Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

activation

I can't get past page 2 of activation. It seems to be stuck on "check eligibility" of phone number, which is current and I am presently using, plus stuck on alternate number, which is my current landline

Voicemail

Hi, My phone will not connect to voicemail, even though my plan includes 100 minutes. I am able to access my voicemail from a landline or another phone but not from my cell phone. When I try pushing "1" or "call voicemail" there is no dial tone or ...

Resolved! Invalid SIM

Hi all,I bought a SIM card from London drugs, went to sign up online, and keep getting "Invalid SIM" error. I have tried different browsers, and have tried on multiple occasions over the last 24 hours. I have signed up two other Public Mobile SIMs on...

quick links end up to blank page

The following link goes to a blank page.To start a porting request all you need to do is, get a Public Mobile SIM card, create a PM account (we can do it for you through this chat tool) then you need to click on the following link https://publicmobil...

I need to change my email address in self serve

@Moderator please is there a way to change my email address because my friend let me use his because I didn't have one and then after I activated he made me an email address account

Data unavailable

Hello, I'm supposed to get 500MB + 500MB data on my plan. But since I've activated my account it hasn't been working. Please help me resolve this problem. Thank you in advance.

No data service after resetting SIM info

Reset PC Mobile APN data and cannot get any service after rebooting, using WiFi and then rebooting and selecting SIM card service. Phone is Xiaomi Redmi Note 8 Pro. Personal payment/data pages all up to date.

add-ons

I paid the 8$ to be able to make US calls but I i still can not make US call? I also made a 36 dollars payment by mistake. how can I get it back???? I paid 45 $ for nothing!!!!!

Resolved! SIM Card not delivred yet

Hello, I've ordered a SIM card on online shop since 18st of July, i m waiting for delivery but i had no informations about that. Regards.

Resolved! not connecting to strongest signal

Hello. While working on another problem I found something I hope someone might explain to me and if there is a fix.I have a Wilson amplifier system operating on 3G only. Inside our cottage I've set up two cell phones side by side about 6" apart and 2...

Universal Network Call Blocking

Hi. Anyone know if Public has this service (Bell does)? And if yes, how do you turn it on? Way too many spam calls lately! thx

Activation not working

I am trying to activate my sim card (first time customer) and when I clicked submit, it took me to a page that said error 404: page no available. I did hit the back button because there was an error and it took me back to the previous page where I su...

Price increase & friend referral gone down - Fall 2016 promo plan

Hello,My plan was auto-renewed as usual, every 3 months but for the first time , price has gone up . I noticed that the friend referral went down ( in my case from $12 to $3). Can you please let me know what this is happening? Thank you!

Resolved! Autopay

When I set up auto pay it told me that I would take two dollars off of every bill but this bill it did not show up can anybody help my plan is $50 I got charge 52

1GB Promo Data

I have 1GB Promo data in my plan. However, I can't connect to internet. Any help would be appreciated.

Activate account

Friend referral credit missing?

Hello - I just joined on with Public Mobile.I used a referral code during the activation process - my understanding is that I'm to receive $10 off on your 2nd month’s bill but don't see the credits appear anywhere on my account.The $2 auto-pay credit...

Resolved! PM can't verify my new credit card

My credit card has expired and my service has been suspended. I tried to register my new one, but apparently it can't be verified. I re - tried several times. Help pleaseShould I contact the moderator? How do I do it? I'm new at this

Resolved! Trouble finding a phone

When I search the Public website for phone compatibility, I can never find an exact match based on what unlocked phones are available for sale. For example, the website has a listing in the drop down for a Samsung A10, however, when you search it on...

SIM card update

Resolved! SIM card update

My phone is activating and I have tested the phone by calling it.the screen now displays “ SIM card updating” this update has been going on over an hour.how much time does this typically Take. Seems excessive at this point.

Resolved! 1 GB data add-on

Hello,I purchased a 1 GB data add-on yesterday it has not been applied on my account yet. Can you help me please?Thanks

Resolved! Unable to receive or place calls

Inbound calls go to voice mail. I am unable to call out. I get a message stating sorry this call cannot not be made as you do not have an active Long Distance Add-on. To get the add-on call *611. I tried to restart the phone and also remove and reins...

Resolved! Plan change issue

I have changed my plan from 25$ to 40$ package and paid by credit card. But after that my plan was suspended but available balance was showing 40$. Than again I changed the plan from 40$ to 25$ and now my account status is active and available balanc...

Transfer number

Resolved! Transfer number

How do I transfer my number from another carrier?

Resolved! Community username

Hey,When creating a username to login I didn't realize that would be the name that shows up along with all my posts - is there a way to change it?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe