Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Money is in my account but the plans not renewing. How to renew it
Hello,I was just wondering, If I have available funds of like 20 dollars, when it's time for me to pay for the next month, will I pay with my debit or it will be taken from available funds? If so, how will it be taken .
Good day I would like to know how do I go about using public mobile services in the states (NY). How can I activate this service. Also I have 499 international minutes available to me but I don't know how to get access to it. Can someone please help ...
Hello All,I tried to use a Samsung phone and the sim didn't work but worked on an iPhone.I tried to use LG and the sim worked but the data wouldn't open. Again, it worked on iPhone. I'm trying to avoid to buy iPhone as we have 3 android phones availa...
Hi. I am new to Public Mobile. I activated a SIM card on Sept 26. The last 2 nights I have had a data event show up on my usage. My cellular data was turned off at the time this usage happened but my usage shows web usage. This used up over 20 MB of ...
Made a phone call yesterday, and phone says I have a voicemail (from today). Unfortunately, everytime I go to check the voicemail I get the messageNot registered on networkAs per other suggestions,restartedI have tried an OS update (already up to dat...
My account is on autopay and it didn't automatically top up today and says I need to reactivate my expired plan so I tried and it keeps saying my account already has enough funds and wont allow me to add onI can only make a phone call while in wifi b...
Hi there. Yesterday my tenant downstairs used my referral code to activate a new phone plan (the 35 dollar one). During the process, he forgot to add the 2GB data bonus promo code. Is this something mod can help adding back? @CS_Agent Thanks a...
Hi there, I'm considering switching to a lower plan as I don't talk on the phone that much. How can I view my total minutes used per month for the last few months? I only saw the per call breakdown and dont want to have to add them all up manuallly....
I purchased the US add-on for $20 for talk, text and data. My text and data work but I am unable to make phone calls. My phone says it is on T-mobile. I am in Iowa. Any suggestions?
This is the messge I got: The error popped up when verfying phone number.I was using TELUS for the old phone number and did the activation on Microsoft Edge. @CS_Agent
I've just set up my account, inserted the SIM activated, and the payment went through, but there is no service.
How do I change my self-serve email?
Is there a way to setup your account to auto-pay for over usage of data or phone time that anyone is aware of. I know with another company you would just be charged 10 cents per meg for over usage. I want to avoid being shut out of the data.I may go ...
I noticed that PM plans refresh data every 30 days, instead of every month. What is the best way to track data usage for every pay period? Most apps/tools I see uses a refresh date monthly (refresh on the 15th of every month, etc)
It seems some of you are spending up to a work day's worth of time on here. Do you just pop by whenever you feel like? Or do you pop by when you have free time? (i.e. work break) Not calling out on anyone, but just curious!
I ant to tranfer my number from videotron to public mobile
I was on the 15 dollar plan, but after being in the hospital it drove me nuts with no Internet. So now I want the 25 dollar plan. I was on the 35 dollar one but can't afford it. I want the 25 dollar plan. For the life of me I can't change it becau...
fixed
To reactivated me account and forget my personal question?
All calls from outside callers are showing as an address in New Jersey. How do I get call display to work properly?
Hi, Last week I was looking into changing my monthly plan and asked a PM rep in chat about the unlimited incoming calls. They said all plans have this feature. I then asked if that means that if someone calls me for a half hour, does that count again...
Can my service be suspended while i am out of the country?
So my account has the required amount of cash sitting in it, today is the due date. But it doesn't show the payment having gone through, and that my plan is suspended. My next move after some page refreshes was to go to payment and try to pay it off....
hey I'm in need of a PUK code to unlock my sim Card please
Hi, I am a new immigrant in Canada. I've purchased a SIM card on Sept. 24. I was wondering when can I get the card delivered? Because I am now quarantined in a hotel, after several days, I will depart from this hotel, then it will be very hard to get...
My girlfriend lost is password and she's not able to reset is password cause she lost is secret answer. Something to do or she need to buy another SIM card?
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