Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My payment was due Dec 20. There’s enough funds in my account but my plan is still expired. It’s been expired since yesterday and I can’t make or receive any calls or texts. when I try to reactivate my account it just says enough funds available but ...
I’ve been trying to pay my plan for almost 1 month, when I log in, the page seems like it keeps loading, the only text that appears is “Hello” and anything else.
I have an iPhone 8plus. There was an amber alert the other day and I did not receive it. After googling I scrolled down to “setting” “notifications” and to the bottom and I do not have the turn government notifications on/off tab. Online it suggested...
Hello! I'm changing my wife's phone sim card - the original phone / sim card was lost in a house fire Friday night... These are crazy days. I have no problem finding the menu selection but when I enter the new number I get this message: Oh no!It loo...
Hi,I can't get my Sky Platinum 4b run with my public mobile sim card.I tried all the usual things, restarting the phone, changing network settings from automatic to manual and back, enabling and disabling flight mode... but it does not recognize the ...
Tried to reset the password, says I'm locked out and to contact support, yet there's no phone number or live chat...great service. Tried to lower my plan and was unable to sign in or get my account fixed and but still got charged again for the plan I...
Hello,I have been trying to view available plans for a very long long time. When I click on plans I get revolving cartoon characters and nothing else. This is reminding me of all my horrific Apple experiences
My credit card expired, I tried to update credit card information. Now it wont accept any credit card I try to add to make a payment! What can I do? this is ridiculous! I've never had so much trouble trying to give money! lol
Hello team, I would like to port my number from Bell to public mobile can you please guide me with the process. I have all the information regarding the account number, PIN, and phone number. Thank you, Akshay
I set up my Public Mobile account yesterday and ported my number from Bell. Everything seems to have worked - the sim card is working, I can make calls on Public Mobile and the phone number listed on my account details is the one that I have ported. ...
Hello PM community! I was recently made aware of the holiday gifts promo by a family member who happened to see it on the website. However, another friend who's a PM member already said she was notified of the promo by email. I'm a PM member myself, ...
Got these text messages:"We tried to process your Auitopay renewal but something went wrong""Ensure that your credit card details and billing address are correct" I haven't changed the credit card, but it was renewed. When I look on the Payment tab, ...
Hi, I am a new community member here . Just activated my SIM card a couple days ago. Just wondering why I can't access my voicemail. I reset the passcode, but when I try to access a voice message the call doesn't go through and the screen messages ...
I have 200 mins Canada wide plan ,etc,etc. But I am unable to make a phone call anywhere as I keep being told that I don’t have a long distance add -on. Please help ; I don’t understand this. xxxxxxxxxxxxxxxxxxxx. My wife’s phone is okay! edited b...
Hi Public mobile customer staff, I can not receive the verification code from my bank CIBC, and was told my such message service might blocked by public mobile, this is urgent, please check and resolve it, appreciated
Already have a Christmas contest going https://productioncommunity.publicmobile.ca/t5/Announcements/Community-Holiday-Contest/m-p/628513/highlight/true#M46673
I went to make a long distance call and got this message: "Long distance Charges my apply". Does it always say that when you call long distance? I'm new but my plan is supposed to have unlimited calling in Canada?? Is ha not the case, or why this me...
My Pixel 3 has no service with Public Mobile.I have tested two different SIMs. Same SIM that does not work in my Pixel 3 does work on a Samsung phone.Pixel 3 is listed as compatible by Public Mobile. Bands specs are also compatible.In the APN setting...
