User name and password

[Kev0711]

Hello my user name and password isn't working

[hycm53]

---

@Kev0711 wrote:

Hello my user name and password isn't working

---

When you login your self service account, you need your email address not your user name .

If you forget your password, click "reset password", then PM will send a link in your email.

[Outdoorsman]

@Kev0711 

Hi if password reset is not working you need to contact a cs agent to change/reset account email you need the help of a service rep 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[will13am]

@Kev0711 , please try using incognito mode on your browser.  See if that helps. 

[softech]

@Kev0711 

did you try to login with Incognito mode?

 did you try Reset Password link there and put in all the possible email address you might have used

if none of those help, please open ticket with PM support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there