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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Port out the phone number

my phone number is deactivated. I want to cancel my plan and transfer my phone number to another company. However, I was not able to transfer my phone number until you activate it. Could you help me with that? Let me know when I can get my number tra...

Data usage

I received a notification I uded 95% of my data.My data meteer was zeroed at the begining of the cycle and stands on app. 75%I can't see my data usage (I can see Add on Usage, but me data is part of my plan, not an add on).when I go to check my usage...

Port out the phone number

Hi, my phone number is deactivated. I want to cancel my plan and transfer my phone number to another company. However, I was not able to port out my phone number until you activate it. Could you help me with that? Phone number 647xxxxxxxLet me know w...

Resolved! Porting Numbers Question

Can I use my old number in another carrier after porting in a new number? Basically, I want to port in my wife's number to my current plan. I still want my phone number when I sign up for a new carrier. Is it possible?

sim card is activated with number but no service

my plan and sim card is activated but but on my sum card status on the phone says disconnected I paid with vouchers but no dial out or texts or data @CS_Agent

just transfer to public today, but found the income call go voice msg directly

there is nothing wrong for data and call someone,but when my friends call my number, they go voice msg directly, any one can help me ?

Resolved! Credit card declined

I recently replaced my credit card (because of fraudulent charges on Amazon made by unknown parties) and I overlooked that I had Public Mobile on AutoPay on the old card number, which the bank naturally declined to honour. Public Mobile should hav...

payment

hello, I need to change the number of credit cart to whom is intestated my mobile phone contract.

Query regarding refund

Hello, I recently got my self and my brother a sim of Public Mobile. But since my brother phone had a carrier problem due to which the sim did not work on his phone. We return the sim to the seller But a payment of $56.50 including taxes was charged...

Available funds and autopay

If I have enough money in my available funds to cover my next month and some. I am also signed up with auto pay. Will it use my available funds until they are gone first then charge whats left to autopay?

Resolved! Comment obtenir le numéro pour transférer le numéro de téléphone vers un autre fournisseur

J'aimerais quitter Public Mobile , mais garder mon numéro de téléphone. J'ai besoin du code qui demande le nouveau fournisseur pour le transfert.Avec qui il faut communiquer? Il n'y a pas de service au client dans cette compagnie

Resolved! Was NOT able to call 911

Reception in the part of town that I live in London, Ontario is quite poor. It's annoying - I usually have to walk around my house to find just the right spot. Not a huge issue, until today. I was out with my wife having dinner and as we were pulling...

Re: PICTURE MESSAGES NOT BEING DOWNLOADED VIA TEXT MESSAGES

When I try adding 'default,mms,supl' to the APN type and hit 'Save', it tells me the field name cannot be blank and will not save it. Not sure what to do next?

IPhone 6 and multiple text messages

I had a friend set up my iphone 6 with public moblile. I have the standard $10.00 plan to see how things work. This limits me to 50 text messages and 50 minutes per month. During the first month I have been sending multiple text messages accordin...

No cellular data on Android

Hi, I just switched to Public Mobile and am having an issue with cellular data on my Nexus 4. Data is turned on, however when I have a signal I am unable to use data - there is an exclamation mark on the signal icon. I did not have this issue with my...

My Android isn't receiving texts from iphones

Hello I'm hoping someone can help me. My Android Nexus 5 is not receiving any texts from iPhones. I have been with this company now for only 4 days and I'm not sure how many text messages I have missed. I hope I'm able to recover them. I also hope I ...

Ability to delete/cancel sent mail?

I understand there would be some technical issues around deleting mail already sent but it would be beneficial if there was someway to delete/cancel/nullify a mail sent, in particular to the Mods. ie- I send a message looking for a solution and for w...

made the switch today at walmart

The switch was made with no problems transfered my number over right away and everything is running great. glad to jooin the public mobile community. Its about time we had a reasonable choice for service. thanks.

