[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Re: Outgoing call
I have the 15 dollar plan and only used 6 min of outgoing calls and I am uncertain to call out
Resolved! Old sim card?
I had a old public mobile phone which is not in service. Can I use this SIM card for a new number I want to activate and if such, how I can activate that old SIM card again?
Resolved! Phone malfunctioned during transfer process
I am transferring from Telus to Public. I have the SIM card and have setup an account with Public. However, my phone malfunctioned in the middle of this - before I got the SMS from Telus. The phone has been repaired (2 weeks later), but I am now in l...
Resolved! Phone compatibility
Does lg q stylo + compatibile on public mobile?
new credit card
Hi, my phone is suspended. i have new credit card. i cannot access my account to replace my old expired credit card with my new credit card. Please help. Thanks
Resolved! Samsung A52 Compatibility to Public Mobile
A couple of years ago, I was told by Public Mobile that my Samsung Note8 can't be used with Public Mobile, for some reason which I forgot (perhaps you can also let me know). May I ask if Samsung A52 be used at Public mobile? Thanks.
Resolved! How to use my rewards
Hi, I have $12 rewards in my account. Will the system automatically use it when next payment is processing? I want to know how to use those rewards ( credits). Thank you！
Resolved! Referral reward
My bill and payment date is today and I was notified at 12 noon that I had 22 referrals yet my account shows 23. Can this be adjusted?Thank you
Resolved! Transfer existing phone number without cancelling old account
Hi, I want to transfer my phone number from Fido without cancelling the Fido account because there is also my parent's land-line number under the Fido account. The Fido account is under by Dad's name but I just want to transfer my phone number from t...
Resolved! Not registered on network
I recently bought a Samsung A71, open box (online) , sold by Best buy (not any 3rd party), it worked fine for first couple of days and suddenly message coming as not registered on network. Checked with best buy and was advised need to check with prov...
Resolved! Us add on
If I purchase the $20 Us talk and text, will I be able to call Canada from Arizona?
Ive heard a few people ask & mention about whether crypto could be a good way to have people pay ?
Alot of people have crypto but dont have a way to directly pay for something like this and far as auto pay goes they can lose the crypto account while it still pays out until the agreement expires
Prepaid voucher
Why can’t I redeem a 50$ voucher on the website
Voicemail
Hello everyone,I upgraded from a 15 dollar plan to 25 so I can access my voicemail. I have attempted all the remedies stated on this forum, and I still do not hear access to my voicemail. Helppppppp. I am so frustrated with this phone company.
NO SERVICE
Why is my son's hp have NO SERVICE, he did not tell me that it has been going on for awhile and the last I checked his account, it is active. Not impressed!!!
Resolved! Need another confirmation request from previous provider
Hello this is a Message for a moderator. I need my previous provider to send me another confirmation request. Previous provider = Videotron account # xxxx. Tel #xxxxx. Public Mobile account # xxxx initalised on the xxx. Thanks
Resolved! Self serve locked
Hello,I am unable to log in to my self-serve account since I forgot my email address and password.Could you please help? Thank you
Invalid phone number and invalid MMI code
Hello, I'm having some issues with my number. First and foremost, the number appear as invalid when I'm trying to use it on some application forms on internet and there were some instances where people told me they couldn't reach me for the same reas...
Resolved! Device Compatibility | Samsung Note 9 Sm960F
I wanted to know if my cellphone with model number SM960F( Samsung note 9) is compatible with public mobile network or not
Lost service randomly...again
Hi, I’ve been with public mobile for a few years now and this happened once before. My phone bill was paid and I’m in the middle of my cycle and I lost service, I checked to make sure my phone wasn’t blacklisted somehow or anything like that. I resta...
Resolved! I need help. I was going to buy an iphone, but didn't and now my phone number locked that phone..
I was going to buy an iphone and added my SIM card to test it. I didn't buy the phone, and now the seller needs me to unlock this number from the phone. Can you please help me do that?
Resolved! Trying to Change credit information - 5 digitauthenticator doesnt work
I've already emailed the moderator team, got 1 reply then radio silence. All i'm looking to do is update my CC information so i don't get shut off - but when i put in my phone number for a 5 digit authenticator code, it's not sending me anything - an...
Resolved! 'SIM network PIN blocked. Enter SIM network PUK.' Samsung A5
I entered the PIN I created when signing up for Public Mobile, didn't work. Now I have this error message. I contacted my old carrier (Virgin Mobile), Public Mobile & Samsung. I've used 7 of my (10?) uses before this SIM card is null and void. Settin...
Resolved! I left Canada for 4 month and my account and phone number are not available
How can I renew the previous phone number? Thanks
