[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Unlocked phone
Hi, if our phone is locked are we able to unlock it for free?
Resolved! iphone13 mini work with PM
I am pre-paid PM customer now. I am thinking to buy iphone13 mini. I have to make sure it will work with my current PM account.
Resolved! New Phone - Lost Rewards
I lost my phone about a month ago. I deactivated the SIM card, purchased a new phone and new SIM card.My latest auto pay (29 Nov) did not deduct Loyalty Recognition, Refer a Friend, or Autopay Reward.Why did I lose these rewards?
No service
I moved to PEI and have no cell service at my home. I live close to the water in a low lying area. Is there anything I can do to get better service. Literally my phone says No Service 99% of the time. I’m told I need to get Rogers I order to get serv...
Which Telus network
FYI as this isn't really about Public Mobile (but rather, Telus home internet service), I'm moving it to The Lounge. (Off-topic area).
Resolved! Saint Pierre et Miquelon
Hi all, I am in a small French island that it seems nearly no one in Canada has heard of, off the coast of Newfoundland for the month, called Saint Pierre et Miquelon. It is French - as in it is technically part of the European Union. I had my phone ...
Doesn’t work
Switch to public, now I don’t receive any texts or calls?
Resolved! How to switch plan
How to switch my plan from 40$ to 70$
Resolved! Reward
How many people do I need to help for getting reward? If my community account is different my self account, can I receive the reward? If not, how I do to get?Thanks for support.
Resolved! Awards
I am a new customer when will I get my holiday awards
Problem sending Picture messages after update
Hi all, The other day I updated my phone from Android 9 to Android 10 and since then I have been unable to send pictures over MMS. This happened when I first got my phone and I found the solution on here which was to set the proper APN. But this time...
Resolved! I have available funds, but I can't use data
I have available funds. But I can't use data. What should I do?
Resolved! Re: Transferring or Changing your Phone Number
hi I activated my PM sim card and requested the phone number transfering from Rogers, however I missed the SMS text and could you please reinitiate it again by sending me that SMS text?
SPAMMERS Attack!
Got 4 calls (from different local numbers): Canadian Border Agency - we intercepted Canada Post package with suspicious items (or something like that), please do this and that...Amazing! All calls within few hours. Just for fun called back those numb...
Resolved! Forgot my login id and password for online login
Hi i dont remember my login id and password, how i can get my id and password to recharge my number online Please reply
Resolved! Number Transfer
I was with Rogers and they are going to release my number for the transfer. Once I receive the SMS, how am I supposed to call Public to accept the transfer/get my number?
Resolved! help my account is suspended
money was taken out of my account on yesterday but today my account is suspended.
Re: Transferring or Changing your Phone Number
Just wondering what exactly is the difference between fraudulent SIM swapping and fraudulent phone number porting? Does Public Mobile have any safeguards against fraudulent phone number porting in addition to the SMS? A security PIN could would be he...
Number Trasnfer
Hello, I tried to transfer my number from public mobile to Koodo, once I confirmed the request on Koodo’s online application I lost my account with Public Mobile and the signal !and my number hasn’t been transferred to Koodo!! Does anyone know what ...
Drop calls
Hi Folks! Anyone experiencing drop calls. My phone is dropping calls
receive phone call
I can call out but whenever someone call me, it will automatically switch to voice mail box. Can someone tell me how to fix it, thanks a lot.
Resolved! Data sucked dry
On December 13th, at 2:46 am was was awakened by a text message on my phone, notifying me that I had used 75% of my data, since renewal of my plan on Dec 4th. I thought that was strange, but went back to sleep, only to be re-awakened at 3:50 am to a ...
Phone is activated but nothing works
I just activated my phone on the 50$ 10gb plan and I'm sending texts but no one gets them. I tried calling and it also tells me that cellular network is not available for voice calls. Does anyone know what's wrong or how to fix this issue?
