Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Arg...I've previously set up two phones on Public, and it went well, no issues. However, the latest phone (my daughters) turned out to be a lousy phone, so we want to switch her to an iPhone 5s I have. I've plugged in the SIM (taken from previous pho...
Changing provinces. How long does it take for number change to take effect, and do i have to wait for a new SIM card first?
Paid for new plan but still number hasn't been changed over to new phone after 3 days
Hey all,Having some issues with my phone that I set up last week. I switched my provider from Bell Canada to Public Mobile. I have access to calling others, receiving and sending text messages but people can't call my phone. Is there anything I can d...
how can I change the plan I have 15 on my account This place is a joke they do not want to talk to their customer
Hello, I would like to know if the Palm Phone PVG100 is compatible with Public Mobile? It does not seem to be listed under the compatibility checker tool
I'm trying to renew my monthly cycle so I can reset my data. I have the money in my account but can't find anywhere to reset it!
Cellular data is not working with my iphone 6. Phone and message is working fine. I searched the message board and tried changing apn settings, taking out sim card, resetting phone, etc. I think I may need a moderator to help with the issue.
I need help transfering my existing number from kodoo to public mobile
Since joining with PM, sometimes email content doesn't load from my phone (most often when I'm out of the house), calls drop and internet functionality is unavailable or spotty. For example I ask siri to call one of my contacts and then it doesn't wo...
Need a moderator to please contact me.Thanks!
I’ve messaged the moderators 5 times in the past 2 days and nothing. How on earth do you reach them?? My plan wouldn’t activate and then finally did but now I can’t make or receive calls and have no data! (Yes I’ve tried all the tricks) This is terr...
Hi, a pervert has infiltrated my phone - when I browse he repeats everything in distorted form, I can overhear him through the window daily. Please help! I have an iphone 4.
Hi,Transferred 2 numbers from koodo to the same account by accident. When I did this I lost the first number I transferred and want it back for my phone. Please help.
Report your recent moderator_team wait times by replying to this thread. Please only post info similar to the format below, and please no ranting(will be removed) This might help guesstimate current wait times. Message sent: 08-13-2019 04:32 PMFi...
I recently stopped getting any service from public mobile, I thought maybe it was my phone, but then took my sim card out and put it in a friends phone and they had no service either. The top shows full service to public mobile, but can't send or ...
Hello,My Iphone is 7.Unfortunetly i have not access to APN setting so i don’t have data. Public mobile has not customer service. I really confused how to solve the problem.
I cant find the Motorola One on the compatability checker and have found conflicting information on what frequency bands it actualy uses.Has anyone had any success using one on PM? I havent bought it yet.
I was recently in the US and bought unlimited calling and texting in the US and Canada and data roaming add-on. The data and texting services were fine but the calling services was terrible. Whether calling a number in Canada or the U.S., the call w...
I was recently in the US and bought unlimited calling and texting in the US and Canada and data roaming add-on. The data and texting services were fine but the calling services was terrible. Whether calling a number in Canada or the U.S., the call w...
I have added 50 $ to my credit in order to renew my plan , which is valid until 28/8/2019 . But how i can make sure that my plan is renewed ??
I would like to thank Mod Andu and all of the tech people who helped me. It was a very simple fix for my problem with dropped calls not receiving calls and breaking up while talking on my phone. However, I had no idea how to fix so Thank you very m...
I am looking at getting your $50/8GB plan. This is for my cottage and I need to know what band it uses for 3G data and what speed will it be. I currently need a cell booster (Bands 5 and 17) for present operation. Also what LTE bands does it support....
Let's say I bought a new PM SIM at Walmart, say. How would I activate it with the account I currently have? There doesn't seem to be a process for activating a SIM that doesn't also involve creating a new account. Maybe I'm missing something...
Hello my account has been wrongly disabled , does anyone out there know who I can talk to about getting my account back to active, I can’t login or call anyone and I have no idea how to find a moderator user name to send a private msg. Any help would...
Hi my account is set to lost mode after I lost my phone, I changed my sim but it's still set to lost mode. Can a forum moderator please remove it from lost mode to active. My phone number is xxxAnd my email is xxx Edit by. Mimmo
Hi I used to be your client 3 days but was charged twice.. I would like to get my money back. Thank
I've noticed since the last week data and receiving texts isn't working. I've tried everything from checking my APN info. Turning off data and turning it back on and restarting. Taking out SIM and putting it back in. No luck so far. Ive been with you...
If someone working at another provider is trying to port a Public Mobile number out, without direct authorization from the PM user can it still be done? If someone at this provider with our private information/ID calls a backdoor number at Public Mo...
