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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Transferring from Public Mobile to another account

Resolved! Transferring from Public Mobile to another account

Can’t figure out what my account# is and it’s not letting me transfer from public mobile to another account.

Unable to upgrade existing plans

Hello,I have two Public Mobile Accounts. When I try to upgrade either of them; I receive errors.- I attempt to upgrade my account; the screen I get when clicking on "change my account" button is blank. I don't see my existing plan details OR plans I ...

Resolved! Find a friend

I am using Find a Friend to ‘see’ my daughter while at middle school, new school for her. Would tracking her be a part of ‘data’ used for her?? Hope I’m making sense

Resolved! Changing plane immediately

How can I change my plane immediately? I just paid for my plane and figured out that I need to change it and the option for change immediately is not there it's only from next renewal date.

Resolved! Can I keep my phone when move to another province

Can I keep my phone number when move to another province? Will it be any changes on payment?

Need a request to port out my number from Bell

On sept 1, I went through the new registration on Public Mobile website to port out my number from Bell.However, I wasn't able to get any incoming calls or text messages.So I called Bell and they said that the port out request has been cancelled from...

I have 250mb in my plan but am not seeing it in my overview

I'm sure I've previously seen my usage for the monthly 250 mb but am not seeing it now. That makes me think I am not 'getting it' and using it...

Resolved! Payment Issue

Hi,I am inquiring and raising a concern about the payment process on public mobile. I set up my account two years ago around boxing day (Dec 26.). Since then my payment date has kept moving forward and it is now on the 16th of every month (which it s...

Resolved! Texting; part of plan??

I recently bought the $15 100 mg plan for my daughter. She has barely used it sbd got a text stating she’s used up all her data. Isn’t texting from iPhone to iPhone included in package and not a part of data??

Cant send a text using data

So before i was able to send a chat text through my data but it stopped working after restarting my phone or updating the messages app or something stupid that i must have done. I'm still able to send a text through wifi so its not the app itself but...

Resolved! Porting out PM to Virgin No txt Message

Hi, I'm porting out to Virgin. The Virgin CS instructed me to wait for a port out txt on the PM number which never came. Told me to contact PM because the port request will expire in 8 hours, but PM doesn't have instant/phone CS right. The ticket I o...

Data usage

Resolved! Data usage

Are there any better plans than the $70 plan?. Or an upgraded version of that plan. Because where I am living rn does not have WiFi, so I'm using more data than normal..

Changed phone number

Resolved! Changed phone number

i just changed my phone number on self service by choosing the new number since yesterday. It is shown in the account with my new phone number but when I tried to call the new number, it said “6UT1 the number you reach it is not in the service”. I tr...

Resolved! Buying a phone

Are the certified, pre-owned phones that you can buy online here also unlocked?

Resolved! Need to port my phone number to a different mobile. please help

Hi I am trying to port my number over to Shaw mobile, but encountered error when transferring number over. I never received text from Public Mobile. Why?

Not sending or Receiving Texts

I ported my Koodo number over today to public mobile. Everything looks like it is set up but my phone will not send or receive texts. Incoming and outgoing calls work as well as data. I have deactivated and re activated the account already, and went ...

Network is suddenly very spotty

I've been using public mobile on this phone for a while now, and the network connection has always been alright. But over the last few days it has seemed to hover between 0 and 1 bars most of the time. If I send a text or make a call it'll usually go...

unable to receive incoming calls

Hi all!I bought and activated a new sim card today for my partner but unfortunately, he can't receive incoming calls it says "the number hasn't been equipped with the incoming call" but he can make a call, also data is not working either, Can somebod...

Resolved! auto pay

charge date creeps forward last 3 months, 15th, 14th, now 13th, a corporate speak answer coming up no doubt

Resolved! Accidentally I deleted all conversation with a contact. Can I get the messages back?

Will they hide somewhere in my android phone? Can I use any software to get them back? I just want to delete one message.

Pictures messages field

Texting

Resolved! Texting

Me and my friend both using iPhone so when we text messages each other, the texting show blue, but today the texting showed green that usually happens when I text to someone who doesn’t use IPhone, anybody knows why?

Resolved! Data is maxed but not sure how

I got a text saying I've used up all my data for the month. I'm only 2 weeks into my plan which is for 1000 MB of data. When I look at my usage history it doesn't show that I've used it. What can I do?

Customer Complaint.

I have been with Public Mobile for over a year and had set up auto pay with ZERO/NEVER missed payments. My card on-file was compromised sometime in the last few days therefore I am assuming the payment did not go through. This morning I receive a txt...

Resolved! Samsung Galaxy S 7 compatible with your network?

Please let me know if this phone will be compatible with your network?

Resolved! How to get rewards on community

Hi guys, I'm kinda new to all of this but I'm trying my best to stay active in Community to save money. What is the average post, answer and bravos do I need to give out/get in order to get rewards? Thanks

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