Cancel Autopay without access to phone

[MaryTee]

I do not have an account and I have left the country so my phone does not work. I need to set up an account to cancel autopay but I cannot receive the verification text. What do I do?

[mimmo]

@MaryTee  does a friend or family member have access to you r home?  Can they find the sim /phone and send you the access code when you are creating the account? 

Remember you will have 90 days from time your account how inactive to pay else you will lose the number. 

[BKNS27]

@MaryTee 

Could you please clarify your issue?

You mentioned that you do not have an account but you want to create an account to cancel AutoPay???

I am a little confused about your question.

You need a PM SIM first to create an account and if you are porting your old number then you need to confirm the porting by SMS text.

[Anonymous · Accepted solution]

 @MaryTee : If you can call 18554public then listen to the recording and it will tell you your renewal date. Then just before that, log in to your payment card account and put the card on hold or pause or whatever. You won't be able to use it for the 12 hours or so. Then unpause the card. This will cause the autopay to fail and put your account into suspension. Then before say 85 days you can reactivate it by making a manual payment.

Edit: Or have a friend here call the number and give you that date.

[softech]

@MaryTee   you never setup a Self Serve My Account?  if that is the case,you will hve to open a ticket with PM Support and have them to assist:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[HALIMACS]

@MaryTee 

You may wish to contact the customer support agents. 

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.