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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Good morning, spoke to your representative Mia. She was not helpful at all. I asked for a day extens

Asked for an extention on late payment for 24 hours and was refused.This company going down. No more new members, no more customer service and no more grace periods. May need to swithch fast...

internet service not working

Every single month my phone has to be reset because the internet does not work. Ive been given many reasons why this happens. I call they reset it and within days its happening again.it has been happening since last year.the worst part is i thought i...

I will be travelling to several countries. Should I get my phone unlocked, buy SIM cards abroad?

Also, will I need a micro or nano format of SIM for my Moto G phone? Do I continue to pay for my monthly plan while abroad?

Beta SIM card

What's up Public mobile? Glad to hear you're making changes but.... I ordered a free SIM on may 25th and here we are almost two months later and I haven't gotten anything What's the deal?

Resolved! Hello any info on ordering a sim card

Hello i did the email order but still no news can someone give us a update got two kids wanting a plan is it possible to get more sim cards for family thanks ...

I have no internet access even with 4gb Lte data plan

I have 4gb of data on my plan. Just activate today. But i dont have access to internet even data is switch to on. My phone is iphone 6 plus

Public Mobile SMS Notifications

From time to time you may see some text messages we’ve sent related to your Public Mobile account and services. These messages are designed to help you better manage your account, inform you of service updates, and keep you up to date on exclusive cu...

Resolved! I've already paid my bill so how come it still says out of service

My brother paid his bill 2 weeks ago and last night it said out of service. How can that be fixed

Resolved! I would like to add another telephone number with my plan, what I need to do

How to get another phone added on to my original plan?

Getting a bit of a run around..

In a previous posting I asked about not being able to send/recieve pictures through text. I have tried chaning all settings, did a factory reset, enabled data and kept retrying my APN settings about 10 times figuring it was something I was doing inc...

Resolved! Lost phone by Purolator

My phone began giving trouble some weeks ago. Public mobile informed me that it was still under warranty and that I should send it in to be fixed or replaced. All was well and good until Purolator who in the process of delivering the new phone lost o...

Very upset costumer

I feel I should not have to wait like a new costumer to open another account for my daughter! I'm still waiting for her to become a costumer. It's complete bs! Not a happy momma bear!

Activation ligne

pourquoi ligne marche pas

Please de- activate cell phone service.

Please de-activate my cell number since i have not been using this service since April or May as my credit card is no longer valid and you have not been able to apply the payment to my credit card. I had a message on my cell phone that my account has...

Resolved! Expired account

What happens if you miss a payment and don't pay? Can you still receive incoming calls?

Cannot Send or Recieve Pictures

I have never been able to send or recieve pictures since joining PB. I get the option to "download" pictures sent to me but it never downloads the image. When sending an image it just keeps saying "sending" but never does. I have a Note 2 running And...

How does public mobile work? i am new to this

Do i get the plan with a new phone or something, what do i do?

Resolved! Hello

I would like to activate my public mobile phone. Can some one please help.

I lost my phone

hi i lost my phone yesterday. could you cancel my phone activation. could you cancel my payment too.

hi I need a micro sim card to work with my new LG G3 Smartphone how can I get one in with the same n

Hi I recently bought a LG G3 Smartphone that works with micro simcard. How can I get one in replacement of the regular one that I have so I can use my same phone number with my new smartphone?. Please let me know.

Is my iPhone compatible?

Hello there, I have been a Virgin Mobile customer for 6 years. I was in a contract with an iPhone 4S between October 2011 - 2014. Since I am now finished my contract, am I able to port my number to PM and use my iPhone without issue? I entered the IM...

Will Samsung Gallaxy work with PM?

I am a PM customer who owns a Motorola purchased from PM. I am looking to purchase a Samsung Galaxy for my daughter and myself and would like to know if I will still be able to use the PM service. Thanks, Kim

IMPORTANT

Someone has taken my credit card info and i have been automatically charged on my credit card, i need to get in contact with public mobile to stop the payments and check what is the phone number that has been used in this process

I bought a new phablet, and need a small sim card. I like public mobile,

I BOUGHT A NEW PHONE AND WANT TO REMAIN WITH PUBLIC. THE SIM CARD IS TO LARGE FOR MY PHONE, DO YOU HAVE A SMALL CARD.. PLEASE.

$10 beta discount?

First post!I signed up for PM's Beta back in May and recieved an invitation to join July 2nd - just a few days after the $10 beta discount was removed. This is very disheartening as I was waiting and hoping I would still be eligible for the discount....

Resolved! transfer sim card to a new cell phone

how can i transfer my public mobile sim card from my old phone to a new one i just bought?

Resolved! My data does not work

I joined public mobile two weeks ago and when I try to use my data it says "No Service"; I am paying for this plan.

Why can't I send photo text messages?

I can't send photo text messages. I called Public mobile and they had me download GOSMSPro or something like that... it was fine for a while...then even that app made my regular texts screw up. I deleted that app. I never was notified about messages...

Hello, I'm not a customer but I would love to. How will I proceed?Thanks.

SIM card order

Hi I'm sorry, I ordered the wrong SIM card size so how may I go and change my order?

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