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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1920 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3626 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33287 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45177 Views
  • 182 replies
  • 30 Bravos

Data Add on does not work

I purchased $30.00 dlls add on data. It is registered in my account, but it does not work. I do not have data yet since 3 days ago.

Pavel2 by Good Citizen / Bon Citoyen
  • 1667 Views
  • 15 replies
  • 0 Bravos

Trouble activating Sim card

I set up an account got everything done but when I'm finished it say that it timed out so I do it a second time and it timed out again. What can I do? 

Paulie27 by Good Citizen / Bon Citoyen
  • 1442 Views
  • 12 replies
  • 0 Bravos

$10 off for 6 months offer

Hello  I'm signed up on NOV 15 when PM has promtontion of $10 off for 6 months on any $35+ plan.I signed up for the $50 plan so assuming I will be paying $40 for the months from 2 - 7.But not I payed 2 full months with $50 each and still seeing the p...

mpjassal by Great Neighbour / Super Voisin
  • 1138 Views
  • 9 replies
  • 0 Bravos

Public Mobile my incoming calls goes directly on my voicemail box

Hello to the communityI need your helpYesterday I made the transition from "Petro Canada mobility" to "Public Mobile". I made a phone number transfer.Except now I'm having a problem. I am able to call, send and receive textos, except that my incoming...

isrdum by Great Neighbour / Super Voisin
  • 1004 Views
  • 7 replies
  • 0 Bravos

Payment

Asking for a friend: I referred a friend of mine to public mobile highly recommending them.. on November 30th she decided to put data on her phone... After a payment of $28.75 went through on her credit card, she was told that her phone was too old t...

merripaf by Great Neighbour / Super Voisin
  • 666 Views
  • 3 replies
  • 0 Bravos

Giveaway credit

Why is that the giveaway credit allowa you to call  only selected countries. What is I have nobody in those countries?

Owura by Great Neighbour / Super Voisin
  • 588 Views
  • 2 replies
  • 0 Bravos

Obtain BALANCE via SMS and/or USSD

How to obtain current balance/other account info via an SMS? What number do I send the SMS to? With what message ("BALANCE", "STATUS", etc.) to receive that info via an SMS reply? If not available, WHY NOT?  Also, what are the corresponding USSD code...

Tempo by Great Neighbour / Super Voisin
  • 1354 Views
  • 2 replies
  • 0 Bravos

Clients

There are many new interested clients who want to go with public but unfortunately because of lack of education and computer knowledge they can’t register if they are registered they can’t use self serve to pay bill. In this situation I have been hel...

Onrajusubba by Great Neighbour / Super Voisin
  • 1454 Views
  • 9 replies
  • 4 Bravos

Resolved! Activation 5gb bonus data

I activated my sim on Nov 28 & was expecting to get 5gb bonus data. I did not get it. Is there a way to have it added to my account?

dotsummit by Great Neighbour / Super Voisin
  • 679 Views
  • 1 replies
  • 0 Bravos

Oracle Responsibilities?

Hello Oracles,  @computergeek541 @ShawnC13 @will13am @Luddite @mimmo @NDesai @SD08 @stonechucker  I've recently noticed that @Luddite does a lot of community cleanup by going through posts without solutions and picking the best answer. This got me th...

Ed404 by Town Hero / Héro de la Ville
  • 1158 Views
  • 6 replies
  • 0 Bravos

Data

It shows I have used all my data and 2gb add on when I’m only at 5.7gb and I have a 6gb data plan 

irfaan_ali786 by Great Neighbour / Super Voisin
  • 640 Views
  • 3 replies
  • 0 Bravos

Ticketing Process

@darlicious wrote:@Mimi33  The preferred way pm wants you to contact a moderator is via Simon explaining your issue to the moderators by clicking on (?) at the bottom right of your screen. My preferred method is thru a private message putting @CS_Age...

You number is invalid!

Hey guys,  got this 672 number a few days ago...it’s been activated as per the account information on this website but It’s not being recognized online when I try to set up a new email or other apps. What can I do? 

Mustafafadel by Great Neighbour / Super Voisin
  • 797 Views
  • 4 replies
  • 0 Bravos

Resolved! No incoming calls

Hello, I just switched my mom's phone over from roger's to public mobile. Evereything went good, except the phone is not receiving incoming calls. I noticed on other threads that maybe information wasn't transfered over properly? I could use some ass...

rommelm94 by Great Neighbour / Super Voisin
  • 1247 Views
  • 4 replies
  • 0 Bravos

iPhone do not disturb.

I Last night I had a text from Interac saying the Interac sent to me had expired. 1. I had no idea that an Interac could be texted2. I never saw an Interac for me.....but I do have some people blocked. 3. I was annoyed that Interac would text at midn...

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iPhoneUser by Model Citizen / Citoyen Modèle
  • 1082 Views
  • 8 replies
  • 0 Bravos

Resolved! about too transfer portal

how long should this take.I will only fill the asterix*In change number request. wish me luck 

dboxtvinfo715 by Model Citizen / Citoyen Modèle
  • 3057 Views
  • 33 replies
  • 1 Bravos

Resolved! can't send picture messages

Unlimited text and picture messages are in my plan. Text messages are fine, but it doesn't work when i tried to send a picture message.

publicy by Good Citizen / Bon Citoyen
  • 5440 Views
  • 22 replies
  • 0 Bravos

Resolved! ranks

Can someone list all the rank tags you can obtain by messaging in order for my information, please? and how, long does it take to be an oracle?

am7777 by Good Citizen / Bon Citoyen
  • 2584 Views
  • 22 replies
  • 2 Bravos

Resolved! Private messages

Has anyone else just recieved a sexually explicit proposition in their private messages or am i the only "lucky" one targeted by some weirdo chick...im in a little shock right now. I was not expecting that!

I was a lucky mobile

Previous customer of lucky mobile, now public mobile customer but envy the *750mb data on 15/m plan. please  consider  matching  all similar competitive promo although this months add on makes up for it. This will avoid distraction promotional as I n...

dboxtvinfo715 by Model Citizen / Citoyen Modèle
  • 2291 Views
  • 16 replies
  • 0 Bravos
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