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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

$15./Month plan and cannot text at all?

Plan includes UL international text and texting has stopped working. We can make outgoign call as per the plan however textng has stopped - incoming and out going. We get 250mb of data but we are aware that it has ran out until reneweal. Why won't ...

Multiple plans

I have 2 plans. They used to be in the account drop down. Now I only see one. Where's the other one? Thanks for your help.

Cannot do Outgoing calls and sms with $15 plan

I am not able to make any outgoing calls and smsit says "you don't have activeto long distance call and this call is not covered in your plan. Dial *611 to get this add on" For sms, I can send the sms but those are not being delivered to others. I do...

Where is the public mobile store in Montreal,I want renewal my payment but not possible online

Please from yesterday I can not call and use my phone...I try renewalonline but not possible...I just received new credit cardv and when I try to change to do my payment ..FAILEDCan someone help me please,Thank you

Upgraded my plan from 3G to LTE - my phone isn't changing over

LTE is available in my city and I have tried rebooting my phone as well as removing and re-inserting my SIM card. I went from a $25 plan to a $67 plan so that I will have LTE while I travel this month. After 2 days, my network hasn't changed over. H...

Error processing credit card

I just went to pay for my plan and it took a really long time for it to complete. I got a message saying that my card was declined by the provider. I check my bank account and the money was withdrawn but my public account has a balance of 0.00. Ho...

Login

I can’t login into self serve. I’m travelling to the US and need to put an add-on so I can use my phone and data there. When I try to log on I get the following msg: Server Error in '/' Application.Runtime ErrorDescription: An exception occurred whil...

Can't log in

I'm trying to log in but when I click on "My Account" I get a screen that says Runtime Error. Any idea why this is and how to fix it? I'm leaving for the States tomorrow and need to buy some US data. Thanks!

Plans

What is public mobile planning to do to compete with the unlimited data plans now being offered by the big three?

Resolved! Who can stop forum spammer?

Are Oracles and Moderators authorized to stop forum spammer? I already reported some of the posts an hour ago but the poster is still going at it. On post number 20 right now.

Regarding monthly payment

I topped up my account with $35 on July 24 and purchased 10MB with $10. My plan was $30 and I changed it to $35 plan. I paid $39.55 by credit card on July 24. When I checked my account balance today, it is $0. My question is what cost me $25?

Resolved! Data limit

If I reach my data limit, would I have to pay for over data usage fees or will it simply slow down (similar to Freedom Mobile). Can I receive text notifications from PM on when I'm getting close to or have already reached my data limit?

Resolved! Previous Koodo customer wants her phone number changed back

I was a Koodo customer that switched to Public Mobile. I was given a new phone number. I would like my old phone number back. How do I do this?

Resolved! Payment by credit card

I'm new to PM and I had setup payment by credit card when I signed up 30 days ago. When I looked at my account just now it says plan expired does that mean I need to manually pay every 30 days? I'm under the impression that my credit card will be d...

Sim card purchasing

Today I went to the mall to purchase a pm sim card instead of getting one from amazon . The kiosks that i purchased it from was at WOW mobile. I just wanted to buy the sim card and do the setup myself at home. But they said I needed to activate it t...

Phone not working

I've been waiting for a response from the moderator. My issue is I can't text call or use data. Status says active. My plan got switched, was supposed to be in effect Sept 8th, when the 90 day prepaid was up, got confirmation for that but now it sho...

Plan renewal problems

We have made a payment to cover the renewal and was showing a balance suficient to cover the current expired plan that expired today how ever it did not renew, but was showing avail funds on my profile. so I selected the same plan again from the avai...

New account on unlocked iPhone SE. Voice and text work fine. Cellular data "Could not activate ..

Hi all, I had a Public Mobile SIM card installed at a London Drugs a couple of weeks ago and my phone number ported over from Petro Canada Mobility. Everything went very smooth and quickly. My voice and text has worked flawlessly but today when I l...

A referrals referral

Hey, i am curious if my referrals (a lot sent out) can refer their friends and if there is a benifit for me by my referral sending out more referrals. Like maybe $0.50 off your bill as a 2nd level referral? If not - that’s a cool idea to implement . ...

Unable to activate

I have been trying to activate numerous times, and still no luck. May I please receive assistance in this matter.

Not receiving calls from a certain geographical area.

I can no longer receive calls from what seems to be a geographical area. Everytime my sister calls she gets the message "IUT3 is not available at this time" She has tried from a VOIP land line and 3 different cell phones. They all get the same messag...

Forgot password and locked out of account

I have forgotten my password and when I tried to change it I was locked out of my account. Help!!! I need to renew my plans.

???????

how do you get an answer to questions?

Resolved! 30 days vs 31 days ?

Hi everyone,I have a friend who is interested in joining, but she wants her cell phone bill due on the same date every month (no hidden surprise charges!). How does this work with Public Mobile ? I am new to the service myself, and I can only tell he...

not having people

self serve does not work for people who need help we need help because we dont know how to use this technology

Resolved! add more minuets canada wide

how do I change from 15 dollar 100 minuets to 25 dollar unlimited canada wide calling

payment

unfortunely on june 20th 2019 when you went to take the payment out, my credit card had expired but instead of informing me ,you shut the phone off. There is enough money in my account to resume and credit card auto pay can resume...expiry date chang...

What is wrong with self serve portal?

Trying to change my wife's plan for her to the $40/month, and also update to new credit card. it charged my card for 7 dollars, and it said it changed the plan. However I cannot see anything about plan details, and when I click to see it comes up w...

Voicemail says “account not valid.”

When someone calls me and it goes to voicemail and automated voice says “This account number is not valid” over and over again. Then says “1v1 the client you are trying to reach is unavailable please try again later” twice then hangs up. Help!! I ha...

Resolved! I just received new credit card

My service has been canseled please can somebody call me I woyld like to renew my service my phone number is DELETED. Edited by stonechucker to remove personal info.

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