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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! My phone number is shown as invalid.

Hi I bought a public mobile sim and plan 2 month back. Everything seemed to work at first. My friend said he isn not able to reach me in my number. I got the new number with the SIM card. Now I tried to use my number in Microsoft phone app and it say...

Added US roaming talk but only get emergency message on my phone?

Resolved! "don't have a long distance add-on"

I keep getting "you don't have a long distance add-on" while calling a local number, plus I have Canada-wide calling minutes. Any help would be greatly appreciated.

Resolved! I missed a December promo. Is there some way to use it now? Jan 10

I missed a December promo. Is there some way to use it now? Jan 10

Resolved! Connection on cypress mountain?

My family is up on cypress mountain and we can't get a connection with the public mobile service but all our Roger's phones work. Suggestions?

Resolved! Can I put my account 'on hold' until I get back?

Im going to be outside of Canada for a couple of months. I'd prefer to not pay my phone bill while I am gone because I won't be using it at all. Can I 'suspend' my account while Im away? I don't want to lose my holiday promo and other discounts I've ...

Straight To Voice Mail

My question is how is a caller able to go straight to voice mail and leave a message without the phone ringing or any record of an incoming call??? (I'm on an iPhone XR). Since switching to Public Mobile I find a voicemail from Commercial Credit Adju...

Resolved! Do I keep my holiday gifts if I choose a new plan?

Hello, Back in December I activated the holiday gifts of 1GB of data + 400 min of long distance minutes. Now I'd like to switch to a new plan with PM. Will I still get to keep the holiday gifts? Thanks!

Resolved! jan 3 my plan stopped working and i had to pay $40 more to start my plan again???!!

I have always been on auto plan. I have been with public mobile for 2 years at least now.In January this month my plan suddenly stopped and when i went on public mobile account, i saw the message: Insufficient funds.. like wtf i am always on auto pay...

Resolved! 12GB in 90 days

I have the 12GB Data for 90 days plan, and i never exceed the usage. I just receive a text from public mobile saying that i'm reaching 95% of my usage, i'm only on the 60th day (approx) of my plan, and when i went in the account it says my plan expir...

How do I know when the new month starts?

Hello,I got a SMS from Public Mobile saying my payment went through on January 8th. A day later I get a SMS that says I've used up 75% of my data. Today (January 10th), I login to PM to look at my usage, and it does say I've almost used up my data AN...

Referral Code

My friend just use my referral code to open a new account, but why I can not see my monthly payment decrease one dollar, how long time I can see the change. Thanks

Resolved! I have a VPN on my android phone, how do I activate it on my plan as per setup steps

If my LG phone (android) is working with data, do I still have to set the data up? I have a VPN, so set up steps do not seem to work? What now?

Outlook Web App Notifications

I use Public Mobile for my smartphone phone and mobile network. I get email notifications from my workplace via a web-based email system called "Outlook Web App". I receive notifications of incoming email messages to my gmail account from Public Mob...

Resolved! blocked calls

I have numbers blocked but they can still leave voicemail. please advised

Locked out of my account

Can someone please tell me how I can't get into my self serve to renew my payment I've tried everything and have been without a phone for days this isn't the first time

Top up

thought I had signed up for autopay with my visa/debit. Did not top up automatically this am. Attempted to manually top up. I currently have a balance of 10.00. My plan is 50.00. I see.it is charging taxes so tried to change plan to the 40.00 plan. N...

Can not call to me

I bought a sim card but most of the time my friends can not call me, they said to me your phone is busy but my phone is not busy.

Account suspended

Account has been suspended and won't process credit card.

Resolved! Getting alot of random 705 calls

Past few days receiving random 705 numbers. They leave no messages. Anyone explain why?

Suspended account

My account has been suspended, but have auto pay

Resolved! Cancel my plan

Hi, I want to cancel my plan. This is for my son, I paid several months, but he never used it. I "talked" with Simon and was suggested to remove the autopay. But then I will have a bill unpaid? I just wait it to be expired? Will this have a bad effec...

my phone service

I am a new customer to Public. For some reason my phone calls go right to voicemail instead of ringing through. If I turn my phone off completely and restart it works. I am not sure if this is a service problem as I have had my phone checked and I...

Resolved! Can I add family members instead of referrals?

I "manage" the accounts for some of my family members. I'd like to switch them over from their present providers too but wondered if there was a way to add their lines to my account which allows me to still benefit from the 'invite a friend' benefits...

Resolved! phone compatibility

Does anyone know if Alcatel U50 is compatable here?

Resolved! Microscopic Megabyte Usage - Wazzup?

Just curious, no problem. My Usage HIstory page online shows a couple of instances web data usage pegged at 0.001Mb. 0.001Mb? What might cause that sort of blip either in the reporting or my electronics? I have my phone's access to data turned OFF....

How do I get my phone connected?

Resolved! 3G / 4G question

Hi AllNew member yesterday and I must say it appears the transition from Bell was good. Half the cost for twice the data! So I have 2 questions1) Does Canada wide calling mean just that- no long distance in Canada?2) I have 5Gigs @3G on my plan but m...

Resolved! questions re. data and referral discount

Hi there, I just set up a new account and transferred my number over and just had a couple of questions: 1) I want to only use my own Wi-Fi data on my phone (apart from MMS texts), so that way I won't ever have to worry about going over data and havi...

Resolved! new phone and sim card won't work

Hi I'm new to public mobile and just had my phone stolen. So I have activated a new sim card and it said successfully changed. I plugged to sim into an iPhone and it won't let me do any calling texting or anything like that. When I try to make a call...

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