Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
You can buy a 2GB nonexpiring "booster" on Koodo for $30.PM sells a 1GB add-on for the same price.
I've been with Public Mobile for a couple of years and I'm grandfathered in with a plan that includes canada-wide text. Now I see that International Texting is the ONLY texting option for new users... Is there any way I can get international texting ...
I want to port my number from koodo prepaid but it is telling me both of my numbers are inelegible
Oneplus pushed their latest update to my phone today and I updated it. Now my phone will only connect to H+ whereas before it had no problems with 4g+ etc. (I have a 4g/LTE plan) I tried deleting all my APNs and entering them manually but im stock at...
hi all, i'm new to public mobile. bought a new SIM from walmart, tried to activate it but says it's an invalid SIM? i don't get it...i just got this SIM brand new from walmart. PLEASE HELP! i'm trying to activate before the 1gb data referal is ove...
Hi @Saray_O I have tried to log into my account and it is saying it's been deactivated. Is there a way to reactive my account and continue to use public mobile? Thanks
Hi Guys, I just started with Public Mobile 1 month ago and LOVE it! I even just recommended it to a friend! We both got the complimentary 1GB data (me for referring him, and he for beginning a new plan with PM). We have Vancouver numbers although we ...
Hiacct#10000000******647-***-**** my service stopped. I am on auto pay and payment is not due till Dec 7th thanks
Hello @CS_Agent, I just setup a new account and ported my number. I phone says "SIM network PIN blocked. Enter SIM network PUK." I have a unlock code however I require the PUK. Please help!
I did a search and I see threads going back to 2015, people baffled that paypal is an option to get a sim-card but not make a payment for the service. Never is there anything resembling an 'official' response. Much theorizing, some of it well though...
so my credit card was re new and now when i put the new credit information to make a payment it says provider of credit doesn't allow to make a payment a called my provider and they said everything is fine on your account no issues please advice
So this is the 3rd time in 3 weeks that my sim card needs to be reset from PMs end because I cant send texts.Now I get to do the same song and dance threw messages with a mod to get them to fix my sim. I wouldnt mind so much if I could just bypass th...
Hey ive recently lost my phone and i was informed that i could have the imei provided to black list my iphone 6s. How do i blacklist? I am unsure how to proceed. Please help!
hello, i recently activated my phone and was wondering why my phone isnt detecting my sim anymore
So I renewed my $120/6gb plan back in mid sept, and I got text from PM in like late oct I've reached 75%, which doesn't make sense since I've never used that much data 1/3 into my cycle. I haven't done anything out of the ordinary with my phone data ...
Will the newly released OnePlus 5T be able to ride on LTE coverage with current Public Mobile's network? Following is the info from the OnePlus' website LTESupports 3xCASupports 64QAM & 256QAMSupports up to DL CAT 12 (600 Mbps)UL CAT 13 (150 Mbps) d...
This morning can’t connect to internet when I shut off the wifi mode and use the LTE. Anything wrong with the PM data connection?
Hi there, I having family living abroad and I wanted to add international add-ons so I can call my family in Hong Kong. I did not notice that the $8 200MIN add on does not include call going to international destinations (other than Canada OOP and US...
Hi im brandnew to pm! I got the 4+2 3g gb plan with provicewide calling and global text. Today i activated my sim and it was displaying lte and the data wAs working! Out of fear of service termination i switched it to 3g. But i am wondering if i can ...
Hey community,If I change my number, will there be a voicemail message informing callers that the old number has been changed to the new number?If so, for how long it's gonna be there? Thanks,Os_liOn
Whenever I switch ON the 3G, I have no network on my phone.I have recently switched to iphone5.
Hi I m new to public mobile. And started an SIM card completely with public mobile. Not ported from other provider ! I can place calls and go internet but can not receive calls. I don't know what to do about it. Thanks. Keyi
I lost my debit card and had it replaced with new expiry and security code so I tried to re-add after my autopay failed when I forgot, and I am unable to add a new credit card and reactivate my plan. It just says unable to process transaction
For the last two weeks 99% of my incoming calls have gone straight to voicemail. Phone does not ring. I have performed all basic trouble shootingon my iPhone 7 Plus to no avail. Outbound calls, texting, and data all work. @CS_Agent I have sent you...
Greetings. My friend just joined PM, but we can't' figure out how to configure data settings on his Samsung SGH-C414 flip phone. I've checked the data set-up from the community, but some of the terminology doesn't match up. Please see the set-up in...
Good morning, I lost my telephone what can I do
PLEASE RESPOND NO TEXT ARRIVES.All third party services confirm messages sent!
Hello!I made a public mobile account sometime in August. During this time, there was a sale that I saw on plans, so I made a new plan which was to switch over on Nov 17th. Normal stuff. Then there was some network crash you guys had to deal with, re...
Wooaaa, competition may be heating up! Between Fido, PM's (last)fall promo, an now FM https://www.freedommobile.ca/plans-and-devices/mobile-devices/device-details/lg-g-pad-iv-8-0 This will be interesting for those that use VoIP services on PM. Keep i...
I'm hoping someone can contact me about a stolen phone. I've gotten a new phone, but I need to disable the stolen one.Please, help me. Thank you.
