Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello - I just joined on with Public Mobile.I used a referral code during the activation process - my understanding is that I'm to receive $10 off on your 2nd month’s bill but don't see the credits appear anywhere on my account.The $2 auto-pay credit...
My credit card has expired and my service has been suspended. I tried to register my new one, but apparently it can't be verified. I re - tried several times. Help pleaseShould I contact the moderator? How do I do it? I'm new at this
When I search the Public website for phone compatibility, I can never find an exact match based on what unlocked phones are available for sale. For example, the website has a listing in the drop down for a Samsung A10, however, when you search it on...
My phone is activating and I have tested the phone by calling it.the screen now displays “ SIM card updating” this update has been going on over an hour.how much time does this typically Take. Seems excessive at this point.
Hello,I purchased a 1 GB data add-on yesterday it has not been applied on my account yet. Can you help me please?Thanks
Inbound calls go to voice mail. I am unable to call out. I get a message stating sorry this call cannot not be made as you do not have an active Long Distance Add-on. To get the add-on call *611. I tried to restart the phone and also remove and reins...
I have changed my plan from 25$ to 40$ package and paid by credit card. But after that my plan was suspended but available balance was showing 40$. Than again I changed the plan from 40$ to 25$ and now my account status is active and available balanc...
How do I transfer my number from another carrier?
Hey,When creating a username to login I didn't realize that would be the name that shows up along with all my posts - is there a way to change it?
I top up my phone & my son’s phone yesterday in a convenience store but I did not receive it what should I do?
Hi, I have two numbersxxxxxxxxxxxxxxxxxxxxxI already changed my credit card payment for the first number, but the costumers service kept the old credit card payment of the second number which is xxxxxxxxxxxxxxx,Please could you make all number on sam...
Hallo Community, I have my data always off, but I noticed that "Android OS" has been using data even whilst I've turned it off. The only data events that show up on my PM account are "web events" or "MMS." I have read on other community posts that MM...
It appears that if you have a Sasktel number in a community that has a Telus presence porting is no problem. (I played around porting numbers from several such communities) If your Sasktel number is from a community without the Telus presence as I am...
Hi There, thinking of getting my kiddos a prepaid plan. Does Public offer Data Protection? So they will never go over? Thank you!
I have been charged twice this month. Who do I contact??
My bank is trying to send me texts with a verification code but is being blocked by Public Mobile. My bank has told me that Public Mobile considers this 1-888-...-.... number is a spam and that I have to have Public Mobile unblock this number. Does s...
Hi, I am using a smartphone purchased in Japan. I am trying to download Drivewise Canada app by Allstate insurance, but it says "This item is not available in your country". I called Allstate, and they said to contact the mobile carrier to change the...
I really appreciate Public's effort to make pricing more attractive, as they have decreased the price for several add-ons, such as the 1GB add-on for $15, the 200MB add-on for $5, and the 500 mins add-on for $5. What is still missing from the mix of ...
I forgot my email and password
when i set up my account, i set up my kids accounts too but didn't know enough to link them to my account and know i need to upgrade the plan and their emails aren't recognized and i'm upset i can't speak with a human directly to sort this out. does ...
Hi, I am Rachel, I am trying to help Peter to get his sim card activated, he is getting a lot of errors like this ..top up regarding approval ... I need some help with Peter.
Hi, I ordered SIM's online, the website sent out an email notifying the shipment on June 8, 2020, order number 204126 but I have not received the sims. Can someone please help on this issue?
Hello, I'm a Public Mobile customer for some time and have referred multiple (25) friends and family. I referred my aunt yesterday however I am unable to complete the activation as Public Mobile is stating there's a problem with the credit card. I ha...
I have 100 mins of talk included in my plan and unlimited incoming but when I try to make a call an automated message says talk is not included in my plan. I just checked my account and it is included. Any ideas on what the issue is? I've read in ...
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