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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 109 replies
  • 28 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 183 replies
  • 25 Bravos

Resolved! CHanging my plan

Hi I am new and I originally signed up for a plan and 2 days in realized I want to add stuff/change my plan. When I do this, does my existing plan just get subtracted from my new plan? I didnt want to start clicking around before finding out the answ...

macjammin by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Activating Sim - $50 a month plan not shown?

Hi!Just got my sim card and I'm trying to activate it - I want the $50 a month for 6 GB of data as advertised in the plans section, but this is not coming up as an option?!Any advice?

crreature by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Autopay Failing (again)

How can I get this fixed?  I have autopay set up on TWO accounts - one account is mine the other is my wifes. The autopay is set to the EXACT same credit card.  On my account it processes just fine automatically everything three months... on my wife'...

biros by Good Citizen / Bon Citoyen
  • 25 replies
  • 1 Bravos

Resolved! Porting Mistake

I ported my phone number and then setup a second account for my wife. I accidently changed my number on my account somehow a second time to her number. Now have her number and my old number from Koodo is now in the abyss. I tried porting again my old...

brentjefkins by Good Citizen / Bon Citoyen
  • 4 replies
  • 1 Bravos

Resolved! Autopay reward with vouchers

Why don't I get the Autopay reward / discount when I have pre-loaded my account with vouchers and Public Mobile automatically deducts payment for the next month?  My credit card is international and not accepted for autopay so I have no choice but to...

CindyHH by Great Neighbour / Super Voisin
  • 19 replies
  • 0 Bravos

US roaming stopped working

I have the US roaming 1gb data only. Worked initially for an hour or two after arriving in Arizona but then it stopped and 'no service' is displayed.

Wchian by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Can not send or receive TXT messages

I just transferred to a plan unlimited calls and TXT from today , my plan have TXT. but my TXT. is not working. I have iphone 6S , i put my IMESSAGE off, also i reboot my iphone, also i removed the sim card and put it back but still not working. Plea...

Raafat by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! 90 Day cycle ends 2.5 weeks before vacation - what to do in between?

I'm currently preparing for my upcoming vacation, I know that I have 90 days to leave my account inactive before it deletes my number (which is fine as my vacation is for two months) but my current 90 day cycle ends with 2.5 weeks before my actual de...

ha-t by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Weird Error with Steam

Hello, I am trying to use my phone number for 2FA with the Steam gaming service. However it kicks back an error saying my number is a VoIP number and thus they can't use it. But... it's on Public Mobile. It not a VoIP number. What is going on?

StaticXCC by Good Citizen / Bon Citoyen
  • 20 replies
  • 0 Bravos

Bought 2 USA roaming phone/text data add-ons+ 500mb data

Hi, I had first purchased a 10-day phone/data/250mb add-on, after around 8 days the data ran out, so i bought extra usa data roaming add-on. When the original 10-day add-on ran out,  i bought another, but i think the extra data package i bought disap...

pd154 by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Re: Loyalty Pays

I was told first month free but still I was charged for plan and SIM because I didn't receive the credit within 72 hours as promised.  Signed up two weeks ago and so many problems; I can only make calls sometimes, there's a busy tone when someone tri...

EmmaNesha by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! Can I transfer a credit balance from Telus to PM?

I have a credit balance with Telus that I don't want to lose - so I'm using two phone #s right now. I want to switch to PM only - can I transfer my Telus credit balance to PM - given its the same company? 

JanP by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

What does "Plan Expired" mean?

Does it mean I can no longer use my plan? Or does it mean I haven't paid in time? Public mobile seems to consistently have an issue where they fail to auto-bill me in time and then I lose service for 6-12 hours while I scramble to force a manual paym...

limenuke by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Plan expired; how do I change it now?

I had a 90 day plan which has expired. I want to change my plan to a 30 day plan. How do I do this? I tried using the "change plan" button on My Account page but it doesn't work. EDIT: Changed 60 to 30

liamanderson by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

The price is increased.

Hello, Recently, my plane was renewed, and then I found the price is increased than before.I'm using this plan below This plan includes: -- 6 + 6GB BONUS at 3G Speed /90 Days- Unlimited International Text- Unlimited Provincial TalkI'd paid around $13...

hsh0917 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Public Mobile is overstating my data use by 10x

I want to make this post as short as possible, but it won't be easy. I am sure we've all had issues with our respective mobile carrier. Like many Canadians, I have been always been alert to save money and get a better deal. Over the last 25 years I’v...

soaringhawk by Good Citizen / Bon Citoyen
  • 52 replies
  • 0 Bravos

Data doesn't work

I'm using IphoneX. I noticed these days that i had trouble accessing internet via data. i also have a problem receiving text messages. Another problem is that, when people call me, the calls directly go into my voice mail without me be notified. Peop...

ytcxl by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Build Your Own Plan - Whats Included by Default

Hi, I am just looking for very basic thing (like Voicemail, call-forwarding and/or incoming calls) to maintain my number, as my secondary number. When I use the option "Build Your Own Plan", and select "No Talk", "No Text", & "No Data", I do not get ...

linkrink by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! If I was to get an add-on 10 days before my plan expires...

If I was to get an add-on  or otherwise change my plan 10 days before my plan expires, would the add-on be prorated or? OR would it end up costing me less  per day if I waited until my plan expired before upgrading it? I know that LD minutes roll ove...

deactivated, cannot add funds, balance 0, HELP please!

my phone was deactivated today it showsAmount due to top-up your previous plan $0.00Plan Expiry Date: Apr 3, 2018Account Deactivation Date: Jul 3, 2018Current Balance: $67.00I restarted my phone but it's still not active and I'm really frustrated abo...

yerodin by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! payment is more than my monthly plan

I went to pay my 30 day plan yesterday, checked online at my credit card transactions and instead of $52 it shows @CS_Agent Transaction DetailsAuthorization amount:$58.76Retailer name:PUBLIC MOBILEPurchase date:04/04/2018Retailer city:8554782542Settl...

ojibweguy by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! How to enable Autopay?

Hello,  i need help to enable autopay. I went to payment tap and click on manage autopay but where can i enable it?  Please help! The team_moderator is not really helpful. 

leanne_tran08 by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos
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