05-13-2021 11:56 AM - edited 01-06-2022 02:03 AM
can I cancel an unused add on that i purchased by mistake
Solved! Go to Solution.
05-13-2021 01:29 PM
It is likely that the key to success with this would be based on three factors:
Even if you are in the above situations, please be prepared to accept the amount being placed in your "available funds" to be used as a credit toward future service and not a refund to the payment card.
05-13-2021 12:07 PM
The moderators are very forgiving with "honest" mistakes. Contact them as supplied by @Triguy and explain your mistake and ask for a credit to be applied to your account. If you meant to purchase anothe add on you can ask them to add it instead and they will credit the difference in price to your account.
05-13-2021 12:05 PM - edited 05-13-2021 12:06 PM
They usually don't provide refund. But it doesn't hurt to try opening ticket with Mod
To open a ticket with mod, click on the Bubble or directly at : https://publicmobile.ca/chatbot
Enter your question in SIMon
Type "Wrong Add-on / plan purhcased"
Then click "Contact Us" , and then click "Click here to submit a ticket"
If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
05-13-2021 12:01 PM - edited 05-13-2021 12:12 PM
PM is prepaid so no guarantee of a refund.
Here’s when and how to contact the Moderator Team:
Which add-on did you purchase ?