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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Why charge me after I stop the service

I canceled the service in October, why you charged me in November? Please refund me the money.

Cant received incoming calls and text messages

Hello, I recently activated my sim card a week ago and I find out I cant received incoming calls and texting messages. I can send out text messages and make out going calls.I did not transfer my number to PM.

Add on

Resolved! Add on

I bought a $20 Us Roaming - 250 MB Data (10-day) with text. How do I get my roaming? Pierre

New phone and new plan but won't dial out . Locked ?

sim not provisioned

I cannot seem to connect a new or transferred number to my new sim card or account. My phone says my phone is not provisioned.

j'ai besoin d'aide , ça fait 4 hres que j`'essaie d'activer mon compte

No access to my plan after payment

I have updated my plan and paid for it but I do not have access to the data yet. It has been a few hours since I changed and paid for a different plan. I understand the changes should have taken into affect immediately.

incoming US calls

how do i receive calls from the United States?

Resolved! New user - could not log in to Self Serve even once

Switched to Public Mobile last week. Phone service seems to work, but I cannot log in to Soft Serve. I wrote down the password when I was setting up the account. I definitely tried logging in using the right password, but I got an error message every...

Resolved! Keep Being Locked Out Of Account

I Have Reset My Password 3 Times In The Last 2 Hours And It Still Keeps Locking Me Out Of My Self Serve Account

Receiving calls

why can’t I answer electronic call backs

Loud beeps and then dropped call

Resolved! Porting a number from Telus - Accidentally signed up with PM with same email as Telus

Issue is as stated in the subject. I totally forgot to make an account with PM with a different email address. Is there any hope of me transferring from Telus to PM at this point without having to buy a new sim and making a new account? Thank you.

Verification Code while overseas

I'm currently in Slovakia with my family for my husbands work. He switched his SIM card (from PM to his American one, were he gets decent overseas service)so he could use GPS/texting while he ran errands but as he switched back, since we don't have s...

activated new sim card

Resolved! Customer service agent

How to i talk to a agent

Resolved! Got a new SIM, but no cellular network

Hi,I am new to Public mobile, got a new SIM, activated it and purchased a plan.4 hours later, the cell is unable to establish a connection to the cellular network. Got the Message "Cellular Network not available for voice calls" My Cell is a Motorol...

Resolved! No signal after activating sim

Hii am in Whitby Ontario, and just activated my sim.. but i am not getting any signals. live chat assistance ask me to write here.. any help?

Phone suspension

Hello my phone is suspended. I am on preauthrized pay ment options but for some reason it didnt go through please advice

Resolved! possible simjack?

I have been using public mobile for the past 2 years, I recently lost service and found out a different sim number than the one I have was linked to my account. I am unable to switch the sim number back to the one I own since its "already in use/inva...

Re: Unlock

How do I contact a moderator?

Resolved! Referral reward

Hello,I referred my wife to public mobile and when activating her account I gave the referral code when activating. She got her 10 dollar credit but I have yet to see my dollar off my account. When should I expect to see it on my account

Resolved! Why I got charge full price when I select autopay (cc)

I activate my son's SIM & select autopay (cc) but I got billed full price and not the $2/mth off?? When I activated mine many years, I had no issue? Is there a change in billing???

Us roaming

Resolved! Us roaming

Is there anyone else having issues wirg their us service? It took 3 days and numerous attempts to refresh my plan. Then when it finally starts working..i drop every call within 30 seconds. I hear 2 beeps..20 seconds later i drop it. Both received...

Resolved! Not getting any cellular connection. When making call getting 'not registered on network'.

New to Public Mobile, using a hand-me-down phone (from sister) that was used on Telus before. I have reset the phone, put in the Public Mobile SIM, activated the phone online as per the SIM card instructions. It has been well over an hour now, and I ...

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Important Update: eSIM QR Code Now Included in Activation Summary Emails