Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, When I check my credit card statement, I see that public mobile charged me two times this month. I would like to get an explanation as to why I was charged twice and need the refund. Thanks
Last Sunday I changed my plan and topped up my account with 45 dollars, tax included, the reason being that I had consumed all the internet on the previous plan.Well, I got the charge on my credit card since I decided to top up my account right away ...
I just upped my plan for the first of July. When I checked my bank account on line, discovered not only was I overcharged but did not receive my discount for auto pay. If I do not get a satisfactory answer, I will revert back to my old plan and tha...
I think I asked this before, or the answer is somewhere here but I can't find it.But to get into the Public Mobile Self Service, I have of course an email address and a very carefully saved password. The password does not work. It offers to reset it...
I am locked out of self service says I have to contact public mobile. What do I do?
I bought voucher from Alberta but my son in Toronto, Can I use voucher for both phone?
Hi thereI have asked IT for support with this but no reply. I have an old I-Phone that I use mostly for staying in touch with home when I am out working. So just 250 MB data but it does not work for me...can only check email when connected to WIFI an...
I can not get access to the PM services when I transfer my SIM card...which works in my old phone...to my new phone. I wonder if it might not be compatible on the PM network. It is an 'Android X27 Plus'...dual SIM and expandable memory card slot...co...
I can't sign up for self serve, its a pick of a sticky situation. I was going to use public mobile so i got the sim card and signed up and even got auto renew on, but completely forgot the phone number. I was about to put the sim card in the phone I ...
Hi!My phone out of nowhere can neither send nor receive phone calls, Ive been with Public Mobile a few months now and have no issues up until now, I have autopay set up and got the confirmation that this bill has been paid so I don't know why this wo...
Hi there, Apparently I don't have the correct password in my password manager for some reason. I changed my password last week but I guess I didn't update it. Now when I try to use the link for "Forgot my password" and I enter my email, I get a datab...
Hello, I am not sure how the rewards work. Also me and my sister set to a auto pay service and she will be paying for the bill for both of us. Recently, it was the end/start of a new month cycle but only half of the money was taken out meaning bill ...
I am having difficulty connecting to a network for my data usage that isn't Wifi. It would be nice to be able to use the data I pay for through Public Mobile. My phone is likely setup wrong. It is a Motorola Droid Razr. My service area is Kamloops, B...
Hello, I recently switched to PM for my cellphone carrier and applied for the AutoPay rewards. However, when I log into my account, the reward does not appear on the "Available Funds" header.Also, I used a reference code when activating, but the $10 ...
Does it save if I send voucher photo on line?
Initially, I have purchased an Add-on for $8.00 - US Unlimited calling for 10 day period after my payment, my balance showed as $8.00 till now everything went well. I waited for the Add-on to update on my plan. But, no luckI called Customercare and a...
I bought voucher from shoppers, but it couldn't add on, why? anyone have idea? thanks
I ordered a SIM card on June 23. But I haven’t received it until now. Did you mailed it to me? How I can track it ?
Im being told to enter my PUK number. Now locked out. Help please
I have purchased an add-on (400 min Intl Long Distance (Incl Canada & US)) on July 6th, 2020. But now if i try to call outside of Canada, it is saying "Talk is not included in your current plan". Thanks in advance. I have submitted a ticket today. An...
Is there a way I can quickly check on-line the date I started my Public Mobile plan? I want to keep track of when my loyalty reward kicks in each year.
add one I purchased a add on and didn't realize my plan ran out that same day it just around June 30 the ish but the add-on wasn't credited to my account
I just added 1 GB of data to my account, but don't see it showing up under Add-Ons?Is there a delay?
im set on auto payment and now my account is suspended and there is no way i can get it running... chatted with simon too of no use... please help menoorbhanja
Hi,I am looking at downgrading from the $35 plan to $25 plan. Will I loose my add-ons and promos if I do that?Thanks,AK
Not related to Public Mobile: This is a Telus Mobility billing matter.
I went through the entire process of activating my new sim card..but there was an error finishing the activation process. Now it doesnt recognize my account and when I try to start over it says invalid sim number? Any suggestions
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