Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Sim card: when do i put it into my phone
I ordered a sim from amazon and trying to acitvate but when i submitted after entering credit card number, it failed saying unknown error and asked to restart but when i restart it says the sim number is already been taken by a user. Can someone help...
Tried to transfer my old cell number to public mobile. Now incoming calls go to old carrier. I can phone out from public mobile phone and my old number shows up.
Acoount was created yesterday. A call was made to my other cell after activation and it worked. Today it can receive texts, but wont send them out. Any calls to this newly activated public mobile goes right to voice mail. Any...
The mods won’t respond... I haven’t been able to ever get into my self serve account. I just got a new job and my son is disabled. I bought vouchers yesterday for the phone but it won’t accept it because my last phone broke and I have another used on...
If we switch to PM, can we keep the same number? How about if there are other plns attached to the original plan (i.e. smart watches has 2GB sharable plan that is attached to the original plan with Bell). I am really interested to switch as I pay too...
My family is planning for a vacation in Manila in Dec2019. Is there an international roaming services?HOw much would that cost me? Instead of getting a new local number/mobile devise it would be more handy to use the same device and number for only 6...
I forgot to pay my bill this month. But I paid it today, three days later. How long until my service is reactivated? I have tried messaging the Moderator_Team...I'm still awaiting a response. Is there anyone who can help?
I want to purchase a US add on
I can not access my account and I have tried calling *611 from my public mobile number, my wife's cell (roger's) and skype and it says Welcome to Public mobile we can not process your request a this time
I have been having troubles with my SIM card. I have had no reception for 2 days. Is it anyway possible to keep the same number if I get a new SIM card?Thanks,
Hi.This AM I took out my 7-11 Speakout SIM card (I had been a 7-11 speakout cutomer for 2 years; previous to that a Rogers customer) and installed a PM SIM card.I went through the PM application process of transferring the 7-11 tel # (xxx-xxx-xxxx) t...
I need some help! This if for my cousin visting from overseas. He has an iPhone 6 and I set him on up on a 3 month plan with 15G of data. He finished his data in 1.5 months. I added 1G of data but now he can't access it. I've checked his account and ...
Anyone know how long I have to wait for the moderator to message me back? I added $25 to reactivate my plan and for some reason the money just went into my account balance without reactivating my plan. I've messaged the 'moderators' 3 days ago. Still...
Trying to access my online account, my email address is not found
After creating account and paid the first month, it gave me this error:Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help"Target="_blank">email us to get your account operational. We apologize for any ...
I have 100 minutes on my plan but being on the phone with customer service is eating up my minutes. What will happen if I run out?
I have a talk plan that includes unlimited calls (expires in 1 months time), yet when I try to make a call it says 'Sorry, talk is not included in your current plan'
Hi. I have activated 4 SIM cards for my family but when I check my bank account, I have been charge 5. Whom to contact?
i dont want to switch to my number to lucky mobile.sorry!my phone number xxxxxxxxxxx.please keep on my number.thank you Edited by computergeek541: personal information removed, new thread created
How do I know my data period? I just want to set limits and warnings under the correct date range.
Hi,I believe I am on this plan ( see below) but do not see the bonus 500 MB on my account? It says Data Limit* (MB) 500MB. Do I need to change plans? $2530-days500 MB Data⁴ at 3G speed+ BONUS 500 MB with AutoPayUNLIMITED Talk Canada-wideUNLIMITED In...
Hey guys, This current promotion plan:https://www.publicmobile.ca/en/on/plans/60for10GB-3Gspeed Sates: "UNLIMITED Talk & Text in Canada & US" It's clear that statment includes talk and text while in the US. Otherwise known as roaming. However when I...
Hi admini am trying add credits with payment voucher but its going through. its look like my acccount is locked out. Please help asap. Thanks
Hello, I have purchased a 20$ add on for data and Roaming in USA, however no internet or calling was available to me during my stay. I have a charge on my credit card and heading home from my trip. How do I obtain a refund?Thanks!
Hey Neighbors, I had added on some data (1GB) before the end of my 90 day cycle. the data carried over and has been now used up but now my Plan data won't activate. I had gotten data notifications before the add on data was used up and when I che...
My account is locked out and unable to recover the password using email. Could you please help?
I have added money to my account several times using the one time top-up rather than the "make a payment" choice. My payment date is now on the 8th of each month. My account was activated on the 11th. I'd like to change the payment date back to the 1...
I bought the 10 day 1 GB US data roaming add-on yesterday and it is not working.
To anyone who can help,I am having issues with my service. I have had no service for 2 days now. My account is paid and up to date. My SIM card is 6months old. I have tried a master reset with taking out the putting the SIM card back in. Do you have ...
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