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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 64 replies
  • 16 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 171 replies
  • 18 Bravos

Community Guidelines

Hey everyone. Here are a few guidelines to ensure our Community is a helpful, friendly and safe place to visit.   1. Keep your post simple and focused on one subject or issue at a time.   2. Keep private stuff private. Be careful not to share your pe...

Moid_I by Retraité / Retired
  • 12 replies
  • 19 Bravos

**REF**Sim sizes and adaptors for all your needs.

Hi everyone and these are for reference only.  As you can see the left bottom is Standard, then Micro/Mini and finally on top Nano. Right bottom adaptors are for Micro to Standard, Nano to Standard and finally Nano to Micro/Mini.Cheers

DK by Model Citizen / Citoyen Modèle
  • 8 replies
  • 1 Bravos

Apple made offers to Hire Sam Sung

This is off topic but it's Related to Mobile Phone industry there was this Chinese Fellow out of Vancouver, His First Name is: Sam & Last Name: Sung when Apple found out they made offers to Hire this guy. Not sure if he took them up on the offer or n...

chukdefatey by Deputy Mayor / Adjoint au Maire
  • 1 replies
  • 0 Bravos

Resolved! Rogers Samsung Galaxy S5

Hey folks,Yet another question from the wonderful and fabulous, Burkely! Just curious, I saw a post on here about a rogers phone running on 2g and that PM doesn't support the 2g calling.So I'm curious about the Rogers S5.A good deal came along for $1...

burkely by Great Citizen / Super Citoyen
  • 16 replies
  • 0 Bravos

Resolved! 4G is working but can't call out and receive calls

I bought a new phone required a Nano SIM card. So I activated a new SIM card for this phone. Now the 4G data is working, but I can't call out and receive call via this phone. How to solve this problem? I have rebooted for several times, still not wor...

hoodzhj by Good Citizen / Bon Citoyen
  • 33 replies
  • 0 Bravos

Annoying text from PM and I have a huawmi phone

I currently have a huawmi phone from metroplus, and I keep getting a message from PM saying they don't offer messages outside of Canada. Please can anyone help me, because this message is getting super annoying every few minutes. No I don't have iMes...

daniela94 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

A Thank You

I want to thank the folks that were around for 2 days listening to me nag and complain about setting up my account and porting my number to Public Mobile.They were a great help, and always assured me things were moving in the right direction.A very k...

burkely by Great Citizen / Super Citoyen
  • 6 replies
  • 1 Bravos

Why does my phone use 3G Data when I turn on LTE on my Iphone 5?

Hey guys, Everytime i turn on my cellular data on my Iphone 5 and have LTE on, it loses service and reverts to 3G. LTE doesn't work for some reason but 3G data works just fine. Why is this? How can i get LTE working on my iphone 5? Thanks!

adrianr2z by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Data not working/Status - Suspended

Currently I have no data. I can call and text. Under my overview tab it shows - Service Status: Active.But when checking add-on usage I have this - Status: Suspended, even though I have 958mb left on my 1gb plan.Any way to fix this? Thanks. 

jules by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

sim card

how do i get a sim card it keeps asking for email then  nothing

chriscashen by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

Resolved! roaming in the US

Hi,I am going to travel to the US in the next week. I am wondering if my phone works there!thanks   

hamidgs by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Heat Wave in B.C.

To chuk and other PM customers in B.C.:If you are in the lower mainland or interior, stay cool, stay hydrated, and avoid the sun during peak hours this weekend.Good luck!

Martin by Legend
  • 24 replies
  • 1 Bravos

Resolved! Error in activation - card processing error

Hello I've got my SIM and tried to activate it using process. All went fine till payment stage. I've tried several times and got same error saying my credit card could not be processed. Now I see 5 blockings on my RBC credit card for same amount. SIM...

shellguard by Great Neighbour / Super Voisin
  • 11 replies
  • 0 Bravos

Resolved! Will Huawei u2801 work in PublicMobile?

Hi there, My Huawei U2801 doesn't work with PM sim card, even though I have it checked online and it said it should work. Huawei specs: GSM:850/900/1800/1900 MHz, UMTS:1700/2100 MHz. Any ideas why it is not working? Thanks in advance!

Gavran by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! How do I know if I would have coverage with Public Mobile

I am a country girl living outside the Ottawa/Gatineau area.  We are limited in cellular companies as not everyone provides coverage in our area even though their websites show coverage on the area maps.  The only providers that work in my area are p...

MyrtleTyrtle by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

iPhone 5S (Model A1533 CDMA)- which takes Nano Sim card.

Hi  I have iphone 5S (Model A1533 CDMA) which takes Nano Sim Card but when I tried with public mobilenano sim card it did not work. but it works on other networks like Bell and Rogers. Does Public mobile have any plans to bring this phone series on t...

Kaamraan by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos
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