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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 34 replies
  • 5 Bravos

Wrong plan

I chose to switch to the $135   90 days Canada wide talk and text + 2 Gb/month from my old monthly $40 Canada wide talk and text + 1Gb /month on Nov 21 and now I discover that I don't have the text service anymore. I repeatedly told the person I spok...

niami by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Stuck in incomplete port for over a week now!

I ported from Rogers over a week ago and am stuck in the dreaded "incomplete port" status, where I esentially have serivce on both my Rogers and Public Mobile (minus being able to receive calls). I have emailed @Shazia_K and @Mary_M however there has...

lukecraig by Good Citizen / Bon Citoyen
  • 132 replies
  • 0 Bravos

Resolved! Onboarding new customers

Hi,It would be really cool if PM would publish some information about the recent promo plan.  I think it could even help distinguish PM as an open carrier who is direct and open about their customer experiences. That said, this is more of a curious q...

neilselden by Town Hero / Héro de la Ville
  • 13 replies
  • 4 Bravos

Problems porting Bell to PM, it has been days!

I am trying to port a number from Bell to PM. It has been over 5 DAYS since I activated PM and started the porting process. Will my account start date be pushed out? Please advise, thanks!  

kayvee2 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Issues with the fall promo. (Got 6gb instead of 12gb)

First, I would like to thank you for reading my inquiry.I've decided to switch to Public Mobile and I'm having great reception but need a revised on my plan.I have signed up for the fall promotion before the deadline (Nov 19th) and I was told that I ...

retrophysim by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Woke up to account suspended?

Could I please get a mod to help me with my account. I logged into self serve this morning and there is a notice that my account was suspended???? Im not even a full month into my 90 day plan. I purchased some roaming add ons yesterday and they have ...

biggyk by Great Citizen / Super Citoyen
  • 11 replies
  • 0 Bravos

Porting issues

I think it'd be in public moblie's best interest at this point to at least bump up customers plan start dates that are having issues with porting to save some Face.The biggest lesson PM needs to take away from this promotion is the RFD effect .Over t...

Scavenger29 by Good Citizen / Bon Citoyen
  • 9 replies
  • 1 Bravos

Resolved! Now in the middle of nowhere

Last Saturday I have complained that I tried to port from wind to public mobile and I got two messages one that the activation failed and the other is the activation is done. Yesterday wind Mobile was working and PM mobile wasn't and I was complainin...

Mohaly by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! promo

hey guys... i was under the impression that if you ordered a sim card between oct 23 and nov 16 that you can sign up for the promo after nov 20th??? or did i read it wrong?  if i did, it is because the post was very vague and unclear. is it too late ...

krazy89 by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! Promo Grace Period

I have signed up for my husbands and got him the promo in the last minute. After His phone being up and running I realized my contract with Telus will end in August but if I pay the balance now (which I will) I can switch right away...Is it somehow p...

Chachacha by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Resolved! Unreceived SIM, ordered November 7th

I think there's a few of us out here with the same issue.  I ordered a sim card on November 7th for the promo, and it has not arrived yet.  I understsand that PM is allowing people who ordered the card before November 19th or so to still get in on th...

joeags by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Oops so I'm dumb

Ok well I'm dumb, think I selected 6 GB instead of 12 for the promo. New pm user here. Still waiting to be able to receive calls and texts and know this happens, oh well this stuff happens to me.Anyone else click on the wrong data amount.I'm sure the...

Maharg15 by Good Citizen / Bon Citoyen
  • 8 replies
  • 1 Bravos

Unable to receieve calls

I joined on Nov 19, 2016 I am still unable to receive calls but i can make calls. I hope i can get this issue fixed as I'm losing money from my work calls.


I attempted the activation and conversion process from wind to public mobile regarding the promotion deal that ended November 20th. I followed the steps for activating my sim card correctly but ended up charging my credit card as well. Once I thought...

jesseprasad by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

CANNOT CONNECT TO MOBILE NETWORK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I registered a brand new phone, brand new SIM card and account on Friday, Nov 18.  Ported my number over from Telus.  Everything worked fine all weekend.  Then today, Monday Nov 21, my phone continually disconnects from the Public Mobile network.  An...

Curtis by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

Unable to make/receive calls?

Despite having purchased the Talk addon, I am still unable to make or receive calls within Canada. What gives?

aschere by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! OnePlus 2 Not Supporting PM?

Dear PM Community, I have a OnePlus Two configured to the correct APN settings as verified across the One Plus website, PM forum, as well as good old Google. In settings, it recognizes the phone number attached to my sim, but nothing else registers: ...

ipipapap by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Resolved! Porting from WIND; No PM support...

When activating my PM SIM card, I had made a mistake when entering info for porting my number over from WIND.  I still managed to activate and my phone can use data with the PM SIM, but no calls/texts.  No "farewell" message from WIND and their onlin...

dblin94 by Good Citizen / Bon Citoyen
  • 16 replies
  • 0 Bravos

Resolved! Having second thoughts about Public Mobile!

Posted here in community, emailed customer support group - no answer! It has been two days. I have an issue with porting and seems like I will be paying for both Public Mobile and Rogers this month.How can I get a customer support group's attention?W...

valentina by Good Citizen / Bon Citoyen
  • 4 replies
  • 1 Bravos

Not receving any texts/calls/voicemail

Hi,I just switched carriers from Wind Mobile to Public Mobile and I noticed that I have not been able to receive any calls, texts or voicemails from anyone. I am able to make outgoing texts and calls.Things I have tried:- Restarting my phone- Switchi...

alkatize by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Wind Mobile is now Freedom Mobile

Lol random but.. just wanted to share. Looks like Wind is stepping up their game now? I am still glad I've switched to PM anyway

tknguyen by Great Citizen / Super Citoyen
  • 31 replies
  • 0 Bravos

Porting from Chatr

I ported my number from chatr 5 days ago: -paid for the plan-inputted all the required details carefully I cant recieve calls and my data is not working on my iphone 5s. My brother who referred me put his PM sim in my phone and everything was working...

flipskittles by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Plan never switched

Hi, first time posting.I got the text message saying my plan switched to the 12gb promo but now I'm not seeing it as switched in my profile. Help! Ripping through data thinking I had it but it's a disaster!Thanks!Jess

Bolzicco by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Unable to Login

Hi there! I am having problems logging into my account. I'm trying to log in (with my email address and the password) but it keeps telling me it's the wrong password. I have tried going into the "forgot password" field and entered my email address bu...

Smellyk by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Data on iPhones

I've now added 3 different iphones to PM and each of them required something different to get data working.  I summarize here to hopefully help others in similar situations. iPhone 4, iOS 7.1.2, Telus LockedAPN settings not viewable in Cellular Data ...

MyzMc by Great Citizen / Super Citoyen
  • 7 replies
  • 4 Bravos