Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I tried to activate my SIM yesterday and on the last step the page timed out (after I entered my Credit Card info) Chat support told me to click the back button and try again. This gave me same the page timed out message. Now I tried to activate ...
My one giga bit of date when I purchase as a add on it uses 95% of my data within hrs and it drives me nuts as I’ve turned off my cellular data for my apps as well why when I run out of my regular data I don’t recieve txt messagrs
After activating my PM account today, the overview provided a referral code: "Sharing is caring!Tell your friends to use this code xxxxxx or link when they activate with Public Mobile." But on the back of the PM Sim card holder, there is a sticker wi...
Today I activated an account & when I was ready to input the APN settings, I was really happy to discover that they were already there! I had opened this link to use. I just had to verify that all of the info was identical, which it was, so I had no...
I didn't receive text messages that only had a url link sent to me in the message but I could send and receive text messages that were actually physically typed. So I never knew I had any text messages from the two sent with links only. Has anyone ...
It’s says my plan is expired, is that a reason I can’t? Why am I not allowed to port to different company??
SIM card is showing invalid
Hi, I created a ticket and the moderator team helped me but they were unsuccessful in porting for me. I called my old service provider and asked them if there was anything preventing me from porting out. Turns out, they had port protection enabled. I...
Is it possible to port out a number that is currently suspended. I intentionally suspended this account by not paying the monthly dues as I was out of country. So I want to port it out to a different provider now. The account will be permanently deac...
Hello. My iMessages are not sending to people with my number but instead my Apple ID. I don’t want them to see my Apple ID but instead my phone number. I have already tried to changes this by going to settings and then messages and choosing what I ca...
Is there any way to port out the phone number and yet keeping the account with another number.To simplify the question. I want to keep my number and port to freedom mobile. and I have accumulated a few rewards. And my wife who is with telus will take...
I am new to the community,but absolutely love PUBLIC MOBILE. I have only been a member for a short time,but was hoping I could find a way to change my cell number. How may I accomplish this,and does it cost a fee to do?Thank you all.
I was referred to PUBLIC MOBILE,thru a friend. So upon activation,I entered her friend referral code,for a $10 credit. I was also given a code for a $10 credit, as a WELCOME GIFT,to Public Mobile. Finally,when I bought my sim card it had a $10 promo ...
I add-on 400min interl long distance call and 011 + 95(myanmar) 09 (area) + ...... but it still said not included in the plan. please help! my add-on is checked and has shown that it has active, but i couldn't make a call.
Public mobile's direct competitor, Lucky mobile has one. The parent company Telus has one. So how come there is no app for me to see my data usage and services? Is it in the works or is it just not happening?
I have found some information online but not a exactly clear answer
Hi This is my first time on this siteSince I signed up in Sept. I do auto pay but so my payment comes out auto.The problem I'm having is about 4 - 5 days before the end of the month my service shuts down . I get a message saying that I no longer have...
I just activated my account (pending a number port) and was wondering if it is possible to change the date the Auto Payment happens? It is showing me on the dashboard that the next auto payment will happen on 30 Aug. I want to know if I can change it...
My son had blown through all his 8.5G so we just put $30 on the acct and he still does not have any data activated.
I added 1GB of Data to my plan as an add on this month. My cycle renews tomorrow and I still have about 600mb of data left. My question is, will the unused data roll over to next month or will I forfeit any unused data when my cycle renews? thanks al...
@totalUser That's the only problem with my phone. Its not dual SIM. I bought a top of the line Galaxy s10 and it dosent even come with Dual SIM. That's the only thing i hate about my phone. Fido data only plans are hard to get without being a custome...
I need to change number today and it says number changed failed.Please do help
On my usage online at Public it appears I am calling a 902 number regularly for 5 or 6 sec almost daily and I am. I am worried about a hacker and my security!!!! Is there a way to contact Public to resolve- or I am looking to switch to another provid...
I have been a public mobile user for years, have been on autopay with the same credit card for years. Today my service was cut off for no reason. Tried to pay just what was owed via credit card and it wont accept my payment - it says it cant verify...
There is a Flash sale going on right now. It shows it on the plan page and on the front page. https://www.publicmobile.ca/en/on/plans Its weird that the free 30 days flash sale is included in the plan details even though its not a permanent thing. I'...
Hello all, I am Going through a bizarre issue ... I just ported my number from Rogers to Public Mobile and I know it was successful because I have the number on my Public Mobile simcard but it is still active on my Rogers simcard as well. It is my u...
Hello,I don't know if this is the place to ask this, but while I was ordering my new sim I bought it twice, I didn't realise that once I had bought the first one it was confirmed, it had redirected me to the buy page for another sim, and I thought it...
need the puk code to unlock my sim from public mobile thanx!!
Thanks for replying. Stay safe.
I just applied for Public Mobile a couple hours ago and when I was signing up I used a referral code from a video I was watching because it said I could get a $10 credit. Well unfortunately, after signing up and getting the new plan for my phone, I n...
