Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Who changed my plan?
Does anyone know anywhere in Canmore or Banff payment vouchers can be purcased?
I added the APN settings for my Zenfone 4 and now everything works. I have been wondering though: why aren't these setting in the sim card? The sim has Koodo and Telus settings which did not work, why not just have the Public Mobile settings as the d...
I went from the $25 unlimited province-wide talk/text to the $25 unlimited Canada/text and 1GB data plan. My original plan I paid every 90 days, while the new one is every 30. I had an autopay reward and a refer a friend reward which should be a tota...
I just ported my number from freedom mobile. It’s been more than 12 hours. I can make calls and send and receive texts but I can’t receive incoming calls.im pretty sure now that I inputted my freedom account # incorrectly. Is there a way to rectify t...
Who do you contact if monthly autopay goes up without your approval?
Hi,Mid-cycle I set my $30-plan to change to the $25-plan on renewal, which should have occurred around April 10th or 11th. I'm on autopay. I currently have no service. When I log in I get a orange box saying "Please disregard this message if you have...
I'm on an Autopay plan and have been for a while. This morning I go to use my phone and it is not working - please advise.
I recently purchased a US Roaming Add-on, but when I looked at my account summary I was charged for two packages. How do I get the extra package refunded?
I'm new to Public Mobile and haven't used my phone in weeks. When I checked my usage history for the first time, it shows my phone in use almost daily. Mostly it shows the usage as "WEB" but there are a few outgoing to one number I know I didn't ca...
Can Public Mobile cancel my voicemail?
Seems I have a potential problem on my account. Check these dates:My next Payment Due Date of "May 3 2019" doesn't match the AutoPay Date of "May 7 2019".If I understand these dates correctly, my plan is up for renewal on May 3rd. And my AutoPay won'...
Many options to n the states to buy a SIM card. However for those who do not have dual sim it is slightly annoying to switch back and forth. Has as anyone had a good or bad experience one way or the other? I have been looking into e sim options for ...
I made payment 11 days ago acct is still showing the balance but no service
Hi Community,I'm a recent Public Mobile customer and have the $15 plan - 100 minutes and unlimited texting. I am using an iPhone 6.I am thinking of getting the unlimited text for $8. Just want to confirm I'm doing the right thing as I have never use...
i need to buy new phone . Anybody here after hooking up the ssgal 8 to pm ,have issues with data or getting to apn . thankyou
My service was suspended 3 days before the plan expired. I didn't know how to get assistance so I rennewed my plan early, losing all of my unused data. Then on the day that my service was originally supposed to expire it suspended. So I lost 3 days ...
I've been having credit card issues processing and so I'm worried my Fall 2016 plan didn't get renewed with my autopay details. I think I have 30 days to process a payment before I lose the plan. (My last payment was Jan 30, and it says I have paymen...
how do I fix this?
I have 3 seperate cell's set up. 2 are linked to one CC and the other is seperate. All payments happened as they should but to of the phones say they are suspened. I have restarted the phones and confirmened with my CC that they payments happened. Th...
i bought a SIM card today, tried setting it up on my phone then it took forever to a point I started doing something else and when I came back and woke my phone up the application was closed...since, i have tried to activate my SIM card and it is say...
Do we get our badges for our community level once we get go that level or when the community rewards are given out each month?
I have paid for new 30 days 3 days ago, but it seems didn't be charged. I found that in my paying list show "system issue", Should I pay again? and my bank account doesn't have paid record. Does that mean the paying failed?
Just signed up a few days ago. Had TELUS before. Same phone, iphone7. Very poor sound quality on outgoing calls. So bad people can’t understand me. Serious problem when I can’t use my phone.
In preparation for using our mobile phone in California and Arizona on a brief trip, we were advised by the London Drugs retail outlet for Public Mobile that we needed to upgrade our plan online to a $50/month plan. We did so. Once in California, we...
I am a Public Mobile customer. I have been unable to send or receive calls on my mobile iphone for two days. All my apps work fine and I can send and receive texts. My wife and I share and account. She also has an iphone. She can send and receive cal...
I've read a few of the posts on this topic and don't see any solution posted I have taken the suggestion of contacting the moderators I hope I get a response fairly soon because the person I am referring - their other plan expires tomorrow Thank you...
i have tried a great deal to talk to a human manager. at P.M.but to no avail,if your able to pull up my acct. and history you will see what Im talking about my next step will be to bring this mater before the province's court here in Victoria B.C. a...
I switched over to public mobile on mar 13 and signed up with the $45 unlimited txt and calling plan w/ 6g of data. Data worked fine up until April 1st, then I renewed it, now it won’t work. I’ve tried switching my APN, airplane mode, turned my phone...
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