Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Switched to Public Mobile last week. Phone service seems to work, but I cannot log in to Soft Serve. I wrote down the password when I was setting up the account. I definitely tried logging in using the right password, but I got an error message every...
I Have Reset My Password 3 Times In The Last 2 Hours And It Still Keeps Locking Me Out Of My Self Serve Account
why can’t I answer electronic call backs
Issue is as stated in the subject. I totally forgot to make an account with PM with a different email address. Is there any hope of me transferring from Telus to PM at this point without having to buy a new sim and making a new account? Thank you.
I'm currently in Slovakia with my family for my husbands work. He switched his SIM card (from PM to his American one, were he gets decent overseas service)so he could use GPS/texting while he ran errands but as he switched back, since we don't have s...
How to i talk to a agent
Hi,I am new to Public mobile, got a new SIM, activated it and purchased a plan.4 hours later, the cell is unable to establish a connection to the cellular network. Got the Message "Cellular Network not available for voice calls" My Cell is a Motorol...
Hii am in Whitby Ontario, and just activated my sim.. but i am not getting any signals. live chat assistance ask me to write here.. any help?
Hello my phone is suspended. I am on preauthrized pay ment options but for some reason it didnt go through please advice
I have been using public mobile for the past 2 years, I recently lost service and found out a different sim number than the one I have was linked to my account. I am unable to switch the sim number back to the one I own since its "already in use/inva...
How do I contact a moderator?
Hello,I referred my wife to public mobile and when activating her account I gave the referral code when activating. She got her 10 dollar credit but I have yet to see my dollar off my account. When should I expect to see it on my account
I activate my son's SIM & select autopay (cc) but I got billed full price and not the $2/mth off?? When I activated mine many years, I had no issue? Is there a change in billing???
Is there anyone else having issues wirg their us service? It took 3 days and numerous attempts to refresh my plan. Then when it finally starts working..i drop every call within 30 seconds. I hear 2 beeps..20 seconds later i drop it. Both received...
New to Public Mobile, using a hand-me-down phone (from sister) that was used on Telus before. I have reset the phone, put in the Public Mobile SIM, activated the phone online as per the SIM card instructions. It has been well over an hour now, and I ...
I understand that Public requires a separate email and account for each phone number. But I also notice that in the upper right corner of my account page there is a little pull-down menu labeled "Account." This suggests that multiple accounts may b...
Hi all, I'd like to ask the masses their views [learned or otherwise] on the impact of allowing one's account to go into suspended status and/or using the lost/stolen function. This question presumes that one will reactivate or remove the lost/stole...
Hi,I don't need my phone for 30 days. I would like to turn off autopay and let it be suspended for 30 days but I would prefer not to lose my addons which I have. Will they still be there when I reactivate?
Once Ontario lockdown and covid is over, I am planning to go for vacation to Tobermory. I do have doubts about the coverage in that area since it is a rural area and not many people live there. I looked up the cell phone towers around that area and s...
I thought my plan included unlimited photo texting but I can’t send a photo to anyone who doesn’t have an iPhone. Any idea why?
Can I know how can I reset my self serve account password and also need to know how to permanently deactive my sim
