Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Community Moderator Team.: Need PUK code

Hello, I have recently joined Public Mobile. I need the SIM network PUK. Please provide this to me. I can answer any questions you have. Thanks.

Resolved! Can a moderator please pm me

I need to talk to a moderator.

Resolved! Phone problem

Anyone else's phone not working.? I cant make calls or text nothing works and they took payment on the 23rd of April

Resolved! SIM Card Dead on Arrival

I just received a new SIM card in the mail, proceeded to activate it and install it. The SIM card appears to be nonfunctional. I installed a SIM card from my other phone (also on Public Mobile) without issue. How can I get a replacemt SIM card? Thank...

Mobile

Glad to have my phone ...great rates ..gonna keep it!

Resolved! iMessage Not Activating

hi everyone, i’m new here, i’m having troubles with my phone, imessage is not activating, i’ve waited 2 days and nothing. and help?

Resolved! Porting a number back to previous carrier

After I merged my phone number from my previous service provider to my new Public Mobile plan - it cancelled my previous plan and contract with Rogers and will charge my Family plan hundreds of dollars by tomorrow. Is there any way I could undo this ...

any way to stop texts from Public Mobile?

I keep getting a few texts every month from Public Mobile. One telling me I got my $10 discount as part of my 6-month promo, another telling me that my payment is due, another telling me my payment's been received....is there any way to get these to ...

missing 50 minutes of Canada-wide Talk

I signed up for $10 plan that has 50 minutes of Canada-wide Talk and 50 Minutes text. I only see 50 text messages shown on my account. But the 50 minutes of Canada-wide Talk doesn't show up on my account. I also have 400 long distance minutes. It's b...

Resolved! I am getting too many email notifications

Can I unfollow a community post? I replied to a community announcement post and inadvertently clicked reply without looking. Weil I don’t want to see all those replies.

@moderator_team I have topped up my card with two vouchers and extra 18$ top up

and i still cannot make any calls or receive calls. I haved wasted about 90$ in total.

Resolved! Speakout -> PM number port stuck?

Porting my number from Speakout to PM. It's been 3 hours now and I can send texts/make calls but I can't receieve either. Making a call leads to "this number is not currently in service". Is my port stuck? If so, who can I contact to get this resolve...

porting a number from SIP provider

Hi,Before I order a public mobile sim, can you check if i can port my number from a SIP VOIP provider to PM? if so how can i do that

$35 30 day plan not available as 90 day with bonus data

I would choose this option to better budget data use over a 90 day period, wonder why it's not an option. Seems all others have a 90 day counterpart?

Resolved! Re: i need help

I was over charge for my plan can i get back my money

Resolved! Phone not working

I have a LG GD510 originally from Rogers. I have just inserted a new PM Sim card and it did not ask me for a unlock code, so I assume it is unlocked. I have set up an account, paid for a plan but my phone says I can make emergency calls only, it see...

Resolved! Is it possible to port my Public Mobile number to another Public Mobile account?

Hi, I currently have 2 Public Mobile accounts. I only want to keep account A which has the better plan, but I want to keep the phone number from account B. I have no use for account B. What are my options?

How do I deactivate my account for a long time?

I'd like to suspend my account for four months since I won't be in canada during that time period. Is there anything i can do to resume using my number and plan after I come back? Thanks.

Resolved! Rewards

I have just recently activated an account and was wondering if rewards get automatically applied to your bill or do you need to apply them yourself?Thanks

Resolved! Average Response Time for Moderator Team to respond?

Hi There, I'm a new customer of Public mobile, and would like to port my number from Koodo prepaid. As discussed in previous threads, the port would require a moderator to do. I've messaged "Moderator_Team" 4 days ago (last friday) and have yet to g...

Resolved! Account Expired on AutoPay

My account has been "expired" for two days now. I set it up for dynamic Autopay on my credit card, however it seems that my plan has not been renewed yet. I updated my credit card info just to make sure that wasn't the issue (since it expired last mo...

I have a question about texting

How come when I send a text to a friend it takes 10/20 minutes for it to actually send to them. Can anyone help me? Thank you!

Resolved! Question regarding the 35/mo Public Mobile phone plan.

Hey guys. Hope you're all doing great. I've been looking for a new phone plan recently and I stumbled upon this plan from Public Mobile: 35/mo Plan with the following features:- 1 GB Data at 3g Speed- Bonus 500MB with AutoPay- Unlimited Talk Canada-W...

Resolved! Time it takes to re-activate?

Hi, I was wondering if the re-activation is done within the 90-day suspention time, how much time does it take for the phone work after the payment? it is working a minute after the payment is done? Thanks

Payment issues

I changed my plan 10 days ago. Paid full price for the new plan for 30 days. My original plans due date was just today or yesterday and now my phone is not working and my rewards are gone

Resolved! How can I actually speak to a human?

Visa Debit Card

So I had to get a new visa debit card and the expiration year is 2025, but when I make a payment it will only go to 2024. Called my bank and they said only public mobile can assist. Is there any way around this ?

Long Wait Time to Port Number from Koodo Prepaid

Hi Everyone - is it normal to wait a long time for the Moderator to assist with porting a number from Koodo Prepaid to Public? I have a SIM, but no response from the Moderator. Thanks in advance.

Resolved! Porting a Rogers number after a month of use of Public Mobile

I would like to try the service, so I bought a SIM and selected a plan that will allow me to check the service. I am planning to port my Rogers number in about a month from the start of the service. Will that be possible?Thank you,Ion

can't configure US roaming data

I'm in the US and can't use my data. Calling/voicemail works. The steps listed in the help menu to configure data with T-mobile don't seem to apply to my iphone - i.e. there are fields listed in the steps that don't seem to exist on my iPhone 6. Hel...

Community

Forum Posts