actually an APP but a shortcut... Open https://robingosse.ca/pm/ in your browser and the open options menu an...

Resolved! Numbers not ported

It has now been more than 36 hours since we opened an account with PM and our numbers are still not ported over from Rogers although on their end our account is closed.  I sent a Private Message to the moderators with all the suggested information mo...

robylara by • Great Neighbour / Super Voisin
  • 941 Views
  • 3 replies
  • 0 Bravos
Labels
Copyright © 2025 Khoros, LLC
Need Help? Let's chat.