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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Do you receive a friend referral discount and auto pay discount every month or just once?

on my acount it hasnt added it to my discounts for the upcoming month

error in bill

Resolved! error in bill

I was charged $70 extra and would like this credited back to my credit card

Credit card payment

Resolved! Used all data

Hi there, I have used all my data with little by little use and now im not able to use any data at all. So isnt the speed supposed to be throttled after using up all data?

Resolved! When you post a PM in SIMon to a mod does it show in messages sent?

When you post a PM in SIMon to a mod does it show in messages sent?

Resolved! Data use on $15 pay as you go plan

Hello. Newbie here. A friend and I just purchased the $15 pay as you go plan with the Bonus 250MB data. The plan includes unlimited text and picture messaging but she was told to have her daughter turn off the data while on WIFI so that the plan does...

Resolved! Cannot receive CIBC verification code

I used Fido before, but after I transfer my phone number to public mobile, Some SMS are not received by my phone, like CIBC verification code and card transaction.

Resolved! Got generic error and sim card is no longer valid

Hi mods,My name is elaine and I tried to activate my new sim and also transfer my Fido number just few minutes earlier but received the Generic Error "Oh no! It looks like something went wrong, but don't panic". I tried to activate it again but the s...

Resolved! Can make outgoing calls but Can't receive call and SMS

I am new to Public mobile. I activated yesterday and chose a new number. I can make outgoing calls and send text messages but don’t receive any incoming call or text. Very strange. When I call my new number from another phone, following message ap...

Resolved! Trying to Sign Up and Transfer My Koodo Number

Hi there, I'm trying to become a new member with Public Mobile, but cannot get past step #2 with transferring my old phone number to this new account. I am entering the information correctly, but it is not recognizing and saying the info is invalid. ...

Resolved! Receiving MMS's

Is it a requirement that my data be turned on to receive MMS's? It's quite annoying because I don't have much data to spare but also don't want to miss a message. Thanks in advance!

Problem with data

I got a plan yesterday and both calls and text messages are working, but I can't get my mobile data to work... I have a Umidigi F2 if it helps... It's kind of problematic

Re: No calls or text after transferred the number (new account)

so i got the 611 text on my phone today for my transferred phone number and a couple of test texts came in. Since then nothing is working and now if i call my nummber it says this customer is unavailable. I have sent in a ticket but need my phone. ho...

Reduced Service Coverage

How do you get support for coverage in remote areas that has changed (less reliable this year)? I spend summers in cottage country in Manitoba (Hillside Beach, Traverse Bay etc) and increase the data in my plan during this time. This year the service...

Resolved! Re: Need to know customer service number

I need direction from a human being, please.I have an American phone - and want to use it in Canada.It is a motorola and the previous service plan expired it was with Verizon.I called Verizon technicians to unlock the phone so I could use it here in ...

Resolved! Limited time sale - $35 for $30

Not sure if anyone saw this but the $35 plan with an extra 500 mb data (2 GB total) is on sale right now for $30 on the Plans page. Unfortunately it's only for new activations, but a good deal nonetheless. Apologies if this has already been posted ...

Resolved! Updating Credit Card Error

I'm reposting this again in hopes that this time it will show up in the forums - I don't understand why my thread was never displayed the first time. Did a moderator delete it? SpoilerHello, I have been trying to replace my current credit card with a...

Re: Network

My network has an exclamation mark beside it. I've loaded but still not working

Resolved! Cancelling plan, but still using add-ons

Greetings. I am currently on the $ 15.00 plan. I also have 900 add-on minutes, and almost six GB of data add-ons. The add-ons are just sitting there, as I hardly ever go over my plan's allotment. Am I allowed to cancel my plan temporarily, so that...

Resolved! payment and add-ons

Hi,I got $40 plan. I have autopay which means $2 off , loyalty ( I am using public mobile more than 1 year) which is $1 off, I refer to one of my friend which means $1 off. the total on next bill should be $36, but it showing $40. Which is not right!...

My new number goes straight to voice mail

Newnumbver goes straight to voice mail. Public NS to Public ON

Resolved! How much data do we actually get when we pay for the plan with 8GB?

I just paid for the plan with 8GB of data but when I was checking the settings for data usage I noticed that only 2.15 GB shows up. How data do we get when we pay for the 8GB plan: is it 2.15 GB or 8 GB?

my phone will not work it says no service

my phone will not work it says no service please help

Resolved! 2 Gigs Add-0n Data

My wife's account has a GB of add-on data and an addditional GB of Data on I received in a a while back. Neither has been touched for a variety of reasons. She is currently on the $25 plan. If I drop her down to the $15 plan will she lose those 2 GB...

Resolved! need port completed confirmation messages

I switching from landline on Monday at walmart and I was told about 72 hours the port will be completed and I will receive confirmation messages but I still not receive it although I could receive incoming calls. I need port confirmation before I can...

Resolved! paid but no service

Stopped serving yesterday, here is copy/paste from my Overview page: Available Funds: $0.00Pay Before: Aug 19, 2020Estimated amount due: $15.00The amount due is based on your current Rate Plan here is copy/paste from the Transaction History page: Dat...

posting topics

Resolved! posting topics

this is a suggestion more than a question. it would be nice if the posts started with the latest comments not the oldest so you can see how active the topic is and be at the most current comments not some that are possibly years old. just a newbie op...

Resolved! new number spam

hey all! i just got a public mobile account a week and a half ago. since then, i've gotten robocalls and spam texts from like, a hundred different numbers and locations. it's a serious mess. how would i go about changing my number for free due to thi...

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