Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I am needing help to remove United states 1000 talk it has increased my bill from 30 dollars to 70 dollars. I have logged in and have no idea how to remove the specific add on. I need help to do so. Thank you.
Made a payment on my debit visa and it went through but my plan hasn’t updated yet…
Hi, I loaded $15 to my account for a US talk/text roaming plan and confirmed the purchase, yet the plan never showed up on my account and the plan was never activated. Yet, the transaction history showed that the $15 was charged. Since I need the r...
if i buy this add-on is the 300 minutes from Canada only or can these calls be from Mexico to Canada too ?
I lost my phone and just recently switch my sim card. But now it won't process my payment. And I have forgotten my pin. To do it over the phone. Any ideas?
I know there is an option to purchase a 10 day roaming package if traveling to the US. My understanding is that this is for talk and text. What about data? If I only plan to use my phone for data (like maps and apps), is this covered by the roaming p...
I purchase 1 gig of data, than it purchase 1 more gig of data, but only 1 gig showed up on my add on purchased. My payment history shows $15.00 payment twice
Hello,I am trying to recover a forgotten password to an account of mine. I followed the steps...I put my email in:I answered the security question correctly: And then... An error! This prevents me from recovering my password and logging in.I'm not su...
My credit card has updated now, how can I update my auto pay credit card information?thank you.
I can not call *611 I'm out of minutes I have a voucher to top up account but I don't know which email and password I used for this account please help me
Hi, I get the "Congrats! Rewards have been applied" texts usually at about 01:00 in the morning. Most disturbing, I do not want to put my phone on do not disturb for other reasons. Can I disable these notifications?
Hey, I had just gotten a new phone plan, the 100 minutes call with the incoming calls, but every time I or someone else tries to call, the it says 5ut one and the call cannot be made. please help.
Can’t figure out what my account# is and it’s not letting me transfer from public mobile to another account.
Hello,I have two Public Mobile Accounts. When I try to upgrade either of them; I receive errors.- I attempt to upgrade my account; the screen I get when clicking on "change my account" button is blank. I don't see my existing plan details OR plans I ...
I am using Find a Friend to ‘see’ my daughter while at middle school, new school for her. Would tracking her be a part of ‘data’ used for her?? Hope I’m making sense
How can I change my plane immediately? I just paid for my plane and figured out that I need to change it and the option for change immediately is not there it's only from next renewal date.
Can I keep my phone number when move to another province? Will it be any changes on payment?
On sept 1, I went through the new registration on Public Mobile website to port out my number from Bell.However, I wasn't able to get any incoming calls or text messages.So I called Bell and they said that the port out request has been cancelled from...
I'm sure I've previously seen my usage for the monthly 250 mb but am not seeing it now. That makes me think I am not 'getting it' and using it...
Hi,I am inquiring and raising a concern about the payment process on public mobile. I set up my account two years ago around boxing day (Dec 26.). Since then my payment date has kept moving forward and it is now on the 16th of every month (which it s...
I recently bought the $15 100 mg plan for my daughter. She has barely used it sbd got a text stating she’s used up all her data. Isn’t texting from iPhone to iPhone included in package and not a part of data??
So before i was able to send a chat text through my data but it stopped working after restarting my phone or updating the messages app or something stupid that i must have done. I'm still able to send a text through wifi so its not the app itself but...
Hi, I'm porting out to Virgin. The Virgin CS instructed me to wait for a port out txt on the PM number which never came. Told me to contact PM because the port request will expire in 8 hours, but PM doesn't have instant/phone CS right. The ticket I o...
Are there any better plans than the $70 plan?. Or an upgraded version of that plan. Because where I am living rn does not have WiFi, so I'm using more data than normal..
