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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

US add-on roaming purchase not working

I purchased US roaming $20 package yesterday. Credit card was charged. My Account page does not show the purchase and my service is unavailable. How do i get my phone to work? I am in the US now.

Resolved! payment

need to give you a visa #

Resolved! Minutes usage

My plan says that I have 100 minutes Canada wide outgoing calls and unlimited incoming calls. I have used about 50 minutes outgoing. It says I have used all my minutes but have only used 50 outgoing. I don’t understand

Resolved! Can't access self serve service

Can't verify email or sms. Created an email account on gmail for my daugther back in the days for public mobile only. She never used that email after, this email is now deactivated. Probably because the email account was not used for many months. My ...

Resolved! Phone number hasn't been transferred from 7-11 speakout in 17 hours

Do I have to wait longer or do something about it now? If the last what exactly should I do?

Resolved! Change email address

I would like to know how to change your email address that you sign into your pm account?

Friend Referral code has changed

My wife and I signed up to PM (1st week of August). She signed on first and referred me as a friend so I could sign up (I used her code at that time) and she has not received her ‘reward’. Is it not $1 off the next bill? Also both of our refer a fri...

Resolved! I still haven't received the SIM card I purchased.

It has been more than ten working days, and I still haven't received the SIM card I purchased.

SIM did not arrive

its is already more then 8 days still i haven't received my sim card

Wrong email when ordered the SIM

Hi all, I just ordered a SIM card from the website and mistyped by one letter off, is there a way to change it?

Resolved! Turning off voicemail

I would appreciate knowing how to turn off my voicemail temporarily, as I have a troublesome caller that leaves voice mails even though number is blocked. Also, is there an app that would help me with stopping blocked callers being able to leave voic...

$30 credit for "back to school pre-owned phone" purchase for existing customer

I saw there is a $30 bill credit after purchasing a pre-owned phone from public mobile. Does the credit only go towards new customers, or can it go towards the bill of an existing customer as well? Cheers

I got double charged on my bill

Do you guys know the number I can call to get this sorted out, please and thank you

Data has been temporarily turned off by operator

My data has not been working all day today, and I keep getting a notification saying that my data has been temporarily turned off by operator. It says on my account that I have used all my data even though my plan has just renewed and I have bonus da...

Payment

How do i give new credit card numbef

No service

I have had very little service all day. It is coming in and out with no more than one bar. I am in Lambton Shores, Ontario. Is there problems in this area?

Unknown Email

I have two public mobile accounts for my kids under two different emails.My credit card was hacked so had to be canceled and replaced and the automatic payments failed. I was able to log into the one account to update a new card but the other account...

ZTE k83ca no mobile data

Just like it says up there. Switched plans to one with data when I got this new device. Imagine how pissed I was after spending $55 and all the apps say no internet connection. Tried the stupid robot wizard and it didn't help. Open to suggestions. ...

About the recent 2G data for 12 months

I joined around Aug 12th. Am I eligible to get this promotion? If yes, I tried that promotion code “12MONTHS2GB” under my account, it didn’t work - kept telling that was not an valid code. Plz lmk what should do. Thx

service temperory suspended

Please help me restore my service...im trying without luck

Credit card processing fee

Telus has applied to the CRTC for permission to charge their customers that pay by credit card and additional 1.5% credit card processing fee. Since you are part of Telus and given that this fee may be approved by the CRTC, being that I am on the Pub...

Password

Anyone experience this. My uncle is with Public and we tried to reset his password but every time we do it still says that it is an invalid password. We cannot access the account or reset the password or anything and can't talk to anyone at public. a...

Resolved! 4 digit pin

I don’t know my four digit pin and how to change it

Resolved! I was sighed up for the 30 day plan and am still being charged.

Resolved! Camera on iPhone 8 only working once in awhile.only had phone 4 months

I am looking for information on my iPhone 8 camera not working all the time.I get to take 1 picture and then the screen freezes and goes black.the front camera works continuously ok

Resolved! Public sim card activation

How can I activate my Public SIM card if I do NOT have a Canadian nor US credit card?I have bought 30$ voucher but I am requested a credit card, which I don’t have! Thank you for your support

Temporary Voicemail Greeting While Abroad

Hi all, I am currently out of the country for a few months and have switched to using a European number. I'd like to change my answering machine greeting to a temporary greeting saying I am unreachable at my Public Mobile number and telling people t...

"phone not allowed"

Hi, I recently joined public mobile and registered with my feature phone. I wanted to switch over to my old iPhone (an iPhone 7 that I bought brand new in 2018) but, even though my SIM card is working perfectly in the first phone, it only says "no se...

Resolved! data usage

my data is 75 % used in three days is gong on?y but when i add it up there is not that much used what is going on?

Resolved! Mobile data not working on an Iphone6

Greetings I am researching a problem for a friend . Background He has a Public Mobile account ... $15 a month , limited minutes and text. He has added a credit card to his account for monthly billing. 250 Mb per month as an allocation. When he ...

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