Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am usually on a $40 plan, but 2-3 weeks ago I temporarily switched to a $60 plan. Today I switched back (as in "change the plan now" instead of "change the plan on renewal date"), paid $40 for the "new" (or rather my usual) plan and was expecting t...
I posted about this yesterday, messaged moderators. Have tried igcognito, not incognito, different browswers, different devices. After a failed activation yesterday, which included a brand new SIM card and a $48 voucher, I have no account, nothing re...
I am currently on $15 monthly plan and planning to change the plan at my next renewal date to $25 plan to support my higher data usage. My question is that couple days ago, I have received the 1GB promo to my account and will get dropped when I chang...
I had previously used a Mastercard for autopay for 2-3 months without any problem, but I can't seem to attach a new Visa credit card on my public mobile account. When I called my visa card issuer, they said that Public Mobile is trying to charge $0 f...
I received a text from public mobile today that says "Were experiencing difficulties processing your request to move to public mobile. Please go to Publicmobile.ca, click contact us and complete the SIM & Activation online form. I am able to text, an...
Salut J ai changer mon tel. Pour un L.G stylo 2 plus mais depuis j ai pas acces a mon reseau depuis 2 mois. Sur mon cell sa dit etat service en cours, ittinerance aucune , etat du reseau déconnecter??Svp m eclairer j ai besoin de mes services Linda
If I am on one of the basic plans (e.g. $15 for 100 minutes) and purchase an $8 US/CAN long distance for 200 minutes add-on, does this now give me up to 300 minutes of air time (i.e. once we use up the 100 minutes, does it start eating into our US/CA...
Does public mobile have any plans suitable for like a family? Is it possible to have two phones both hooked up with public mobile on some sort of family plan?
Hi, I just signed up for the $15 per month plan and I'm not able to get any data. According to the plan I am supposed to get 250 Mb because I signed up with autopay. Do I need to activate something somewhere? Tks, AB
Can you purchase a pm SIM card online without using the pm site? Can you trace where a SIM card was purchased?
Hello, Looking for help from someone working for the company. I went through the entirety of the activation process (including adding a voucher) and the last page hung for quite a while. When I tried to do it again, it said "this account has already ...
Can I port in a toll-free 877 number to Public Mobile?Would there be an additional fee associated with this?
My Umidigi Power WiFi tethering works fine with a Bell account I also have, but has "no internet" when using the Public Mobile (PM) SIM. The PM SIM does not allow me to make any changes, so I tried the previous suggestions of using a Freedom Mobile S...
New plan offer $35 30 days - Is this better than what we have or am I missing something? Loosing a grandfathered item always worries me. 500MB more data and International Text and Picture Messaging would be nice.1 GB Data⁴ at 3G speedBonus 500 MB wi...
Hello I changed a phone/sim and chose to transfer my number from rogers. When someone calls me I can receive a call with the old phone but receiving it with the new phone is not working. With both phones I can make calls. I did not cancel service wi...
Hello Public Mobile people. Please fix your programming. My account is riddled with threatening comments about my account being expired and losing my phone number. I’m on auto pay! Public Mobile has already taken my money. Please fix all of thes...
I would like to add another phone on my account. Do I have to set up a new profile?Thanks!
I've paid last bill via online banking, but I can't see any payment record on my account. Can anyone help that? How I can get payment back or it will credit to my next bill? Thx!
I don't see the option in my account for 90 day plan. Is the idea that your data and minutes get spread over 90 days instead of 30, but with the same average cost ?
What is the sequence of links to follow to enable, disable and verify auto-pay status?
any mods able to help me reset my newly created account? i cant log in, i just registered a new account, and has been charged on cc. thanks
i lost my sim 1 month ago and ordered new one but still did not recieve and i already payed for 3 month and i registered auto pay from my credit card.when i try to sign in my account open but only one messege show hello.whats wrong with that.i am not...
The My Data & Add-Ons section of my self-service partial is messed up. Is there supposed to be a summary of my data usage there? Who do I contact to fix it up? Also, I did not get any text messages about the free 1gb of bonus data. Have others recei...
Father in-law is taking a trip down east(Novascotia) he has an old plan here with only province wide calling. Can some one direct me what add on can be purchased so he could have talk or text while down east?Thanks
I'm planning on switching my other phone to pm to take advantage of the rbc promotion as the first phone I switched over onto the $40 plan did not benefit from a promotion other than the 1gb bonus for being a pm customer (on Aug 19th). I will then us...
I purchase a 15.00 Plan. After setup i notice my usage using Web "data" and i did not useChecking my voice mail setup "minutes were used"Sending a text with photo used data + minutesHow to look at the plan in details and when data and minutes are use...
iPhone 6 suddenly stuck on “searching” with no service other than wifi capabilities. Account in good standing, all things that you can reset were reset, another public mobile sim was put into the phone and it worked fine with full connection and fun...
I can’t login to my account. Help you please
Hey. I helped set up an account for my friend last Tuesday. The last 3 days his iPhone 7 has been freezing at random incoming calls so that he can’t answer and has to hard reset to get the phone working again (He’s 75 and I had to show him how to do ...
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