Re-activating old phone number

[tanavya]

Hi,

I would like to reactivate my account. I had a chat earlier with a CS agent after a post I made here: https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Re-activate-account/td-p/658697. I was told my phone number was held until I arrive in Canada, which I just did yesterday. Can someone have a look and please let me know if the number is still available, so I can activate an account with a temporary number suggested before it gets transferred to my original number.

Thank you!

[Anonymous]

 @softech : It was me being my usual literal black & white. If the company is going to use certain words then they need to own them. mimmo was going to edit the copy/paste of the reply to which I said well then that would be fake news as a bit of fun extremism. Then he ended up saying below that it should be deactivated not suspended. It was a good workaround of leaving the actual reply intact. (coulda used "sic" too 🙂 ).

[darlicious]

@tanavya 

Wow that's a long time to hold a number for a customer. So take the steps mentioned and first confirm that the number is still available by calling it. Then contact customer support to see if they can find the number for you. If you have a friend that search for it in their self serve account that may help if they can locate it.

[HALIMACS]

Was @Anonymous thoughts/words with Mimmo at the time. 

I don't want to bastardize it.

[softech]

@HALIMACS   I forgot the fake news part.. what was that about?

[HALIMACS]

Holy crap, @Anonymous & @softech , that's the same user we had extensive discussions about 10 months ago (with Mimmo)

The one with the fake news edited official quote... LOLOL

Can't believe they're JUST NOW  trying to re-acquire their old number. 

[softech]

OP said he talked to the CS Agent, hope he did open a ticket with PM and get that checked and confirmed that it was a PM number and they willing to give him back.. I just worry the "CS Agent" he mentioned were those replied in his original thread

[Anonymous]

 @esjliv : Yup...I suppose anything could've happened in the meantime.

[esjliv]

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@Anonymous wrote:

Did anybody read the linked thread?

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@Anonymous  yup, did.

No idea what happened in the last 10 months. Could have reactivated during that time, who knows. 

[Anonymous]

Did anybody read the linked thread?

 @tanavya : Now that you're here, can you use another phone to call your old number? Did the number start out new from here or was it brought over to here from another provider? So this all seemed to go down somewhere late last Feb. I would say a big giant good luck recovering the number. But if it came from here and a CSA says it's not allocated to another account then maybe... If it came from another provider and they say the number hasn't been allocated then maybe _they_ can get it back for you if you start a new account with them.

[esjliv]

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@tanavya wrote:

Hi,

I would like to reactivate my account. I had a chat earlier with a CS agent after a post I made here: https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Re-activate-account/td-p/658697. I was told my phone number was held until I arrive in Canada, which I just did yesterday. Can someone have a look and please let me know if the number is still available, so I can activate an account with a temporary number suggested before it gets transferred to my original number.

Thank you!

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@tanavya  - well, if it has been within 90 days that it was in nonpay status, all you need to do is make a payment on your account to reactivate you plan.

Can you log into your Self SErve account and make a payment to reactivate it?

Self Serve here: https://selfserve.publicmobile.ca/Overview/

EDIT: other ways to pay voucher, instant top up... see here: https://www.publicmobile.ca/en/on/get-help/articles?category=paying-for-your-service

[softech · Accepted solution]

@tanavya   Was it over 90 days of suspension and account already closed but CS Support willing to give the number back to you?

First try to call the number and see if someone took it already.  If not, good news 🙂

but you probably want to contact CS Support first to confirm (we are all just fellow customers and hence we won't know the answer)

To open ticket with PM

Spoiler

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there