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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13584 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 24907 Views
  • 183 replies
  • 26 Bravos

It appears I used all my data, now what?

I've never hit my cap before the end of my billing cycle, but it looks like I have this time. I have auto billing in place and my next cycle starts Jul 16th. Rather than wait it out can I pay early and start the top of my 90 days with my data cap rep...

m4tth3w by Good Citizen / Bon Citoyen
  • 1019 Views
  • 8 replies
  • 0 Bravos

Resolved! help

my plan expired. I changed my plan and paid the amount owing, it says i have a 10$ credit and i owe 0$ but it will not activate the plan, it just tells me my plan has expired. what do i dooo

helpmepleasee by Great Neighbour / Super Voisin
  • 724 Views
  • 7 replies
  • 0 Bravos

Resolved! Account errors

Tried setting up my account leaving Fido and transferring existing phone number and setting up auto payat the end it gave me an error something about autopay and visa debit.. so I tried again .. 5 times same error. Then no account was created... coul...

Tupacaliptic by Good Citizen / Bon Citoyen
  • 497 Views
  • 3 replies
  • 0 Bravos

Resolved! Any advantages of keeping your sim in when you travel abroad?

I am travelling to China and Europe, I know my prepaid PM sim won't work there but can I still receive international texts, and can I use it for emergencies? Is there any cost for emergency calling and is there any cost if I keep my sim inside my pho...

Jasok by Good Citizen / Bon Citoyen
  • 1071 Views
  • 14 replies
  • 0 Bravos

Enough funds on my account

There is enough funds on my account yet says my account is suspended. New cycle starts June 24 2019.  Why is my phone not working??

USER74 by Good Citizen / Bon Citoyen
  • 918 Views
  • 12 replies
  • 0 Bravos

Phone plan

How can you add 2 phone numbers on the same account? 

sgbrar13 by Great Neighbour / Super Voisin
  • 600 Views
  • 7 replies
  • 0 Bravos

Charged Twice and No Auto Pay Reward

Hello,On April 8, 2019 and April 11, 2019, I was charged $30 twice and did not receive the $2 auto pay reward. Is somebody able to help me remedy this error?It also appears to indicate that there was a system issue under the description.Please see be...

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mrkevinlei by Great Neighbour / Super Voisin
  • 896 Views
  • 11 replies
  • 0 Bravos

50 dollar promotion plan for 40 not showing up

Hello, my phone number is #########. I tried to get the $40 dollar promotion for the $50 dollar plan and i didn't see a promotion code or a credit. I signed up on June 23rd before the promotion expired. Can you help? Edited by ShawnC Removed phone nu...

mobile network

My friend is an ASUS mobile phone. I use public mobile. The phone can be played, but I can't access the Internet. How to solve it?

yanghao941le by Good Citizen / Bon Citoyen
  • 1132 Views
  • 8 replies
  • 0 Bravos

Auto pay failure

I signed up with Public mobile about a month ago. I also specifically signed up for auto pay. Suddenly today, my phone stopped working; wouldn't send texts, make calls, and my data wasn't working. Called *611 and the automated message said my account...

Ninja500 by Great Neighbour / Super Voisin
  • 846 Views
  • 15 replies
  • 0 Bravos

Resolved! Purchased USA Add-on - Didn’t Work

Hello, i purchased the 500mb USA add-on this past Friday and it did not apply to my account. I was unable to use the data. How do I go about getting a refund for this? Thank you

abossio by Great Neighbour / Super Voisin
  • 647 Views
  • 2 replies
  • 0 Bravos

Wifi Calling

Do you offer wifi calling as part of your services?

melitapaul by Great Neighbour / Super Voisin
  • 1272 Views
  • 16 replies
  • 0 Bravos

Won't active or answer my messages

I am going with another provider. I need Service today and have been waiting since Friday for help. How do I get my money back?  

missysan11 by Good Citizen / Bon Citoyen
  • 1060 Views
  • 18 replies
  • 0 Bravos

HELP!!!

My account has been suspended and I have no phone service! It says it can not process my payments, but there is room on my visa.  Nothing is wrong on Visa's end.  This is SO FRUSTRATING! I need my account reactiviated!!!!!

chip by Great Neighbour / Super Voisin
  • 1049 Views
  • 16 replies
  • 1 Bravos

Resolved! 5GB promo addon not showing up

So I bought a sim on Jun 2 based on the 5GB addon deal and activated my account on Jun 15, but the addon is not showing up as of Jun 23. What's going on?

edgemoto by Good Citizen / Bon Citoyen
  • 987 Views
  • 14 replies
  • 0 Bravos

Wifi and data usage.

I have the $15 dollar plan. Supposed to be unlimited text and picture messaging. If I send a picture I use data. If I turn off Mobile Data I can't send the picture. what is to be done?

Luce by Good Citizen / Bon Citoyen
  • 951 Views
  • 25 replies
  • 1 Bravos

Resolved! error msg when going to change plan page

I'm getting a "Oh no! It looks like something went wrong error when I go to the change plans and add-ons tab at the top. But if I click the Change Plan button under the Account Status:Active section, I'm taken to the Change My Base Plan page, however...

gochris by Great Neighbour / Super Voisin
  • 979 Views
  • 11 replies
  • 0 Bravos

Account webpage blank

When I sign into my account the web page is blank except header ? Been like this a week. Is everyone’s  down or how do I fix ? 

Busaman by Good Citizen / Bon Citoyen
  • 679 Views
  • 7 replies
  • 0 Bravos

Plan

I had the $50 plan. I didn’t sign in to change back to $40 plan but was only charged for $40 plan. Is there any way I can change without having to pay $50 and losing the $40 I just paid?

Hockeymomof2 by Great Neighbour / Super Voisin
  • 794 Views
  • 6 replies
  • 0 Bravos

Resolved! Idea Badge

Hi, I was looking at the badges of some users and I noticed there is a badge called an idea badge. Just wondering on how to get this badge in the first place? Thanks!

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jordan23 by Great Citizen / Super Citoyen
  • 856 Views
  • 3 replies
  • 4 Bravos

Resolved! Just activated on the weekend promo - no discount?

It took me hours to actually get through to my SIM card actually activating, had to keep filling out the forms - originally it showed that I would be paying $44.80, but my card was charged $56 and my account shows no reference to the $40 promo plan. ...

AncientWords by Great Neighbour / Super Voisin
  • 897 Views
  • 6 replies
  • 0 Bravos

Unregistered SIM

Hey guys, using a S10 and my plan lapsed 3 days ago. I topped up today but now my phone says "unregistered sim". I have removed and reinserted the sim, checked my imei number using the look up offered on the get started page but I'm stuck. Any help w...

alexkaykay89 by Great Neighbour / Super Voisin
  • 759 Views
  • 6 replies
  • 0 Bravos

Add-on US Roaming Data options limit

Hello all!I find this very annoying and strange:After purchasing a $10 add-on for 250MB US Roaming Data, and using it up, there's no way to purchase another 250MB add-on. Only 500MB and 1GB were available in the add-on options.So I had to purchase a ...

duduncan by Great Neighbour / Super Voisin
  • 557 Views
  • 3 replies
  • 0 Bravos
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