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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 57831 Views
  • 173 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 64291 Views
  • 179 replies
  • 32 Bravos

My service

My service is not working

Coco51 by • Great Neighbour / Super Voisin
  • 1233 Views
  • 7 replies
  • 0 Bravos

auto-pay by credit card

Hello,I have a problem trying to register to an auto-pay by my credit card. The system says that there is a problem with my visa. I called my bank and they told me that everything is alright and the problem is with you. Furthermore,  I have tried to ...

mazi888 by • Great Neighbour / Super Voisin
  • 1211 Views
  • 6 replies
  • 0 Bravos

How do I cancel my account or plan?

Simple...work is paying through another provider. Wish to cancel my plan.Seems very difficult to do this in a timely manner...Thanks,Greg

glewis52 by • Great Neighbour / Super Voisin
  • 1083 Views
  • 4 replies
  • 0 Bravos

Resolved! Renewal date after plan change

Hi all, just wondering if I change my plan mid-cycle, will my renewal date change based on when I changed the plan?

lilkoje by • Good Citizen / Bon Citoyen
  • 1234 Views
  • 4 replies
  • 0 Bravos

Payment Time, New to PM

My next renewal date is October 3, i am just wondering when is the soonest time to pay my next cycle BillThanks 

Freta by • Good Citizen / Bon Citoyen
  • 1442 Views
  • 9 replies
  • 0 Bravos

Time for a Public Mobile app?

Hi all, Who thinks it is time for a Public Mobile phone app for Android and IOS? I am lazy and an app on my phone to check my data and minutes status would be awesome!Anyone with me on this?! 

throwinbombs by • Good Citizen / Bon Citoyen
  • 2433 Views
  • 10 replies
  • 2 Bravos

New to public mobile

When purchasing my sim card for this company I was told to be careful as I may not get reception In my area is this true I live in blind river ontario

switching providers

i need help finding out how to cancel public mobile and switch to chart anyone know/

blonde48 by • Great Neighbour / Super Voisin
  • 923 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: User id disabled.

I need help in re activating my plan which was suspended. I need to make a payment but Im unable to login or create a new password. I dont want my plan to expire and dont want to lose this plan. Plan belongs to my dad and he is stuck overseas due to ...

rehabconsult by • Good Citizen / Bon Citoyen
  • 1422 Views
  • 6 replies
  • 0 Bravos

SIM card not working in iPhone 6

I have an active account using my iPhone  5.  I have a new iPhone 6 that is unlocked and my SIM card will Not work. It just keeps searching. I tried changing the APN,  But it reverts back to the old one. The APN in the iPhone 5 is isp.mb.com, but App...

Curler by • Great Neighbour / Super Voisin
  • 1036 Views
  • 2 replies
  • 0 Bravos

Login Disabled - Need help enabling my account

My account login is disabled. I had my phone account in a suspended stage. But not for more than 90 days. I would like to reactivate my account. I need help activating my account. 

hdevanathan by • Great Neighbour / Super Voisin
  • 851 Views
  • 3 replies
  • 0 Bravos

Number change

Hi,I  changed my phone number a few days back.On My Account it shows that the number has been changed,However, this is not reflected on my handset.In addition, I am unable to make any calls, although my monthly dues have subsequently been deducted fr...

kristofostos by • Great Neighbour / Super Voisin
  • 1049 Views
  • 4 replies
  • 0 Bravos

SIM not provisioned for voice

Lost service 1 hour ago and getting the message 'SIM not provisioned lol voice'.Put SIM in another phone and still no service.

beakbird by • Good Citizen / Bon Citoyen
  • 1456 Views
  • 5 replies
  • 0 Bravos

Resolved! Service suspended (Please Help)

My phone was suspended, the payment came out of my credit card this morning and my rewards but my account says it's suspended,what should I do?

Resolved! Can’t change plan

Hii so I’m trying to change my mom’s phone plan but we can’t remember what email the account is made on therefore I can’t login and change the plan. What do I do? 

123abc321 by • Great Neighbour / Super Voisin
  • 830 Views
  • 2 replies
  • 0 Bravos

Resolved! New Number Issue

Hey so I activated a brand new number with a plan with this company, but for some reason, when I call ppl; a different name appears if they havent saved my number initially, and weirdly I’ve been getting calls from credit companies looking for that p...

Randyle12 by • Good Citizen / Bon Citoyen
  • 1709 Views
  • 4 replies
  • 1 Bravos

Resolved! Porting

does anybody know why porting was removed from self serve website? it made my Activation a little difficult Can they please bring that feature back?

111111 by • Great Citizen / Super Citoyen
  • 1140 Views
  • 1 replies
  • 0 Bravos
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