Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Cannot Activate cause of Error 821, Cleared cache and used another browser instance still same problem. Then tried to send in a Ticket and got Error 404. Request HUMAN PLEASE!!Starting to Feel Grinched...
I just ported my number to a new provider today. I wasn't aware that it would immediately cut all access to my PM account and I didn't get to cancel my auto payments. I tried calling the numbers but no access at all. How I can make sure that I am not...
This month just about a week ago I referred two friend to PM and offered my promo code to both of them and they entered my code during activation and i got credited for one right away but the other one has yet to show up there names and numbers can ...
I refered a new subscriber and have not seen the 6x5 dollar bonus added also I have not received the SMS for the more is merrier rewards. THanks CS _agent gave me this ref #40562175
Call drops right away when I try calling out and when calling my phone it goes right to voicemail. I think I have had this problem right after my phone was reset. Is this a problem with the SIM card?
I keep getting text messages that I've used 75%, 95%, 100%, etc. of my data but I actually haven't used anywhere near my total amount. I've logged in to my account and checked. I've used less than a quarter of my data but it keeps shutting off beca...
I have set up auto-pay to pay my monthly Public Mobile charges with credit card so it can be a recurrent charge for my credit card company in order for me to earn higher rewards with my credit card company but Public Mobile is using different company...
Not sure this is the right sub for this ..... Ordered a new phone from Public last week. Shipped via UPS (Canada Post ??) Checked shipping status - UPS website shows two attempted deliveries - yesterday and the day before. There were no attempted d...
Hello i forgot my password and security answers and cant get to my account to make a payment, my account is currently inactive. Can you please help me get my account back? I can answer some questions for verification. Thanks Nazar
My data stopped working with 2.3mb left, I purchased an add on for emergency use and still don't have anything. It also charged me an extra $10... Since there's no actual customer support I guess I just post this here?
Can a store sell me a public mobile Top-Up card that was bought off of Amazon not to my knowledge can i see the extre a cost a $2 processing fee for this plus the 10.50cost.
My mom's phone is out of minutes. I just added $40 of funds to her account and she still cannot make or receive calls. No option under add-ons to add minutes. Does she have to wait a whole month to get her minutes back? What happens to the $40 no...
I made it payment on my credit card and it shows that I payed but my phone isn’t working I need a refund immediately or something because this unacceptable behavior
I am receiving spam calls. I set my phone to only accept incoming calls that are in my contacts, but the calls are getting through anyway. Can I request that Public Mobile only allows listed numbers to reach me?
I just got the 2GBBONUS plan today. I purchased the simcard about 2 weeks ago. It was 10$. Today when I came onto the site to activate my plan, i saw that the promotion now sell the sim card for 5$. Is there any possibility that I can get refunded 5$...
Is Fairphone 4 compatible with Telus Mobility network? https://shop.fairphone.com/en/buy-fairphone-4 This device is unfortunately not listed in the phone checker section of PM web or on http://www.willmyphonework.net/ (In my understanding 3G will wor...
