Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Where can I see the name for top25%?

I can see the name for top 1% and 5%,but where can I see the name for top25%?

@Oracle_Team tag suggestion.

Why is there no oracle tag? There are countless times I am looking at personal information that needs to be removed. Or a help post in the lounge, 6 hours after its been posted. Just as you can tag moderator_team to weigh in officially and anyone fro...

Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

I need help with my phone puk code is required please contact me Email address removed by computergeek541 for reasons of customer privacy

trouble porting number from Bell

Hi, I just activated my Public Mobile SIM card. My phone can receive and send text messages and make phone calls. But my old phone and SIM card still receive incoming calls. I guess Bell didn't port the number over properly.

Resolved! SIM card not received after 2 weeks

I ordered a new SIM card two weeks ago. But i still do not receive it. How long does it take deliever a SIM card ?

Resolved! Can't make phone calls anymore!

Hi,I've had this plan for a couple of months now and use auto pay. So far I'm really happy with it.BUT I tried to make a phone call just now and I keep hearing that calls are not included in my plan. I know for sure that it is what I pay for and unti...

Sim card not working

Please send me a working sim card. Until I receave a working sim card I will not top up my account. It's been broken since jan22 and no one has fixed my problem. I need a new free sim. It's not my fault it's not working. Put another sim in my phone a...

Resolved! Suggestion for Account Page

I would like to suggest that PM add some useful information to the account page. On my other cell phone plans, I was able to see when my usage occured. That was helpful to me to determine if I was overusing my data on certain days, making too many ca...

Resolved! Re: System maintenance - on February 9 2019, 22:00 ET – February 10 2019, 08:00 ET

Please help me..I tried three times to activate my sim, account and payment...the pay part went through without a balance, I can see in my bank account, but every time I get to the end of the payment, or filling in my info, I get a server error or ge...

Many thanks to Moderator Team

Thanks to Syed for helping convert my add-on to what I needed while travelling. I posted yesterday that I had incorrectly purchased 200 minutes instead of US Roaming. Syed converted my minutes to roaming. I love the service at PM. Thanks for taking c...

Changed plan... Lost rewards. Help?

So I recently changed my plan from a$120(90 day) plan to $50(30 day) I used to have reward and loyalty rewards that would reduce it to $99 from $120 now my rewards are gone/restarted. Now that my the plan will change on my next renewal (March 7) It's...

Resolved! Invalid Sim Card. I made a mistake

Hi I bought two sim cards today. One for me one for my wife I used Sim #1 to create my account. And I thought I could add Sim # 2 in the same account so I went to "plan and add-ons" and "Change sim Card" and punched in Sim #2 to add my wife's number...

Resolved! Are these plans tax-included?

https://www.publicmobile.ca/en/on/plans/30for500MB-3Gspeed Example, is it $30/month tax included or $35/month with tax included?

Resolved! Error with plan

My long distance suddenly stopped working and so I go to check out my plan details and Everytime I click on it, it saysOh no!It looks like something went wrong, but don't panicLog out and then log back in again to continue And it just keeps doing thi...

Made payment- phone still is suspended

My payment was due today. Got disconnected this morning, made a payment around 6:30 (2.5 hours ago) and it still isn’t active again. WHY

Resolved! Can I reclaim my number by activating a new sim card once the 90days is passed / account suspended?

Hey I failed to renew my plan within the 90days. Can I reclaim my number by activating a new sim card once the 90days is passed / account suspended?

Resolved! Transferring my number to another company

I just start a transfert to another cell phone company but my auto pay passed the same day.What happen with the money paid for 1 month service that is actually transferring to another company?

Resolved! I switch to public mobile from fido and ported my old number but got new number

I have switched to public mobile yesterday at night and chosen to port my old number. However, when I inserted the new number, I found that its a new number and its not even with public mobile but rather freedom?! I can see that my old number has bee...

Resolved! Switching from Freedom Mobile to Public Mobile with the same number

Hello everyone. I just received my new Public Mobie SIM card. I was wondering what are the steps to take in order to keep the same phone-number that I have right now with Freedom Mobile while switching to Public Mobile. Thank you in advance for your ...

Resolved! Charged twice

I was charged twice, once after it said the payment didn’t go through, so I put the 30 dollars on, not realizing it had charged me already. What can I do to possibly get that back?

Paying for LTE but getting no LTE only 3G

My mom plan is the same as the entire family but for some reason her phones are only getting 3G. I tried to change phones and turn LTE on but nothing happens. The data is stuck to 3G.

Cannot access account online!

Hello, I have gone through the process of authentication, replied to a MOD through the email they sent, and still have heard nothing about making a new password so that I can access my account. It has been a week or so since authenticating. How long...

Resolved! travelling to D.R.

does anyone know if there is an add on plan that will work in Dominican Republic?

Resolved! Reactivate Account

After spending far too much time trying to figure out how to just post a question asking for help, here I am. I hope the admins will consider adding a Post button the main Community landing page to make that easier, but I digress. My public mobile ac...

porting to public mobile

i recieved a message of successfull completion on my phone after porting my number. However, i cannot make any calls neither can i recieve it even the helpline doesnot work. data is active please help my old sim does not work and i am cluelessto what...

Removing a tag in community?

How do I remove this tag ? It's not my post but its my tag. https://productioncommunity.publicmobile.ca/t5/tag/hh/tg-p/board-id/Rewards which is from here https://productioncommunity.publicmobile.ca/t5/Rewards/why-i-can-not-get-the-friend-reward/m-p/...

Problems activating - invalid SIM

I was setting up my daughter's new account the other night, but as the activation was processing, the website went into maintenance mode. It appears that the phone number has been transferred from Telus, but she gets no service with the new PM SIM i...

Resolved! i lost 4 refer a friend rewards please help

all my referals are current and good ive contacted all 4

Locked out

I’ve spent 2 days trying to get a solution to my problem.

Resolved! $ 30 plan + 500 MB bonus

Hi, I am with Public Mobile since a while now. My plan is the $30 30-days. Today I read that the same plan offers + 500 MB with AutoPay. Since I did not have this bonus (+500 MB) because I activated this plan befor this offer (3-4 months ago), I woul...