Community

Resolved! Silent voicemail messages - annoying!

I have recently started getting calls from random US numbers that leave a few blank seconds of voicemail. This means I have to keep checking voicemail and deleting these empty voicemail messages. It's time consuming and annoying! Some numbers are cal...

Resolved! New activation doesn’t receive calls

Hey all,New to PM, new activation today, migrated number from Rogers.Everything working properly except receiving calls. Outgoing calls, no problem, send/receive texts; data all work fine. Does this just need a bit more time? It hasn’t been long (alm...

Resolved! Mixed messeges

My renewal date is today.  Been a PM customer for nearly 2 years. I got a text this morning saying I had renewed and my referral, loyalty and autopay credits were applied. got another text about 5 minutes ago saying my payment was refused and my acco...

Resolved! Payment/service issues related to auto-pay renewals

There are a number of customers with payment issues this morning relating to failed auto-pay renewals.   It would be nice if Public Mobile or the @CS_Agent might post an update to this thread to inform the many users experiencing this.  No need for a...

Resolved! Unlocking phones from / to other carriers

Recently activated on PM in-store with a Telus phone (yes I know they're same network). Are these phones unlocked at some point or after a period of time. If one were to switch to another carrier altogether down the road, just wondering. Thanks.

Resolved! plan expired even though am on auto-pay

Is there a current problem with auto-pay? My account says it has expired due to non-payment but I am on auto-pay. I cannot use any of my services. Can you please advise.

Resolved! My phone is not working, it says I haven't oaid but I have auto pay and the payment went through.

Resolved! my plan went inactive this morning

my plan went inactive this morning, but i have autopay in my account. 

Resolved! CHANGING PLANS QUESTION

HELLO, I HAVE THE $35 plan now and have had since 7 Feb 2021. it comes with 2 gig plus 500 mb, plus there appears a 5 gig BONUS. MY NUMBER IS xxx-xxx-xxxx,  i only average 440 mb, and probably get this lower i know how to change the plan , and that I...

Resolved! My Plan went Inactive this Morning with Automatic Payment - April Fool?!

Hello,This morning I noticed that my plan is ''inactive'' when I tried to make a phone call.I was shocked since I'm doing the automatic payment every months. I went to take a look to my public mobile account and it say: ''Account Status: Plan Expired...

Resolved! unable to call out

just got set up.  cant callout. says i dont have long distance.   i am calling only local, my own house number.

Resolved! Friends Referral

Hi AllI bought a public mobile plan from Walmart and I was referred by a friend with a code to get referral reward but the guy did not put it as there was no  option available for him to put the code Now plan is activated and I couldn't get the rewar...

Resolved! $25 plan | April 1st, 2021

It's $25 and says you get 500MB (3G. 500MB more if you use autopay) and Unlimited Canada-wide minutes, Int’l Text & Picture Messaging. So I can only call people in Canada? Also, on Android or iOS you can send and recieve internationl texts and images...

Resolved! 1000 U.S. Long Distance Minutes - $15.00 plan (Call)

Hi,Does this plan exist forever or does it expire after a certain amount of time?Thanks

Resolved! Activation date

Hello to all! I wanted to know if anyone can tell me where I can find my activation date on the public mobile site please? 

Resolved! after my 1GB data limit there is no 2G data

after my 1GB data limit there is no 2G data. its literally no data. my plan says unlimited data i.e. after the first 1GB at LTE, I would get unlimited data at 2G. there was no data at all, couldn't even send a whats app message or open google maps.

Resolved! My phone service cannot work

Hi, I am a new user of public mobile. This is my second month. I made payment timely, But now , my phone neither dial number out nor receive any calls. Who can help me ?

Resolved! May need to change to a cheaper plan

I want to know if different cheaper plan is better for me? How do I contact a service person?

Resolved! Data stopped working

Hi there, My data stops working on the last/first day of the month. According to my usage, I still have MB available but I can't access internet on my Iphone.Please help.