Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I purchased the US talk/text/data plan as usual for $20 and it is about to run out. I went to the 'Add Ons' section to purchase it again as I'm still in the US but now it must be done separately. You have to buy the talk & text for $15 and the data f...
Why does this phone company as they want to call it not provide real customer service? and I don't agree to term of use for this program but am forced to agree just so I can start a ticket but now can't even find where to start a ticket. Typical Telu...
I successfully recommended a friend last month and gave me a discount of 1 yuan.But this month did not give me a one-yuan discount. What is the reason?
Hi, I have 2 public mobile accounts - one for me and the other for my granddaughter. My granddaughter was given a iphone by her mom for xmas (lucky girl!) and is now on her mom's phone plan.I would like to cancel my granddaughter's public mobile acc...
Hi all, my wife recently transfered her SIM number from Public to Freedom. Now she cant' recieve texts from ME ONLY. Her number was previously referred by me. I am still on PM. How can I send her texts successfully?
I have been using vouchers for more than a year now to pay for my plan. Last payment cycle my account funds available were a little short and I was out in the country working with no Walmart at the local town to get another voucher, so I used my Vani...
It's been 3 months that i was charge of $55.20 monthly on top of my monthly bill of $25.00 and i have no plan to extend my ad on purchase. I remove my automatic payment because of that charging that youve been charge and i am desperately disappointed...
I went with PM because I heard great things, and I assumed that I'd be able to add in a credit card that's been used for numerous other online purchases without a problem. I have tried 3 different credit cards to date and I get the same error message...
28$ a month promotional is for new activations only. how ever if I were to activate a new line on my account could I then upgrade my 23$ plan to this promotional offer?I see this transaction as a win for public and a win for an existing client. PUB...
Hello all, Happy holidays. I'm having a little trouble trying to figure out compatibility here with the iPhone's new SE second gen phone. I'm thinking about purchasing a refurbished phone but am unsure whether they will work. Are these models compati...
Ok so I am new to Public Mobile, I first joined in Nov 1st. The first month I had public mobile I used no data. The second month (This month) I actually used all my data. It says here I am supposed to get 75% and 95% data usage texts. BUT I had never...
When I first joined public mobile, I have used LTE and knew that it was throttled to 3mbps. One day I decided to experiment, I switched to 3G, I did a speedtest and found that 3G was faster. LTE: 2.56mbps download. 2.79mbps upload 3G: 20.32 mbps down...
Hello All: Not a question so much as an observation. If you use the SIMON auto assistant, it will tell you that generic smart watches are not supported. This is neither an apple watch or samsung watch, but rather a cheap generic android watch. I...
Is there a way to process a payment to my file prior to the payment being due ? Can it be done through my self serve account ? I have seen to call 611 but do I do that from my cell or a landline ? If it's from my cell does it use up outgoing minutes...
I just shared a referral code with my son however when he was signing up for an account and he input that code it stated that it was not a valid referral code. From what I can see he did not get his $10 reward, I didn't get mine nor the $1 off per m...
Trying to activate a sim card in an ASUS Zenfone3 X008DC (global/unlocked). It keeps cycling between SIM available and SIM unavailable. I set up the account for a new Manitoba number and we are located in Alberta if that matters. Thanks.
I recently bought a public mob sim from toronto and now moved to thunder bay, the problem with my android phone samsung A10 is that outgoing calls are good and working while incoming calls are not received also data not working kindly help me out
Asking for my daughter ... she has been on plan for a couple of months ... she thought her data was supposed to shut off when used up ... her payments show extra data charges ... she never tried to add extra data for those months , what is the next s...