IMEI check says compatible but lost or stolen

Hi,I have a previously Rogers locked Note 3 that has been unlocked by Rogers and am trying to see if I can use it on PM. The IMEI checker says it's compatible but somehow says it's reported as lost or stolen at the same time. Rogers SIM works fine bu...

Just bought new SIM, Can Text but unable to make calls

I am new here and bought a SIM, inserted in to my already unlocked mobile that has these frequencies supported. But unable to make calls. Not even to *611. I had done IMEI number check online on Publick mobile web and it resulted in confirming my mob...

No cell phone service

My calls and text stopped working after I selected a new number. I registered my sim on 13th and tried to change my number to a new one on 14th of Sept. Since than I have no service at all. When some one tries to call my new number they hear "6...

Resolved! Any way to filter Usage to just Calls?

I was wondering if there was a way to filter usage by only calls? This seems standard, but all I see is everything in one place. I don't care about the texts, I only want to see minutes.

I want to know if I can just get the order changed so I can go pick it up at Walmart

How do I change the oil for it to be going to Walmart instead of me waiting for it in the mail How do I activate myself so thank you my profile on everything without the SIM card

Back in Canada - what about my phone number?

Hello everyone!I lived in Canada until June 2017. During that time, I used my phone number and therefore, the SIM card every day. Then, I left Canada for over one year and I was not able to use my phone number in my home country, since my Public Mobi...

Resolved! Do you need PIN to port?

Hey guys, just looking for a solid answer. When porting over from, lets say chatr, do I need to enter the PIN? Or is the account#, phone number, and full name sufficient?

My plan wasnt changed and charged for my old plan

How do I get my plan changed to the plan I originally wanted I dont want my old plan that is activated on my account I wanted a different one that wasnt applied to my account I need a customer service person to change it so I can use the plan I wante...

Not Getting MMS

I switched to Public Mobile back in August and I've not been able to receive or send a single MMS from anyone. I've checked the APN settings and they're correct yet I get no MMS.

urgent help! paid US roaming bundle but no services

Dear Sir or Madam, I already purchased the US roaming boundle for unlimited talk with 250M data at September 14 but no roaming service. I can't receive any incoming call and can't make any phone call. the worest thing is that no any support services....

iPhone 5s - voicemail calls me

When ever someone leaves me a voicemail I get a notification and that’s fine.. I also get a call that the caller ID says is coming from my own number. If I answer this call I only hear number tones or the operator asking me if I want to listen to my ...

Activate SIM

Hii had problem activating my husband's card..i tried so many times but failed...i don't know what's the problem

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Port out the phone number

Data usage

Port out the phone number

Resolved! Porting Numbers Question

sim card is activated with number but no service

just transfer to public today, but found the income call go voice msg directly

Resolved! Credit card declined

payment

Query regarding refund

Available funds and autopay

Resolved! Comment obtenir le numéro pour transférer le numéro de téléphone vers un autre fournisseur

Resolved! Was NOT able to call 911

Re: PICTURE MESSAGES NOT BEING DOWNLOADED VIA TEXT MESSAGES

IPhone 6 and multiple text messages

No cellular data on Android

My Android isn't receiving texts from iphones

Ability to delete/cancel sent mail?

made the switch today at walmart

IMEI check says compatible but lost or stolen

Just bought new SIM, Can Text but unable to make calls

No cell phone service

Resolved! Any way to filter Usage to just Calls?

I want to know if I can just get the order changed so I can go pick it up at Walmart

Back in Canada - what about my phone number?

Resolved! Do you need PIN to port?

My plan wasnt changed and charged for my old plan

Not Getting MMS

urgent help! paid US roaming bundle but no services

iPhone 5s - voicemail calls me

Activate SIM

Re: US Roaming Data not working with $34 Can/US pl...

Incoming calls/texts not working

Reimbursement of funds after renewal

Overcharged in monthly payment

sim card activation new phone