Community

YVR · 03-11-2020

Just trying to get the self serve page. I got an message that said : Site temporarily unavailable for maintenance. Please try again later. Did not see an announcement. Maybe just temporary?

YVR · 03-07-2020

Came across this article about Koodos being a victim of a data breach from Feb 2020 and got some data from 2017. Apparently they have a port block process in place to protect those customers. Article here https://www.bleepingcomputer.com/news/securit...

YVR · 11-01-2019

Is there a way to suspend an account when there is a availabe funds in the account? Can you stop the withdrawal of funds when there is available funds? An example is the promo that gave a plan credit after paying for the first month, so $60 plan paid...

YVR · 09-03-2019

Hey Public Mobile Community, Something new on the community. I don't see an announcement for this Just noticed a floating question mark while viewing the community on mobile. When clicking on the link it takes me to the chatbot known as SIMon. Therw ...

YVR · 08-18-2019

Question about porting process that will close old account. Ported a number to Pubic Mobile almost two weeks ago. Everything worked almost right away with Public. The old account shows suspended and not closed or cancelled. Old provider says that pub...

YVR · 05-15-2022

For immediate use, you can purchase a data add on.The cost would be1GB Add-on - $15.00 200MB Add-on - $5.00 The data add on is a one time option and it finishes only when you use up the extra data. It's sort of a data bank that gets used after your p...

YVR · 05-15-2022

You can purchase a data add on or switch to a new plan immediately. Just pay now and it will upgrade you right away instead of choosing a plan for the next cycle.

YVR · 04-27-2022

You can not reassign / reuse the old sim again.

YVR · 04-03-2022

Your account is probably also affected by some issue that can only be fixed by customer service. You could try the toggling lost/stolen, re activating and power cycle first.

YVR · 04-03-2022

Many users facing this same issue. There are funds in the account and system shows either plan expired or account suspended. You can contact customer service by clicking on the chat bubble on the bottom of the screen so they can try and fix. It seems...

Community

User Statistics

User Activity

Self serve down March11 2020?

Some Koodo accounts affected by data breach

Suspending Account and Rewards/ Credits

Link to SimOn chatbot

Old provider says port out not complete

Re: About cancelling ongoing plan and getting a better plan.

Re: About cancelling ongoing plan and getting a better plan.

Re: Reactivate SIM for another phone

Re: my phone is not working

Re: Phone