Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Online payment

Today I paid the monthly bill at 10 am today but till now my cell phone is not working

Resolved! Public Mobile website

Is it just my devices or does anyone else have the website page freeze when you touch on a subject. ie: "see our plans" or "let's get started". Either the whole page freezes, takes over a minute to load, have to open it in a new tab or I have to clos...

Resolved! Iphone 8 Plus and Koodo

While trying to activate a new SIM, I ran into the following problems I need help with. 1. I have a Koodo account and when I entered the phone number in the "check available" area, it accepted it and opened the next area (old account number etc.). T...

Resolved! $25 for 500 MB + 500 MB AutoPay Bonus Clarification

Hello,I am currently on a $32 plan with 1GB of data but was looking into upgrading to the new $25 plan with the 500 MB + 500 MB Autopay bonus, but is the autopay bonus a permanent bonus as long as I remain in autopay (as in I'll always have 1GB) or ...

Resolved! Phone still barred after payment yesterday

Hi. I've paid for my 25$ plan but I keep being barred suggesting I need to top up on an add on onto my plan which I've not signed up for nor paid for before. What do I do

Cannot use SMS

For some reason I haven't been able to send any SMS while on a phone call today. Typically I can text anyone while on a call, but haven't been able to. Anyone else having this issue?

Resolved! Phone not completing calls

My plan is active but not receiving callsb text. When trying to make a call it says no active long distance plan, which I do have Help...

Resolved! How successful are you with Referrals?

New user here that just closed my first month! Outside family and friends, what techniques have you been using to get outside referrals? Is there any portals where sharing your referral code is permitted? I have a very small social circe and would re...

Resolved! Does Public have phone plans in Europe?

I was told that Bell and eastlink are the only local carriers that provide europe phone plans.

Resolved! Motorola G7 Play model XT1952-2

I was looking to purchase the Motorola G7 Play model XT1952-2 from Amazon but when I use the "Check My Phone" service, that specific model number isn't listed - will this phone work with Public Mobile?

Resolved! free talk from U.S. to Canada

I snowbird in florida. I have signed up to change to the $60 plan on my next billing cycle Sept. 19. I remain confused about the plan details. It mentions Canada-U.S. talk is included, but it does not say U.S.-Canada or 'vice-versa'.Is U.S. to Can...

Resolved! Reward

My accounts have the same email address and user name but I’m not getting community rewards

Resolved! Account active

Hi, What happens if I don't have enough credit ony account to renew account for next month? Does my number\account get cancelled? Do I have to have a plan to keep number active? Thank you

Unable to select a region for a phone number.

I am trying to sign up for an account but the drop down menu for selecting region for a phone number is blank. I have asked the robot and it was not helpful. I tried reading similar issues on the forum and was told to clear my browser history. I f...

Resolved! Retroactive Refer A Friend

Curious if there is a way to a Refer a Friend after activation. Used to be that way on an account I got for my daugther, but it changed. Walmart guy never mentioned it. Appears I am hooped now. Of course there is no customer service to appeal to....

Resolved! How to renew plan when funds are available in the balance

My plan expired on 31 august. I have enough funds for its renewal. However it didn't get renewed and they are mentioning a message that I need to make a payment. What should I do?

Any new killer promos?

Resolved! Unlimited Picture Messaging Using Up Data?

Hello, I noticed that everytime I send a picture message, it's counting towards my data usage. If my plan has unlimited picture messaging, why is it using up my data? From what I understand from reading other posts, it just shows up as data used, but...

Resolved! Voicemail Setup Question

I became a Public Mobile customer yesterday and a few minutes ago was shocked todiscover the Public Mobile voicemail setup menu does not offer customers any optionto re-record their name. Amazing to think whoever designed this voicemail systemforgot ...

Resolved! lock the data

i want to lock or stop my data when its over the limit

Difficulty with call and data today 31.08.2019

I have had extreme difficulty today with making calls and my data isn't turning on despite restarting my phone multiply times. Who else is experiencing this in Calgary? Got stranded today because the data wont come on. Seriously considering moving t...

Public Mobile at the Montréal-Pierre Elliott Trudeau International Airport (YUL)

Please see the post belowI tryed to post this a few times and it keep dissapering so I had to use this workaroud.Thank you @dabr @Luddite @kselmak @ShawnC13 @Triguy for your help on this topic

Rewards missing

I recieved a text saying that only one reward was applied to my account but the remaining two were not. Please advise.

Resolved! credit card won't validate

I am trying to buy an add-on and my credit card won't be validated/authorized. I have an appropriate credit card from their list and from a Canadian institution. I've tried using a different browser, unblocking pop-ups, clearing website and cookie ...

Resolved! What happened to my post?

I made a lengthy post a few hours ago and when I went back to it is seems to be marked as "private" what happed? Here is a link to it: https://productioncommunity.publicmobile.ca/t5/Retail/Public-Mobile-at-the-Montréal-Pierre-Elliott-Trudeau/m-p/4179...

Resolved! Autopay

Can someone tell me how to set up autopay? do i select amount due, other, or select an amount?

New reward

HiIs there any new rewards.

SIM Hacking by Social Engineering with PM

The boss of Twitter was hacked today, the hacker transfered his phone mumber to a new number and SIM by social engineering. Basicly they phoned his AT&T and had the number transfered. Am I right in thinking that this is impossible to do with PM ...

Resolved! Page is throwing Errors when I try to click Plan & Add-ons

Hello,Trying to purchase US Roaming data on self-serve but the page is erroring. Any advice? Leaving to the US in a few hours

Un-used Data?

Keeping fair use policies in mind, assuming auto-pay is in effect on the account, wouldn't it be a sweet thing if previous un-used data was carried over? Or is this already in place? If not, it would be an amazing selling feature to those that alrea...