What is the phone number for customer service?

[CharlesCharles]

Your website refuses payment by Visa. I submitted payment several times on January 1st. Visa service tells me you want my correct address. I have entered it several times. It has been the same for thirty years. 

David xxxxxxx

xxxxx

xxxx

xxxx

Edit by Dunkman: removed personal information

[darlicious]

@CharlesCharles 

This is what works for me....

Spoiler

Here's my method...

I just click on one time payment and in the middle of the page you can click on manage my card. Then I follow this procedure....

Follow this method when making a manual payment/adding a card to the account....only use the emboldened portion of the instructions if the payment card is already on file.

1. Reboot your device.
2. Clear your browser, use secret/incognito mode in firefox, chrome or safari.
3. Choose replace card rather than remove card.
4. Copy your address from your billing statement.
5. Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
6. Do not put a space in the postal code. X0X0X0 not X0X 0X0.
7. USE ALL CAPS if necessary.
8. Do not use autofill. Type everything manually.

Once you successfully update your card do not attempt your payment immediately. Log out/in then go to make a payment to pay for your renewal. Otherwise if you were not suspended I would recommend a $1 test payment. Follow my further instructions for a successful payment to unsuspend your account.

Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from customer support.

Go to make a payment. Choose the "other amount" option and add $1 more than the amount owing and submit the payment. If that is successful go back to your overview page and if it does not say active  click on the reactivate button. If that works log out and reboot. If that does not work and your payment is in your balance rather than showing $1 then go to the usage or plans page. Click on lost/stolen and suspend your service. Log out/in. Resume your service. Your balance should now be $1. Log out and reboot.

You can also try adding this way.....thru your editing your profile. You will see in small letters up at the top to also update your address of your credit card with a link to this page.

[softech]

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@Anonymous wrote:

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@softech wrote:

1. c. Do not use the Apt/Unit box. Leave it blank.

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 @softech : There's no apt# field anymore.

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thanks @Anonymous , will update my note!!

[Anonymous]

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@softech wrote:

1. c. Do not use the Apt/Unit box. Leave it blank.

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 @softech : There's no apt# field anymore.

[Anonymous]

@CharlesCharles 

Accepted payments (publicmobile.ca)

you can Remove your credit card and Logout and

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

and log in and re entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update or Remove Your Payment

Follow these steps:

1. sign in to Self-Serve.  Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

and if can't fix it you need To Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..

[softech]

@CharlesCharles   Was the credit card already entered on  PM system without issue? or were you trying to enter the credit card but got refused?

Here are the rules to enter the credit card we follow:

1. Clear the browser cache and then close all tabs, and relaunch or Simply use Incognito/InPrivate mode.
2. At Self-Serve, Payment Tab-> "Manage my Card" (Under the One Time Payment option) -> "Replace my card"
3. When filling in the information
   a. Avoid autofill
   b. If address/name your credit card statement is in ALL CAPS, follow it with All CAP.
   c. Do not use the Apt/Unit box. Leave it blank.
          If you have a suite #, add it to your street address instead.
          When you fill out the street address, following Canada Post address 
               if there is a discrepancy.
               You might use the billing address on your second attempt if necessary.
               Example: 101-1234 ABCD AVE E , City , PROV , CANADA , X0X0X0
   d. Do not use a space in the postal code.
              If it fails the first time, you might want to try X0X 0X0
              (drop the last digit due to space)
   e. Make sure you use the full name on the card.
4.  Submit the credit card/address without a payment attached to have it register.

[HALIMACS]

@CharlesCharles 

Public Mobile is a completely online based mobile phone service provider. 

There is no phone number to speak with a customer service representative.

Please follow @Dunkman advice. 

If you sign into your self-serve account is the available balance equal to or greater than your plan amount? If so, tap reactivate or resume service, which may be displaying. ( if you are adding funds to restore services... If you're just adding funds, check to see if they are displaying under your available balance and transaction history)

[Dunkman · Accepted solution]

@CharlesCharles 

Public mobile billing system can be finicky at times.  Your name and address entered must exactly match your banking/credit card billing address.  Might also want to wait one hour after several attempts since the system locks out.  Clearing cache, different web browser and incognito mode may also help.  If all fails, you may need to contact customer service agent to manually enter your credit card information.

P.S. I removed your personal information from this public forum.  Will also start your own thread.