Community

Resolved! Payment vouchers

I purchased the payment cards for my kids for xmas but what number do you use when applying them using the self service.

Resolved! SIM card on Amazon?

I don't see the link to this through Public Mobile's site, but is this a working SIM card? https://www.amazon.ca/Public-Mobile-Card-Unlocked-Phones/dp/B07R6P5KBB/ref=sr_1_3?dchild=1&keywords=Public+Mobile&qid=1609363454&sr=8-3&load-pop-up=1& Thanks!

Resolved! Are different credentials required to use the PM store?

Is the PM store (looks like Shopify) sign-in different from the main PM account sign-in? Do we have to create a separate set of credentials for the "store"?

Resolved! Activation step 2. How to transfer my old phone number over.

Hi there,When I activate my new SIM card, I don't know how to transfer my old phone number over.Is my SIM card activated or not? Thanks

Resolved! Boxing Week Deal

How can I tell through my account that I have recieved the 5 GB one time add on?

Resolved! 2gb data add-on expiry?

Can I do this on the 31st? I don't have any money until tomorrow but that's the 31st. I can't add the free add-on free data because I need to pay on my plan.

Resolved! Puk

I’ve had somebody are use dual Sim on my phone and now my Sim card is locked is there anyway to get the PUK code

Resolved! US Roaming not Working!

Hi I purchased a US roaming talk/text and data 250mb last night while I was still in Canada. I am now in NYC, but only the data is working. I am not getting any incoming calls (all going straight to voicemail), if i try to call someone/anyone in CA o...

Resolved! Robocalls going to voice mail

How can I stop a robocaller leaving voice mail? I can block the number, but the call still goes to voice mail where I get a daily message of 4 seconds of nothing. What can be done? A call handling app is not an acceptable solution. Thanks.

Resolved! Auto pay problems

How can I stop autopay

Resolved! Re: More is Merrier is back: Free gifts for all!

I added the holiday deal to my account, and at the same time I forgot to update my credit card information. And the phone stopped working. when I went into my account to update the credit card information, I noticed the billing isn’t the same as it u...

Resolved! How to port my number to a family member.

I have a PC mobile prepaid account which is under my name (PC mobile did ask for my name, address and pin for support when I call in).  My daughter is using this number and she is planning to join Public mobile, wondering if she can port in this numb...

Resolved! Port after a few months

Hi, is there any time limit on when I can port in my number. I wanted to activate now but port my number after several months or maybe Dec 2021 thank you

Resolved! Self Serve Down?

self serve seems to be down. It only shows me a blank screen and reloading does not help. Can someone help with this?

Resolved! U.S. bundle add-ons not working

Hi. I purchased a U.S. talk & text bundle prior to travel but still couldn't make or receive calls + sending text. As it was important, I re-purchased again  the bundle "twice" via dialing 611 from phone but still received the same message. Hence, I ...

Resolved! OVER PAYMENT

I WANT TO KNOW WHY I HAVE BEEN CONSISTENTLY OVERCHARGED ON MY PAYMENT?  I AM SUPPOSE TO BE PAYING $35.00/MO LESS $2.00 AUTO PAY AND FOR THE LAST FEW MONTHS HAVE HAD $37 AND SOME ODD CENTS TAKEN OUT, THIS IS WHY I DON'T LIKE PEOPLE HAVING ACCESS TO MY...

Resolved! Data not working

Hi, I just switched over from another carrier and finally was able to register for a monthly plan. I can text and call, but I cannot get the data working. The APN settings were correctly picked up by my phone, but it doesn't connect. I tried entering...

Resolved! How do you get the bonus data