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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Trying to Sign Up and Transfer My Koodo Number

Hi there, I'm trying to become a new member with Public Mobile, but cannot get past step #2 with transferring my old phone number to this new account. I am entering the information correctly, but it is not recognizing and saying the info is invalid. ...

Resolved! Receiving MMS's

Is it a requirement that my data be turned on to receive MMS's? It's quite annoying because I don't have much data to spare but also don't want to miss a message. Thanks in advance!

Problem with data

I got a plan yesterday and both calls and text messages are working, but I can't get my mobile data to work... I have a Umidigi F2 if it helps... It's kind of problematic

Re: No calls or text after transferred the number (new account)

so i got the 611 text on my phone today for my transferred phone number and a couple of test texts came in. Since then nothing is working and now if i call my nummber it says this customer is unavailable. I have sent in a ticket but need my phone. ho...

Reduced Service Coverage

How do you get support for coverage in remote areas that has changed (less reliable this year)? I spend summers in cottage country in Manitoba (Hillside Beach, Traverse Bay etc) and increase the data in my plan during this time. This year the service...

Resolved! Re: Need to know customer service number

I need direction from a human being, please.I have an American phone - and want to use it in Canada.It is a motorola and the previous service plan expired it was with Verizon.I called Verizon technicians to unlock the phone so I could use it here in ...

Resolved! Limited time sale - $35 for $30

Not sure if anyone saw this but the $35 plan with an extra 500 mb data (2 GB total) is on sale right now for $30 on the Plans page. Unfortunately it's only for new activations, but a good deal nonetheless. Apologies if this has already been posted ...

Resolved! Updating Credit Card Error

I'm reposting this again in hopes that this time it will show up in the forums - I don't understand why my thread was never displayed the first time. Did a moderator delete it? SpoilerHello, I have been trying to replace my current credit card with a...

Re: Network

My network has an exclamation mark beside it. I've loaded but still not working

Resolved! Cancelling plan, but still using add-ons

Greetings. I am currently on the $ 15.00 plan. I also have 900 add-on minutes, and almost six GB of data add-ons. The add-ons are just sitting there, as I hardly ever go over my plan's allotment. Am I allowed to cancel my plan temporarily, so that...

Resolved! payment and add-ons

Hi,I got $40 plan. I have autopay which means $2 off , loyalty ( I am using public mobile more than 1 year) which is $1 off, I refer to one of my friend which means $1 off. the total on next bill should be $36, but it showing $40. Which is not right!...

My new number goes straight to voice mail

Newnumbver goes straight to voice mail. Public NS to Public ON

Resolved! How much data do we actually get when we pay for the plan with 8GB?

I just paid for the plan with 8GB of data but when I was checking the settings for data usage I noticed that only 2.15 GB shows up. How data do we get when we pay for the 8GB plan: is it 2.15 GB or 8 GB?

my phone will not work it says no service

my phone will not work it says no service please help

Resolved! 2 Gigs Add-0n Data

My wife's account has a GB of add-on data and an addditional GB of Data on I received in a a while back. Neither has been touched for a variety of reasons. She is currently on the $25 plan. If I drop her down to the $15 plan will she lose those 2 GB...

Resolved! need port completed confirmation messages

I switching from landline on Monday at walmart and I was told about 72 hours the port will be completed and I will receive confirmation messages but I still not receive it although I could receive incoming calls. I need port confirmation before I can...

Resolved! paid but no service

Stopped serving yesterday, here is copy/paste from my Overview page: Available Funds: $0.00Pay Before: Aug 19, 2020Estimated amount due: $15.00The amount due is based on your current Rate Plan here is copy/paste from the Transaction History page: Dat...

posting topics

Resolved! posting topics

this is a suggestion more than a question. it would be nice if the posts started with the latest comments not the oldest so you can see how active the topic is and be at the most current comments not some that are possibly years old. just a newbie op...

Resolved! new number spam

hey all! i just got a public mobile account a week and a half ago. since then, i've gotten robocalls and spam texts from like, a hundred different numbers and locations. it's a serious mess. how would i go about changing my number for free due to thi...

Resolved! minutes

Hello,My call dropped just now. Got a message on my phone saying it's from Rogers ??? (former client) which read Public Mobile here. You have 10 min of talk remaining.When I try to make a call it saysYou don't have a long distance add on and this ca...

Resolved! System issue fee

I have a $25 fee labeled as System issue does any one know what that is?

Resolved! Sim card not received

Hello, I haven't received my sim card for an order placed on 19th july. How can we fix this ? Thank you.

Resolved! Porting Landline

I am helping a friend ($referral$) sign up with Public Mobile. He wants to port his Bell landline to the new PM service. There is a DSL associated with the landline. When the landline is transferred and cancelled, will the internet be cancelled as we...

addon money

hi there,I was out of data on my current plan and tried to add, addons I got deducted the money and in account balance it shows 35$. but want to withdraw it. how can I get the refund.any leads will be appreciated.thanks

Unable to make calls

Hello, I have been unable to make calls on my Smasung Galaxy S8, but my current plan is supposed to include unlimited calling. The message I get when trying to send out a call is "Sorry, can not complete your call you do not have a long distance add...

Re: service got suspended while on autopay, can not access my account

My account has a 77$ balance but my service has been suspended... Can you please reactivate my account using my balance. Asap

phone compatibility

Hello I wonder if the moto g8 plus or g8 power are compatible with public mobile .Thank you

Resolved! Add on

I bought 2 extra gigs of data for 30 dollars. I only ever received 1 gig. Now I had to buy another gig. So I spent 45 dollars, and only got 2 gigs. How do I fix this?

Carrier MMS limit....changed?

Heya! So, I recently noticed that my MMS limit went from the usual 900kb-1mb, down to 300kb...Why? I'm using a Samsung s10e and I just can't fathom why this drop happened recently. Any insights or anything?

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