Community

Resolved! Can't make a payment

Hi, I am having trouble making a payment. Whenever I click submit, it says that I have enough funds available to my current balance.  Thanks

Resolved! Problems with being able to speak to a live person. Not just the crappy bot

Resolved! Cannot activate SIM card

Hello,I'm moving from Koodo to Public Mobile. I've got the 821 error code in the process of activating the SIM card.I need a moderator help.   Thanks,Alex

Resolved! SIM card swap

Hi, I need a sim card swap done ASAP - my old phone was stolen, I have a new phone,I have a new sim card that has net yet been assigned, I tried using the chat bot and it said to get help from a moderator.  I did this on my own one time before and it...

Resolved! add on

can I cancel an unused add on that i purchased by mistake

Resolved! hi i realised that last month i did not get my rerward can someone please sendlink moderator

this may be due to when i temporarily suspend line due to possible stolen but it was reactivated within 2 days but now as you may see below last month this accounts reward were not deducted but charged compared to previous months ====see march 12 pay...

Resolved! can not receive calls

yesterday transfered this until now can not receive call

Resolved! Access the account

Hi,I would like to pay my phone bill but I can't. The owner of the account is my husband who recently passed away. I don't have an access to our phone account as I don't know the username or password he used. Also we have a new credit card which is d...

Resolved! Re: Transferring or Changing your Phone Number

Hello I have sent in a request to change my cell number from xxx-xxx-xxxx to my Bell landline, however when I filled out the form I put the above cell number as my alternative and duh it’s no longer available. I would like to update my request with a...

Resolved! OVERCHARGE UISSUE WHY IS That+++++WE HAVE TO VERIFY OUR CREDIT CARDS STATEMENT -NOT COOL

PLEASE SEE MY CREDIT CARD CHARGE IN PART 2 BELOW AS YOU CAN SEE NO WHERE IT SHOWS MY 3 DOLLAR DEDUCTION, THE CHARGE SHOULD BE 12 DOLLARS PLUS TAX AND NOT 15 PLUS TAX PART 1Date Transaction Type Credit (Payments) Debit (Charges) Balance May 13, 202110...

Resolved! Hello

I'm looking to change my email for my account. I'd like to use an email that I have for an existing account. Is this possible, and how can I get this done?Much appreciated.

Resolved! New phone but keeping the same phone number

Hello I have a question to ask how do I go about getting a new phone but keeping the same cell phone number and sim card ???

Resolved! New phone with 5g

Hi! I am wanting to buy the samsung s21 5g phone, however, i am not sure if the phone will work under public mobile plans, since PM does not provide 5g services, can someone help? I don't know these things...

Resolved! Purchased phone online, but having issues

Hey all- I purchased an iPhone on PM, and the money was taken from my card, but now the ordering page tells me that the address that I provided doesn't match the address on file. Furthermore, I haven't received anything that confirms my order. What a...