Community

YVR · 09-09-2022

Having an issue that voice, and text (and picture messaging) are working while roaming in the USA on the data/voice/text add on package. The data is really slow. Some other background is the phone supports the cellular bands in the USA (like LTE/5G/...

YVR · 03-11-2020

Just trying to get the self serve page. I got an message that said : Site temporarily unavailable for maintenance. Please try again later. Did not see an announcement. Maybe just temporary?

YVR · 03-07-2020

Came across this article about Koodos being a victim of a data breach from Feb 2020 and got some data from 2017. Apparently they have a port block process in place to protect those customers. Article here https://www.bleepingcomputer.com/news/sec...

YVR · 11-01-2019

Is there a way to suspend an account when there is a availabe funds in the account? Can you stop the withdrawal of funds when there is available funds? An example is the promo that gave a plan credit after paying for the first month, so $60 plan pai...

YVR · 09-03-2019

Hey Public Mobile Community, Something new on the community. I don't see an announcement for this Just noticed a floating question mark while viewing the community on mobile. When clicking on the link it takes me to the chatbot known as SIMon. Th...

YVR · 09-12-2022

@darrendlima On post paid phone plans, you would get a credit. All of public plans are PREPaid and there is no such refund for partial unused amounts.

YVR · 09-12-2022

Hi @Jcurry You could download specific area maps on Google maps to improve speed. You can select the areas that you want saved to your phone. That might help with speed. Haven't heard Google maps stopping suppo

YVR · 09-10-2022

You need to confirm the port via text message on your old sim. If you are still having trouble you will need to contact public mobile support

YVR · 09-10-2022

It just very slow data. Voice using calling apps are so choppy its not even worth trying.

YVR · 09-09-2022

You can purchase a load/purchase a Public mobile card for paying monthly service charges. They are available in stores and online. edited: *** For activation you may need another way. ** Did not know that vouchers can no longer be used for activati...

Community

User Statistics

User Activity

USA Data Speed

Self serve down March11 2020?

Some Koodo accounts affected by data breach

Suspending Account and Rewards/ Credits

Link to SimOn chatbot

Re: Balance refund after Port out

Re: Google Maps

Re: Port to Shaw mobile

Re: USA Data Speed

Re: Activation with Public Mobile Prepaid card