[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Latest deals or discounts on public mobile existing customers
I’m getting calls from my previous providers. I want to check with public mobile if they can offer me a better plan for same monthly I’m paying or give me a discount with current plan on my monthly bill? I’m on $30 plan with 2 GB data...:
Resolved! Free 5 gigs for new activations
Hi there... Does anyone know the answer to these questions? When does the free 5 gigs get applied? I activated at a kiosk and they advised me of it, but I don't see it on the account? In addition, I was told that I would get a credit for the cost of ...
London Drugs -Boxing week -Free sim/$10 airtime credit.
December 26th to Jan 1st 2021. Plans $25 or higher.
Resolved! Recent PROMO
I used my email to sign up for the recent Public Mobile promo and i do not see it anywhere.I just finished setting up my account and it did not show up.What is the next step?
Resolved! Here was something I was wondering PM should do
IF people want the LTE speeds, why not create a Talk+Text Plan that is Unlimited, for BOTH Can-Wide and Can-Wide + US L-D stand alone w/o the data and then if people buy the Data Add-On, LTE Speeds at least
Unable to link credit card for autopayment
Hello there! i was trying to activate my dad on PM but when it came time to put the credit card for autopayment it said that it doesn’t work but when I placed my prepaid card on it it went tru with a breeze. Could anyone please tell my why it works w...
Resolved! 4g lte data speeds?
Is there any way I can use the data at lte speeds? Its my understanding only data add ons on a talk n text plan are allowed to.
Resolved! switch to other company and facing money back issue
Hello, I am a public mobile customer and I want to move to freedom. 4 days ago, I paid my phone bill and now I want to know can I get my money back. can you give me your customer service number, please. I want to talk to your operator. Thanks,janu
Resolved! Not active
Hello - I did everything I am supposed to do, I think, but the phone is saying 'no service' - please help! Am I missing a step?
Resolved! Phone number and caller id issues
I have had two occasions where my phone number has been used erroneously. In the first instance i was called by a person who received multiple calls from my phone number, however, his caller id showed another person's name. The person phoned me and...
callers can't hear me
This is probably going to be a tough one to answer.. but I'm out of options so please help!! I have recently started having issues with people being able to hear me. I can hear them no problem but they can't hear me. It also doesn't happen with every...
Resolved! Flash Free Month
Hi,I signed up for the "flash" free month promotion providing my email before I activated my new account. When can I expect to see the one month credit in my account please? I have screenshots with date/time to verify if needed. Thanks,James
Resolved! 4g DATA
Are there any monthly plans that offer faster than 3g data speeds. I have the $40/month for 5gig 3g data plan and I find it is slow sometimes.
Resolved! I need an one time invoice for past 12 months, took me half day no way to get it.
**bleep** the public phnoe
Resolved! Account locked unable to pay
My partner is set up for autopay to her credit card. The card has been compromised and was disabled by the bank, and we are awaiting the arrival of a replacement. Meanwhile, her payment has bounced, and her phone has been disabled. Attempting to log ...
Add ons while travelling
How do can I add a US roaming plan of if I am already traveling but I havent registered for online? When I try to register for online to access my account it tries to text message me, which I wont receive while already travelling. Its a catch 22.
Resolved! Boxing week offer - One free month + 5GB bonus
Hi, I just registered with my email and joined the $25 plan. When I look at my account, I don't see the 5GB bonus and the one month free. Is it because I am not setup correctly? Or it will take some times to get these bonus? Regards,William
Resolved! Forgotten passwords
Hello I have forgotten the passwords for my main account and community as well my account is in lockdown my name is xxxxxxxxxxx my e mail is xxxxxxxxxxxxxxx mobile is xxxxxxxxxxx edited by computergeek541: customer's contact information removed
Resolved! About rewards
Why my friend has used public for 1 year but has not received a loyalty reward of $1 per month
Resolved! community Q&A
I have registered for community Q&A, so how can I get community rewards?
Resolved! Invite friends
How many friends can I recommend to use Public, and is there a limit?
Hydrogel screen protectors
I want to share my first experience with hydrogel plastic film screen protectors. I prefer to use glass screen protectors because they are very transparent and offer the best protection. Due to their rigidity, they are actually very easy to install...
Resolved! Porting number out of PM and keeping account
Hello, Wondering if anyone has been able to port their number out of their PM account but found a way to keep the PM account active with a new number.
Resolved! Issues with activation
Hi MembersI bought a sim yesterday and activated it, while activating i got an error,.when i retried it said sim is already taken, i put the sim in the phone, it worked with the number i selected, so it was activated. But i cant use the self serve wi...
Resolved! Compatibility Samsung Galaxy J3 Prime (2017)
I run this account for my elderly father but decided that I'd like to switch to Public Mobile from Lucky. There are so many perks. I checked the compatibility for the phone listed in the subject line and that specific one is not listed. However, it s...
