Locked out. What next?

[dacia12]

Please help! I am locked out of my account and it wont accept my email, for a password rest. 

[darlicious]

@dacia12 

That took awhile....lol....but your welcome!

[dacia12]

Thank you!

[Triguy]

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[gblackma]

@dacia12  you have to contact the moderators and ask them to for a temporary password . There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  Stay safe. 

Welcome to the community. 

[darlicious]

@dacia12 

Is your account currently suspended? More than 90 days?

[cellphoneuser1 · Accepted solution]

Click on question mark below and open a ticket. You need a moderator for help.