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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data Not Working

I upgraded my plan from $25 to $35 instantly because I was about to go over my data usage, and now it seems that my data is not working. How can I fix this?

Resolved! PUK code

I need this code to get into my phone number reset pin

Resolved! Clarification on domestic (within) Canada long distance

Good Morning,I have received my SIM card and expect to receive my new, Public Mobile compatible, phone today or tomorrow (Friday). I am considering the $35/month plan with unlimited talk and text within Canada. Also, because of extended family in t...

Resolved! June 23, 2020 email promotion.Register a new email.Open the account beforeJULYto get 1GBextra 6month

I received an email from Public Mobile. The promotion was register an email. Then open a new account for the $25, $40 plans and get an extra 1GB data for six months.. I did that for my daughter. We opened a new account for her on June 23, 2020. ...

Resolved! Paying for account activation

HiI have just moved over from new zealandit doesn’t seem to accept my visado you have to have Canadian visa to pay or other there any alternatives?

Access to old text messages

Resolved! Access to old text messages

Hello, I recently got a new phone and am needing acces to text messages from a specific date. This date is longer than 2 months ago, so I can't access it by self-serve. Any assistance is appreciated!

Resolved! APN greyed out

Hi, just got a K-touch phone from aliexpress that runs Android 8.1 The APN settings are greyed out and cannot be edited. After messing around for several hours I got the adb method to open up a new APN dialog......also greyed out. From everything I'v...

Happy to receive text message!!!!!!!!!!!!!

Resolved! Mistake with new SIM card

Hello,I put the nano card into my Moto E 2nd Gen. (XT1527) whereas it should have been the middle size between the three. Now I have a hard time removing it and would not want to break the phone.How can I get this fixed? I am paying my plan but canno...

Bill

Hello,my account # How can I print my bill?Thank you edited by computergeek541: account number removed

Resolved! forgot my self service account password

is there any help available for how to reset self service menu password

Can’t get data working on IPhone SE

I’ve set the APN to what was suggested, but can’t get beyond this as there is no option to enter MMSC or MMS. Is this because the phone wasn’t unlocked properly? Seems to be the only thing I can think of?

SIM Card Delivery - Incomplete

Hello, I have not yet received the delivery of my SIM card as it has been more than 8 days now. RegardsUser

H

Resolved! Plan Deactivated need to restart

Hi my plan was deactivated due to 90 days inactivity, I need to restart it. If this reaches a public mobile employee, I would like to reactivate my account.

Samsung A50 Service provider SW ver.

I have a Samsung galaxy a50 running Android 10 and I would like to know if anyone with the phone has the same Service provider SW ver. found in settings, about phone,Software information. My Service provider SW ver. info is as follows for July-8-2020...

Resolved! Number of rings before voice mail?

Hi, I'm new to Public Mobile, so forgive me if this is a silly question, but is there a way to set the number of rings on my phone before it goes to voice mail? I have this feature on my landline, and just wondering if it can be done on my mobile. Th...

Resolved! Two phone numbers, one phone

Hi,Can I use two phone numbers with one phone using any plan that Public mobile provide?I want to separate my business and personal phone number but it's tricky to carry two phones always.

Account

Resolved! Account

I forgot my password and cannot get a new one. Help please

Resolved! Plan expired - auto pay didn't work and manual payments failed

We've been on auto-pay for months now and haven't had any issues, however, this time we got a "plan expired" message and the phone is unusable with a recording to call *611. I've called *611 and attempted to add funds three times (used both our credi...

Resolved! Auto Pay not working this month...

I've been on Public since Feb 2020... I set up my Auto Pay with my Visa. Just this month in July my account got deactivated for non-payment. My credit card payments were processed find the previous months. So, I remove my credit card information, th...

Public Mobile Data Plan Does Not Work Android 9.0 UMIDIGI X

Resolved! Public Mobile Data Plan Does Not Work Android 9.0 UMIDIGI X

I just purchased the UMIDIGI X yesterday and i have been having issues with the data plan,I followed probably every post on the community. i've also been to the Freedom Mobile Kiosk twice today to change my APN settings. i followed these settingsName...

Resolved! Setting up phone for private number

I need to set up my phone to appear as a private number when I make outgoing calls for a new job. Can anyone help me with this? Thanks

Resolved! Auto Pay not Working-- Phone not topped up. Enrolled on Autopay for 8 months

Hi there, I am currently set up with Auto Pay for my phone each month. I've had it set up with my credit card for the last 7-8 Months. Every single month Public Mobile withdrawals my funds, and by early morning I usually have a text message saying " ...

Resolved! Referral credits suddenly gone?

My last bill I had $60 coming off every 3 months (20 referrals) but suddenly this cycle I'm down to just $9 (3 referrals). I don't think 17 people have suddenly quit the service so I'm wondering if this is happening to anyone else or what has happene...

Resolved! Account Creation

Hi, I have been using my phone and plan for a few months. Now, I need to make a change to the account. When I go to login, it says that I do not have an account under my email address, so I put in my phone number and it says that my number has been ...

Resolved! Having issues with payment going through

I've been trying all morning trying to pay for my service. Doesn't seem to be going through I've tried multiple credit cards.

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