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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How can 5MB of data be used in 3 hours while phone is on Wi-Fi?

My daughter uses this phone and has plan with 250MB of data. We have turned off cellular data use for practically everything on the phone and disabled background app refresh. This morning we entered the new data cycle. Phone was in our home, on wi-fi...

self serve website down?

I need to add more data but when click on https://selfserve.publicmobile.ca/I just get a blank page on my computer and on my phone. Is the down everywhere? When will it be fixed?

Libre-service s'ouvre sur une page blanche

Bonjour @CS_Agent Il est impossible d'accéder à la page du libre-service, elle ne charge pas. J'aimerais transférer mon ancien numéro de téléphone qui était avec Koodo prépayé alors je dois absolument accéder au libre-service; pourriez-vous m'assist...

Resolved! Wrong number ported

Hello, I just switched to Public from Freedom. I have a new number and did not want one. Who do I contact to get this fixed?

Resolved! How do I get my mobile data working on my phone

cancel autopay

RBC rewards

I was in my bank account and noticed that they have a reward for signing up to Public mobile and pay with your RBC credit card. I have two accounts I am paying for with my RBC credit card. I was wondering if this is a case of only for new people or i...

Need to port my Koodo number

I need to port my Koodo Number. My Public mobile phone number is #$#$#$#$#. My Koodo Number is $%$#$%. Account Number is %$#%$$%. Edited by ShawnC removed Private info

Resolved! Data for my smart watch

I purcahsed a smart watch and need a sim card & data for the gps function and walkie talkie to work, how can i only add data to it? was hoping i could just use the data from my phone plan but when i searched the community posts is seems only 1 sim pe...

Auto Pay

How do I set up AutoPay?

Resolved! Problems with calling

My dads plan has unlimited talk to Canada and the US but a lot of the time he tries to dial a number and it says he doesn’t have talking privileges. After trying multiple times it sometimes works. Sometimes he gets a message saying he can’t dial long...

Resolved! Question about Changing Plans and Rewards

I just did my first payment on my current plan and got an autopay reward. If I was to change a plan to the next renewal date, will the new plan minus the reward? and whatever is leftover will be autopay? I'm just little confused becausse my old plan ...

help please

Is it possible for a Public rep to call me on my phone to disuss my problem registering?1) My sim card arrived & I cannot activate my card.2) I cannot open a new account because it says I already have an account.3) When I enter my cell # to "verify m...

autopay didnt work, account suspended

my account has an autopay set up, and now my account is suspended because autopay didnt debit from my credit card. Is there a way I can get someone to look at what went wrong? I have been with autopay set up for many months and this is the first tim...

Resolved! Android WIFI Hotspot App

I'm looking for an Android app to set up a hotspot on my Phone, so I can surf on my laptop.I want one that can be started by one click and closed by one click. My laptop and phone both have bluetooth so that's how I'd like to connect. I have tried a ...

Trying to create account and sign up for PM but get error

The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here. My phone number is valid, must be associated with a profile? My wife is with PM and my number was her alternate ph...

Keeping number Active

Hey all,Looking at spending some time (up to a year) in the US and wondering how to keep my number for least cost here in Canada for when I return. Any thoughts?

Call Forward options in phone reporting ”Call settings error” “service unavailable”

Just activated yesterday, using an Android LG G4. I successfully ported over my old phone number and set up Call Forwarding if Busy, if Unanswered & if Unreachable no problem. At the time my phone said the provider was "Telus" This morning, call forw...

My phone

I have a number with public mobile I had too activate new sim but I'm having trouble getting my old number back with them.

Resolved! Related to billing

I charged twice let me know what should I do ?

Resolved! Change Phone number from Koodo

Hi all,So I went to change over my old number from Koodo (during registration it said to wait), and now when I went to change it, I was told to contact the community. So here I am :). Thanks to whoever is able to do something

Resolved! Samsung Galaxy A10

Can you tell me why you do not support a Samsung Galaxy A10. This is a brand new phone

Resolved! Lost phone, reactivate suspended account to new sim?

Good day, my son lost his phone a month ago and I suspended his account in the hopes it would turn up and I’d be able to reactivate it. It’s been about a month and it’s not looking good as the phone is still MIA (I have reported it missing/lost). In ...

Activation

Hi Samsung note 5, new sim,in the activation step, I get sim number invalid Any tips?Thanks guys

Resolved! Phone

I bought the wrong add on I'm in Canada and I bought the USA one for 10 days. How do i get my money back

Phone

I tried to use my other samsung phone and it was from telus I tried my public mobile sim card and it didnt let me have wifi. I just had calling and texting

payment

Hi i can not register my credit card which is good.it always says Umable to process transaction .your credit card will not be charged error .can someone help?

Unable to reset password

Hi I'm unable to reset my password as your auto mailer sends me a link that requires the old password I've forgotten to reset it. More distrubingly, I was able to get into my account from that link.

Resolved! us roaming

I want to add the $15 us roaming talk and text to my plan, but it's not showing up in the list of add on. I purchased it 10 days ago and want to purchase it for another 10 days. What happened to it?Also, is there a way to purchase for 30 days at one ...

Resolved! Number Port not working

I'm not having any luck moving over my PC Mobile number to PM. I've gone to the change my number screen and entered in the # I want the plan/sim to associate with. The PM account has a different email than my PC Mobile/Koodo account now, but still ...

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