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Need a refund

AdamaK1
Great Neighbour / Super Voisin

Hi I changed my payment yesterday from $50.00 to a $30.00 so because am doing pay as you go I did it in store and I did a mistake of paying for data so now I cannot make calls or receive so I need help please 

4 REPLIES 4

popping
Retired Oracle / Oracle Retraité

@AdamaK1 wrote:

Hi I changed my payment yesterday from $50.00 to a $30.00 so because am doing pay as you go I did it in store and I did a mistake of paying for data so now I cannot make calls or receive so I need help please 


You activated a $50 plan yesterday and then changed it to a $30 plan right away without schedule the change on your next renewal date.  Am I correct?

If yes, there is no refund for the unused portion of the $50 plan because PM is a prepaid provider.  But you can send a private message to moderator for help.  But there is no guarantee that you will get the refund.

 

After the plan change, nothing works.  Am I correct?

If yes, your new plan features may not not be provisioned correctly.  Try the lost/stolen phoen trick to re-provision your plan features.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

shskr
Model Citizen / Citoyen Modèle

@AdamaK1 wrote:

Hi I changed my payment yesterday from $50.00 to a $30.00 so because am doing pay as you go I did it in store and I did a mistake of paying for data so now I cannot make calls or receive so I need help please 


Contacting the moderator team can help. I think they can add it to your available funds for next month, but can not give a refund physically.

mimmo
Retired Oracle / Oracle Retraité

Not really following what happened, Did you do a plan change? To data only?

 

What plan do you have what plan do you want? Etc. 

 

 

RossN
Mayor / Maire

you will need the help of a moderator for that

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