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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1474 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3295 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32018 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43834 Views
  • 182 replies
  • 30 Bravos

calling the US

Hi I am new to public moblie i wanted to find out if you can call from the US on the $50 plan or if its just calling to the US from canada. Thanks

KJM by Good Citizen / Bon Citoyen
  • 740 Views
  • 4 replies
  • 0 Bravos

Resolved! sim card

Hi i tried to switch over my sim card to a new phone and it said that the iphone needs to be unlocked by my carrier. what do i need to do?

Comp stopped during activation

I already have 2 lines with PM. Both lines the numbers were ported from Telus and porting went okay. Today I was porting the third line from Telus and on the last step I received this message " Ooops don't panic"..........  and computer is freeze. So...

domptg by Great Citizen / Super Citoyen
  • 1397 Views
  • 12 replies
  • 0 Bravos

Incoming calls not working

data good, text good, outgoing calls good no incoming calls sent messages to Moderator Team no reponse what do i do now

Buddy123 by Great Neighbour / Super Voisin
  • 773 Views
  • 3 replies
  • 0 Bravos

Vanishing Posts?

This isn't the first time I have noticed this. I just finished typing out a lengthy (and helpful as it almost instantly got two bravos) post and when I noticed a typo I fixed it. I went back to the post and it was gone. The Bravos also vanished. Ther...

Psygineer by Deputy Mayor / Adjoint au Maire
  • 1156 Views
  • 8 replies
  • 0 Bravos

Auto debit is active,but account suspended

Hello, My auto debit is active, credit card has sufficient balance still account is suspended. I have tried suspending and reactivating my service yet it remains suspended. Please help asap. Thanks. 

djay78 by Great Neighbour / Super Voisin
  • 705 Views
  • 2 replies
  • 0 Bravos

Resolved! Reactivate my account please

Hi there, public mobile was unable to use auto pay to renew my account because I have a new card. I updated my card and made the payment (which has been taken from my bank account) however my account is still deactivated. Please reactivate ASAP as I ...

Amyholland by Good Citizen / Bon Citoyen
  • 2368 Views
  • 13 replies
  • 0 Bravos

Resolved! question about add on

I saw an add on "200 min US and Canada Long Distance" Does this 200 mins including canada wide minutes or only long distance?

missorange by Town Hero / Héro de la Ville
  • 652 Views
  • 2 replies
  • 0 Bravos

Cannot login to self serve

Hi there! A little bit ago I purchased the public mobile sim card and waited for it to arrive in mail. Once I did I was able to connect service by porting my previous pre paid number to my public mobile account.I believe something weird happened with...

LeTV Le Pro 3

Alright guys, So I own a Letv LeEco Le Pro 3, as seen here:https://www.youtube.com/watch?v=vfTIx-DWcmo Its designed & manufactured for the chinese market, anyways it has worked flawlessly with every other canadian carrier I have had, its a great phon...

JoshuaVP by Great Neighbour / Super Voisin
  • 1186 Views
  • 6 replies
  • 0 Bravos

Switch current sim card to new phone

Have a quick question, I currently have a phone with the public mobile sim card. If I bought another phone to replace this one I currently have, is there anything I would have to do to switch the sim card to the new phone, or would it just switch ove...

Gibson by Good Citizen / Bon Citoyen
  • 4133 Views
  • 6 replies
  • 0 Bravos

Resolved! auto-pay isn't accepting Mastercard

Hi,I can't set up auto-pay using a mastercard.The name and address I enter matches what mastercard has on fileI get the error message'unable to process transaction. sorry, we are unable to verify your credit card information, so this purchase could n...

aztec by Good Citizen / Bon Citoyen
  • 2815 Views
  • 13 replies
  • 0 Bravos

No Call Waiting! Solved

Dial #67# to turn off Call Forwarding and Dial *43#to turn the Call Waiting service On Samsung J3-6. No Call Waiting - Samsung J3-6 

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apt514 by Great Neighbour / Super Voisin
  • 1307 Views
  • 4 replies
  • 0 Bravos

Payment issue

Hello, I changed to a cheaper plan for the month and Public just charged me again twice, and now I have tripple the monthly charge for my plan. It says my plan's next payment is in Jan, and I do not have any credit for the extra charges.

