Unabled service to Paid suspended account

[mthamadou]

Hi

I did not know my credit card was expiring and payment were missed, now the due is paid, the line is not working even after restarting the phone. Need help asap. Cannot stay without a line, have only a sister in Canada with what 's going, we need to check on each other. 

Thanks for helping

[mitchnet12]

I had the same problem the other day with my BMO Mastercard not being charged. I contacted a moderator and they are checking into the billing information on my credit card with the finance department. I outlined the process that I went through in another post (link below). Long story short, I purchased a voucher in store at Wal-Mart and applied it to my account by dialing *611. I did a Google search to purchase a voucher online but there are additional fees.

Here's a list of stores that sell the vouchers:

https://publicmobile.ca/en/on/payment-voucher

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/why-my-account-is-expired/m-p...

[hairbag1]

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@mthamadou wrote:

Hi

I did not know my credit card was expiring and payment were missed, now the due is paid, the line is not working even after restarting the phone. Need help asap. Cannot stay without a line, have only a sister in Canada with what 's going, we need to check on each other. 

Thanks for helping

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Dial 611 to find the status of your account.

[geopublic]

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@mthamadou wrote:

Hi

I did not know my credit card was expiring and payment were missed, now the due is paid, the line is not working even after restarting the phone. Need help asap. Cannot stay without a line, have only a sister in Canada with what 's going, we need to check on each other. 

Thanks for helping

---

@mthamadou  

Try the following to get plan re-activated again. (Just keep going down the list)

1. Restart your phone
2. Lost/Stolen trick 
   

    wait a couple of minutes and then declare your phone found by using the same steps from above and restart your phone.

3. Add $1 to your account funds

If none of the above methods work submit a ticket to the Moderator Team for help.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

[gblackma]

@mthamadou  try these tricks to restart your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5  minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $2 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)
Once connected, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.

Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save