Community

Resolved! Haven't received Sim Cards

Hi Everyone; I received an email on Wednesday from PM saying my Sims are on the way. Not quite sure how long they take to get here but it's been a week. Is this normal? Regards,

Resolved! Switching from Freedom account that has two numbers on file

I am currently looking into switching to Public Mobile from Freedom Mobile. My current account in Freedom Mobile covers two phone numbers and I only want to port one of them to PM without interfering with the other phone number on the account. If I s...

Resolved! Switching from Rogers prepaid to PM

Hello, I just activated with PM and I'm happy with the service after just over a month. So I'm going to switch my wife over to PM very soon, as the end of her billing cycle is approaching. Her phone is on a month to month plan with Rogers.  I know th...

Resolved! Phone Compatability

Is a Samsung A70 compatible with Public Mobile? It does not appear to be one of the models in their drop down options when checking.

Resolved! Added funds to an expired plan but need an add-on.

Good evening,  I am new here but really enjoying Public Mobile so far. So my problem is I just reactivated my existing plan, which turned out to have been expired. However, I also really need to add an international calls add-on but it won't let me s...

Resolved! Re: Top up

My top up pin isn't working 

Resolved! How do I remove my credit card info

Resolved! SIM card and phone plan

Howcome you have to set up your sim and your plan at the same time? Why can’t you just do them separate? I’m out of country and tried to set my SIM card for when I’m back and it would only let me if I activated my plan  

Resolved! Referral codes

Has anyone ever been able to change their referral code? 

Resolved! Question

I'm signed up for auto pay 50.00 plan.my account topped up but my 8g data did not.

Resolved! Referral Credit

I used a referral code when I switched to public mobile. I am supposed to have a $10 1 time credit for using the referral. It does not show as a credit. How do I get this credit?

Resolved! Umidigi F1

I'm considering purchasing this phone on Amazon.ca for $181.....whats your opinion or experience with this phone? Most interested in the camera and it's performance. Thanks!

Resolved! Add-ons but data did not add to my account

I have paid with my credit card for more data to add ons to my account, $15 on June 28, andPublic Mobile has already charged it to my credit card, but did not add the data to my account Why did Public Mobile take the money from my credit card, but do...

Resolved! Rewards

I have been with public mobile since Oct 2017 and yet my Loyalty Rewards are only at $1/month. My Loyalty Rewards should be $3/month. How do I rectify this? Will I be paid retroactively?  Thanks

Resolved! Reactivate Suspended Account PLEASE HELP

 Hi guys, im having issues reactivating my account. I suspended it for some time and I only have until July 6 to reactivate it. I put in all the necessary info but the submit button won’t work. Any advice? thank you so much,brenna 

Resolved! New phone can't send/receive text/MMS

Switched from google.pixel to Samsung a71 and now can't send or receive picture text messages and the occasional regular text will also fail to send

Resolved! Questions regarding basic plan

Hi, Have some questions regarding the basic plan ($15) .  1-Is the 100mins in the plan a onetime Bonus or with this plan you regularly get 100 mins every month?  2-Do you have to buy a talk plan to have (activate) “Unlimited incoming calls’?  3-Is th...

Resolved! Text received from 611

I just got this text from 611.  "Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2)"  It says it is 2/2. I did not receive 1/2. Does anyone know what this is about? My renewal is not until the 19t...

Resolved! Keeping my account activated.

Due to the pandemic, I had to leave Canada and come back to my home country. I would like to keep my account activated and have the same phone number when I come back. Is there a minimum payment plan or any other option to do so? Thank you!

Resolved! Phone compatibility

Hi,Could any one please conform "Samsung SGH- A847R" is not compatible with the network.The phone name isn't in the mobile list and it's frequency doesn't match.Thanks.

Resolved! anyone had success changing referal code?

hi my referal code is O0xxxxx   (not posting full code, only teh part in question).  As you can see is has both a "0" and "O", which can be confusing. Before i ask the moderators, just wondering if anyone  has had success getting their code changed? ...

Resolved! Data

I was wondering why we don't have anything advertising no overage costs with data?