Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just signed up for public mobile. When I saw the sign up summary I noticed my birthdate was incorrect. Is it possible to change my birthdate to the correct one? Another thing, I was informed by a friend that if I use his number for the referal bonu...
Hello! I've had a phone with public mobile since the beginning of August of this year (2018) and never had any issues. Randomly today at approx. 245pm I went to make a phone call and it wouldn't let me and all the automated guy would say is "sorry pl...
Just want to confirm, the prices listed on the PM site does not include the $2 autopay reward? So for example there is a $35 plan, and if I do autopay then my plan is now $33 right? Just double checking because I think last year the plans that were...
Was going to switch to Koodo and bought a Koodo Sim card. After closer examining the details of the Koodo plans for my needs have decided that PM is the better choice. I originaly considered Koodo because they offer a $15 plan with unlimited texting...
Hi all. It looks like plans have changed again today. Variation of the ones introduced earlier this week. For example: Was $35 for 1.5 GB, it's now $35 for 1 GB plus 500 MB bonus with auto-pay.Was $40 for 5 GB, it's now $40 for 4.5 GB plus 500 MB ...
Hello. I have been a PM customer for a couple of years now. Currently on the $40- 4.5gb 30 day plan. I am using an iphone XS. Today I completed a phone call and after I hung up, a message on the phone appeared "SIM CARD FAILURE."I have rebooted, ...
Everyone today cannot imagine the phone service with no data. Data is becoming less and less expensive every year little by little.Unfortunately we cannot say that about talk and text plans. Lots of teenagers and older people up there still needs the...
I AM GROWING INCREASINGLY AND PERSISTENTLY FRUSTRATED DUE TO THE LONG DURATION TO REPLY BACK, THE LACK OF RELEVANCY IN THE REPLY I RECEIVE.I HAVE HAD SEVERAL ACCOUNTS WITH:KODDOOFIDOVIRGIN MOBILEAND NEVER EXPERIENCED SUCH A IMPRACTICAL METHOD OF COMM...
Hi all, I'm planning on going to the States next month, and was going to purchase the 10 day US roaming add-on like I've done in the past. Only this time, my regular 30 plan will renew itself while I'm down south. My question is, will the 10 day roa...
Really need it to work Thursday am. Thanks!--jsfx3
I was in Walmart in Barrhaven in Ottawa a couple days ago and they went online and helped get me registered for two phones and gave me a 40$ voucher for each number I transfered over from Videotron... Great service, and basically a month free too ...
So for some reason my phone just went from having full service.... To going to no service at all is there any issue with any one else plz help first time using public mobile
I am currently with freedom mobile and i am trying to activate my sim online and I have been trying for hours, every time i get to the last page it says payment failled and tells me to try again with a different card and by now I have memorized my fr...
I joined public mobile last month and was told at time of activation that my second month would be free, but today my phone was shut off can anyone help me to resolve this?
New to CommunityJust went onto my account and noticed that there are new plans being offered. I am currently on $120/90 day Canada wide talk, worlwide text and 3gb data. When I go to create your own plan the same comes up at $105. Did the prices go d...
Hello, I am having an issue with my Sim Card. I currently use an iPhone 5s but am switching to a 6s, both of which phones are unlocked. The 6s was used with public mobile as well. But when I put my Sim Card into the 6s, it keeps saying it's not compa...
Hello everyone I have a Public Mobile SIM card with number 1 xxxxxx77 . This SIM card is old and deactivated. Since I am spending a lot of time traveling EU I would like to start using this card again. Could you please tell me how can I 1. pay (with ...
So I'm stuck with a phone that is only useful as a doorstop.My renewal is today, I'm on auto pay but it didn't work. Tried to pay online, still no go. Anybody have any suggestions?
I added 180 to my account. What steps do I take to pay for my plan?
I have $26.00 left on my account...i can't get an add on for long distance calls. I need it.
Hello! I switched to the $10, 30 day new plan today and now when I try to make a local call I'm told that I can't since I don't have a long distance add on. I tried rebooting the phone which didn't work, turning it off & removing SIM then replacing...
I would like to thank the moderator team for responding extremely fast. I messaged them regarding a porting number error during transfer @ 9:37am and they responded at 10:22am. 45 minute response time. I was told it could be days. Thank you @CS_Agent...
Topped up my plan and I still don't have service 24 hours later. I topped up the plan while travelling in the US fully expecting that my plan would work when I came back to Canada. I still have no service. I've rebooted phone, reseated the SIM as ...
anyone know tech support #?
I changed my Pass word 4 times today and nothing ...can not get into my account .This is very frustrating and makes me wonder about this phone companyI need it FIXED ASAP or its BYE BYE ...to your company and i will take as many people along as a pos...
How can I view and print from public mobile the amount spent each moth on my cell phone for my accounting purposes, can I get a print out of $$$ spent for the year.ThanksRaghu
My plan is active and does not run out anytime soon. However I have not been able to text or recieve texts. Is this a known issue. I have removed my sim card and put it back. It didn't make a difference. I cannot even call *611. Someone help! Thank y...
Hello 1. My $40 plan expired by 1 day2. Changed my Plan to $50 plan3. I topped up $50 plus tax(plan was $50)4. Only $20 was deducted5. Now I have $30 available funds and $20 balance dueHow to apply available funds?
Good afternoon, I have paid my service this morning and my service has not come back online as of yet. I paid it this morning at 5:00am. I have never had an issue paying my account this way and service has always been restored to my line within an ho...
