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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2268 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3859 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34266 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45937 Views
  • 182 replies
  • 30 Bravos

Resolved! Refer a friend

Hello everyone! I am very new here, I just referred my first friend and I got a txt saying that I have "just successfully referred a friend!" so, I checked my account and it shows in there that I now have a reward for $1 because of this.  The questio...

Jennalynn by Good Citizen / Bon Citoyen
  • 1299 Views
  • 5 replies
  • 0 Bravos

Resolved! calling 1-800 numbers within Canada

Hi allMy wife and I have the limited time $10 and $15 plan whereby we have limited talk time. If we call 1-800 numbers within Canada are the call time counted against our quota ?For example- I just have 60 minutes talk time for my plan. If I call CRA...

dreamboats198 by Great Citizen / Super Citoyen
  • 1508 Views
  • 5 replies
  • 0 Bravos

Resolved! Auto Pay

Are you able to pay for your phone plan with a debit card instead of a credit card? If so, how's that done?

crosbyoverovi by Great Citizen / Super Citoyen
  • 1106 Views
  • 6 replies
  • 1 Bravos

Switching plans

Hello fellow users,  I was attempting to switch plans and it said this: "Your new plan will take effect on your next renewal date and you won't be charged until then. This changes replaces any other future-dated plan changes. After changing your plan...

powerg21 by Great Citizen / Super Citoyen
  • 1837 Views
  • 7 replies
  • 0 Bravos

charged for the plan that i haven't using for 6 months

I was being charged for my mobile phone for not using it for 6 months. I contacted your website 6 months ago saying to canceled it. I thought i was canceled already but i just discovered today through my credit card account that i was still being cha...

Esanchez65 by Great Neighbour / Super Voisin
  • 534 Views
  • 2 replies
  • 0 Bravos

Resolved! question on meaning of option

Hi.  i was looking at the options of my plans, but i dont understand somethings. this is what is written   This plan includes: -- 1.5GB at 3G Speed /90 Days- 3 Choices with Talk to Canada & US- Unlimited International Text- Unlimited Talk to Canada a...

Nikita by Great Citizen / Super Citoyen
  • 1623 Views
  • 9 replies
  • 0 Bravos

Resolved! Mobile compatibility

  I have Galaxy A8  Model Number : SM-A530W Did not find in the compatibility list, is this phone is compatible? I have Koodo postpaid SIM and need to switch Public Mobile postpaid do I need to order new SIM from Public Mobile or my Koodo sim is okay...

ndiqbal by Good Citizen / Bon Citoyen
  • 1566 Views
  • 10 replies
  • 0 Bravos

Is Service down in Pembroke Ontario area?

So our service went out last night and still doesn't appear to be working.  I've tried to go in the phone to phone settings and it kept saying something like 'sim card busy'.  Today I tried to enter it again and now it says 'Call settings error - Net...

MajorPainage by Great Citizen / Super Citoyen
  • 2174 Views
  • 23 replies
  • 1 Bravos

Rewards

Hi, Yesterday I signed up with Public Mobile and used a friend's referral code . I was told I will  receive a one time $10 credit. I just checked my account and cannot see it.Kindly advise how I can get the credit.Thank you.Ibra

ibramal by Good Citizen / Bon Citoyen
  • 1711 Views
  • 15 replies
  • 0 Bravos

Promotion data rollover on new plan

Hi! I have 3GB of unused promotion data, but I would like to downgrade to the $15 plan. Will this data rollover to the new plan or will I lose it? 

shneadn by Great Neighbour / Super Voisin
  • 1202 Views
  • 9 replies
  • 0 Bravos

Resolved! USA Travel Add-Ons

Hello, If I'd like to add talk and text while I travel to the USA for about 20 days, should I add two of the USA talk and text add-ons at once? Will that extend that add-on to 20 days or should I add on the additional 10 days from the USA after my fi...

Werden203 by Good Citizen / Bon Citoyen
  • 1111 Views
  • 5 replies
  • 0 Bravos

Voicemail call log

Under the voicemail on an iPhone is there anyway to have a list of missed voicemail calls. I was with rogers and they had an option that I could see who left a message. Does public mobile have a setting to do this?

Kimmie0750 by Great Neighbour / Super Voisin
  • 1782 Views
  • 14 replies
  • 0 Bravos

loyalty bonus

Hi, A friend referred me - however I've been public mobile for a while.  He was wondering about his referral bonus.  I didn't even think about that when I set up my account.  How do I go about this now after the fact?

dms by Great Neighbour / Super Voisin
  • 961 Views
  • 6 replies
  • 1 Bravos

Resolved! Does a new unactivated SIM card have an expiry date?

I often read that some community members keep spare SIM cards for referrals. Do they have a best-before day?I was given free Bell SIM cards when I bought unlocked phones from retail stores. I also had free SIMs from other providers when they had prom...

hyT by Model Citizen / Citoyen Modèle
  • 1181 Views
  • 1 replies
  • 0 Bravos

Unable to log into my account

I created an account last week, but was unable to complete activation, as I needed a Public Mobile SIM number.  I now have that, but am unable to get into my account to complete activation of my phone.It says my email address is no longer valid...and...

Need Utility Bill / Invoice

Hi, I am setting up a bank account and I need a utility bill with my address and name for verification. Can I please get help on this. Regards,ovidapinto

ovidapinto by Great Neighbour / Super Voisin
  • 927 Views
  • 3 replies
  • 0 Bravos

New cell phone

Hi,I have an account with public mobile but I am having issues with my phone. I have another phone, same as my previous phone...samsung galaxy A5.... How do I activate my new phone? How do I deactivate my current phone? Can i just transfer the Sim ca...

Tom60 by Great Neighbour / Super Voisin
  • 1782 Views
  • 15 replies
  • 0 Bravos

Resolved! Covid 19 Relief from payments, any financial relief being offered?

Having difficulty coming up with payment on my 3 accounts with Public mobile due to COVID, lost job and CERB not enough to my bills/living expenses..been reading that other cell companies are offering some financial relief during this time for their ...

bpopman by Good Citizen / Bon Citoyen
  • 2507 Views
  • 12 replies
  • 1 Bravos

Re: sim card activation

I bought two sim cards in December, I have activated one right away and it worked. When I tried to activate the second one this week (end of June) it says sim card not valid.

sdavinci by Great Neighbour / Super Voisin
  • 964 Views
  • 5 replies
  • 0 Bravos
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