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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My cellular data is not working on my iphone!

I just activated my sim with data and the voice work so does the text but the cell data does not.I follwed the APN instruction to update the info ti sp.mb.com and resetted the network setting.but no cell data network!!Phone is unlock and had data LTE...

Resolved! Porting Land Line Number

Hello Folks. So, I've read a few of the Community responses to this question and I'm seeking uptodate information on the correct procedure for the following scenario: My wife has just acquired a new IPhone. We don't have a SIM card as yet. My initial...

Resolved! how do I enter PUK?

My SIM card is locked after I failed three times to enter my PIN.On the screen it says "enter PUK"How do I do that?

Resolved! Data bonus add-ons disappeared

Long story short - the internet line to my house was cut and I've been waiting almost 2 weeks for a repair. I've been using my phone to tether. My public mobile account listed 6/12gb for my 3 month cycle used. It also showed I still had some data ...

Resolved! Rest email address and password

After putting my email in for password reset it keeps saying email not recognize

How to get help

Your ticket system doesn't work. I filled one last week and didn't get an email response like they said I would. I need too talk to a staff member other then a stupid ticket or the stupid Simon chat bot. Is there a support email????

Resolved! Unable to login - security question forgotten

Unable to login - security question forgotten How do we speak to someone with customer service? I'd like to top-up my plan ASAP

Resolved! Incoming calls redirected to prevous providers voicemail

I recently switched from Virgin Mobile to Public Mobile and everything is working fine except for incoming calls. Whenever I get an incoming call, it redirects callers to Virgin Mobile's voicemail and my phone never rings. I am able to receive and se...

Resolved! login and password reset impossible

Hey there,I suddenly am not able to log into my self-serve portal online anymore. I'm certain that my login info is correct but I only get the "Sorry, your login attempt failed. Please try again." error. Resetting my password is also not possible si...

Resolved! password reset

hi i need a password reset as i am locked out from my account how do i do that

I am not receiving link

I am not receiving a link to change my self serve password

Resolved! Samsung Galaxy S20fe

is the above phone compatible with Public Mobile plans?

Resolved! Email changing in self-serve

Hi, I purchased my sim card and plan at Walmart. But the guy there filled in the wrong email for my account. I could still log in but I am trying to change it so that I could match with my community email for rewards. What should I do? Thanks!

Resolved! Message failed to send but still delivered

Hi, why do everytime I send my text, it tells me that message has failed to send but it is still delivered to the recipient? I have been struggling with this for a while now since I have been sending many duplicates messages to my friends and family....

Resolved! Spam call from many users

Hi, I signed up for my Public Mobile plan around 1 month ago. Recently, I have been receiving a lot of spam call from unknown users. I have never given out my phone number for anyone. Does it have to do with my mobile plan or is it anything else? Wha...

Resolved! Change plan is not working

I'm trying to change my plan but the links on the page are not working. There's nothing on the New Plan section and when you click the Try out More Options link, it shows an error page.The Change Plan Now and Change on Next Bill Date options are disa...

Resolved! Can I switch my plan with Public Mobile at any time?

I have been with PM for over a year with the $50 /month plan with 8.5GB Data. PM is now advertising the same plan for $50/month with 10.5 GB of Data. Can I log into my account and update my plan to increase the data, without any disruption to my exis...

Resolved! SIM card has not received

Hello, I made my SIM card order xxxxxx on Sep.4 but has not received it now. Whom can I contact? Thank you.Wendy

Données data

Resolved! Unable to port number

Hello. I am a Store Manager at Koodo Mobile in the Avalon Mall. I was advised by the chat team to create a ticket on the forum to help a customer port their number from Koodo Prepaid to their new Public Mobile account. Customers Koodo # is 709-xxx-xx...

Re: All my outgoing calls show "Private number" on recipients' phones.

Well, I have the problem of every person that I call sees "Private Caller" on their phone instead of my number. It used to work but for some reason, it's stopped displaying my number on the called person's phone. I have tried removing and re-installi...

My simcard not yet arrived

Resolved! My simcard not yet arrived

Hello everyone I am new to this communityI ordered my simcard on the 7th of September but still not arrived. Whom should I contact thanksdeena

NO Services

Resolved! NO Services

Hi there! I have bought a new SIM card for my daughter and did the self activation the way we have done before. But this the first time it's giving me hard time from September 9th to till now shows " NO Services" . Is there anyone can help me to res...

SIMCard not posted yet

Resolved! SIMCard not posted yet

I have bought a SIMCard online on September 5 and nothing was delivered yet. Today is September 14. I will leave my address tomorrow. I do not know what should I do?

Resolved! Re: Switching plans

I currently pay $35 for 3G data with promotion 2G dataif I switch to $40 for 4.5G, Can I keep promotion 2G or I have re-signed up to new account to get that deal ?