[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
SIM card not valid
I tried to set up a new account. Online, the SIM card was accepted as valid, but the credit cards (2) were not being accepted, even though the information was correct. I exited that screen and now when I try to activate the SIM card again, it says it...
Paying with a pre-paid Visa card
Trying to set up my account and pay the first month with a Canada Post single-load prepaid Visa card, as I just arrived in Canada and haven’t had a chance to get a Canadian bank card yet. However, when trying to get the 20gb for $35 deal, I keep gett...
Resolved! Port Issues
Hi there,When I was activating my new SIM card. I typed in my number that I had when I was with Freedom Mobile. My mom was trying to get a hold of me. But she couldn't because there are 2 digits in my number that were switched.How can I get the co...
Resolved! Roaming in the USA
As part of my plan i have roaming and cell coverage in the US. Data seems to work , however no cell coverage
Resolved! Unable to update creditard security code
You have notified me that I need to update my credit card info because of the expiry date. I have attempted to do this bu unable to because your system won't allow me to update the security code (located on back of CC)
Resolved! cant receive phone call. outgoing and data working fine
Port from zoomer, now phone can only make a phone call and data. just cant receive the phone call. what is wrong.
my public mobile account is said unauthorized
I can login, but it i is said "my public mobile account is said unauthorized". What to do next ? D
Missing funds
I have added money to my tab 3 times. At 20 dollars each. So 60 dollars has been taken off my credit card with still no funds added to my tab. It still says 0 dollars . So the money that's been taken has not been added so I cant add the add on I need...
Resolved! xxxxxxxxxxxxxxx
Good Morning,I am unable to log into our son's account. he has forgotten his password. Can we change the e-mail linked to our home e-mail xxxxxxxxxxxxx.We would like to change his plan, and cannot do anything at this point, due to not being able to...
Resolved! Phone bill
I am needing to have my credit card on file to be put thru for my phone bill
Resolved! SUSPEND ACCOUNT
Is it possible to suspend your account while traveling for 6months?
Resolved! New costumer from freedom and unable to receive calls
I signed up for public mobile yesterday. I switch my number from freedom to Public and was successful. But I am now not able to receive incoming calls.. only texts and outgoing. Can you please help,
Resolved! Top Up, Register my number
Hello,Want to top up , Want to register my account but give me error.
Some specific phone numbers will not ring through
Yesterday i was waiting for a doctors to call for a scheduled appointment and it never came. When i rebooked for today they said they called three times yesterday, my phone did not show any call. This also happens with my landlords number he can't ev...
Number porting
I recently attempted to switch 4 phone numbers ( all on the same account) from another provider to PM. One worked but the other 3 cannot receive calls or text messages. I suspect the phone numbers didn’t transfer over properly but I’m not sure how ...
Resolved! US Roaming Bundle not activating after purchase
Hello, I am in the US for more than 10 days. I used up my 1st 10 day US Roaming package and purchase another bundle today (same bundle for roaming); but my talk, text & data is not resetting for another 10 days. I've reset my phone a couple times and...
Change plan
I requested before to change my plan on renewal that is today but still showing same plan. Moreover it shows wrong data usage from last month.
What happened the Public Points for Prizes??
Used to have a ton of options, this is the first time I have seen zero options for 1 point a ticket for a draw, maybe they have phased that out entirely. I am contemplating jumping on board with that Koodo Black Friday deal and was going to use them ...
Resolved! can,t log in
i opened three accounts a couple of years ago for my wife and I and grandson which included 3 different email addresses and used my cedit card to use auto pay for all 3 which worked fine and now I can,t log in because it doesn,t reconize there email...
Resolved! US Roaming calls not working
Hello,I have a voice add-on that is not working. Currently the phone is in NY, but voice is not available. The data plan is OK. Is there anything that needs to happen in order to activate the voice calls? Some phone settings? My phone is Android, Mot...
PM $40 15GB plan seemed like a good deal, not so much anymore
Wonder if PM is going to lower the price even further as Fido/Koodo has $30 for 20 GB. Koodo even has it for $25 on a second line. And that's for LTE data speeds...Those that are paying $40 in the big PM thread on RFD should be up in arms and push fo...
Resolved! Data usage
I am having trouble understanding why I see a lot of data usage on my account around midnight when I am asleep and my phone is connected to WIFI in our apartment. Any explanations would be greatly appreciated.
Resolved! Rewards earnings
Hello, I joined PM last month on the $40 plan. Since I used a referral code, this month's renewal cost me $15 less. However, I only received rewards on the $25 instead of my $40 rate plan. Is this normal? Isn't it a little misleading to name it "10%...
Resolved! Information
Hello ,Can you please tell me if Public Mobile Sim card works on Apple iPhone.Thank you and regards.
Resolved! I want to give my number to someone else
I start a new job on Monday. My current job involves having my cell on me and about 70% of my calls are work related (customers calling). Currently I work in a very small company, there's 3 of us. All the cards, signage, etc has my current number on ...
Resolved! Upgraded plan not showing in account
Upgraded my account to the 15gb $40 plan on the 17th. Account still shows old 5gb account despite the plan dates changing. I don't want to be billed for overage charges. What's going on here?
Topups
When it says your current plan goes from the 25-24 is it supposed to reset on the 24 or at midnight of the 25?
