Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
You can get Public mobile payment vouchers at the Smart 24/7 shop (Esso petrol station). Initially, the guy said no, but he then checked and found it and said: you are the first one to ask about it
Hello, This is weird. I cannot receive calls as any incoming calls go directly to voicemail. I cannot make calls as it says i dont have enough balance. to top up I gotta call *611 which is also not working. I particularly remember doing auto payment ...
I couldn’t login into my account, is there a support telephone number
Good Evening, I have tried 2 days now to update my payment deals with my Master Card. The system says to contact my CC company. I spoke with them and they said there is no block on my credit card. Wondering what is going on? Thanks for the help
Hi all, so here is a weird problem that is occuring to me the last two nights that I have been held up in White River, Ontario. The issue is happening to both my personal phone, which is Public Mobile, and my work phone, which is Bell Mobility. As t...
I have bought a sim card directly from Public Mobile. After it shipped to me, I went to the site to activate my sim card. I completed the form and when finally submitting it... it went into a "processing" state for 3-4 minutes and then went to an er...
15 dollar plan has unlimited incoming calls, why I got a msg says I have 10 minutes left when my incoming calls reached 90 minutes?
Keeps saying not able to process?? I just made a account and bought the $60
i cant access my login account because i forgot my username and password can you help me locate my account
i want to cancel these number but the SIM card is lost and it didnt register online account yet.how can I do now?
I have the $120 per 90 DaysThis plan includes:12GB DataUnlimited International TextUnlimited Provincial TalkPlan from a few years back, is this data at 3G speed or LTE?
Everything is working well only cannot send text messages tried everything
I’ve been looking around and can’t seem to find how to remove my autopay. Can someone help me or point me in the right direction please!
Hi, Public Mobile. I am unable to get a phone verification from Paypal. I called them. They said it is everything fine with the account and asked to call my phone service provider to make this option available. Could you please help? Thank you
I've copied the number on my SIM card to a tee and it still says it is invalid. Am I doing something wrong?Changed browsers, cleared cache, waited hours.. don't know what to do now. Please help!
Hi, I'd like to renew my services but my online account is locked. The sim still works but I need to top up. Its been a few months so I am not sure what will happen if I paid my fee by calling 611. I've pm'd the mods a couple of days ago and I am sti...
Im trying to activate my new sim card, once i get too the final page it said activation failed please log out and log back in. When i attempted it a second time i got the same message. Ive already been charged but i cant log into or create a self ser...
Yesterday was my autorenew date for the promotion plan that was announced last month for $40 for 8.5gb data and I registered myself for auto payment but Public mobile did not took the money and start showing ”Your account is deactived make payment” ,...
I bought three PM vouchers $40, $5 and $5 from superstore. $40 one worked right away, but the two $5 ones are not working and giving error.
My service has been disconnected and I have vouchers too add but it’s not allowing me! Please help
You have charged my American Express twice for a new account and I aparently still have no account ?
Hi, I am a visitor from the US, and I purchased a public mobile sim a couple of days ago with a $50 unlimited text and calls between Canada and US and 8 GB data plan. I am not being able to use mobile data even though it is activated. Under the Cellu...
(Solution below) I reactivated my plan by topping up. I can connect to the PublicMobile network, but any call I attempt to make results in a recorded message saying that I need an add on for long distance calls, in spite of my active plan including C...
Hello,I am looking to join Public Mobile and my father is currently with Public Mobile. His plan costs $60 for 3 months with unlimited texting and calling. Can I keep this plan?
Latest promo was for new customers only and you had to get SIM card before midnight Sunday to get it.So l ordered sim before minight and received it today.I installed it but l don’t seem to see any way to get the promo.Can you help me.
Unable to process transaction. Sorry we are unable to verify your credit card information, so this purchase could not be completed. What do I do now?
Hi,I recently activated in store, but I do not yet see the recurring $5 discount nor the bonus 500MB data. Will this take some time to apply? Thanks.
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