You dont have active long distance add on

[robertdryja]

Hello,

trying to call local or receive phone call I get " "You dont have active long distance add on" voice message.

For past 2 months I cant receive or make phone calls, reagrdless wich number I call 647 or 416 area...etc.
I get this "You dont have active long distance add on" voice call.

Can you help please ?

Thanks

[kselmak]

Hi

What plan are you on?

Thanks

[RossN]

@robertdryja hi sounds like you are out of minutes, PM has a great add on 500 minutes for 5 bucks and they stay on your account until all used up they only get used after your regular minutes get used up

[anju_susan93]

@robertdryja  You may want to check you account details and your plan. Perhaps your address is saved as a one provice and you may not have a unlimited talk and text national plan vs a provincial plan. So try and change your address to match where you are currently at.

[will13am]

@robertdryja , have to checked your self serve account to ensure that it is active and that if you are on the limited use plan, the minutes have not been used up?  If everything checks out, it could be an account provisioning issue affecting the calling feature.  To resolve that, you would need to seek moderator team assistance.  The moderator team can be reached via private message using this link.  Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.