Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
removed duplicated threads
Hello, I recently have switched from Koodo, my SIM card was in a home phone line using a SIM card. Koodo had sent my a text message confirming if I was making the switch. I could not reply to the text message, now the SIM card is locked on Koodo's en...
removed duplicate threads
I used my phone couple of time in different countries like Philippines,Morocco,Europe as long as I had enough fund.Unfortunately my recent visit to Morocco ,my phone didn't work which was very inconvenient I couldn't logging to different accounts th...
I still could not log in my account please help
My statement history says that I made two short calls to the same phone number. I looked up the number and it says it is a spam number. My phone does not show that I have called this number. Any ideas?
I have 778 phone number that is not considered to be local in Vancouver. I was unable to link the enterphone code for my condo unit to my mobile phone as they told me it was a long distance phone number. They also told me they get the warning "long d...
I've made a payment for 1 Go of data but it has never appeared on my add-ons for my account and my phone does not allow me to go over my monthly data despite having payed for an extra Go.
I need to change the credit card number that pays for the account. I am not remembering my password so I have been blocked since yesterdayHOW do I get around
The 2GB bonus at plan signup does not show on my account profile. Could you send me verification that I do have it.Ron
I purchased 10-day data and talk/texting plans for the U.S., but when in the States I could not text, send e-mails or call to Canada when roaming. After purchasing plan, was I supposed to activate it somehow? If so, that wasn't made clear during init...
Hi, I paid my bill in Oct 19, but the usage are still not updated after a week(Oct 25). So, I am running out of data and call limit. What can I do to refresh my usage? Thanks
Hi. We are snowbirds that head south for the winter and we need to know the following,1. Can we suspend service without losing our phone numbers?2. If yes, how do we suspend our service? ThanksPerry
Looking at switching our phones from Rogers to Public Mobile, however, I have concerns about coverage. We live in Sarnia, Ontario, Canada, directly on the Port Huron, Michigan border, and we travel by car all the way down the I75 to stay in Fort Myer...
Hello friendsI was thinking about getting a phone/plan for my 10yo for Christmas. What are my options with Public Mobile as far as family plans/2nd account go? Thank you very much,Filip
how can i make a payment on my account
Hi,I wanted to pay my public mobile bill. I have tried paying by the visa card but it doesn’t process the payment I tried different cards but it doesn’t work. I also bought a $20 voucher to pay but i get the message the voucher can’t be verified.Any ...
When im in my apt with wifi its okey i can call and i can received call but when im outside no network and signal
Hi,I recently paid my account balance for another month and since my mobile data is not working. I have tried ALL troubleshooting recommended and still can not load anything essential.Why am I UNABLE to use the 3GB included in my plan?? And is the bo...
For the last 2 weeks, every time I finished a phone call, I got a "new voice message" notification and when I check my message, there is nothing. Does anyone get the same problems?
Please help to cancel, thanks.
I pay for my plan every three months with auto pay. I have just been billed today, and I have added on 500 min of Canadian calling manually with a one time payment. Can I include the payment for this add on with my auto payments in future instead of ...
How do I contact a moderator?
I changed my number a few times and now nothing is working.. no one can call my new number I cant call numbers or a voicemail it says its not in service what do I do
Every day there are these two Data Usage entries happening around the same time and varying from 5 - 95MB. Most days I'm not on my phone at all at the times this is happening. Does anyone know what they are? System services?
I have an iPhone 8+ on the most recent version iOS. All of my email accounts are Gmail. When I go out I do the odd check on my mail. 1. Often I get a suspicious activity message from Gmail and my account won't work. 2. Email won't send...is stuck in...
