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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 52527 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 60614 Views
  • 186 replies
  • 30 Bravos

Add one too my plan

add one I purchased a add on and didn't realize my plan ran out that same day it just around June 30 the ish but the add-on wasn't credited to my account

Roriek by • Great Neighbour / Super Voisin
  • 1720 Views
  • 14 replies
  • 0 Bravos

Resolved! Data Add-Ons?

I just added 1 GB of data to my account, but don't see it showing up under Add-Ons?Is there a delay?

HTime by • Good Citizen / Bon Citoyen
  • 1162 Views
  • 3 replies
  • 0 Bravos

Resolved! urgent

im set on auto payment and now my account is suspended and there is no way i can get it running... chatted with simon too of no use... please help menoorbhanja

noorbhanja by • Great Neighbour / Super Voisin
  • 1253 Views
  • 6 replies
  • 0 Bravos

Resolved! Plan downgrade and promos

Hi,I am looking at downgrading from the $35 plan to $25 plan. Will I loose my add-ons and promos if I do that?Thanks,AK

Ayiazk by • Good Citizen / Bon Citoyen
  • 2363 Views
  • 13 replies
  • 0 Bravos

Resolved! Activation issues

I went through the entire process of activating my new sim card..but there was an error finishing the activation process. Now it doesnt recognize my account and when I try to start over it says invalid sim number? Any suggestions

Nickp35 by • Great Neighbour / Super Voisin
  • 3024 Views
  • 9 replies
  • 0 Bravos

Can't Top Up

My plan ended today,i try to do voucher like i always have and only been getting "sorry we not able to process this request" and i don't remember my logins, I think i made them long ago and never really used them because i always just used voucher.So...

Abdi32 by • Great Neighbour / Super Voisin
  • 1364 Views
  • 7 replies
  • 0 Bravos

Resolved! Switching existing account to a new phone

I have a new unlocked phone . Do I need to do anything other than insert the SIM ?Does any info in the account profile need to be updated ?Thanks  

Woomera by • Good Citizen / Bon Citoyen
  • 1491 Views
  • 4 replies
  • 0 Bravos

Renew plan early

I paid $40+taxes to renew my plan but it is sitting in my account and my data has not been reset

simtre by • Good Citizen / Bon Citoyen
  • 1228 Views
  • 6 replies
  • 0 Bravos

My plan

I'm wondering why my plan is $27 when it should be $25 for 30 days and my husband has the same plan and his bill is $25 and then with discounts his his $21 and we both have the same features on our accounts pls advice thanks you 

Derekbb00 by • Good Citizen / Bon Citoyen
  • 1720 Views
  • 12 replies
  • 0 Bravos

Resolved! more data or change plan?

Thinking about changing the plan for my wife who is travelling and needs more data.Seems like a better deal to just change her plan for the 2 months she is travelling.Any disadvantages to changing from the $25 plan to $40 plan?Not sure if the charges...

HTime by • Good Citizen / Bon Citoyen
  • 2082 Views
  • 8 replies
  • 0 Bravos

Sim card never arrived

Sim card never arrived.. paid for two Sim cards on June 8. I have checked that I gave them the correct address. I've made at least  2 inquiries before.  But no replies that I am aware of and definitely nothing received by mail as promised. Is there a...

Peterdz by • Great Neighbour / Super Voisin
  • 1111 Views
  • 7 replies
  • 0 Bravos

Account expired can’t renew

I am able to login in my account and successfully added a $25 voucher and another $1 using credit card. I was on $25 plan before it expired. I do still have 19 days for the 90 day period to be over. Still can’t get the account reinstated. Pls help

afbhamani by • Great Neighbour / Super Voisin
  • 1144 Views
  • 6 replies
  • 0 Bravos

Resolved! $15 Plan

Hey guys, Was wondering if any of you guys know how the minutes consumption works for the 15$ plan. I have recently singed up for this plan and I thought that the incoming calls were free, but when I checked my usage recently it showed that I have us...

Aaron2229 by • Good Citizen / Bon Citoyen
  • 1236 Views
  • 2 replies
  • 0 Bravos

I have no data. Paid for add on still not working g

Hello there. I can't seem to connect to anything in. I had used all my data...so I purchased a 1gb add on. Now why can't I still not have any data.it says H+  if someone can help with this issue that would be awesome. I bought 1gb of us roaming. I ne...

Eugenius1977 by • Good Citizen / Bon Citoyen
  • 2911 Views
  • 21 replies
  • 0 Bravos

Resolved! Free Sim

I haven't been a member for a few years but I would like to get back to Public Mobile. I see now they are charging $10 to mail a sim card. Is there anyway to get one for free (in store or for returning customers)?  Bonus question. Having been on LTE ...

spoolinx86 by • Great Citizen / Super Citoyen
  • 2159 Views
  • 7 replies
  • 0 Bravos

Resolved! 3GB Promo?

1000000******* this is my account number  When I signed up I got a promotion that gives me 3 bonus GB of data. Is this a one time promo? Or is it 3 GB per month? Please clarify Edited by ShawnC13 removed account number 

Fiji by • Great Neighbour / Super Voisin
  • 1791 Views
  • 8 replies
  • 0 Bravos

Resolved! Number port over

I need my phone number ported over from MTS  I have already activated my account. thanks

Dboitson by • Great Neighbour / Super Voisin
  • 1784 Views
  • 7 replies
  • 1 Bravos

SIM card not registered

I activated SIM card online, ported phone from FIDO to PM. Unlocked phone Samsung GT-S 7582 but now I cannot detect TELUS as mobile provider. When I try to call I am getting error Not registered.. Please help resolve the issue. 

pedjaa by • Great Neighbour / Super Voisin
  • 1326 Views
  • 7 replies
  • 1 Bravos

Resolved! Autopay vs. Vouchers or Both?

I've been reading a few recent posts where members are sharing their experiences with purchasing vouchers from various online and retail locations, and sometimes for a slight discount @mimmo . I'm signed up for autopay as I assumed that was the best ...

emby by • Good Citizen / Bon Citoyen
  • 2068 Views
  • 10 replies
  • 0 Bravos

Resolved! Rewards

I got my wife to cancel her Koodo account and Sign up with a Public Mobile account today. I didn't realize that I had to get a code before we activated the account. How do I get my 1 dollar a month refer a friend reward and my wife to get her one tim...

Cap34 by • Great Neighbour / Super Voisin
  • 1727 Views
  • 8 replies
  • 0 Bravos

Resolved! SIM network pin

I just inserted a new SIM card into an old rogers phone. It is asking me for a SIM network pin. Can someone advise?

Velu by • Great Neighbour / Super Voisin
  • 1197 Views
  • 5 replies
  • 0 Bravos

Phone Service and data!

Lat month I paid for service by voucher..phone worked for calls but data lasted two days!...Paid again this month by voucher..Now phone service is not on at all!!..it sends me sa text saying my payment was successful..however did not turn my phone on...

NovaNova1 by • Great Neighbour / Super Voisin
  • 913 Views
  • 5 replies
  • 0 Bravos
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