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hfeng084 by Great Neighbour / Super Voisin
  • 784 Views
  • 3 replies
  • 0 Bravos

$10 savings for 6 months

Hey guys, So I just signed up on Saturday and just seen under Plans this morning the $10 savings for 6 months.  I'm set up on Auto Pay and am wondering if the $10 savings is automatic if you're signed up for a plan already that exceeds the $30?Thanks...

CellAid by Great Citizen / Super Citoyen
  • 1079 Views
  • 7 replies
  • 0 Bravos

My plan not working

Good morning, I topped up my plan a couple days ago and I am unable to make calls even though it's showing my statis as active. This is very frustrating especially when you cannot call and speak to someone. How do I resolve this? I'm losing money and...

Glenunited by Great Neighbour / Super Voisin
  • 1122 Views
  • 9 replies
  • 0 Bravos

Resolved! Unlocked Phone Asking for Unlocked Code

Hi everyone, noob here, Last night I took advantage of the free month and sim activation at London Drugs. My unlocked phone asked for unlock code. The phone in question is an  Unlocked S5 purchased through best buy 8 months ago. The phone was used wi...

mike7095sk by Good Citizen / Bon Citoyen
  • 7332 Views
  • 19 replies
  • 0 Bravos

Resolved! what happens when you reach your data limit?

Hi everyone, I was hoping someone could help. Just got a PM account for my son and I am wondering what will happen if he goes over his allotted data usuage under the plan? Will the data turn off or will we be charged for use over the amount?thanks, 

ilonah by Great Neighbour / Super Voisin
  • 10464 Views
  • 5 replies
  • 3 Bravos

WOW Mobile @ Sherway

Hello all, Excited to be part of the PM community! Bought a sim and vouchers at WOW Mobile at Sherway Gardens yesterday. The rep was pretty friendly, although he was pushing Koodo a fair bit. I'd already done all my research beforehand, however, and ...

kistarla by Good Citizen / Bon Citoyen
  • 1322 Views
  • 5 replies
  • 7 Bravos

Resolved! out of minutes

I am on the 50 min/30 days plan and of auto-pay. I just added 10.- om my plan, assuming it would reset to have have 50 min, 30 days on my account again. That's not what happened.What are my options?Swiss

swiss32 by Good Citizen / Bon Citoyen
  • 1183 Views
  • 4 replies
  • 0 Bravos

récompense non reçu

bonjour;j'ai refere une ami la semaine derniere et on a pas recu les 25 dollars promis pour chacun de nous!!! elle a été activée en magasin. ou est le probleme svpmerci

newlife by Great Neighbour / Super Voisin
  • 448 Views
  • 2 replies
  • 0 Bravos

LOTS OF PROMOTIONS FOR ALL...

As the title says..lots of promotions..good deals..but each are different..READ the terms and conditions before you choose..help is here if needed but most problems are due to not fully reading and understanding the terms...merry xmas

Carld123 by Deputy Mayor / Adjoint au Maire
  • 1561 Views
  • 14 replies
  • 5 Bravos

Cant connect to wifi

Hello there,I cant connect to wifi no matter where I am. Can I please get some guidance and direction? It's been over 24hrs. Internet will only work if I use my dataThanks , Tara

Taraotoole11 by Great Neighbour / Super Voisin
  • 1930 Views
  • 10 replies
  • 0 Bravos

Enhanced 4G LTE Mode

My Blu Vivo XI+ has enhanced 4G LTE mode. Should I have it on? Does it improve service on PM?

tehowennathe by Model Citizen / Citoyen Modèle
  • 3029 Views
  • 7 replies
  • 0 Bravos

Resolved! New & No Service

 I signed up & my account was activated last night. I am transferring from another provider and included my previous acct # & Tel #. I put in my SIM card and I do not have service. The message is that my sim card is invalid and that my phone is locke...

Cwelsh by Great Neighbour / Super Voisin
  • 1733 Views
  • 6 replies
  • 0 Bravos
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