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My Data is not working

JoanneJ
Great Neighbour / Super Voisin

When I signed up for Public Mobile, I was supposed to get 500MB of data, plus a bonus 500 MB of data each month, along with unlimited talk and text. I have not ever been able to use my data. I can only use talk and text, and if I am connected to wi-fi, I can use my phone for that. How to I contact someone at Public Mobile to get my data activated on my sim card? Is there any way to activate the data on my sim card? I pay for that service each month, for months now, but have never been able to use it.

4 REPLIES 4

Dunkman
Oracle
Oracle

@JoanneJ 

Sorry to hear about your troubles.  

More details may be helpful.

Which model phone? 

Can you screen shot your APN settings?

 

Some basic troubleshooting advice:

reboot phone

network reset of phone

toggle airplane mode on, then off.

you can also try the SIM card in another working phone.  helps determine whether hardware setup issue versus PM service problem.  

Triguy
Mayor / Maire

If you are using an Android phone then make sure your have these APN settings.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/how-do-you-know-if-APN-settings-is-co...

softech
Mayor / Maire

@JoanneJ   Data is always there, it might be just settings you need to tweak to get it working

 

First of all,   did you confirm if Mobile Network is enabled?

 

what kind of phone is yours?

 

if it is an iPhone, maybe you need to connect to the computer and start iTune to download the latest Carrier profile.

 

Or maybe you need to try Network reset?

 

Give us more info. about your phone and we can try to help

 

Anonymous
Not applicable

can you do try reseat the SIM card

1.power off your device

2.take out the SIM card,

3.wipe it clean SIM card,

4.put it back and power on,

5.toggling airplane mode off/on,  

 

it happened sometime you know, A normal reboot without reset, didn't work. At least try it,

only work after reseating the SIM card.

 

and do rebooting your phone - This one is quick and simple.

 

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

 

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  HERE 

 

Changing APN Settings On An IPhone

click HERE 

 

How to reset network settings on an Android device
  1. Open the Settings app on your Android.
  2. Scroll to and tap either "General management" or "System," depending on what device you have.
  3. Tap either "Reset" or "Reset options."
  4. Tap the words "Reset network settings."

   or visit  HERE 

 

Changing APN Settings On Android device

click HERE

 

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

 

Good Luck