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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Community reward

How we get that

Connection

HiMy regular data exists red,but I have additional data available. Can not get web access.

How to Quote when reply on Mobile Browser??

hi, wonder how to Quote when I am replying if I am using mobile browser?? I know how to do this on desktop... but forgot how to do on Mobile.. (sorry.. I am sure someone told me before...but I usually don't use mobile browser for PM Community so I d...

Getting close to 30th day but I do not see the second month credit

I already checked the existing answer saying it would deposit before the first 30 days. Does it normally get close to the last day? My second month would start from 13th and I still do not see the credit on my account. I confirmed that my email was r...

Resolved! Hi

Having trouble resetting my forgotten password can anyone help me please

Resolved! Locked out of account need urgent help, PLEASE ASSIST

PLease can anybody assist??? Thanks Grete

Resolved! PURCHASED PHONE

i JUST BOUGHT A REFURBISHED PHONE FROM HERE, IT IS A GIFT SI WILL THE PHONE BE UNLOCKED?

Resolved! App to read the Community?

I know PM does not have an app for Community.. any 3rd party app on Android that can make checking Community easier? checking any way other than mobile browser. thanks

Resolved! Data disapeared

I have a plan that gives me 1gb of data. This month, after using 560 mb, it looks like I've exhausted my data. But why? Can a phone use data without recording it?My data re-ups in 2 days, and I'm always at home with wifi (thanks, 2020), so it's no bi...

Resolved! Iphone hotspot doesn't work

Hi, I tried to set up the hotspot function on my iphone 6, when i clicked the hotspot section, it says if I wanted to set up the hotspot, I needed to contact public mobile. When I clicked the APN section, it only has three lines: APN, username and pa...

Resolved! Refer A Friend

Will I receive a one-time credit of $10 for refer a friend to join PM?Thanks!

Resolved! Add-ons

I purchased an add-on. Money was deducted at instant but plan was not activated. What to do now? I am thinking that I wasted my money.

Resolved! Can't register for auto pay.

I changed my billing address with my bank today so I've been changing the payment info on my various autopay accounts, public mobile included. However I keep getting an error saying my bank account is blocking the transaction, I know its not my ban...

old account number

Re: insert sim / emergency

my email is xxxxxxxxxxxxx, it seems that it was locked out, please help edited by computergeek541: e-mail address removed

No service all of a sudden?

Does anyone know why this is? I signed up 3 days ago and it's been working ever since. All of a sudden it says "No service" and when I look for available networks, it says none to be found.

Always failed when activate new sim card at payment phase

Hi PM team:I bought a new PM sim card and tried to activate it.Everytime at the payment phase, when I input my credit card info, chose "register to auto pay" and click "activate", there is error info showed off saying can not active the credit card ...

Resolved! Help

Me and my wife suscribe with public on saturday. We have inter et but not service. Can't make any calls. Does porting take this long?

Contest- Scam???

I recently received a message here in Community. When I click on the link, a warning pops up saying that this is a potential Hazardous Site. Is it a scam? "Do you wish a prize? Here is your lucky moment to win a luxury brand new Apple iPhone 12. D...

Wrong time stamps on acct. usage.

Why are my time stamps wrong on my usage history? They are different by two hours? And how do I determine am (morning) from pm (evening) calls?

Message "Not Registered on the Network"

I have been with Public Mobile for years. I am currently getting a message that my SIM card is not registered on the network and therefore I have no service. What is the solution of this issue. Do I need to change my SIM card?

Resolved! Referral credit not showing up yet

I entered my friend's referral code when activating my sim card and it was deemed valid. However I didn't receive the $10 credit. How long does this normally take?

What Information is Needed to Port Out a Number?

What information will I need to provide to port my number to another carrier? One of the things that the new carrier wants is the PIN or Password on my current account. What do they want?

Service has been intermittent for past week

we have 2 accounts and 2 different phones. Both have been almost useless for at least the past week. Variety of issues include text messages not being delivered, calls not going thru with no dialtone or contact, calls not received with no indication ...

Resolved! Recharge

Hi, I tried to recharge my account by credit card, but it would not go through. I just bought a recharge from a retail outlet, still no dice - says recharge code not recognized. Can anyone help, pls?

Resolved! Compatible with public

Wanted to know if huawei Nova 5t is compatible with public network. Would like to buy but can’t find it on this site, thanks

Resolved! Email

Can someone tell me how to update my email address I can’t see anything on edit profile

Resolved! Rewards

Hello everybody, I need your help today. I noticed last week when I added the freebie add-ons from the more the merrier campaign that my rewards didn't apply when my plan renewed? What should I do about this?

Resolved! Plans to include US Long Distance

Greetings, I have the $40 plan with unlimited CDN long distance, but no US included. It would be great if a plan like this could include US as well! I see a holiday addon for $0, but how long does that last? Is it only over the holidays? Regards,

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Community reward

Connection

How to Quote when reply on Mobile Browser??

Getting close to 30th day but I do not see the second month credit

Getting close to 30th day but I do not see the second month credit

Resolved! Hi

Resolved! Locked out of account need urgent help, PLEASE ASSIST

Resolved! PURCHASED PHONE

Resolved! App to read the Community?

Resolved! Data disapeared

Resolved! Iphone hotspot doesn't work

Resolved! Refer A Friend

Resolved! Add-ons

Resolved! Can't register for auto pay.

old account number

Re: insert sim / emergency

No service all of a sudden?

Always failed when activate new sim card at payment phase

Resolved! Help

Contest- Scam???

Wrong time stamps on acct. usage.

Message "Not Registered on the Network"

Resolved! Referral credit not showing up yet

What Information is Needed to Port Out a Number?

Service has been intermittent for past week

Resolved! Recharge

Resolved! Compatible with public

Resolved! Email

Resolved! Rewards

Resolved! Plans to include US Long Distance

missing discount

Porting from virgin to pm

monthly subscription

Invalid Phone Number

Plan change