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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! FaceTime not working over cellular.

Hey there, I'm having trouble using facetime audio or video over cellular. The message I am receiving is:No network connectionConnect to a Wi-Fi network to use FaceTime. I have a plan with 3G and everything else works fine over cellular.I'm using an ...

Energizer E10 Compatibility

Hello, I recently purchased a SIM for use in Toronto (activation in postal code M1B 6J5). I want to use it in an Energizer E10 phone. My IMEI numbers are as follows: 351======351==========Both of these IMEI numbers do not show up on the IMEI checke...

Account suspension - phone number release

My Account had all the money it needed for my phone to still be active but I receive a message saying my account is suspended and my account is on Auto pay never had this issue? Now you guys want me to pay more money for my account and number to stay...

How to see if there are some moderators online ?

Can somebody tell me how to see and to know if there are moderators online?Thank you for your time!

Resolved! Setting up account

I live in the Yukon and am awaiting a sim card for public mobility and in the meanwhile have been reading up on getting started.There are some questions I either can't find an answer to or the answers seem incomplete.I have an unlocked Koodo phone th...

Changed plan, add on minutes not working.

I just changed my account from 3 GB to 6 gb. The addon minutes I have on my account no longer work - I get an automated message now when I try to call that I should add minutes to my account.

Resolved! How Is This Possible? (Solved by PM)

So I switched today but I stupidly entered my Fido number instead of my account number during setup. Now when I try to transfer my phone number I get an error saying that's not possible. And I called Fido and my number hasn't been switched yet. But I...

Walmart, 9251 Alderbridge Way, Richmond, BC V6X 0N1

I originally signed up at this store and the young lady was fantastic, smooth and without any problems or delay. I lost my SIM card while overseas swapping in and out and when I returned I went to the Walmart to purchase a new SIM card. The guy who i...

Resolved! Kudos to srlawren

Kudos to @srlawren - this tutorial made my 1GB data-add-on purchase smooth, easy & issue free. Thanks! How to buy Data Add-On

Resolved! I cant talk but my plan includes unlimited in canada voice

I tried to make a call this am and got a msg saying my plan doesn't include voice. I checked...it does. I am registered with autopay which will pay on June 5. i need to use my phone...now! Help please.

Resolved! AutoPay on the weekends?

My account is set to Autopay for tomorrow, June 2nd, which is a Saturday. My question is will the amount still come off of my card on a weekend? If it doesn't, would that mean a disruption in my service? Thank you in advance!

Re start data

Resolved! data on phone isnt working

hey just got public mobile yesterday and data isnt working. Lg-G3 things ive done*factory reset of course rebootdon't have another phone to try so couldn'ttried conneciton/ regrestration automaticnot sure what else to do thanks

Resolved! Suggestions: Notify users that SIM cards are also available at certain retailers

I just read a post here and just ordered a SIM through your website but wasn't even aware they could be purchased at Wal-mart till I read it here. Just a suggestion that it would be nice to post, at the point where you're instructed to order a SIM th...

Resolved! Refer-A-Friend rewards disappeared

I referred a friend last July, and for my next payment after the referral, I got my reward but I haven't since. I honestly thought nothing of it until just recently I noticed that the refer-a-friend program is supposed to continue as long as that pe...

Resolved! Why no option for TEXT add-on

New to PM... through all my browsing and searching of posts I don’t see an option for adding additional texts onto the $10/30 day plan. Only 48 hours and not sure how this will work out as an emergency cellular plan for my mom, but I thought I’d ask ...

Autopay not working

My plan is up for renewal today. I have autopay turned on. My credit card is in good order. My service is suspended. The same is true for my wife's account How do I fix this? Honestly I can't stick with Public Mobile if this happens again John

I can't reset my password and i'm not receiving password reset email

I can't reset my password and i'm not receiving password reset email please help.

Autopay failed

Hi all, I tried using my cell this morning and it wasn't working so I checked online and my account was disabled because payment had not gone through. Today was my billing date and autopay didn't work even though it was activated and my credit card i...

Re: Setting up Data (APN) on your phone

I followed all the steps and I still havent been able to set up the data, the moderator has stopped answering to my inquieries. this is so disrespectful and unprofesional!!! Im highly dissatisfied with public mobile, why customers have to manually en...

Resolved! Locked account ~ is there any help now?

I have a LOCKEd account (oops i tried to many times my pasword) 1. i requested a new password (forgot password link)and nothing was emailed. 2. I messaged moderators. and very quickly a moderator responded and asked me my phone number and pin and was...

Us data roaming not working

So flustratung this service going to cancel. Never anyone to talk to this went be fixed I don't have data and no Wi-Fi I'm luck I'm using someone else phone. I made 2nd add on for us roaming, 10 for 250. I k now I selected it under us roaming now I...

Resolved! How customer service can be improved without physical shops and increased number of point of sales

Hello, community,I bought my PM sim today and changed my previous operator to this operator. I purchased and activated the SIM in Walmart. Surprisingly the salesman in the wireless section suggested me to not go with public mobile (because PM has poo...

iPhone 5 APN settings? (Data won't work)

I've tried downloading unlock it and changing my apn to sp.mb.com etc, data doesnt seem to be working, reset all my settings as well.. Currently running IOS 11.4. Anyone know the solution?

how

hoe do i get a fre eism card do my opwn stop work on april 17

Resolved! does the Public Lab still exist?

Hey Community... I know previously there was a Public Lab to suggest ideas for improving PM. Does that forum still exist, or has it been removed?

Billing Error: Double ordered US plan by accident

Hi Public Mobile Community, I accidentally double ordered a US plan recently. Who do I contact in order in order to get a refund or credit on my double order? Any info would be appreciated! Cheers, Josh

Walmart in Kanata Centrum :)

I had great service from this location, the guy who manages the cell booth seems to always be the person I get (forget his name) but he's always very helpful and will return your call when you ask him to. In my case, I had to activate my sim card a...

addon

i paid for a us roaming addon 8$ now my account is showing no add on i dont have the service i paid for and my credit card was charged.

may 26,27 promo

I opened an account on May 26 and paid for 30 days on a voucher. I understood the promo would give me another 30 days free on the plan I selected. This has not been credited to my account yet.

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