Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi all, I ordered a sim card to port my number from Freedom Mobile to take advantage of the promotion. When I enter an alternate number, an error pops up that says "Alternate Phone Number Regex" and I cannot proceed to the next stage as a result. I'v...
I am posting for a friend who is with public mobile who is unable to change his password. After clikcing on the "forgot your password" link, he enters in his information and receives the reset password email. However, every time he clicks on the lin...
Purchased a US add on today for $20 phone and data - for 10 days. I still can't make a call or use data. What cooks
Hi everyone, Happy Saint Jean to fellow PublicMobile members in Quebec. I'm still on my new cellphone quest. I went through Blackberry and now on to Alcatel. I was a bit surprise to see that Alcatel sold their own text pad phones. But those and the...
When I tried to activate my plan yesterday, the payment and everything went through but when I went into my account afterwards to see (hopefully) if I got the 4gb instead of 2gb, it only says I have the pick and pay for $25 and nothing else while my ...
can i use add on roaming US data in canada?
Trying to set up 2 phones, iPhone 5, and 5s. Sim Cards from Public. Activated Cards. Choose Plans. Payed. Confirmation emails recieved. 4 Digit pins recieved. Receieved notification from former provider to say I have left. Now, no service at all. And...
I waited two days now without a phone..this is b.**bleep**..I want my plan or my money back nowI never had this problem..just becuz i didnt have sufficient funds in my account it suspended my account..now i paid..it says active..but i try making a ca...
Hi there, I am wondering what is the best way to get a local Kitchener number and have all calls and texts forwarded from that number to my main one in Toronto. I do not need to carry another phone or wish to have one. I am doing mostly business in ...
Hello, On June 23, I followed the instructions online for activating the freedom mobile offer. All was smooth, I paid the total $120. However, when I went to My Account, I can only see $25 per 90 days pass charged and $100 in account credit. At this ...
what is the maximum i can save off my 3 months phone bill cycle for posting in the pm community?
Hello, Last weekend I tried porting my number from Virgin Mobile to Public Mobile. Everything seemed alright at first as I was recieving text messages and had data. As time went on, I realized that not only was I not recieving any incoming calls, the...
I got to the end of the activation/registration process - its a second number under my name (i.e., there are 2 phone numbers registered to my name). The first phone number got billed to my credit card with no issue. The second phone number was denied...
I was wondering if anyone has found a solution to the following problem... STEPS TO REPRODUCE:-- Log into My Account-- Click "Payment" -- Click "Manage My Card"-- Click "Replace this credit card"-- Fill out the information on the form-- Hit "Register...
Hello Community! I have ported from my previous carrier (Rogers) to PM with no hassle at all. Porting was very smooth and had no hiccups along the way. Below were the steps taken (briefly), - activated the PM SIM- created self-serve account- selected...
Is there a sim activation fee for activating a new service account/ phone number? if yes how much it is going to be?
Hi guys just porting over from fm and right after i filled out everything on the last step for paying i encounter this issue please wait while your activation is being processed." It has already been past 15 min since i posted this, do i have to redo...
And the Public Mobile nightare continues. I had autopay setup, life was good, I was happy. Then my bank forced me to get a new Credit Card. I clicked replace card, but kept getting errors (as usuall on Public Mobile). So I removed the current card an...
I transfered my phone from FM to tublic mobile today to take advantage of the offer. Instead of giving me the provincial calling, unlimited text and 12gb of data, it gave me the following :My PlanPick & Pay$10 per 30 DaysIt took the payment though an...
Hi there! I have been with Freedom Mobile for 2 years and switched today to Public Mobile, sweet data deal made my decision simpler. It took me 50 minutes to get the message that my transfer request was completed successfully, at the same time signa...
I searched on the Google Play store and did not see one and I searched on here and noticed that it was suggested on here since 2015. I would imagine it's just named something differently and I'm having trouble finding it.
Ok, so I ported my first daughter last night from FM and it failed. As per usual, the mods took care of eveything and we are up and running smooth. Going to do my second daughter now and figured maybe I would ask if I entered somwthing wrong to try a...
HI, I am also a frustrated Freedom Mobile Customer and would like to switch to PM. However, there is only very short time left and if I order SIM online and it does not come in time or get activated in time, I lose the plan. What happens to my mone...
I recently signed up and moved to Public Mobile successfully. However I had a lot of difficulty signing up and tried the activation process several times with a few different credit cards. Now all the credit cards I tried using to unsuccessfully sign...
I just ported my number from freedom mobile. It was activated after making the payment. When i try to use the phone it says my account is suspended. In my account it says i owe 126$. I am not sure why i am being asked to pay if ive already paid when ...
I activated my account today( I hope) and it even send a comfirmation email, but when I go to sign in with the details I chose, it is being problematic. It keeps saying: Sorry, your login attempt failed. Please try again. I know for a fact the pass...
Hi all,I'm looking to make the switch from Freedom as they currently do not cover my area consistently (frustrating!!) but I have some questions before doing so. I'm looking into the Freedom Promotion, will I have 4GB of data per month, for as long a...
charged my credit card and then I got : Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get your account operational. We apologize for any inconvenience. I can't even co...
Is there a way to completely disable voicemail?
I read in another post that there are new carrier settings (version 28.3) for the iphone. The update now included to have group texts with non iphone users, which is a setting I really want. My phone is not prompting me to install the new settings. I...
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