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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2269 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3859 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34272 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45943 Views
  • 182 replies
  • 30 Bravos

Cannot access account online!

Hello,  I have gone through the process of authentication, replied to a MOD through the email they sent, and still have heard nothing about making a new password so that I can access my account. It has been a week or so since authenticating. How long...

Pocky by Great Neighbour / Super Voisin
  • 1045 Views
  • 6 replies
  • 0 Bravos

Resolved! travelling to D.R.

does anyone know if there is an add on plan that will work in Dominican Republic?

chantale by Great Neighbour / Super Voisin
  • 2224 Views
  • 8 replies
  • 0 Bravos

Resolved! Reactivate Account

After spending far too much time trying to figure out how to just post a question asking for help, here I am. I hope the admins will consider adding a Post button the main Community landing page to make that easier, but I digress. My public mobile ac...

kKJHSlhF by Good Citizen / Bon Citoyen
  • 5451 Views
  • 10 replies
  • 0 Bravos

porting to public mobile

i recieved a message of successfull completion on my phone after porting my number. However, i cannot make any calls neither can i recieve it even the helpline doesnot work. data is active please help my old sim does not work and i am cluelessto what...

OCONNOR by Good Citizen / Bon Citoyen
  • 1574 Views
  • 12 replies
  • 0 Bravos

Removing a tag in community?

How do I remove this tag ? It's not my post but its my tag. https://productioncommunity.publicmobile.ca/t5/tag/hh/tg-p/board-id/Rewards which is from here https://productioncommunity.publicmobile.ca/t5/Rewards/why-i-can-not-get-the-friend-reward/m-p/...

RobertQc by Mayor / Maire
  • 1128 Views
  • 8 replies
  • 0 Bravos

Problems activating - invalid SIM

I was setting up my daughter's new account the other night, but as the activation was processing, the website went into maintenance mode.  It appears that the phone number has been transferred from Telus, but she gets no service with the new PM SIM i...

andydehoog by Great Neighbour / Super Voisin
  • 1060 Views
  • 6 replies
  • 0 Bravos

Locked out

I’ve spent 2 days trying to get a solution to my problem.

Yanaana by Great Neighbour / Super Voisin
  • 1026 Views
  • 5 replies
  • 0 Bravos

Resolved! $ 30 plan + 500 MB bonus

Hi, I am with Public Mobile since a while now. My plan is the $30 30-days. Today I read that the same plan offers + 500 MB with AutoPay. Since I did not have this bonus (+500 MB) because I activated this plan befor this offer (3-4 months ago), I woul...

fabiociceri by Great Neighbour / Super Voisin
  • 1419 Views
  • 5 replies
  • 0 Bravos

compte

Ne trouve plus mon compte pour payer mon forfait

mino2525 by Great Neighbour / Super Voisin
  • 776 Views
  • 5 replies
  • 0 Bravos

Resolved! Cannot access account

Hi there, It seems that I cannot recall my password, and am now locked out of my account. When I answer the security question to retrieve the password via email, I get an error message. Is there any way for me to access my account? Thanks for your he...

gcollingwood by Great Neighbour / Super Voisin
  • 888 Views
  • 3 replies
  • 0 Bravos

Can you Use a Prepaid Visa to Open an Account with Public Mobile?

Hi ther, my friend is going through an extremely difficult time at the moment and is almost homeless. His credit is bad and he has a maxed out credit card. Is he register a SIM card for his phone and add funds to the card monthly to keep it going? th...

Corwin by Good Citizen / Bon Citoyen
  • 831 Views
  • 4 replies
  • 0 Bravos

Resolved! Do add on cancel what you have on your plan?

so I have a $10 plan, 50 talk/50 text.  Used 1 minute of the talk plan, purchased a 200 minute add on but my account only says 200 minutes.  Did I lose the 50 minutes from the original plan?  And next month when my plan renews if I still have 100 min...

tracy1971 by Good Citizen / Bon Citoyen
  • 2064 Views
  • 13 replies
  • 0 Bravos

How can I have 3 different billing dates ??

Have no data , I am on auto pay for 1st of month , public mobile messages me , my billing date is 15 th of the month , I go on my phone and my billing date is the 4th , solution ???????

