Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried to access my account an dgot locked out.asking me to contact you.Please tell me what to do?
Good Morning, My wife's auto pay stopped for some reason and eventhough I can access the message board I am unable to both access by account (says invalid password) and I also can't reset my password to get into my account. Can anyone please help me?...
Hello, I didnt use my sim card for 2 months because I wasn't in Canada. I know that I can still use my account/sim card if I repay before 90days and 90days didn't pass yet. I was wondering that since my payment due date is 5th. If I pay money right n...
On iPhone…Go to Settings > Cellular > Cellular Data Options. Then disable the feature Enable LTE. Try logging on again. This work for me. Once logged on, you can turn Enable LTE on again. Things should be fine.
So here is the short of it. I had issue paying with my new cc. Bought vouchers and had trouble getting the funds I put into my account to actually pay for my plan. Then the funds were withdrawn yesterday and my account shows as being paid with no iss...
does your $60 plan include phone calls I make to canada from the u.s. ? i.e. when I am in florida, can I call canada free ?
Hello,How can I suspend my plan for one month. Then can I still have the promotion that I had before the suspension?
I made two payments one on the 30th of July and another one on the 31st of July. Both of them went through. So I should of had a Credit of $40.00. This is the text that I got from both days.Public Mobile here. Your payment has been successfully adde...
It's about time RCS takes place on Android phones. As per this source, Telus has rolled it out for Google Pixel 2, 2 XL, 3, and 3 XL. Hopefully, it will roll out to more devices soon. I have confirmed it is also available on Public Mobile and most li...
I've been trying to access my account however I don't know the password, I've tried selecting forgot my password and inputting the security question, it says it's sending an email however it sent it hours later at 1am. By the time I saw it in the mor...
I just set up my account and set up auto-pay and when I signed in to the self-serve account, it doesn't show the rewards. I am on the same plan type as my girlfriend who did get the automatic $2 reward on her account. When I went into payment, it sho...
Do we need a new thread for every customer that has received there 1GB Free Data. There have been numerous new threads regarding this Data Add on
Hi there, I have a Bell pre-paid number that I tried to port over to Public Mobile. I am already a Public Mobile customer and had a number/account with them. I clicked on the "Change Number" link and selected "Transfer a wireless number from another ...
I set up two phones last night. Both can send and receive texts, use data, make calls, but CAN NOT accept incoming calls. They go right to voicemail. Its been 12 hours, turned phone on and off.
Hey, I purchased a 10$ International calling add on upon my 35$ plan to call back home in Bangladesh. Yet, every time I try to call there (using the country code +880 infront of the number ofcourse), I get to hear an automated message telling me that...
Good evening everyone, So, weird thing happened to my account recently. It seems like Public Mobile's AutoPay did not work this month and my service was abruptly cut on Monday, 26 August. I have not been able to reactivate it since then, having reen...
Hmmm...my slightly brain dead post about taking advantage of the London drugs offer to new customers as an existing customer got me thinking. I have a smartphone I switched to the $40 plan with no new customer promo. However I did get the 1 gb bonus....
i added $40 to my account because i intended to switch from my old $32 plan to the new $40 one but when i did so i must have done things in the wrong order and payed for my old plan and then tried to switch over to the new one. doing so only gave me ...
I signed up with PM a few years ago and most of the time I've been happy. I've been thinking of upgrading my plan because I was only getting 6gb per 90 days, which isn't great and I'm starting to exceed that cap. So I go to PM's website to figure out...
Hello Folks! Whenever I try to access public mobile website, I get the following error: *** ERROR START***Your connection is not secure.The owner of publicmobile.ca has configured their website improperly. To protect your information from being stole...
Hi there, I recently switched over to PM and had my new SIM card activated. I've been trying to set up my self-serve account for a few hours now, but every time I enter my phone number, I receive the following message: "The phone number entered is in...
Hello everyone! I am new to public mobile, I would like to know if there is an app available for us to have an easy access on our account? I tried to look on the app store but found nothing. thank you for your help!
I wonder if there is a way to indicate whether the user name has already been taken while filling out the registration. I had to go back and fillin my password multuiple times before I was successful - just a suggestion
so how is it you contact public mobile moderator now i am locked out of my account and it says contact public mobile ??? how or who do i contact ??there is no more tag for a moderator on this new page set up
I forget my I'd ND password plz help me how can I start self service
On the 25$ talk and text plan. It says unlimited talk CANADA. That’s clear. The text is unlimited international. Does that mean text in Canada is not included?
I'm on the $40 for 4GB plan and am trying to add a US Roaming addon to my account. I've added a $50 balance on my account, but my service is still showing as Inactive. It says that my service expired on Sept 28, 2019 (so 1 month in the future). I ca...
I just activated a new plan for my wife's phone. It is unlocked and is listed as compatible. Samsung Galaxy S5 Neo. Phone and text works but no data, no internet connection. $25 plan with 1Gb data. Simon, the bot, tells me to check APN settings. It d...
Hey there, So, I just tried seting up my account and followed all the steps correctly to port my number over fom Virgin Mobile. The problem I encountered - I hit an auto fill to quickly enter my number and an alternative one, but somehow through the...
Hello,I'm having difficulties getting verification codes from Nike's verification system. I've received codes before but there seems to be a bug with my account and I'm unable to receive any codes, and Nike support only suggests that potentially it's...
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