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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Locked out of account, need account number

Hello, I attempted a password reset but forgot my security question. I keep getting myself locked out when trying the passwords I remember. My credit card on file expired and my plan is on hold, thus I have no service at all. Please help me log into ...

Resolved! Rewards

Hello, so I have a question about the rewards system. How do you actually get the rewards? Once you answer a question, and they say its resolved, do you get the money? If so how much?

Resolved! Long distance calling...

Hi, I know that as someone who pays for canada-wide calling I can anyone in Canada, however what if I wanted to call outside of Canada? For example China or France? I know no one there but I'm curious. Also what about incoming calls? I know incoming ...

Receiving International calls

How can my friends call me from outside Csnada? I sent them my cell number and added +1 before it. However it give them message it is not correct number ! can you help me please

Resolved! Rewards

A friend referred by me and set up on July 8th but I did not get the $1 referral reward.

Resolved! Plan details

Hi there. I am looking at the $50 and $60 plans and have a few queries..1) It seems the only diff is the 2gb usa data roaming, is true?2) Does that mean 2gb anywhere in usa ? (continental?)3) And is the 2gb usa data at 2g or 3g or 4g speed?4) Is ther...

3rd notice now

I got text with number again but no data was added yet Please hurry up I am also going to add more time this Friday so I prob get double data LOl I prob go to the 40.00 plan since the 25 went fast on Data

Resolved! updating my profile info

i am trying to update my autopay, credit card info and i cannot seem to access or create or update my profile...the link that was sent to me expired...my goal is to update my profile or create one...i just want autopay to reflect the new expiry credi...

Resolved! Busy signal when calling my phone

Hi there, when people try calling my phone they get a busy signal. I’ve tried removing my SIM card and waiting a minute. What can I do to fix this? Where can I get help? I live in PEI.

Someone shares the same phone number with me

I just purchased a SIM card today @4pm with public mobile. After setting up everything, when I check my calling history, I found someone from other province makes phone call using my number after 4pm. How do I know if my number is shared with others?

Resolved! I can't make phone calls

Hi, I've seen this question posted on the boards, but can't find a solution. I'm new to Public and this is only my first month, so if anyone could please provide me with a solution to this, I'd appreciate it. Problem is: I can't make any phone calls....

Tethering lg phone for umx both Android?

Resolved! US data add-on speed for users with plan that is only 3g data in Canada

Hi I have a basic plan with 3g data.if I buy a US data add-on, will it also be capped to 3G or will it be LTE when roaming in the US? I know that if buying a data add-on in Canada for my plan it will be 3G so I want to clarify what speed the US add-...

Switch to Public Mobile from other Operator

How can I switch to Public Mobile from Seven-Eleven Speakout SIM? I want to use my current phone number. Thanks

Resolved! Travel to US and wanting to use Always Online Wireless

I am travelling to the US tomorrow and rather than purchasing a PM add on, I decided to purchase an Always Online Wireless (AOW) SIM (from London Drugs for $15). I just want to make sure that PM data won't suddenly 'kick in' and start charging me exh...

I can’t log in and said my Email is not verified

Hi, I cannot sign in my account and said my Email can’t verified. Can someone help me please....

Resolved! Autopay failed for no reason

I am on a plan with autopay and today when I tried to make a call I received a message saying my call couldn't be completed because I didn't have an active plan. The credit card I have on file was valid and had sifficient funds so there was no reaso...

Resolved! Call problems

My husband and I switched from Fido to Public Mobile today, his number seems to work good, but I cannot make nor receive phone calls, data and text message work OK. Please assist. Thank you.

Phone not working

Why wont i get my service i paid for

Resolved! How to build a plan with LTE data?

I move between canada and the US a lot, and when I'm in the US I change my phone plan to be super barebone (just messaging) just to keep my number active with public. Usually, when I come back to Canada, I use the build a plan tool to change back to ...

Long distances

Why can't i talk long distances with canada wide talk on my plan

Resolved! US data roaming

I have added $20 US data roaming on account yesterday. It was working and today it has stopped working. Also, I can only receive text but cannot send text. Can anyone suggest what could be wrong ? I am roaming in Portland, Oregon. Travelling from Van...

Resolved! I'm getting conflicting numbers on data usage

Hi All, For my pay period my phone says I've used 3.02 GB. Public Mobile summary page: 4398 MB When I go and add up my data usage, on a daily basis, from the PM Usage History: 3663 MB Which number do I trust? Thanks in advance, FlipFone

Cancel Add-on

US Data Roaming Add-on(1 GB for 10 days for $20) never worked. Tried to reboot the phone and also tried to update the carrier settings but still unsuccessful. What's procedure to cancel this add-on get refund?

Moving 7 lines. Can I get free SIM cards and stack referrals ?

Please advise. Looking to either move to public or lucky.

Resolved! Trying to add new card but my expiry year doesn't exist?

So I just got a new card after being frauded so I am trying to update my account before my payment this week but the expiry year dropdown only goes to 2024, my card expires on a year that greater than 2024. How do I pay when I can't select the correc...

newby

I am new and do not have a cell so I am looking for a compatable cell with at least a 5" screen and the best camera possible (12-13mp). thanks Al

Account payment not being taken from account

My renewal date was August 23, 2019, I have purchased/entered payment vouchers today, and the money is within the account. The money has not be taken to resume my service yet.

Iphone XS ported from Rogers- New User

Glad to be part of PM. No issues porting phone and my old number. Couple of issues that I need help with. I have already reviewd all the posts on the community board.1) When a voice mail is left for me I do not recive any notification.2) Trying to se...

Resolved! Replace credit card

Hi I tried at least 10 times to replace my credit card and it’s giving the error unable to process transaction it has been denied by the card issuer. Not true at all I phone rbc and they said it’s your system all transactions have been approved so s...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Locked out of account, need account number

Resolved! Rewards

Resolved! Long distance calling...

Receiving International calls

Resolved! Rewards

Resolved! Plan details

3rd notice now

Resolved! updating my profile info

Resolved! Busy signal when calling my phone

Someone shares the same phone number with me

Resolved! I can't make phone calls

Tethering lg phone for umx both Android?

Resolved! US data add-on speed for users with plan that is only 3g data in Canada

Switch to Public Mobile from other Operator

Resolved! Travel to US and wanting to use Always Online Wireless

I can’t log in and said my Email is not verified

Resolved! Autopay failed for no reason

Resolved! Call problems

Phone not working

Resolved! How to build a plan with LTE data?

Long distances

Resolved! US data roaming

Resolved! I'm getting conflicting numbers on data usage

Cancel Add-on

Moving 7 lines. Can I get free SIM cards and stack referrals ?

Resolved! Trying to add new card but my expiry year doesn't exist?

newby

Account payment not being taken from account

Iphone XS ported from Rogers- New User

Resolved! Replace credit card

talk & text plan? I'm downgrading to Alcatel flip ...

Port my number out from PM but services on hold

Public Private IP confusion

Loosing access to internet

Sim card