BJP50 by Good Citizen / Bon Citoyen
  • 1676 Views
  • 9 replies
  • 0 Bravos

Resolved! How do I pay now instead of autopay tonight?

Hi guys, Very confused about this process. I've been using autopay for years and it never bothered me as it worked just fine. However as I am running out of data, I only have 30mb to use today (today is also my last day before my plan renews), I woul...

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cyhoiii by Good Citizen / Bon Citoyen
  • 1640 Views
  • 8 replies
  • 0 Bravos

Resolved! Long distance charge message when I call a local number

I am new to PM. I am located in Toronto. I am using the $30 plan with canada wide calling.When I call a 437 number, which is local, they have a message saying that I may be charged for long distance.Why is that? What can i do to fix this?

Resolved! Toll free numbers on Canada unlimited talk

Hello!I am trying to not incurr charges and don't quite understand whether I will be charged with 1-8XX numbers especially when I have to call the Canadian government. What I tried to do was find the origin and I do find some of these numbers are bas...

cindy545 by Great Neighbour / Super Voisin
  • 1795 Views
  • 8 replies
  • 0 Bravos

more money taken out of my bank

Just topped up my accont for my plan today, $43.00 was suppose to come off my CC  but instead $48.59 was taken out, my sister had the same problem last month they took almost double out of her CC.  

Resolved! LTE

Good morning PM, I was told that if i have a 3gplan it wouls be a litle faster if i disable LTE on my phone,  anyone know how i can do that,   my phone is a Moto G3

denis2 by Model Citizen / Citoyen Modèle
  • 1136 Views
  • 4 replies
  • 1 Bravos

Locked out of my account

I was on autopay but payment didn't go through this month for some reason, now I am locked out of my accound as I forgot my password.

user6676 by Great Neighbour / Super Voisin
  • 904 Views
  • 4 replies
  • 0 Bravos

Resolved! Hi public mobile

Could you please setup my monthly due day today. I run out my text.

xhwa by Great Neighbour / Super Voisin
  • 1060 Views
  • 4 replies
  • 0 Bravos

Payment voucher rejected

Hi. I bought a payment voucher and it has been rejected by the system with the message, "Unfortunately, Voucher  could not be added. Please verify the Voucher and try again." I tried to enter the voucher through calling public mobile with the same re...

robo_pope by Great Neighbour / Super Voisin
  • 1137 Views
  • 5 replies
  • 0 Bravos

Resolved! Inept Responder

Can someone please tell me how to reply to people's statements or questions on here? lol, Every time I notice someone else replying it contains the person's user name and the original message being replied to but no matter how I try it just doesn't h...

sprocket by Good Citizen / Bon Citoyen
  • 2319 Views
  • 10 replies
  • 0 Bravos

Possible new Customer

So I am looking to sign up with Public Mobile.  Just wondering how you find the reception and the service with Public Mobile.  I understand it is all online but how does that work and what are the big drawbacks.  Also, how do the referrals work?

Rekarp16 by Great Neighbour / Super Voisin
  • 1907 Views
  • 12 replies
  • 0 Bravos

Resolved! Double Payment Because of SIM Card Activation Issue

Hello, I recently signed up for public mobile taking advantage of the free SIM deal on Feb. 2nd instore at London drugs. Went through the full process setting up the account and autopay for a SIM card, but received a generic error after the last step...

WestCoastMatt by Great Neighbour / Super Voisin
  • 999 Views
  • 3 replies
  • 0 Bravos

Refferal

I should get 10 for refferal rigjt?

jaysonnuera by Good Citizen / Bon Citoyen
  • 703 Views
  • 2 replies
  • 0 Bravos

US roaming carrier

What carrier do you switch to while in the US, and can you bundle the $20 talk, text and data plan with the 1GB data plan? 

BoboDultmica by Good Citizen / Bon Citoyen
  • 1257 Views
  • 8 replies
  • 0 Bravos

Resolved! Please Help

I signed up for auto pay soon as I did my account now my number is cut off I tried to manually pay on your website and it gives me an error message phone number 506-xxx-xxxx EDIT: number edited by NDesai

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