Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Unlimited Nationwide TALK ONLY plans?

My elderly parents have no use for text or data and was wondering if Public Mobile offers a Nationwide TALK ONLY plan? Thinking of switching them to the current $25 unlimited nationwide/ 500mb + 500mb /unlimited text plan, but was wondering if there ...

Resolved! can't change my plan

Hi,Guysi want to change my plan on next renew date using self serve, i log in my account,go to change my plan,but it dosen't show new plan i will choose from also no show my current plan,i log out and log into try coulpe of time,all the same.what can...

Us to canada

Hi there. Just set my phone up. How is the us to canada calling, any issues. And how is the data in the us also. Thank you cheersdon

Resolved! payment

I made a payment of $25. because i wanted to change my other plan. I accidentally payed before my other plan expired and you cancelled my service at 1:00 am. I want to know what happens to my money and my service?

Resolved! how to cancel account and transfer surplus to another number

Hello all;I have two Public mobile accounts and phone numbers. I would like to cancel or terminate one and transfer the surplus money (its only $7 dollars) to the other. How do I do that? Is it even possible?Thanks

No signal in some areas

Most of the time, my samsung s5 doesn't get any signal in some areas of the city. Inside a restaurant and no signal at all so I can't make any calls. Tried resetting apn but still the same. Sim is activated and works at home but whenever I'm out some...

Resolved! Autopay Reward Not Applied

Hello, I have been a customer since June 2018 and each month I have been paying the same amount ($120 plus tax) with my auto pay but when I review the account it shows that I am eligible for auto-pay reward of $6 plus a loyalty-reward of $3. What do ...

Resolved! How to buy roaming data

Resolved! 3G only

The data of all plans are 3G only, except for the $30 30 day 1GB?

Resolved! Add on text USA 10 days

I have voicemail with my plan but after I add on USA text only.I come back to Canada and voicemail disappear.Did anyone had this same problem?.

Issues when returning from the US

So the last 2 times I have gone to the US I have has to restart my phone to reconnect to the PM network. Anyone know why. I don't buy a US roaming add on but use my phone as a GPS. When I cross back into Canada I get a data connection but no phone se...

Resolved! Cannot access my account, can you please help

Activating the SIM

I am not able to activate the Sim through mobile. After clicking the “continue” button in the first page, it does not go further. Can anybody help?

Video text options

Hey guys, I see included in most plans have unliminted text message and pictures, but it does not say anything about videos, are they free also (I know they are not on iphone if you have imessage turned on as it uses internet data) Thanks in advance.

transferring phone number

Im currently trying to activate my account, i have a previous number from bell mobility that i would like to keep but when i type it in it says the number is not eligable

Resolved! Billing

Hey I'm currently paying for an extra 500mb's of data as an add on and for the life of me i can't figure out how to get it off as I can't find it anywhere on the site to remove the MoFo....

Resolved! Port Out From Another Telco to My Current PM no. in Use

I want to keep my current PM account and number active that I am using right now. I have another post paid contract that will cancel itself automatically once I choose to port out. 1.Can I port out and will have any effect on my PM account & specifi...

No incoming text message for Province wide plan

Hi, I bought a Provinve wide plan last week and I am supposed to receive incoming text messages. But I am not getting any text message. I know in a province wide plan there is no out going test message facility but there is an incoming. Looking forwa...

Resolved! Website

Why does the public website say it has moved or unavailable?

Cannot fail or receive calls

I topped up my phone with the $40 plan a couple of days ago and I thought all was fine but when I've tried to ring or text it doesn't work, it says I don't have a long distance add on, I'm in kamloops and the area code I have is 250, I'm from the UK ...

Resolved! Couldn't get incoming call and massage

I actived my acount yesterday, and transfered my previous number from other carrier. But until now I still couldn't receive any phone call and message. please help.

Resolved! HELP!!!!

yesterday when i payed my bill it said i needed to pay it again , and today its saying the bill is payed but i need to purchase an add on for long distance, when i try to make a call its saying unablle because your plan doesnt cover the long distance...

charged twice on my credit card

I was charged twice on my credit card once July 16th and once July17th with $46so what can I do.I checked already my public mobile statement but it will not show both charges...thank you for help

Resolved! US add on

Hey there. So I’m traveling to the USA this winter. How do I get US roaming, text and calls? Can I get add ons?

Phones won’t receive texts or calls

I have 3 lines with Public mobile. My line is working fine but my 2 daughters are not. I renewed the plans and it says active online but they don’t work. No texts, calls, data, nothing. Its been about 2 weeks now

US ROAMING on $10 plan of 30 days -Phone not allowing to talk even locally

Hi, I purchased US roaming today and now when I am making calls while still in Toronto it says I do not have talk feature and need to change the plan.I have minutes remaining on the add on's I bought and paid for. Leaving for USA tonight and needs to...

Resolved! New Phone

I like the option of buying my own phone and get a basic plan as I do not always need a lot of data etc. Can anyone suggest where I can buy a something like a S7 . I prefer newer with a wararrenty.

SIM won’t work. “No service”

I have signed up for public and my SIM won’t work. I did it almost 24 hours ago. I have shut off the phone and turned it back on. It is telling me “no service”

I need PUK Code

Hello,I want my PUK code to enable my sim card and its pin code.I sent a message to @CS_Agent but there is no response!Would you please assist?

HELP!!!!!!!!!!!!!!!!!!!!!!!

I need help my account is locked and I am being told there is a charge on my account for around 90 bucks. Mods answer me today!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! @CS_Agent @Katherine_C @Alex_G @Andreea_O @Maria_L @Alan_K @Oana_S @Carlos_Z @Carl...

Community

Forum Posts