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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Huawei P30

Hi,My phone mode is HUAWEI P30,I am not sure whether or not available for public mobile SIM card.Thank you!Cheers,Adele

Enter sim network unlock code

I have tried 1234, which is standard. I need to get in contact with a moderator to get a PUK I think Can someone help me with this?

SIM Card All of a Sudden says Unregistered

Hi. My SIM card all of a sudden says unregistered when it was working perfectly seconds before. I've been with PM for about 2 years without any issues. My phone is fairly new (it's an S9) and I can't understand how it would be an issue with my phone....

Referral reward

I just got my plan set up, but I think the person at the store put in his number, and I'd wanted my friend to get the referral. Is there a way to check who the referral is logged to, and if it is indeed the guy from the Public Mobile shop, can I chan...

data in build your own plan

Does the data "Bonus" for the 6, 12 and 18 GB options in the Build your own Plan section depend on having "Autopay" like in regular plans or is it just a current bonus to promote that amount of data purchase with no autopay requirements ?

Resolved! Phone Cut Off

Hey everyone! My phone was cut off despite being on autopay. I don’t have an account set up so I can’t access anything online. How would I go about contacting the moderators for help?

Account access

Wont recognize me

Payment PIN not accepted for activation

I am setting up a new account, and am at the payment page. i enter the PIN from the voucher and set the payment to be don't use credit card, and it keeps telling me Payment PIN required when i hit activate. How can i fix this and finally do my activa...

Resolved! Changed plan but System Not Responding

Opened an account with PM about 2 weeks ago, after some kinks in the start the service was started. Then my next step was to port my old number from another provider, enrol in Auto-pay and then Change my Plan from the $ 10 to the $ 25.The system acc...

No Outbound SMS

New customer. No number port. Data and inbound SMS function. Calling functions. APN settings have automatically changed on inserting Sim card. Messaged moderator team but thought I'd post. Going on 48hrs now since activation. Help!

Resolved! SIM Network Locked

Resolved! Samsung galaxy S3

Everytime I try to download a text picture message it wont do it. After 2 trys this comes on the screen "currently unable to download try again later. How can I make it work have been on P.M. approx one month and hasnt worked once.

Resolved! My US Roaming Add - On only worked a day and half.

I purchased a 10 day US Roaming Phone call and Text add - on on July 7, 2019 before vacationing in the US. It only worked for 1.5 days before I suddenly lost the service. I have not been able to make / receive calls, niether am I able to send / recei...

plan change

Hi. I just upgraded my plan to $50/8g and set it to "change at my next pay date." Well it changed to the new plan, but didn't start me off fresh for the new month at zero gigs...instead it's taking off what I used last month (5+g's) and leaving me ...

Resolved! Autopay Data Bonus not Being Applied

Hello! I have been with Public Mobile for a few years now- when I signed up, there had not been any data bonus for using the autopay feature. I only recently realised that Public Mobile offers this additional 500 MB bonus to people who use autopay, a...

Cannot port number or get new number for my husband's phone

Ok getting frustrated. Been trying to port and then say to heck with it and register for a new number for my husband's phone for the last two hours. I already have an account and had no issues and now we cannot even register as neither option is wo...

Resolved! 1GB Add-on DATA US

I just bought and add-on and when I go to my account I don't see any detail about it, only that I have a $20.00 available funds. Is that OK or I need to wait ?Thank you.

sim not working

Ok. Not a good start so far. You mailed me a SIM that doesn't work. No, I'm not coming from any other phone company. The phone I have is compatable. I tried the Help pages but the phrase 'sim doesn't work', after clicking search gets me a blank page....

No service

Hi I subscribe with PM for last two weeks and god help me i have so many problem .For now when i call my phone occasionally the massage said you have zero dollar in your prepaid account but i enroll in auto payment, what am i missing?

Resolved! Early Payment Gone Wrong!

Hi, i was supposed to make an amount due into my account on July 26th. This would have renewed my account for the next one month into August.This morning, i just decided to make the payment instead of waiting till the due date since i had some cash n...

Resolved! How To Block Outgoing International SMS

Hi, is it possible to place a block on all outgoing international SMS? Was able to do this with Koodo. Thanks!

Resolved! old sim card ( reusability in the future)

So I ported out of public mobile while retaining the mobile number... But I do have my old public SIM card...So can I re-use it in the future if I switch back to public Can that same SIM be used by me or anyone else or will a new purchase be necess...

500MB bonus

How does the 500MB bonus get applied to my account?I signed up for 1GB data with the bonus of 500MB for autopay. However, I get cut off at 1GB and never received the 500MB for being on autopay. What do I need to do?

account

I am locked out of my account...How do I reset my password?

Resolved! i lost my phone

i lost my phone and now i would like to connect a new sim card to a new phone how do i do that

I have been cut off

I purchased my usually plan and it was fine for about 5-6 days. Went to call out the other day and I don’t have credit apparently. I can text, use internet, receive calls but I can’t call out, due to “no credit”. I have logged in, I have my original ...

Resolved! Plan change

I was looking to change my plan, does it change immediately? Can my renewal date stay the same? Will it affect my rewards

Resolved! Price for changing plan to same price on next renewal for bonuses

Hi, I just need clarification on a couple of things. My plan right now is 4.5gb for $40, and right now since there's the same plan with a 500mb bonus for autopay, I was planning to change to that. If I set it to change at next renewal date, would I h...

Resolved! Using Cellphone plans with MiFi device

I would like to use Public Mobile with a mifi/mobile hotspot device so I can access the network from my laptop. However, the single "data only" plan that Public offers is 1GB, which isn't enough for my needs. If I were to purchase one of the cell pho...

Remove 'Public Mobile' from notifications bar

That's some prime real estate there. I had 'Koodo' showing up on it for the longest time and that was bad enough. Public Mobile is a long name. PM would be better. No carrier name at all would be ideal, though! I know there may be a possibility if I ...

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