Hi..I bought the add on for my son who is is the US currently..it is charged to my credit card but he says he gets a message that he isn't on the American plan when he tries to call or txt..pls advise..he is on At&t service..
What are u talking about..I spoke to a guy who said I was all set..he charged me as of Monday and the I see it isn't in the add on section so I purchased another $8 plan and it shows in the add on but still Doesn't work saying he Doesn't have an add ...
There should be situations where a live voice can be accessed.. issues like this can't be resolved by texting..takes too long and it resulted in me paying for a service I didn't get..
It makes no sense how no one can see his account..this isn't customer service..wasting so much time typing messages when a carrier like bell or Rogers fixes it in 2 min over the phone..never this nonsense
No he needed as of Tuesday..that is why I called to set it up on Monday night..he gets back tomorrow..all these days wasted..I got charged for a service I wasn't able to use..
I need someone who can talk and resolve immediately can't wait a few days..he needed it now..I payed the money and it clearly shows on the account yet no service and he tried dialing *611..and could not get thru because he had no add on
