Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I just transitioned from Bell mobility after being there for 8 years. I used to get spam calls once every week or so. I've been on Public nw for less than a week, and I'm getting several per day. I don't know how much control the provider has over in...
I have having problem with my datano internet connection, phone call works finehappened a week ago as well?? service came back laterit is happening againwhat is going on?
First time in the community. Thank you in advance. Hope that you understand my question about usage history : It showed outgoing text date, time and an destination (just 4 digits shown but not known to where). No duration, data usage, type... and no ...
I've been unable to send picture messages since I switched to Public Mobile nearly a year ago. My plan has data allocated and my phone has data enabled. I also believe I have the correct APN settings set. The weird thing is, everything else works, te...
Hi. Some how my email got linked to my daughters account and mine. I no longer can access my self service options only hers. Does anyone know a way that I could unbind my email address from her profile so I am able to access mine? Thank you very ...
Hello. My 120 day prepayment came up for renewal but I have a new credit card expiry date. I tried to replace the old card with the new one with an updated expiry date, but I keep getting an error message that the card cannot be authorized. The b...
I have selected autoPay on my plan but this first month I only have 250MB even though i am supposed to have 250 more MB because I am on AutoPay. Does it now work for the first month to have the extra 250MB or how do i see if i get that?
I have purchased a number from Public mobile shop since december 2019 i didn't get chance to recharge it again, I am trying to enter my number in self-service.publicmobile to recharge online its not accepting the number by saying that its already act...
I'm trying to upgrade my plan, but when I click on the plan tab, it either asks me to log out and log in again, or does bring me to the page, but there is nothing there. What should I do?
I had to change my credit card number recently and forgot to update it in my account. Now that it's updated and I've already submitted the payment that's due, my plan disappeared and I can't make any calls - please help! It's still not working and th...
I will be out of country for three months. Can I suspend my service for three months? To keep my account, how much do I have to pay each month? Becasue I still have some Data and talking minutes in my account which won't be expired.
Hi,Let's say I sign up for a $25/month plan then I leave the country for 3 months and don't use my PM sim card to make/receive calls. What will happen to my plan?do I need to keep it 'active' somehow so I don't lose the service?and if so, how would I...
My plan has run out prior to it’s expiry date . I am trying to add my balance (52$) to my plan so it can renew today instead of the 17th. I need my phone for work , I am a home care psw
HiI have this add-on, 400min INTL Long Distance but I am unable to call Singapore when I dial 65(country code) and followed by the number, I get the message `8UV1 as the call cannot be completed` would appreciate any assistance on this matter.Thank...
Hello fellow customers! I tried to find a forum based on secret tips that only long-time customers of Public Mobile know about, and couldn’t find one. So, I wanted to ask: what are your absolute best tips, sweet tricks, and amazing secrets about Publ...
Hi everyone, I’m using the $25 plan which included unlimited canada-wide call. I was trying to call to a number in Toronto as I live in Laval, Quebec and it said I might get charged because of long distance call. I don’t understand why when it said o...
Has anyone had people actually say that Publics prices are so low it seems kinda scammy? I have had this 3 times this past month now, where potential new customers don't even believe that Public is real and it is difficult to get past it, they immed...
Bit of a weird glitch, as the title states: can't seem to receive text messages or calls.Outgoing calls and texts are good and data works too. Been with PM for a couple of months now without issue so don't think it's a question of phone compatibility...
a lady called me to tell me it failed because i had the wrong account. I did not have my paperwork at the time. I have it now. Can I change this number myself?
My phone was working fine. I was a new customer about 2 weeks ago. I was using my phone this morning and then all of sudden nothing was working. I think it's the SIM card. I tried taking it out and back in again and restarting my phone. Still won't w...
I just ported my number from TELUS to PMWhile text messaging works fine as well as my apps I cannot make or receive voice callsThe Pixel 3 uses a micro sim card and the PM sim card I purchased at London Drugs ismuch too large for the phone.Any help w...
